--- description: Acefone : qu'en pensent les utilisateurs ? Lisez les avis clients sur Acefone, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Acefone - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de VoIP](/directory/30940/voip/software) > [Acefone](/software/198347/acefone) # Acefone Canonical: https://www.capterra.lu/software/198347/acefone Page : 1/7\ Suivant: [Page suivante](https://www.capterra.lu/software/198347/acefone?page=2) > Quelles que soient les exigences de communication de votre entreprise, Acefone est là pour vous aider avec ses solutions de téléphonie cloud sur mesure. > > Conclusion : 135 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Acefone ? L’éditeur offre ses services aux petites, moyennes et grandes entreprises pour tous leurs besoins en téléphonie et se spécialise dans des intégrations puissantes ainsi que des solutions sur mesure selon les besoins de l’entreprise. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 135 Avis | | Simplicité | 4.5/5 | D'après l'ensemble des avis | | Support client | 4.6/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.6/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Acefone - **Fondé**: 2019 ## Contexte commercial - **À partir de**: 19,99 $US - **Type de licence**: (Essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile) - **Langues**: anglais - **Pays disponibles**: Inde, Royaume-Uni, États-Unis ## Fonctionnalités - Alertes/Notifications - Appels audio - Audio/Video Conferencing - Automate d'appel - Automated Attendant - Autorisations basées sur les rôles - Chat en temps réel - Chat et messagerie - Collaboration entre plusieurs utilisateurs - Communication multicanal - Conférences - Conférences vidéo - Contrôles/Permissions d'accès - Distribution automatique des appels - Enregistrement des appels - Enregistrements - Extensions virtuelles - Fichiers audio et vidéo bidirectionnels - Filtrage d'appels - Gestion de la communication - Gestion des centres d'appel - Gestion des contacts - Gestion des listes d'appels - Gestion des listes d'attente - Groupes d'appel - IVR - Liaisons SIP - Logiciels d'expérience client - Logiciels de VoIP - Messagerie SMS - Messagerie vocale - Outils de collaboration - PBX - Partage des fichiers - Planification des rappels - Profils des appelants - Rapports et analyses - Rapports et statistiques - Rapports personnalisables - Rapports sur les appels - Recherche/Filtre - Routage des appels - Saisie téléphonique - Scripts d'appel - Suivi des appels - Suivi des appels - Tableau de bord - Tableau de bord d'activités - Transfert de fichiers - Transfert d’appel ... et 5 fonctionnalités supplémentaires ## Intégrations (11 au total) - Bitrix24 - Dynamics 365 Customer Voice - Freshdesk - Google Workspace - HubSpot CRM - Kapture - LeadSquared - Microsoft Teams - Salesforce Desk - Zendesk Suite - Zoho CRM ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels de VoIP](https://www.capterra.lu/directory/30940/voip/software) ## Catégories connexes - [Logiciels de VoIP](https://www.capterra.lu/directory/30940/voip/software) - [Logiciels de réunions](https://www.capterra.lu/directory/30075/web-conferencing/software) - [Logiciels de centre d'appel](https://www.capterra.lu/directory/30007/call-center/software) - [Communications unifiées](https://www.capterra.lu/directory/31035/unified-communications/software) - [Logiciels de communication d'équipe](https://www.capterra.lu/directory/31033/team-communication/software) ## Logiciels similaires 1. [Nextiva](https://www.capterra.lu/software/175788/nextiva) — 4.6/5 (914 reviews) 2. [VoIP.ms](https://www.capterra.lu/software/203084/voip-ms) — 4.8/5 (697 reviews) 3. [Microsoft Teams](https://www.capterra.lu/software/168668/microsoft-teams) — 4.5/5 (10941 reviews) 4. [Zoom Workplace](https://www.capterra.lu/software/144037/zoom-video-conferencing) — 4.6/5 (14526 reviews) 5. [Wildix](https://www.capterra.lu/software/218251/wildix) — 4.7/5 (209 reviews) ## Avis ### "Acefone is an excellent choice for any companies online phone system and IVR needs." — 5.0/5 > **Neil** | *15 juin 2022* | Hôpitaux et soins de santé | Taux de recommandation : 10.0/10 > > **Avantages**: So far, I am very happy with the ease of use. The main dashboard and layout of the entire system is straight forward and can be setup and configured quickly and easily. You can record your own voicemail and IVR messages as well as choose from a huge number of male and female voices and different accents which will read the words you type and create the greeting or voicemail. The product integrates seamlessly into the Zoho Software we use, as well as Microsoft Teams and Google products. I am looking forward to setting up our outgoing call centre. We have looked at over 10 different solutions and all were extremely high priced and had options we did not require. Acefone seems to be a very flexible solution company that will figure out the most cost effective solutions to our company requirements. > > **Inconvénients**: So far, I can not think of anything that has been an issue yet. The onboarding session with the Onboarding Specialist \[SENSITIVE CONTENT\] was AWESOME and our Client Services Representative \[SENSITIVE CONTENT\] is so accommodating, I really have nothing I can say is a downside to this company or product. > > Overall, I can not say enough good things about Acefone. I had never heard of them prior to testing out a few other IVR Integrations with the Zoho Software we use. I was getting so frustrated trying to find a company that would take the time to understand our requirements and then offer honest and cost effective solutions. The Zoho Telephony integrations have 50 or more choices. I started at the top and read through every one of the offers. Finally, I selected Acefone. \[SENSITIVE CONTENT\] called me back promptly after I filled out their inquiry form. I explained both the specific requirements our company had as well as the experiences we had with the trials of other telephone products. He briefly reviewed the benefits of Acefone and then took a day to review each of our requirements and then find solutions for us on how Acefone could resolve the issues we were facing. While some of the solutions were directly in Acefone, others required third party integrations. Still, it was very refreshing to know that I was being taken care of, and that my client service representative actually treated my company as a challenge and took the time to figure out an economical solution. I doubt you will find that kind of prudent and exemplary support from many other companies these days. I am really looking forward to working with Acefone and growing my businesses. ----- ### "Feature Packed and cheaper than a standard single BT phone line" — 5.0/5 > **Lee** | *29 janvier 2021* | Cabinets médicaux | Taux de recommandation : 10.0/10 > > **Avantages**: The setup process was so easy, it was all done remotely by technical support. Loads of features included that usually cost more with other suppliers. \[SENSITIVE CONTENT HIDDEN\] was a great help when designing a package that best suited my business needs. I would highly recommend. > > **Inconvénients**: Too early to tell, but so far I have no gripes about this software. > > I recently signed up for an account with Acefone for my company to keep operational during Covid-19 lockdown. I had very little VOIP knowledge but Acefone were extremely helpful. I had one point of contact \[SENSITIVE CONTENT HIDDEN\]. throughout the whole process and I had as much technical help as needed. The technical support was second to none, they actually did most of the work remotely so this setup is highly recommended even for individuals or companies with limited technical skills. An added bonus is that it works out cheaper than my existing single BT Phone Line. I have no hesitation in recommending Acefone to anyone who wishes to have a professional telephone system at a reasonable cost. ----- ### "Don't buy acefone, After paying them they don't care" — 1.0/5 > **Sachin** | *23 février 2026* | Gestion d'organisme à but non lucratif | Taux de recommandation : 0.0/10 > > Don't buy acefone, After paying them they don't care, take 5-7 days to do just onboarding, never inform any updates, costlier than tata tele services. Feels like not genuine company ----- ### "Great Service at an Affordable Price" — 5.0/5 > **Nancy** | *16 janvier 2024* | Services juridiques | Taux de recommandation : 10.0/10 > > **Avantages**: I enjoyed working with \[sensitive content hidden\] my sales representative. He was very knowledgeable and efficient with his delivery and explanation of the services that Acefone would provide for our business. He was extremely patient and kind. The product itself is excellent for our business model. I would recommend Acefone to any entrepreneur and institution seeking business phone services. > > **Inconvénients**: The Virtual Receptionist robotic sounding voice. I wish it sounded more human. > > I really enjoy my experience with Acefone as it was seamless from start to finish in record time within 24 hours. ----- ### "On-boarding" — 5.0/5 > **Omar** | *14 mars 2022* | Marketing et publicité | Taux de recommandation : 10.0/10 > > **Avantages**: Call recordings seems interesting feature as its unlimited and the Support seems so nice not to mention the quality of the calls > > **Inconvénients**: None so far and will see if there is any ----- Page : 1/7\ Suivant: [Page suivante](https://www.capterra.lu/software/198347/acefone?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/198347/acefone) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Données structurées