---
description: Stames : qu'en pensent les utilisateurs ? Lisez les avis clients sur Stames, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Stames - Avis, notes, prix et abonnements - Capterra Luxembourg 2026
---

Breadcrumb: [Accueil](/) > [Logiciels CRM en ligne](/directory/30072/online-crm/software) > [Stames](/software/211503/stames)

# Stames

Canonical: https://www.capterra.lu/software/211503/stames

> Unifiez les communications client, les ventes, les commandes et les autres données Vita sur une seule plateforme pour les équipes sur plusieurs canaux et applications.
> 
> Conclusion : 5 utilisateurs lui ont donné la note de **4.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

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## Présentation

### Qui utilise Stames ?

Stames a des cas d’utilisation majeurs pour les entreprises de nombreux secteurs, notamment l’assurance, la santé, la banque et la finance, l’immobilier, le tourisme, le commerce électronique, l’alimentation et les boissons, le divertissement, la vente au détail, etc.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.8/5** | 5 Avis |
| Simplicité | 5.0/5 | D'après l'ensemble des avis |
| Support client | 5.0/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 5.0/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 5.0/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 100% | (10/10 Probabilité de recommander le produit) |

## À propos de l'éditeur

- **Société**: Stames Software

## Contexte commercial

- **À partir de**: 12,99 $US
- **Type de licence**:  (Version gratuite disponible) (Essai gratuit)
- **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Déploiement et plateformes**: Cloud, SaaS, web
- **Langues**: anglais
- **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 208 de plus

##  Fonctionnalités

- Alertes/Notifications
- Alerts/Escalation
- Analyse des sentiments
- Analyse des tendances
- Analyse visuelle
- Audit des problèmes
- Automatisation des processus métiers
- Base de données de clients
- Communication multicanal
- Customer Communication
- Définition des priorités
- Enquêtes et feedback
- Formulaires personnalisables
- Gestion de l'expérience client
- Gestion de la communication
- Gestion des accords de service
- Gestion des affectations
- Gestion des campagnes
- Gestion des centres d'appel
- Gestion des commentaires
- Gestion des e-mails
- Gestion des enquêtes et sondages
- Gestion des flux de travail
- Gestion des tâches
- Importation et exportation de données
- Logiciels d'expérience client
- Messagerie instantanée
- Mesure des performances
- Outils de collaboration
- Outils de prospection
- Portail client
- Rapports et analyses
- Rapports et statistiques
- Rapports personnalisables
- Routage automatisé
- Segmentation de la clientèle
- Suivi de l'engagement
- Suivi des activités
- Suivi des interactions
- Suivi des plaintes
- Suivi des problèmes
- Tableau de bord
- Tableau de bord d'activités
- Third-Party Integrations
- Visualisation de données

## Intégrations (7 au total)

- Facebook Business Suite
- Instagram
- Paystack
- Twilio
- Twitter/X
- WhatsApp
- WooCommerce

## Ressources d'aide

- Service client/e-mail
- FAQ/forums
- Base de connaissances
- Support téléphonique
- Support 24/7 (réponse directe)
- Chat

## Category

- [Logiciels CRM en ligne](https://www.capterra.lu/directory/30072/online-crm/software)

## Catégories connexes

- [Logiciels CRM en ligne](https://www.capterra.lu/directory/30072/online-crm/software)
- [Logiciels CDP (Customer Data Platform)](https://www.capterra.lu/directory/31334/customer-data-platform/software)
- [Logiciels de Customer Success](https://www.capterra.lu/directory/30961/customer-success/software)
- [Engagement des clients](https://www.capterra.lu/directory/30906/customer-engagement/software)
- [Logiciels CCM (Customer Communications Management)](https://www.capterra.lu/directory/31002/customer-communications-management/software)

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3. [Tidio](https://www.capterra.lu/software/144040/tidio-chat) — 4.7/5 (590 reviews)
4. [Freshdesk](https://www.capterra.lu/software/124981/freshdesk) — 4.5/5 (3412 reviews)
5. [NiCE CXone](https://www.capterra.lu/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews)

## Avis

### "Great api for our user-based app" — 5.0/5

> **Richard Selase** | *26 février 2021* | Production audiovisuelle | Taux de recommandation : 10.0/10
> 
> **Avantages**: Very simplified UI. Carefully thought-through use cases with multiple access to vital areas.
We had just launched an influencer marketing app and needed to integrate support services given it's a new product. Most of the options we came across were very limited but not Stames. STAMES provided us the autonomy to integrate customer support and ticketing features into our user-based mobile app through their API. The support was phenomenal. They were very much involved and took the time to understand our use case and provided us with the best fit. Our App is now making great strides and awesome ratings in playstore and appstore due to our switch to STAMES. The API endpoints are very easy to integrate.
> 
> **Inconvénients**: Still has room for improvement. I can't say just yet what needs to be improved but i forsee a growth in a positive direction.
> 
> The overall experience was excellent. I'd say one of the best decisions i've made in my software development career without regrets.

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### "Very Good Software that is Highly recommended" — 5.0/5

> **abass** | *1 mars 2021* | Immobilier | Taux de recommandation : 10.0/10
> 
> **Avantages**: We process many customer requests daily due to our massive online ads campaigns for our luxury properties.  
Using email for customer support and team management we found out was chaotic and often time unreliable as mail delayed and there were many issues with our email hosting. We had little to no oversight over what our staff communicate with our customers.
Stames gave us the tools to not only process customer requests but get valuable feedback from them whilst giving us complete control and oversight over what our team communicates with our customers. I highly recommend this software.
> 
> **Inconvénients**: We have not yet  realized any issues with the platform yet

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### "We increased our productive exponentially" — 4.0/5

> **Stanley** | *3 mars 2021* | Hôtellerie | Taux de recommandation : 10.0/10
> 
> **Avantages**: I  own a food  delivery company based in the UK and we use Stames to process customer orders, complaints, suggestions and customer feedbacks. We were able to white label the software, connect our domain, business emails and automate most of our customer emails. We have better oversight over what our staff communicates to our customers and have increased business productivity massively. Love the product.
> 
> **Inconvénients**: Not sure of any, Stames has over met our expectations.  It does not cost much too comparied to other options on the market.
Overall great solution to our business
> 
> Almost felt like it was \[SENSITIVE CONTENT HIDDEN\] made go me my business needs

-----

### "Great platform for sales engagement" — 5.0/5

> **Emmanuel** | *10 mars 2021* | Immobilier | Taux de recommandation : 10.0/10
> 
> **Avantages**: I work with a major real estate company and we use Stames to manage leads and engage with customers. It’s a great platform with amazing tools that have really helped our company grow and made the team efficient. I love it.
> 
> **Inconvénients**: Haven't experienced any issues yet. The platform works great.
> 
> We process many customer requests daily due to our massive online ads campaigns for our luxury properties.

Stames gave us the tools, not to only process customer requests but get valuable feedback from them.

-----

### "Awesome task management tool" — 5.0/5

> **Nate** | *10 mars 2021* | Pétrole et énergies | Taux de recommandation : 10.0/10
> 
> **Avantages**: Our search for software to manage our internal task assignment and management got intense when COVID-19 hit. We needed a software with tools that could help us tend to our customer requests as well as manage our team and assign tasks. We were introduced to Stames by our web developer and we have been fans ever since. Great piece of software with amazing tools and affordable pricing. I would recommend Stames any day anytime.
> 
> **Inconvénients**: I struggled for sometime getting to know all the features . I think an onboarding feature for new clients to introduce them to the features of the software will help those of us who are new to using software. Documentation is good but visuals will indeed help.
> 
> My overall experience has been wonderful. We will be using this software for a long time to come.

## Liens

- [Afficher sur Capterra](https://www.capterra.lu/software/211503/stames)

## Cette page est disponible dans les langues suivantes.

| Langue | URL |
| en | <https://www.capterra.com/p/211503/Stames/> |
| en-AE | <https://www.capterra.ae/software/211503/stames> |
| en-AU | <https://www.capterra.com.au/software/211503/stames> |
| en-CA | <https://www.capterra.ca/software/211503/stames> |
| en-GB | <https://www.capterra.co.uk/software/211503/stames> |
| en-IE | <https://www.capterra.ie/software/211503/stames> |
| en-IL | <https://www.capterra.co.il/software/211503/stames> |
| en-IN | <https://www.capterra.in/software/211503/stames> |
| en-NZ | <https://www.capterra.co.nz/software/211503/stames> |
| en-SG | <https://www.capterra.com.sg/software/211503/stames> |
| en-ZA | <https://www.capterra.co.za/software/211503/stames> |
| fr | <https://www.capterra.fr/software/211503/stames> |
| fr-BE | <https://fr.capterra.be/software/211503/stames> |
| fr-CA | <https://fr.capterra.ca/software/211503/stames> |
| fr-LU | <https://www.capterra.lu/software/211503/stames> |

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