--- description: Lightspeed Restaurant : qu'en pensent les utilisateurs ? Lisez les avis clients sur Lightspeed Restaurant, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Lightspeed Restaurant - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels pour boulangeries](/directory/30529/bakery/software) > [Lightspeed Restaurant](/software/211849/lightspeed-resturant) # Lightspeed Restaurant Canonical: https://www.capterra.lu/software/211849/lightspeed-resturant Page : 1/10\ Suivant: [Page suivante](https://www.capterra.lu/software/211849/lightspeed-resturant?page=2) > Un point de vente donne aux restaurants le goût de l'efficacité \! Suivez les ventes et prenez les commandes de n'importe où. > > Conclusion : 214 utilisateurs lui ont donné la note de **4.4/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Lightspeed Restaurant ? Les fonctionnalités de Lightspeed correspondent aux priorités des restaurateurs. La solution permet de simplifier les tâches quotidiennes et de vous concentrer sur l'essentiel : la croissance de votre entreprise et l'amélioration de l'expérience client. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.4/5** | 214 Avis | | Simplicité | 4.4/5 | D'après l'ensemble des avis | | Support client | 4.3/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.2/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.2/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Lightspeed - **Pays**: Montreal, Canada - **Fondé**: 2012 ## Contexte commercial - **À partir de**: 119,00 $US - **Type de licence**: (Essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200 - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Chromebook (ordinateur), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, espagnol, français, italien - **Pays disponibles**: Afrique du Sud, Allemagne, Australie, Autriche, Belgique, Canada, Danemark, Espagne, France, Irlande, Italie, Luxembourg, Malte, Norvège, Nouvelle-Zélande, Pays-Bas, Royaume-Uni, Singapour, Suisse, Tchéquie et 1 de plus ## Fonctionnalités - Accès mobile - Alertes/Notifications - Barcode/Ticket Scanning - Caisse pour restaurants - Carte de fidélité - Commande en ligne - Comptabilité - Contrôles/Permissions d'accès - Emplacements multiples - Facturation - For Bakeries - Gestion de la production - Gestion de la trésorerie - Gestion de table - Gestion des cartes cadeaux - Gestion des clients - Gestion des commandes - Gestion des conseils - Gestion des employés - Gestion des livraisons - Gestion des recettes - Gestion des remises - Gestion des reçus - Gestion des stocks - Intégration comptable - Paiements électroniques - Point de vente (PDV) - Rapports de ventes - Rapports et analyses - Rapports et statistiques - Saisie de commande - Sales Order Management - Suivi des commandes - Suivi des livraisons - Third-Party Integrations - Traitement des cartes de crédit - Vérifications distinctes ## Intégrations (33 au total) - 5stelle - Abacus - Abacus POS - Apaleo - Apicbase Restaurant Management - BPL Digital - Cloudbeds - Cockpit IT Service Manager - Combo - Deliverect - Easilys - Flipdish - Fourth - Frontdesk Anywhere - Homebase ... et 18 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels pour boulangeries](https://www.capterra.lu/directory/30529/bakery/software) ## Catégories connexes - [Logiciels pour boulangeries](https://www.capterra.lu/directory/30529/bakery/software) - [Caisse pour restaurants](https://www.capterra.lu/directory/30603/restaurant-pos/software) - [Caisse pour bars](https://www.capterra.lu/directory/30897/bar-pos/software) - [Logiciels de caisse](https://www.capterra.lu/directory/20052/point-of-sale/software) - [Logiciels de gestion de restaurant](https://www.capterra.lu/directory/20026/restaurant-management/software) ## Logiciels similaires 1. [Restroworks](https://www.capterra.lu/software/142877/restroworks) — 4.9/5 (581 reviews) 2. [Toast POS](https://www.capterra.lu/software/136301/toast-pos) — 4.2/5 (549 reviews) 3. [SpotOn](https://www.capterra.lu/software/197473/spoton-restaurant) — 4.2/5 (369 reviews) 4. [Lavu](https://www.capterra.lu/software/118828/lavu) — 4.2/5 (258 reviews) 5. [CAKE POS](https://www.capterra.lu/software/143463/cake-pos) — 4.6/5 (522 reviews) ## Avis ### "Une belle solution pour tous\!" — 5.0/5 > **Louis-David** | *16 décembre 2025* | Divertissement | Taux de recommandation : 9.0/10 > > **Avantages**: Logiciel très facile à utiliser, le service à la clientèle est excellent et très réactif\! Belle entreprise canadienne\! > > **Inconvénients**: Je dois avouer que ce pourrait être plus dynamique. La formule est très carré très pure, et parfois j'aime ca plus créatif\! Sinon c'est vraiment bien > > J'avais besoin d'un logiciel qui devait être relié au MEV(Québec) et je dois avouer que de toutes les compagnies que j'ai contactés, Lightspeed a été la plus facile, la moins coutant et la plus performante en terme de croissance\! ----- ### "Best POS I've used" — 5.0/5 > **Ondrej** | *14 avril 2022* | Sports | Taux de recommandation : 10.0/10 > > **Avantages**: The ux is absolutely straightforward and intuitive, you hardly even need the manual from set up to production > > **Inconvénients**: API behind a pay wall. As a software developer who casually wrenches and has set up lightspeed in multiple businesses, I'd have liked to get in deeper on the nerdy side. From a regular user perspective that's not an issue though. > > We wanted a simple to use, reliable and feature rich application and Lightspeed delivered, only wish we could write our own extensions a little easier. ----- ### "LIGHTSPEED" — 4.0/5 > **ELIZABETH** | *8 juillet 2025* | Restaurants | Taux de recommandation : 8.0/10 > > **Avantages**: IT IS COMPATIBLE WITH OTHER SOFTWARE. IT HAS A NICE "TAB FORM" EASY TO MAKE CHANGES AND UPDATES. SIMPLE STRUCTURE > > **Inconvénients**: LAG TIMES AND CRASHES. BUT THE ON LINE HELP WAS ALWAYS GREAT CUSTOMER SERVICE AND GUIDED US IN THE RIGHT DIRECTION FOR "REPAIRS" AND UPDATES. > > OVERALL VERY GOOD. EASY TO WORK WITH, GREAT CUSTOMER SUPORT AND UPDATES. CHAT WAS TO THE POINT AND CLEAR FOR ANY QUESTIONS AND ACURATE WAIT TIMES. ----- ### "OK but generally disappointed." — 3.0/5 > **John** | *22 avril 2025* | Produits alimentaires | Taux de recommandation : 3.0/10 > > **Avantages**: Speed. The POS system and printers seem much faster than our previous system. The process of building menu's from individual items once you get used to it is much better than our previous system. > > **Inconvénients**: Several disappointing items. The set up process was slow and tedious. Response times from the set up specialist and sales person were slow. Usually one to two days by email. Never phone calls except for one onboarding phone call. This made the learning curve difficult. Printing: The system uses a LOT of paper. There does not seem to be many options for controlling how things print. The kitchen tickets have few configuration options which can make them difficult to read. Voided tickets are extremely lengthy. Receipts from credit card transactions have a lot of unnecessary information which leave them confusing to the customer. The system automatically prints new receipts every time a tip is entered even at the end of the night. Wastes lots of paper. Generating a "take out" order is tedious. You either have to add a customer profile which is a lot of steps or you can add simple name but doing that changes the order to a dine-in order which then requires more steps to set it back to a take out order. Menu's: very limited options in laying out menu's. You can re-order menu items but not actually place them on the menu. In our previous system we could put similar sandwiches for example in a column on the screen making it more intuitive. Credit card transactions: This works well but requires multiple steps to get through the transaction. There seems to be no way to streamline this. Part of our business is a lot of simple walk up - take away orders. These extra steps slow down our lines. Customer self pay at the table: something we hoped to use but their version leaves too much room for errors so we won't use it. Most other systems we looked at put a QR code on the receipt for the specific receipt. This system uses QR codes for a table. It leaves too many possibilities for errors if a customer changes tables. It really should be specific to a ticket/order. 3rd party delivery integration: Integrating with delivery platforms like uber, doordash, grubhub and others has remained very difficult. The integrators they work with have been poor or non-responsive. Lightspeed has provided no help in getting a good integration to work. Order Notes and Item Notes: Their system is very clumsy and difficult for the kitchen and front of the house staff. Instead of allowing actual notes on items or for the order itself they make this work by using additional items which can have the names changed. It works but is just not simple. End of the day Cash reports are extremely confusing and don't really seem to make sense. I'm still now after a month of using them trying to figure out how to accurately match the cash in the drawer with the report. Refunding a credit card: Except for same day transactions there is no way to refund a credit card on the POS. The only option is through the back office website which requires a separate computer and separate access. So for example if a customer comes back the next day and indicates an error on a receipt, someone in the restaurant can't easily do it without going to the back of the house with a computer screen. > > Not the worst but certainly not a great experience so far. I'm being hopeful they will correct some of the issues or shortfalls. The implementation process has been very much on their terms. They have been very nice but the process has been slow and difficult and has put a lot of responsibility on me and my staff to learn how to configure and use the software on our own. Training videos are OK but only touch the surface. Getting answers to specific issues or ways to accomplish things is very slow. Honestly if I was starting over I probably would pick a different system but I'm this far along so I'm hoping they will make improvements moving forward. ----- ### "Simple POS not very powerful" — 3.0/5 > **Giovanni** | *5 janvier 2026* | Hôtellerie | Taux de recommandation : 4.0/10 > > **Avantages**: It is simple to use, team members can get used to it quickly, it covers the basics for a POS. The Lightspeed Payments are good, with nice rates > > **Inconvénients**: It is not personalizable; if it doesn't include functions that you need, it is VERY hard to have them implemented. They also add and remove functions without communicating it. > > The user side for POS is fine, but the back office and management is not great; it is difficult and without room to customize it. ----- Page : 1/10\ Suivant: [Page suivante](https://www.capterra.lu/software/211849/lightspeed-resturant?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/211849/lightspeed-resturant) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | ----- ## Données structurées