--- description: Help Lightning : qu'en pensent les utilisateurs ? Lisez les avis clients sur Help Lightning, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Help Lightning - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de réalité augmentée](/directory/30943/augmented-reality/software) > [Help Lightning](/software/200979/help-lightning) # Help Lightning Canonical: https://www.capterra.lu/software/200979/help-lightning Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/200979/help-lightning?page=2) > La solution Remote Expertise vous permet de fournir une assistance "de proximité" à des milliers de kilomètres de distance. > > Conclusion : 10 utilisateurs lui ont donné la note de **5.0/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Help Lightning ? Les entreprises de services de toutes tailles qui cherchent à améliorer l'efficacité des techniciens de terrain et à fournir une assistance pratique à distance aux clients. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **5.0/5** | 10 Avis | | Simplicité | 4.9/5 | D'après l'ensemble des avis | | Support client | 5.0/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 5.0/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 100% | (10/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Help Lightning - **Fondé**: 2015 ## Contexte commercial - **À partir de**: 75.000,00 $US - **Public cible**: 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, chinois, coréen, espagnol, français, italien, japonais, portugais - **Pays disponibles**: Allemagne, Australie, Belgique, Brésil, Canada, Chine, Colombie, Espagne, France, Irlande, Italie, Nouvelle-Zélande, Portugal, R.A.S. chinoise de Hong Kong, Royaume-Uni, États-Unis ## Fonctionnalités - Accès et contrôle à distance - Accès mobile - Accès sans surveillance - Alertes/Notifications - Alerts/Escalation - Assistance à distance - Automate d'appel - Base de données de clients - CTI (couplage téléphonie informatique) - Chat en temps réel - Chat et messagerie - Chat vidéo - Communication multicanal - Conférences vidéo - Contrôles/Permissions d'accès - Dépannage - Enregistrement des appels - Gestion de contenu - Gestion de la base de connaissances - Gestion de la conformité - Gestion de la qualité - Gestion des calendriers - Gestion des centres d'appel - Gestion des contacts - Gestion des documents - Gestion des formulaires - Gestion des listes d'attente - Gestion des réunions - Gestion des tâches - Interface d'agent - Journalisation des appels - Logiciels d'expérience client - Logiciels de chatbots - Messagerie instantanée - Notes et commentaires - Outils d'annotations et de croquis - Outils de collaboration - Outils de diagnostic - Partage d'écran - Partage des fichiers - Real-Time Data - Real-Time Monitoring - Routage automatisé - Routage des appels - Scan et analyse d'image - Scripts d'appel - Suivi des appels - Surveillance et gestion à distance - Toile numérique - Transfert d’appel ... et 7 fonctionnalités supplémentaires ## Intégrations (5 au total) - Genesys Cloud CX - IFS Field Service Management - Salesforce Platform - ServiceNow - ServicePower ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Chat ## Category - [Logiciels de réalité augmentée](https://www.capterra.lu/directory/30943/augmented-reality/software) ## Catégories connexes - [Logiciels de réalité augmentée](https://www.capterra.lu/directory/30943/augmented-reality/software) - [Outils collaboratifs](https://www.capterra.lu/directory/15/collaboration/software) - [Assistance à distance](https://www.capterra.lu/directory/30928/remote-support/software) - [Tableau blanc](https://www.capterra.lu/directory/31995/whiteboard/software) - [Support client](https://www.capterra.lu/directory/32315/customer-support/software) ## Logiciels similaires 1. [LiveAgent](https://www.capterra.lu/software/102188/liveagent) — 4.7/5 (1758 reviews) 2. [Efficy CRM](https://www.capterra.lu/software/149894/efficy-crm) — 4.0/5 (90 reviews) 3. [Slack](https://www.capterra.lu/software/135003/slack) — 4.7/5 (24071 reviews) 4. [Zendesk Suite](https://www.capterra.lu/software/164283/zendesk) — 4.4/5 (4076 reviews) 5. [Bitrix24](https://www.capterra.lu/software/113540/bitrix24) — 4.2/5 (987 reviews) ## Avis ### "Help Lighting experience" — 5.0/5 > **Carles** | *20 avril 2020* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: Augmented reality features, easy to use it. > > **Inconvénients**: There is now especific features missing. However, it needs to be considerered in a short time road map to propose storage in EU datacenters to be compliance in GDPR for European customers. > > Private healthcare industry to provide remote doctor consultation using Augmented Reality. ----- ### "Help Lightning for Remote patient care" — 5.0/5 > **Barton** | *20 avril 2020* | Cabinets médicaux | Taux de recommandation : 10.0/10 > > **Avantages**: Simple to use. Ability to start a video encounter using SMS texting. Enables bidirectional video, but also enables me to 'reach into' the task field to guide various procedures. This is unique and not available in any other 'telemedical' solution that I know of. > > **Inconvénients**: Sensitive to network bandwidth due to bidirectional and interactive video. But it is definitely worth the use of bandwidth. > > I use the system to communicate, educate and guide at-home or other remote procedures during patient care encounters. In many cases, the receiver of help does not need to download the app. The virtual presence capability enables me to guide patients in a manner that would otherwise be very difficult remotely. This instills a significant degree of confidence and value into the encounter. ----- ### "HelpLightning brings science fiction to real life\!" — 5.0/5 > **Utilisateur vérifié** | *20 avril 2020* | Services d'information | Taux de recommandation : 9.0/10 > > **Avantages**: It automatically connects you to a remote expert by simple clicking on a link, there's no need for training cause it has a consumer UX (intuitive and ease to use) as well as literally no implementation costs if you want to use the stand alone application. I also like the fact that the commercial model is so simple that you have a monthly flat rate per user. > > **Inconvénients**: I would suggest to have the possibility to launch a call directly from a remote expert to the phone number of the person who needs help, increasing the overall productivity of both by avoiding sending an SMS and waiting that the remote person clicks on the HL link. > > HL its a great product and it is unique in the market, it can have thousands of use case all over the world. Hope you'll continue bringing great functionalities to your platform to convert HL in a world leader of videocalls. ----- ### "Great product for entering the Merged Reality world" — 5.0/5 > **steve** | *15 septembre 2020* | Machines | Taux de recommandation : 10.0/10 > > **Avantages**: Very easy to set up, connect and share with customers > > **Inconvénients**: We don't always have the best signal strength, so connections don't work 100% of the time. this is a barrier to company adoption, and > > working with techs and customers to explain and troubleshoot CNC control related issues. This quickly gets me over the hurdle of explaining step by step instructions and gives me real-time feedback. i can quickly solve customer issues over HL that would have required e-mail and screenshots over a period of hours. ----- ### "Deliver value by maximizing remote support" — 5.0/5 > **Matthew** | *6 septembre 2020* | Hôpitaux et soins de santé | Taux de recommandation : 10.0/10 > > **Avantages**: HL is simple and easy to use which is critical when using with customers unfamiliar with the technology. It enables a session without end user app download which expedites time to deliver a solution. The merged reality enables side by side coaching while being remote which helped drive additional savings from dispatch avoidance. > > **Inconvénients**: Enabling translations to further extend product globally would be helpful although the user interface is self-explanatory. > > Help Lightning is truly a customer centric organization. From the initial meeting to implementation their customer success team is along side you sharing best practices. Their team was dedicated to helping us deliver a great go-live and differentiated customer experience. The integration with smart glasses was effortless and provided another level of functionality and savings for our teams. ----- Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/200979/help-lightning?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/200979/help-lightning) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Données structurées