--- description: Emotive : qu'en pensent les utilisateurs ? Lisez les avis clients sur Emotive, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Emotive - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de sms marketing](/directory/30842/sms-marketing/software) > [Emotive](/software/202425/emotive) # Emotive Canonical: https://www.capterra.lu/software/202425/emotive Page : 1/6\ Suivant: [Page suivante](https://www.capterra.lu/software/202425/emotive?page=2) > Emotive permet aux entreprises d'e-commerce de développer des relations individuelles avec leurs clients grâce à une messagerie conversationnelle. > > Conclusion : 106 utilisateurs lui ont donné la note de **4.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.3/5** | 106 Avis | | Simplicité | 4.4/5 | D'après l'ensemble des avis | | Support client | 4.3/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.0/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.2/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Emotive ## Contexte commercial - **Type de licence**: (Essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: États-Unis ## Fonctionnalités - Accès mobile - Ciblage du public - Coupons mobiles - Envoi de SMS en masse - Gestion des campagnes - Gestion des contacts - Logiciels d'expérience client - Messagerie bidirectionnelle - Messagerie planifiée - Personnalisation de messages - Rapports et analyses - Réponses automatisées - SMS Marketing - Segmentation de la clientèle - Suivi de l'engagement - Transfert à un agent ## Intégrations (11 au total) - BigCommerce - Gorgias - Help Scout - Justuno - Klaviyo - Mailchimp - Shopify - Slack - WooCommerce - Zapier - Zendesk Suite ## Ressources d'aide - Service client/e-mail - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) ## Category - [Logiciels de sms marketing](https://www.capterra.lu/directory/30842/sms-marketing/software) ## Catégories connexes - [Logiciels de sms marketing](https://www.capterra.lu/directory/30842/sms-marketing/software) - [Logiciels d'e-commerce](https://www.capterra.lu/directory/3/ecommerce/software) - [Logiciels de marketing mobile](https://www.capterra.lu/directory/31308/mobile-marketing/software) - [Logiciels de gestion des biens (pour mobile)](https://www.capterra.lu/directory/31562/conversational-marketing-platform/software) ## Logiciels similaires 1. [Project Broadcast](https://www.capterra.lu/software/1059384/project-broadcast) — 4.9/5 (647 reviews) 2. [SlickText](https://www.capterra.lu/software/155430/slicktext-com) — 4.8/5 (268 reviews) 3. [Attentive](https://www.capterra.lu/software/179576/attentive) — 4.8/5 (108 reviews) 4. [Omnisend](https://www.capterra.lu/software/153508/omnisend) — 4.7/5 (836 reviews) 5. [TextP2P](https://www.capterra.lu/software/183310/text-p2p) — 5.0/5 (124 reviews) ## Avis ### "Customer Centric SMS Experiences" — 5.0/5 > **Matt** | *19 décembre 2024* | Vente au détail | Taux de recommandation : 10.0/10 > > **Avantages**: emotive has brought a personalized customer centric experience to our customers and has helped us to engage our customer base and boost our sales in the process. We have a measurable increase in customer engagement and in revenue since we began working with emotive. > > **Inconvénients**: Nothing worthy of note. Although their support is off seas, they are always available to help. > > I really appreciate the custom and hands on approach to working on engaging the customer through SMS. ----- ### "Don't launch your SMS campaigns anywhere but on Emotive\!" — 5.0/5 > **Laura** | *17 mars 2025* | Marketing et publicité | Taux de recommandation : 10.0/10 > > **Avantages**: It is super easy to use Emotive's tool to build SMS campaigns. The interface is fun to work in. Replying to conversations is streamlined and I can get through it quickly while still servicing the customer with a response. The best part of Emotive is their team - they are always there for you to call on for text copy help and platform help. They are always responsive and seems like they love their job with Emotive. > > **Inconvénients**: I have tried to think of a con about Emotive and I cannot come up with one\! > > We have recommended Emotive to many clients to help launch their SMS program. ----- ### "Get Everything In Writing" — 1.0/5 > **John** | *30 mars 2022* | Vente au détail | Taux de recommandation : 0.0/10 > > **Avantages**: I cannot in good conscience provide any positive outlook as their customer service and billing practices overshadow anything good. > > **Inconvénients**: First of all, they bill on a quarterly basis, which for a small business is a lot of money to commit up front. the reason for this negative review (which I have never previously taken the time to do for any company).... We consolidated our sms with our email partner (Klaviyo) to both save money and eliminate duplicating efforts. I had a conversation with one of their reps, \[SENSITIVE CONTENT\], prior to the final quarterly billing to see if they would accommodate our desire to cut our Emotive ties since we had moved sms to Klaviyo. Over what seemed to be a very gracious and fruitful conversation, he confirmed that he would accommodate our request and that we would no longer be billed. I took him on his word and failed (my bad) to follow up in writing. They, of course, since they had a credit card on file with them, charged me the $1,200 for the next quarter. When I reached out to \[SENSITIVE CONTENT\] to rectify the situation, he said that we never discussed this and to refer to the email he sent (which doesn't exist - I had cc'd support at Emotive so he was doing his best CMA dance). And repeated follow-ups with customer service were futile, and \[SENSITIVE CONTENT\] has since ghosted me, never returning another email. He is a chiseler. If you do decide to work with them, my advice: don't sign a long-term agreement and make sure you get everything in writing. You're dealing with a duplicitous organization. ----- ### "Increase your ROI w/ Conversational Messaging by Emotive" — 5.0/5 > **Trevor** | *31 octobre 2024* | Marketing et publicité | Taux de recommandation : 10.0/10 > > **Avantages**: The way they handle SMS messaging for e-commerce storefronts. The pricing is also a huge pro\! > > **Inconvénients**: Nothing not to like. The service works, their staff is super responsive, and once you learn about conversational messaging, you will see what I'm talking about\! > > Emotive consistently generates a 35X ROI each and every month for my clients. Some of my clients see even greater ROI, and it all has to do with conversational messaging which allows shoppers to interact and speak to a real person via SMS. A lot of SMS services allow for broadcast messaging (a la email blasts), but Emotive's approach is a bit different which allows for your shoppers to actually respond to any message you send. This generates a new level of engagement and gives your brand a chance to make a happy customer, each and every time. The best thing about it is the pricing. Yes, there are other services out there, but Emotive's pricing is so good that I recommend it every time over any of their competitors. ----- ### "Emotive SMS" — 4.0/5 > **Derek** | *8 août 2024* | Articles de sport | Taux de recommandation : 6.0/10 > > **Avantages**: Emotive has a good support team for SMS. They helped us migrate over to their native pop-up, answered questions, and wrote 1st drafts of text messages for us. > > **Inconvénients**: On the Attribution side it would sometimes take weeks to get responses to questions. However, if you're only using them for SMS, the support team there is great. > > Emotive has made it very easy to reach out to our SMS list with great segmenting options, awesome support (who will even write your texts for you), \& an intuitive user interface. When Emotive created its own pop-up for gathering phone numbers and email addresses from customers, JC and the support team took care of the entire migration for us. This is definitely a good option for businesses using SMS marketing. ----- Page : 1/6\ Suivant: [Page suivante](https://www.capterra.lu/software/202425/emotive?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/202425/emotive) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | ----- ## Données structurées