--- description: Social Intents : qu'en pensent les utilisateurs ? Lisez les avis clients sur Social Intents, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Social Intents - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Messagerie instantanée](/directory/30797/live-chat/software) > [Social Intents](/software/211547/social-intents) # Social Intents Canonical: https://www.capterra.lu/software/211547/social-intents Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/211547/social-intents?page=2) > Live Chat pour Microsoft Teams et Slack. Discutez en direct avec les visiteurs de votre site web en vous servant des outils que vous utilisez déjà. > > Conclusion : 10 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Social Intents ? Un chat conçu pour les entreprises, les groupes et les écoles qui utilisent déjà Microsoft Teams ou Slack. Discutez en direct avec les visiteurs de votre site web en vous servant des outils de communication que vous utilisez déjà. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 10 Avis | | Simplicité | 4.6/5 | D'après l'ensemble des avis | | Support client | 4.9/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Social Intents - **Fondé**: 2014 ## Contexte commercial - **À partir de**: 49,00 $US - **Type de licence**: (Essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur) - **Langues**: anglais - **Pays disponibles**: Allemagne, Aruba, Australie, Autriche, Bahamas, Belgique, Belize, Bermudes, Canada, Costa Rica, Curaçao, Danemark, Espagne, Fidji, Finlande, France, Groenland, Grèce, Guam, Inde et 39 de plus ## Fonctionnalités - AI Copilot - Accès mobile - Alerts/Escalation - Autoresponders - Bot pré-configuré - Chat et messagerie - Chat proactif - Communication multicanal - Détection de la langue - Développement sans code - Enquêtes et feedback - Formulaire hors ligne - Gestion des boîtes de messagerie - Gestion des centres d'appel - Gestion des listes d'attente - Intelligence artificielle et machine learning - Intelligence conversationnelle - Logiciels d'expérience client - Logiciels de chatbots - Messagerie client en temps réel - Messagerie instantanée - Prise en charge de plusieurs langues - Qualification de leads - Rapports et analyses - Rapports et statistiques - Relevé et historique des chats - Routage automatisé - Réponses automatisées - Stratégie de marque personnalisable - Suggestions de requêtes - Support client - Third-Party Integrations - Traitement automatique du langage naturel - Transferts/Routage ## Intégrations (21 au total) - BigCommerce - Bubble - ChatGPT - Claude - Framer - Gemini - Google Chat - Microsoft 365 - Microsoft SharePoint - Microsoft Teams - Shopify - Slack - Squarespace - Webex Connect - Webex Suite ... et 6 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support 24/7 (réponse directe) - Chat ## Category - [Messagerie instantanée](https://www.capterra.lu/directory/30797/live-chat/software) ## Catégories connexes - [Messagerie instantanée](https://www.capterra.lu/directory/30797/live-chat/software) - [Service client](https://www.capterra.lu/directory/22/customer-service/software) - [Outils de chat avec IA](https://www.capterra.lu/directory/31596/conversational-ai-platform/software) - [Logiciels de chatbots](https://www.capterra.lu/directory/32448/chatbot/software) ## Logiciels similaires 1. [LiveAgent](https://www.capterra.lu/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Tidio](https://www.capterra.lu/software/144040/tidio-chat) — 4.7/5 (590 reviews) 3. [Freshchat](https://www.capterra.lu/software/158117/freshchat) — 4.1/5 (115 reviews) 4. [Sprinklr](https://www.capterra.lu/software/131274/sprinklr-platform) — 4.3/5 (90 reviews) 5. [Gladly](https://www.capterra.lu/software/156723/gladly) — 4.8/5 (139 reviews) ## Avis ### "Social Intents powered our COVID-19 Success Story" — 5.0/5 > **Joshua** | *14 octobre 2020* | Gestion de l'enseignement | Taux de recommandation : 10.0/10 > > **Avantages**: Our college was given less than a week's notice that we needed to close our campuses due to the COVID-19 Pandemic. Our 20,000 students would no longer be able to come to come in person to meet with their student services and financial aid representatives, and we did not have sufficient alternative infrastructure in place to continue to serve those students online. We reached out to Social Intents and they worked with us to implement a live chat feature on our website in a matter of days. The technology is so plain and easy to learn, that within a week, we had more than 110 staff trained and answering hundreds of student's questions every day. While many colleges around the country were failing to be there for their students, we were able to maintain service continuity in a way that prevented students from falling through the cracks. > > **Inconvénients**: The built-in analytics are somewhat limited. > > While no technology implementation is going to be without speedbumps, Social Intents has been extremely responsive with their support. ----- ### "Perfect solution, easy to integrate and best online support I've ever had\!" — 5.0/5 > **James** | *28 octobre 2020* | Marketing et publicité | Taux de recommandation : 10.0/10 > > **Avantages**: It was incredibly easy to, not just install, to customize with a great API and documentation. A solution that covers basic to completely custom. > > **Inconvénients**: We are yet to find anything missing or anything that doesn't meet our high standards. > > I have nothing but very positive things to say about his company. Online documentation for their product is more than complete and with their fast and friendly online chat, its the best support I've had in a very long time\! ----- ### "Great support" — 5.0/5 > **Baylor** | *14 octobre 2020* | Gestion de l'enseignement | Taux de recommandation : 7.0/10 > > **Avantages**: I really appreciated the quick customer support that Social Intents offered. Whenever I had a small issue or bug, I received assistance ASAP\! > > **Inconvénients**: There were some bugs in the LiveChat functionality, but the support team kept me updated about fixing it. ----- ### "My personal review for Social Intents." — 4.0/5 > **Alisha** | *12 avril 2023* | Services et technologies de l'information | Taux de recommandation : 9.0/10 > > **Avantages**: This platform equips businesses with the tools they need to provide personalized and efficient customer service via a variety of channels such as live chat, chatbots, email integrations, and social media management. Furthermore, Social Intents enables companies to track and prioritize customer inquiries while automating routine tasks. > > **Inconvénients**: Despite not having some of the more advanced features, it is still a decent platform and is satisfactory. ----- ### "The platform has functionality like live chat, chatbots, and email integrations." — 4.0/5 > **shivasish** | *9 mars 2023* | Études de marché | Taux de recommandation : 10.0/10 > > **Avantages**: This platform offers features such as live chat, chatbots, email integrations, and social media management to help businesses provide personalized and efficient customer support across multiple channels.Businesses can track and prioritize customer inquiries with Social Intents and automate routine tasks. > > **Inconvénients**: Although Social Intents offers a free plan, it comes with limited features, such as a cap on the number of chats and users, and it does not offer all the advanced features available in the paid plans. > > A good client engagement tool like Social Intents can help businesses save time, increase customer satisfaction, and expand by offering top-notch customer service. ----- Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/211547/social-intents?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/211547/social-intents) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées