--- description: Helpwise : qu'en pensent les utilisateurs ? Lisez les avis clients sur Helpwise, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Helpwise - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Gestion des e-mails](/directory/30553/email-management/software) > [Helpwise](/software/197123/helpwise) # Helpwise Canonical: https://www.capterra.lu/software/197123/helpwise Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/197123/helpwise?page=2) > Helpwise est une boîte de réception partagée pour vos e-mails d'équipe, SMS, chats en direct, messages WhatsApp et comptes de réseaux sociaux, entre autres canaux. > > Conclusion : 27 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Helpwise ? Helpwise est une boîte de réception qui permet aux équipes d'assistance pour répondre aux demandes client. Helpwise fournit actuellement des boîtes de réception d'équipe pour les e-mails, les SMS, les messages WhatsApp, Facebook, Twitter et les chats en direct. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 27 Avis | | Simplicité | 4.6/5 | D'après l'ensemble des avis | | Support client | 4.7/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.7/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: SaaS Labs - **Fondé**: 2016 ## Contexte commercial - **À partir de**: 12,00 $US - **Type de licence**: (Essai gratuit) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Afrique du Sud, Albanie, Allemagne, Andorre, Australie, Autriche, Belgique, Biélorussie, Bosnie-Herzégovine, Bulgarie, Canada, Chypre, Croatie, Danemark, Espagne, Estonie, Finlande, France, Gibraltar, Groenland et 40 de plus ## Fonctionnalités - Accès mobile - Alertes/Notifications - Alerts/Escalation - Analyse visuelle - Autoresponders - Base de données de clients - Boîtes de réception partagées - Chat et messagerie - Chat proactif - Communication multicanal - Enquêtes et feedback - Formulaire hors ligne - Gestion de la base de connaissances - Gestion de la communication - Gestion des accords de service - Gestion des boîtes de messagerie - Gestion des commentaires - Gestion des contacts - Gestion des e-mails - Gestion des flux de travail - Gestion des signatures - Historique des clients - Logiciels d'expérience client - Messagerie client en temps réel - Messagerie instantanée - Outils de collaboration - Rapports et analyses - Rapports et statistiques - Relevé et historique des chats - Stratégie de marque personnalisable - Third-Party Integrations - Transferts/Routage ## Intégrations (35 au total) - Asana - Basecamp - Capsule - ClickUp - Cloud Whatsapp - Copper - Delighted - Dialpad - Freshsales - FullContact - Gmail - Google Calendar - HubSpot CRM - Instagram - Jira ... et 20 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Gestion des e-mails](https://www.capterra.lu/directory/30553/email-management/software) ## Catégories connexes - [Gestion des e-mails](https://www.capterra.lu/directory/30553/email-management/software) - [Support client](https://www.capterra.lu/directory/32315/customer-support/software) - [Logiciels d'engagement de ventes](https://www.capterra.lu/directory/32195/sales-engagement-platform/software) - [Messagerie instantanée](https://www.capterra.lu/directory/30797/live-chat/software) - [Engagement des clients](https://www.capterra.lu/directory/30906/customer-engagement/software) ## Logiciels similaires 1. [LiveAgent](https://www.capterra.lu/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Front](https://www.capterra.lu/software/132901/front) — 4.5/5 (286 reviews) 3. [Zoho Desk](https://www.capterra.lu/software/169505/zoho-desk) — 4.5/5 (2211 reviews) 4. [Hiver](https://www.capterra.lu/software/142975/hiver) — 4.7/5 (146 reviews) 5. [Agile CRM](https://www.capterra.lu/software/135148/agile-crm) — 4.1/5 (524 reviews) ## Avis ### "One of the Best Helpdesk Software" — 5.0/5 > **Masuk Sarker** | *7 novembre 2020* | Gestion de l'enseignement | Taux de recommandation : 10.0/10 > > **Avantages**: I have 3 different businesses and I manage everything inside in Helpwise. My team check and reply to all emails, provide customer support, chat with customers. Overall it's just increasing my overall companies productivity. Also, I have created help center using helpwise. This way customer can find their answers by themself. It's reduced the support tickets a lot. Last the not least, If I face any problem, their support team tries to fix my problem immediately. It feels like, helpwise is my family :) > > **Inconvénients**: Help center UI is not so modern and Needs improvement in Chat beacon. > > HelpWise is my everyday used tool. I've tried many helpdesk services in the past, and they were either too complicated to use or too expensive. But helpwise is very super easy to use and support system is just amazing. Continues development make the helpwise software even better. I hope very soon this will be feature a feature rich product like helpscout. ----- ### "Helpwise Fan\!" — 4.0/5 > **Sarah** | *12 juillet 2021* | Divertissement | Taux de recommandation : 7.0/10 > > **Avantages**: I secured a great deal through Appsumo and have been so happy with helpwise that I brought across a second company to use Helpwise. The Support team is very attentive and respond within 24 hours. I love that I can schedule emails to send at a later time. Overall am very happy with Helpwise and look forward to a long partnership with them\! > > **Inconvénients**: While the idea of an iOS app is awesome, I have found it challenging and glitchy to use so far. The UI could really use a modern touch but it isn't the end of the world. I rely heavily on the help centre feature and would really love for that to have a make over so that the design is more modern and aligns with my branding. But these are all minor things that really shouldn't put you off this great piece of software that is only going to get better and better\! ----- ### "Great when it works, but too many bugs" — 3.0/5 > **Utilisateur vérifié** | *2 décembre 2022* | Services et technologies de l'information | Taux de recommandation : 3.0/10 > > **Avantages**: When it works (which is rarely) it's awesome. However there are far too many showstopper bugs > > **Inconvénients**: Far too many bugs. I am emailing support on a weekly/daily basis. It feels like I should be being paid to find bugs and spend time with support to resolve them instead of improving my business. > > Very time consuming support process will drain you physically end emotionally. ----- ### "Great Help Scout Alternative" — 5.0/5 > **Abraham** | *31 octobre 2021* | Exploitation minière et métaux | Taux de recommandation : 10.0/10 > > **Avantages**: Helpwise works just like Help Scout and it does more\! You can create canned responses, automation rules, snooze or schedule a reply or email, make forms that can be embedded, integrate their own live chat widget, has an in-house file manager, and so much more\! As you can see, some of these are not available in Help Scout\! I really like the UI/UX of this app, it's very modern-looking and easy to navigate. The onboarding was very easy for me. I was able to add a few inboxes in just a few minutes. They also have a good amount of integrations. I use Asana daily on my work and I'm so glad it has native integration with it. Being able to connect your social media channels as inboxes is also another thing to love. Facebook comments can also be connected\! That's a time saver for me as I manage our Facebook page. I wanted to try their live chat widget but I haven't had the time to install it yet. This customer support app is a must-have for my e-commerce businesses. I'm so glad I found Helpwise, it will be my go-to service for my customer support tasks. > > **Inconvénients**: I hope they can add more integrations in the future. I'm using Sendinblue and I hope I can also connect it with this app. Other than that, there's nothing to dislike on Helpwise. > > I am very satisfied and happy with the product. I switched to it without thinking twice. ----- ### "Surprising gem in the customer support SAAS space" — 5.0/5 > **Walter** | *30 juin 2021* | Internet | Taux de recommandation : 10.0/10 > > **Avantages**: The best part of Helpwise actually turned out to be their own customer support. I cycled through a few customer support solutions before I chanced on Helpwise and surprisingly some of them don't even have easy to use support for their own software. Not Helpwise. Their own customer support is fast, responsive, tailored to your issue and best of all, whenever I've found minor issues in the software it's been fixed within hours. I've never seen that before in any other SAAS tool I've used. > > **Inconvénients**: No software is perfect and for Helpwise there are minor issues from time to time, like the notifications not going away after clicking, or occasionally being redirected to a 404 screen. But whenever these things have come up I've mentioned them to Helpwise via their live chat and it's been fixed within 24 hours. > > Overall the best customer support software I've tried. Not perfect, but the one I'm happy to use and would recommend to anyone that asks. ----- Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/197123/helpwise?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/197123/helpwise) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | nl | | | nl-BE | | ----- ## Données structurées