--- description: ProProfs Knowledge Base : qu'en pensent les utilisateurs ? Lisez les avis clients sur ProProfs Knowledge Base, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ProProfs Knowledge Base - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Gestion des connaissances](/directory/30094/knowledge-management/software) > [ProProfs Knowledge Base](/software/200137/proprofs-knowledge-base) # ProProfs Knowledge Base Canonical: https://www.capterra.lu/software/200137/proprofs-knowledge-base Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/200137/proprofs-knowledge-base?page=2) > Le logiciel ProProfs Knowledge Base est idéal pour créer une base de connaissances, des FAQ, des sites d'aide, de la documentation, des manuels d'utilisation et autres. > > Conclusion : 28 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise ProProfs Knowledge Base ? Le logiciel ProProfs Knowledge Base est conçu pour les petites comme pour les grandes entreprises opérant dans divers secteurs d'activité. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 28 Avis | | Simplicité | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.5/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: ProProfs - **Fondé**: 2008 ## Contexte commercial - **À partir de**: 79,00 $US - **Type de licence**: (Version gratuite disponible) (Essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Chromebook (ordinateur) - **Langues**: allemand, anglais, arabe, chinois, chinois traditionnel, coréen, danois, espagnol, finnois, français, hongrois, hébreu, indonésien, irlandais, italien, japonais, norvégien, néerlandais, polonais, portugais, russe, suédois, tchèque, thaï, turc, ukrainien - **Pays disponibles**: Allemagne, Australie, Brésil, Canada, Inde, Japon, Mexique, Royaume-Uni, États-Unis ## Fonctionnalités - Analyse de texte - Automatisation des processus et flux de travail - Cartographie des relations - Catalog Management - Collecte de données multicanal - Contrôles/Permissions d'accès - Discussions/Forums - Enquêtes et feedback - Fonction de glisser-déposer - Gestion SEO - Gestion de contenu - Gestion de la base de connaissances - Gestion des commentaires - Gestion des commentaires négatifs - Gestion des connaissances - Gestion des documents - Gestion des enquêtes et sondages - Gestion des informations d'identification - Gestion des ressources informatiques - Gestion des utilisateurs - Mise en forme de texte - Modèles - Modèles personnalisables - Outils de collaboration - Portail libre-service - Prise en charge de plusieurs langues - Rapports et analyses - Rapports et statistiques - Recherche en texte intégral - Recherche/Filtre - Stratégie de marque personnalisable - Structure des enquêtes de Net Promoter Score (NPS) - Suivi des changements - Suivi des ressources informatiques - Tableau de bord - Third-Party Integrations - Visualisation de données - Éditeur de texte enrichi ## Intégrations (14 au total) - Disqus - Freshdesk - Google Analytics 360 - Jira - LiveChat - Lucidchart - Microsoft Azure - Olark - ProProfs Chat - Salesforce Starter - Slack - Tidio - Wufoo - Zendesk Suite ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Gestion des connaissances](https://www.capterra.lu/directory/30094/knowledge-management/software) ## Catégories connexes - [Gestion des connaissances](https://www.capterra.lu/directory/30094/knowledge-management/software) - [Logiciels d'expérience client](https://www.capterra.lu/directory/30671/customer-experience/software) - [Base de connaissances](https://www.capterra.lu/directory/32454/knowledge-base/software) - [Logiciels de documentation informatique](https://www.capterra.lu/directory/33755/it-documentation/software) ## Logiciels similaires 1. [Document360](https://www.capterra.lu/software/177031/document360) — 4.7/5 (290 reviews) 2. [Yonyx](https://www.capterra.lu/software/130406/agi-self-service) — 4.7/5 (256 reviews) 3. [LiveAgent](https://www.capterra.lu/software/102188/liveagent) — 4.7/5 (1753 reviews) 4. [Bitrix24](https://www.capterra.lu/software/113540/bitrix24) — 4.2/5 (984 reviews) 5. [Zendesk Suite](https://www.capterra.lu/software/164283/zendesk) — 4.4/5 (4072 reviews) ## Avis ### "Accessible and Secure Knowledge Base" — 5.0/5 > **Uttam Kumar** | *23 août 2023* | Automobile | Taux de recommandation : 10.0/10 > > **Avantages**: ProProfs Knowledge Base allows me to control the access and visibility of my knowledge base. I can make it public or restrict it to specific users or groups by enabling the privacy settings. Single sign-on, password protection, IP restriction, SSL encryption, and two-factor authentication are some of the features I find helpful regarding data security. > > **Inconvénients**: I have nothing to dislike but would appreciate even simpler context-sensitive help. > > I have mainly used it to share information with different audiences, such as internal staff, external partners, or customers. It has helped me maintain the confidentiality and integrity of my data and comply with various regulations and standards. ----- ### "Very Flexible Knowledgebase Software for Managing Multiple Sites" — 5.0/5 > **Utilisateur vérifié** | *9 janvier 2020* | Logiciels | Taux de recommandation : 9.0/10 > > **Avantages**: Ability to manage multiple knowledgebase sites in one portal. Easy to use. Update content in real time. Ability to scale easily. Integrates with Salesforce support tickets; White label; Custom domain; Version control; Single sign-on authentication; Single sourcing (content snippets); Integrates with Google Translate > > **Inconvénients**: Workflow approvals could use improvement. Tooltips, lightboxes \& pop-ups require involvement from our development team. ----- ### "ProProfs needs to add features to their software to keep up with Thinkific" — 2.0/5 > **Valerie** | *22 août 2021* | Services juridiques | Taux de recommandation : 0.0/10 > > **Avantages**: I liked that ProProfs is very user friendly and it's easy to create courses or quizzes and add certificates and social media and email features. > > **Inconvénients**: I did not like that it was very expensive compared to similar platforms and it does not come with a website. Managing the landing pages is difficult as it is almost impossible to find access. Many features have hidden access, not very visible and it's easy to forget where things are as a lot of features are not labeled. > > The training platform is very expensive for what you get and the quiz maker is equally expensive for the features it offers. The platform does not come with a website and many features are almost impossible to find as there is no clear direction to them nor is there a list of what the features are or where to find them. For example, there is a landing page, but in the 5 years that I was with ProProfs, I never knew it existed. ----- ### "Ideal for Customer Support Process" — 5.0/5 > **Utilisateur vérifié** | *11 juin 2021* | Services et technologies de l'information | Taux de recommandation : 9.0/10 > > **Avantages**: ProProfs Knowledge Base is a simple tool that scores high on its powerful features and third-party integrations. When we first started using the tool, we had no idea that it would be a no-brainer to use. The interface is very simple, and the tool integrates well with our current help desk tools. We use Freshdesk currently for help desk tickets. ProProfs integration with Freshdesk has further enhanced our support process. > > **Inconvénients**: Frankly, we will have to use the tool for some more time to identify any possible faults in it. > > ProProfs Knowledge Base came as a breath of fresh air for us at a time when we were struggling with our support process. The speed at which we were receiving tickets was overwhelming to handle for a small support team. Our support system was about to crash, with the large inflow of tickets each day. That’s when ProProfs Knowledge Base came to our rescue. It helped us build a self-service help center for our customers to reduce the frequency of common and trivial issues and relieve our support team from ticket overload. And we are happy that we achieved this in a short time. ----- ### "With Contextual Help, user experience has improved a lot\!" — 5.0/5 > **Deepak** | *26 septembre 2023* | Logiciels | Taux de recommandation : 9.0/10 > > **Avantages**: I like how the Contextual Help feature provides integrated assistance to our help site, making it an easy-to-read experience for our knowledge base. It helps our team understand complicated terms and includes additional information with tooltips, lightboxes, and popups. > > **Inconvénients**: While the contextual help is extensive, there might be room for adding more tooltips or pop-ups. > > We were overwhelmed with support requests for common issues that could easily be solved. With contextual help, we have empowered our users to find solutions independently, significantly reducing our support workload and enhancing customer satisfaction. ----- Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/200137/proprofs-knowledge-base?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/200137/proprofs-knowledge-base) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Données structurées