--- description: Firefly Reservations : qu'en pensent les utilisateurs ? Lisez les avis clients sur Firefly Reservations, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Firefly Reservations - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels pour parcs de loisirs](/directory/30806/parks-and-recreation/software) > [Firefly Reservations](/software/190984/firefly-reservations) # Firefly Reservations Canonical: https://www.capterra.lu/software/190984/firefly-reservations Page : 1/4\ Suivant: [Page suivante](https://www.capterra.lu/software/190984/firefly-reservations?page=2) > Firefly facilite l'acceptation des réservations en ligne et l'automatisation de tâches telles que la collecte des paiements et l'envoi d'e-mails. > > Conclusion : 57 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Firefly Reservations ? Terrains de camping et parcs à caravanes. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 57 Avis | | Simplicité | 4.6/5 | D'après l'ensemble des avis | | Support client | 4.9/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Aspira - **Pays**: Dallas, É.-U. - **Fondé**: 1984 ## Contexte commercial - **À partir de**: 3,50 $US - **Type de licence**: (Essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Windows (sur site), Linux (sur site), Chromebook (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Australie, Canada, États-Unis ## Fonctionnalités - Booking Management - Carte du site - Entrée et sortie des invités - Facturation - Facturation des fournisseurs eau/gaz/électricité - Gestion des calendriers - Gestion des réservations de site - Gestion des événements - Point de vente (PDV) - Rapports et statistiques - Réservations en ligne ## Intégrations (2 au total) - Credit Card Terminal - Fiserv ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Chat ## Category - [Logiciels pour parcs de loisirs](https://www.capterra.lu/directory/30806/parks-and-recreation/software) ## Catégories connexes - [Logiciels pour parcs de loisirs](https://www.capterra.lu/directory/30806/parks-and-recreation/software) - [Logiciels de gestion de campings](https://www.capterra.lu/directory/31059/campground-management/software) ## Logiciels similaires 1. [RoverPass](https://www.capterra.lu/software/165353/roverpass) — 4.6/5 (63 reviews) 2. [Campspot](https://www.capterra.lu/software/176517/campspot) — 4.6/5 (89 reviews) 3. [Park](https://www.capterra.lu/software/1029550/park) — 4.9/5 (25 reviews) 4. [RezExpert](https://www.capterra.lu/software/156539/rezexpert) — 4.8/5 (40 reviews) 5. [ResNexus](https://www.capterra.lu/software/129392/reservation-nexus) — 4.8/5 (428 reviews) ## Avis ### "Automate your campground" — 5.0/5 > **Kyle** | *9 octobre 2023* | Services et installations de loisirs | Taux de recommandation : 10.0/10 > > **Avantages**: I depend daily on the online bookings, the rate management, and photos of each site. I love that customers can automate their billing - I never see their credit card number, which builds trust.I manage 100% of this from remote. My manager has her own account with limited access and she can do much of the work from a tablet at her house. It's a great tool. > > **Inconvénients**: Managing my rates is very complex. If you want different rates per site type, with discounts based on the number of days they stay, then it gets to be a challenge to set up. ----- ### "Make the switch\!" — 5.0/5 > **Emily** | *14 août 2024* | Loisirs, voyage et tourisme | Taux de recommandation : 10.0/10 > > **Avantages**: Extremely easy to use. We have both short term and seasonal reservations and it works well for both. I had our entire campground (186 units) set up in about 10 minutes. The invoicing is so easy to read, and the guest portal is extremely easy to use. > > **Inconvénients**: I'm not able to right click and open a new tab on any of the links, this has been frustrating specifically for POS items. When adding the POS inventory, even if I changed the sort options, after saving the item, it brings me back to page one, in a different sort order.  If there was an ability to save, and then go to the next item the same way I can make a change to a single unit and then click to the next item, or if I'm on page 10, it would bring me back to page 10 after saving, that would be a huge time saver\! > > The onboarding and support team have been great to work with. I started testing Firefly 2 years before we actually committed. Not once did they make me feel like they were being pushy. I would've expected a lack of response after it took me so long to move forward but I still got the same support, response time and assistance I did from when I first started inquiring about them. ----- ### "Very disatisfied overall" — 2.0/5 > **Nicole** | *22 août 2024* | Hôtellerie | Taux de recommandation : 0.0/10 > > **Avantages**: Firefly seems like a decent looking software, with a major lack of functionality. This might be fine for very simple parks with limited offers, rates, etc. We didn't mind the online booking portal. > > **Inconvénients**: There are many. The view of guests and their listed bookings aren't in order (actually, in alphabetical by day of the week, which is incredibly non-functional). Ultimately, I feel that our park of 37 sites transient sites was too much for it to handle. If you don't care about reporting, and have only permanent guests, then they may be for you. However, an excel sheet might cause you and your accountant less issues. > > We were forced into Firefly when Astra was bought out. Overall, the reporting as been inadequate, customer support subpar, and the general lack of communication to resolve issues has been terrible. Which is was has finally prompted this review. ----- ### "Excellent booking software for campgrounds." — 5.0/5 > **Courtney** | *15 août 2024* | Hôtellerie | Taux de recommandation : 9.0/10 > > **Avantages**: Easy to set up and to make changes as we need to. > > **Inconvénients**: Reservation grid could be improved for "at a glance" use. Example - Color etc to distinguish between checked in or out reservations. > > Fantastic. Customer service is on point. Improvements are being made all the time\! Easy to set up and use. Customers love it. ----- ### "The BEST Reservation System EVER" — 5.0/5 > **Denise** | *16 août 2024* | Hôtellerie | Taux de recommandation : 10.0/10 > > **Avantages**: Easy to use. Love the info and notes we can save in a guests file. > > **Inconvénients**: You can't just type in dates and look at the available sites (Like you could in ASTRA or Campground Manager) When making reservations, it does not pull up the info for a returning guest. > > As a manager who has transitioned thru previous versions, it was almost "pain-free" when we upgraded. There were little issues, but they were addressed promptly. It is amazing what can all be done from this program. The knowledge base is easy to access and find answers. Customer Support is prompt and helpful. ----- Page : 1/4\ Suivant: [Page suivante](https://www.capterra.lu/software/190984/firefly-reservations?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/190984/firefly-reservations) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées