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Avantages :

Overall good product and gives needed visibility.

Inconvénients :

The interface was a little weird to understand at first. However, I had to find how to add users and groups for alerts.

PRTG - Notes

Note moyenne

Facilité d'utilisation
4,4
Service client
4,2
Fonctionnalités
4,5
Rapport qualité-prix
4,4

Probabilité de recommander le produit

8,8/10

PRTG a reçu une note globale de 4,6 étoiles sur 5 d'après 244 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (244)

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Matériaux de construction, 1.001–5.000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Bon outil de monitoring et de supervision

5,0 il y a 12 mois

Avantages :

L'outil PRTG permet de suivre en direct l'état de nos outils réseaux de manière simple et efficace

Inconvénients :

Le seul point négatif a mon avis est que l'outils propose plusieurs vue des outils et cela peut embrouillé le diagnostic

Réponse de l'équipe de Paessler GmbH

il y a 8 mois

Thank you very much for your positive feedback! We're happy to hear that PRTG effectively meets your monitoring needs. If you have any questions or suggestions, please feel free to contact us. Your Paessler Team

Nicat
Nicat
Network and network security engineer (Azerbaïdjan)
Utilisateur LinkedIn vérifié
Administration publique, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

It is a pleasure to use

5,0 il y a 2 ans

Commentaires : I have been working in this field for more than 5 years, and everyone knows that you have to monitor the established IT infrastructure at all times. There are many solutions like PRTG, but I prefer PRTG, which is chosen with both the convenience of the interface and a lot of features. It was very easy to set up and manage. And one of my favorite parts is that you can use licenses that are suitable for your environment, even if your environment grows in the future, there is no need to rebuild the license accordingly. I think the monitoring application is very important from the point of view of security and stability, and PRTG is the most suitable and convenient for me among these applications.

Avantages :

It was very easy to use in the first turn, moreover, it has sensors suitable for the desired device.

Inconvénients :

There are many network monitoring tools like PRTG, but PRTG had the most convenient and easy-to-use interface among them. It has many good features. I've been using PRTG for several years now and I'm very satisfied. There's nothing I don't like about it.

Réponse de l'équipe de Paessler GmbH

l’année dernière

Dear Nicat, Thank you for your positive review! We're thrilled to hear that PRTG's interface stands out as the most convenient and easy-to-use among other network monitoring tools. We're glad to have met your expectations and provided you with a satisfying experience over the years. Furthermore, we greatly appreciate your support and look forward to continuing to exceed your expectations in the future. Your Paessler Team

Ahmad Fahmi
Network Specialist (Malaisie)
Télécommunications, 1.001–5.000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

A simple and cost-effective way for traffic monitoring

5,0 il y a 8 mois

Commentaires : The installation are pretty easy and operationally, it's easy to maintain as long as you have large disk space and good CPU resources.
The monitoring is made easy with custom sensors and updated snmp library files.
Previously, the mail support will be a bit delay since HQ in Germany is 6-8 hours away, but now, APAC has its own resources to respond to the case.

Avantages :

Easy to setup and operate. Few clicks and you are able to monitor the performance and health of your network, devices, servers, IOTs devices. Not too expensive and light installation file.

Inconvénients :

Not able to run on Linux or other non-Windows operating system.

Réponse de l'équipe de Paessler GmbH

il y a 8 mois

Dear Ahmad Fahmi, Thank you for your detailed feedback! We're glad to hear that you found our system easy to set up and operate, with effective monitoring capabilities. Your Paessler Team

SAURABH
Architect Networking and Security (Inde)
Informatique et sécurité réseau, 1.001–5.000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Good to fulfil the basic needs, Inbuilt sensors are not enough

3,0 il y a 8 mois

Avantages :

1. Easy to use 2. Instalation and preconfig is easy 3. Making Alert policies are easy

Inconvénients :

1. Sensors are not enough to link PaloAlto, Cisco and HP hardware

Réponse de l'équipe de Paessler GmbH

il y a 8 mois

Thank you for your feedback. We're glad to hear that you found our product easy to use and install. We appreciate your insight regarding the sensors and will take it into consideration for future improvements. Your Paessler Team

Juan
IT Director (É.-U.)
Appareils médicaux, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Affordable and Reliable

5,0 il y a 4 mois

Avantages :

the affordability of PRTG was the most important for us

Inconvénients :

the fact that it runs on windows alone is the only issue we have

Réponse de l'équipe de Paessler GmbH

il y a 2 mois

Dear Juan, Thank you very much for your detailed feedback on PRTG. We're glad to hear that you are enjoying the affordability of PRTG. As you mentioned, the central PRTG server can only be installed on a Windows server. But, once you've installed the PRTG server, you can use the brand-new multi-platform probe (a remote probe type in PRTG) that also runs on Linux. With this probe, you can monitor and manage your complete IT infrastructure from your Linux system. I hope this helps. Best, Your Paessler Team

Rene
IT System Engineer (Italie)
Produits chimiques, 501–1.000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Monitoring with some limits

4,0 il y a 10 mois

Commentaires : overall we are pretty happy with this product.

Avantages :

I really like the scheduled scanning with templates for specific ip ranges, so that even new servers/devices/components directly are monitored without forgetting them to add. Also the possibility to write own sensors with Powershell or other languages is very good.

Inconvénients :

Batch management is poor in some places. if you want to manage multiple servers at once it is possible at some places but there are limitations so that some task are pretty repetative if you need to add batches, or you have to use workarounds.

Réponse de l'équipe de Paessler GmbH

il y a 8 mois

Dear Rene, Thank you for your detailed feedback. We're glad you find the scheduled scanning and custom sensor features valuable. We'll take your comments on batch management into consideration. We appreciate your support and are committed to improving your experience with our product. Your Paessler Team

Yolanda
CIO (Portugal)
Automobile, 501–1.000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

PRTG - a helping hand in monitoring devices

5,0 il y a 8 mois

Commentaires : After the initial configuration setup the software pretty much finds what needs to be monitored and suggests ever sensor available. So, pretty easy.

Avantages :

It just took off all the manual work of checking equipments and let's me know when there's a problem.

Inconvénients :

Havng to remove the auto discovery sensors manually because my licence didin's allow for that many.

Réponse de l'équipe de Paessler GmbH

il y a 8 mois

Dear Yolanda, Thanks for your positive feedback! We're glad to hear that PRTG has streamlined your monitoring process and provided automated alerts for device issues. Our goal is to simplify setup and provide comprehensive monitoring options, so we're thrilled that you found it easy to configure and use. Your Paessler Team

Warren
Group IT Manager (Australie)
Matériaux de construction, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Fast and easy to set up monitoring

5,0 il y a 8 mois

Avantages :

The initial setup of PRTG is very easy, and the 100 free sensors allows you to monitor a reasonable part of your network for free to determine that it will do the desired job - or if you only have a small network, this may be fine to monitor your entire network.

Inconvénients :

Some advanced features like the ability to set up auto-remediation of issues would be nice, as would the ability to use PRTG behind Cloudflare.

Réponse de l'équipe de Paessler GmbH

il y a 8 mois

Dear Warren, Thank you for your positive feedback on PRTG's easy setup and free sensor offering. We appreciate your suggestions and we'll consider them for future updates to improve our product's capabilities. Your Paessler Team

Ken
Network Manager (É.-U.)
Gestion de l'enseignement, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Best Monitoring Tool for the money

5,0 il y a 8 mois

Commentaires : We have a very good experience with the Network Monitor and have recommended to some colleges.

Avantages :

The ease of setup and configuration and also how to get alerts in case of an issues.

Inconvénients :

More option can be added but overall, we are happy for what we were looking for.

Réponse de l'équipe de Paessler GmbH

il y a 8 mois

Dear Ken, Thank you for your positive feedback! We're happy to hear that you found our monitoring tool easy to set up and configure, and that you appreciate the alert system for problem detection. Your Paessler Team

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Informatique et sécurité réseau, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Easy installation and configuration.

5,0 il y a 2 ans

Commentaires : A very easy and intuitive tool with a lot of material available for consultation without the need to program in code

Avantages :

Native sensors and easy customization of dashboards

Inconvénients :

Some sensors still need to be configured via script or OID

Réponse de l'équipe de Paessler GmbH

il y a 2 ans

Thank you so much for taking the time to leave us this review! Your Paessler Team

Randy
Sr. Systems Analyst (É.-U.)
Divertissement, 1.001–5.000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

PRTG helps to keep an eye on a real-time network in use for an event

4,0 il y a 4 semaines Nouveau

Commentaires : Tracking local network devices at an event, and with notifications when something is offline have greatly helped to reduce the stress of keeping an eye on device uptime. a local overview of the network has been a great tool

Avantages :

there's a lot to it, as such, it covers alot of ground. I'm sure there are templates and possibly scripting that I haven't explored or discovered, but what I have used for monitoring remote events has worked really well.

Inconvénients :

there's a bit of learning curve, and as time permits, I hope to eventually get to dig into it. An intro at maybe a simpler level would be nice, with maybe an incentive track to learn more in-depth usage

Réponse de l'équipe de Paessler GmbH

il y a 2 semaines

Dear Randy, Thank you for your feedback! We appreciate your insights on the learning curve and your suggestions for simplifying the onboarding process. We're glad to hear that PRTG has helped enhance your network monitoring during an event. Your Paessler Team

Joshua
Chief Technology Officer (Philippines)
Services et technologies de l'information, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

I Find PRTG as the defacto standard in multi platform System Monitoring

5,0 il y a 3 ans

Avantages :

Ease of use, Web based, highly customizable if needed.

Inconvénients :

The only quirk I have is it is still not available in Linux (though a linux is probe is development I prefer the whole system on a linux environment)

Réponse de l'équipe de Paessler GmbH

il y a 3 ans

Dear Joshua, Thank you taking the time to leave us this review! We are happy that you are enjoying PRTG. Cheers, Paessler AG

Carolina
Carolina
NOC1 Support Engineer (Colombie)
Utilisateur LinkedIn vérifié
Télécommunications, 501–1.000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

the best IT infrastructure analysis with PRTG

4,0 l’année dernière

Commentaires : As technical support of our organization focused on LATAM customers we have made use of different tools with which we monitor the entire deployment of fiber optic network in different countries, PRTG stands out within that palette of monitoring tools since it allows remotely and through its different communication protocols to connect remotely with the different equipment and resources and obtain from them clear and accurate data, In addition, we can geographically locate the different sensors and program preventive alarms according to their impact on the network, the notifications are instantaneous and arrive simultaneously to the personnel who are active in the shift for their immediate reaction.

Avantages :

When we talk about PRTG we immediately think of a very consistent, stable and oriented tool for the analysis and monitoring of all our network resources, being part of NOC Colombia through PRTG I can have a global view of the status of the fiber optic network and the transport layer equipment involved in it, provides detailed metrics that help us to diagnose the different failures reported by our users and incidentally to generate the trubleshooting of the different failures reported on the access network. Referring to the tool I can say that it has a very complete interface with its different functions strategically located and able to allow adaptation to our needs.

Inconvénients :

Based on the criteria of the number of network components (servers, switches, routers, virtual machines) it is necessary to evaluate the type of license which depends on the number of sensors that are required to have absolute vision of all these teams, therefore, the associated costs will rise, although seeing the cost/benefit ratio is justifiable that investment.

Réponse de l'équipe de Paessler GmbH

l’année dernière

Dear Carolina, Thank you for your positive review of PRTG. We're thrilled to hear that our tool provides you with a consistent and stable analysis and monitoring solution for your network resources. It's great to know that PRTG offers a global view of the fiber optic network and transport layer equipment, helping you diagnose and troubleshoot reported failures effectively. We appreciate your feedback on the comprehensive interface and its adaptability to your specific needs. We're committed to continuously enhancing PRTG to meet your expectations. Your Paessler Team

Tobias
IT-Systemadministrator (Allemagne)
Réseaux informatiques, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Review from me

5,0 il y a 8 mois

Commentaires : My overall experience with the PRTG Network Monitor has been positive. The comprehensive monitoring capabilities allowed me to effectively monitor my network and identify potential issues early on.

Avantages :

User-friendly interface and easy configuration. Comprehensive monitoring capabilities for networks and systems. Flexibility in customizing alerts and notifications. Good scalability for small to large environments. Regular updates and good support from the manufacturer.

Inconvénients :

Potentially longer learning curve due to the variety of features.

Réponse de l'équipe de Paessler GmbH

il y a 5 mois

Dear Tobias, Thanks for your positive feedback! We're happy to hear that you're pleased with the interface, monitoring features, and customization options. Your recognition of our scalability and support means a lot to us. Your Paessler Team

Carlos
System Administrator (Canada)
Services et technologies de l'information, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

PRTG is a great option to monitor your IT assets

4,0 il y a 8 mois

Commentaires : The experience has been good in general. Once you get everything done in terms of configurations and custom settings, you basically need to keep watching the dashboard and your email for the notifications.

Avantages :

I like the interface, which is very versatile and allows you to customize the views that are more important to you. I also like to receive notifications when something happens so we can quickly react and fix.

Inconvénients :

Some of the sensors require very complex configurations and that sometimes prevents us to get the most from PRTG. The system is so complete that it also has too much settings for each sensor which sometimes makes the work of configuring them very exausting.

Réponse de l'équipe de Paessler GmbH

il y a 8 mois

Dear Carlos, Thank you for your detailed review! We're glad to hear that you find PRTG's interface flexible and customizable, allowing you to respond quickly to incidents. We're constantly working to simplify sensor configurations while maintaining the system's comprehensive capabilities. Likewise, we appreciate your feedback and are committed to improving your experience. Your Paessler Team

Zandre
Network Support Engineer (Afrique du Sud)
Télécommunications, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Network Monitoring Master

4,0 il y a 3 ans

Commentaires : The platform allows you to easily communicate to customers regarding the fault/s being investigated. This software use to be the preferred monitoring for our core environment.

Avantages :

This software allows the user to monitor a wide variety of different sensors on a large scale customizable equipment spec. The graphs are easily manipulated and can benefit the user by visualizing the fault/issue being investigated.

Inconvénients :

My company has since parted with the software due to other systems being more cost affective however, I still believe it should be good value for your buck considering the features are getting.

Réponse de l'équipe de Paessler GmbH

il y a 3 ans

Dear Zandre, Thank you for leaving us a review! It's a pity that you don't (can't) use PRTG anymore. If we could support you in any way, please feel free to contact us at any time! Cheers, Paessler AG

Irfan
Deputy Manager (Pakistan)
Automobile, 1.001–5.000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées :

Network & Bandwidth Monitoring Tool

4,0 il y a 5 ans

Commentaires : Good Product to monitor your networks but for huge network its not sufficient, but for normal networks its good to notify and other feature are very good i-e up time, alert system and cluster fail-over solutions ,
in the last PRTG interface must be need improvments.

Avantages :

Its a Simple Software to Monitor Network and bandwidth user, application wise. Monitoring & Manage all applications in details statistics in network, Correct Up-time/downtime for devices. *Flexible alerting (different types or Alert are available in this product) Cluster fail-over solution

Inconvénients :

Interface is no good and creating huddles in configurations, automatically connection between links is unavailable. Cluster fail-over solution not so good.

Réponse de l'équipe de Paessler GmbH

il y a 5 ans

Thank you for leaving us a review! Cheers, Paessler AG

Julián
Lead engineer monitoring and automation IT (Colombie)
Services financiers, 1.001–5.000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Good tool for a fair price

4,0 il y a 8 mois

Avantages :

It is an easy to configure tool, the configuration process does not take more than 10 minutes and it is not necessary to install agents on all your servers.

Inconvénients :

Although they have a good knowledge base and related documentation, there is a lack of support for the customer who has purchased a license they should have more real time support by connecting through any tool and seeing the error without so much documentation or evidence that is sometimes required by other means and more support for configurations and troubleshooting or configuration.

Réponse de l'équipe de Paessler GmbH

il y a 8 mois

Dear Julián, Thanks for your feedback! We're glad you found our tool easy to configure, and appreciate your feedback on our knowledge base. We're constantly working to improve our support offerings and will consider your suggestions for future enhancements. Your Paessler Team

Jeremiah
Director of Technology (É.-U.)
Logiciels, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great monitoring software

5,0 il y a 4 ans

Commentaires : we use this on a daily basis to monitor disk space, memory usage, and cpu load for various servers and machines. the dashboards with clear warnings combined with email notifications give us a clear picture of trouble spots.

Avantages :

The free version of PRTG network monitor that comes with 100 sensors allows you to do an in-depth analysis of the sensors available, notifications, architecture, monitoring capabilities etc... to determine if it meets your company's needs. The graphical interfaces, intuitive dashboards, and ease of setup and creating templates and inheritance across devices and types allows for easy use and administration.

Inconvénients :

it can get expensive the more devices and sensors you continue to add to the platform so use your trial to evaluate wisely how you will implement and for what types of devices. the auto discovery can be nice but also tends to clutter up things.

Réponse de l'équipe de Paessler GmbH

il y a 4 ans

Thank you for leaving us a review! We are happy that you are enjoying PRTG and we love hearing about how you are using it. Cheers, Paessler AG

Chris
Owner (É.-U.)
Services et technologies de l'information, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

Zero customer support / loyalty

2,0 il y a 5 ans

Commentaires : I have been a longtime customer of PRTG 7+ yrs now. I contact them about once a year for little things I run into with the program. This time around they refuse to help, beyond basic email support in the middle of the night. If you want a program that provides support this isn't the product for you. If you are in the US the best you get is email support and they usually only respond while you are sleeping. Don't expect them to go out of the way for you. PRTG has wasted 2+ hrs fighting with me on fixing something their software caused, something they could likely fix in a 5min phone call. After paying them for support all this time I am done with this company, they are a scam!

Avantages :

Great for monitoring bandwidth usage or finding health problems/over utilization of resources. All using the SNMP protocol.

Inconvénients :

Support, they don't provide much beyond an KB article or emails in the middle of the night.

Réponse de l'équipe de Paessler GmbH

il y a 4 ans

We're sorry to hear about your frustration and that our support has not lived up to your expectations. We always try to give you the best possible support in case of problems. Kind regards, Paessler AG

Mauricio
Business Manager (Colombie)
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Top five monitor app for IT departments on SMB and corporations 24/7 365 days.

5,0 il y a 6 ans

Commentaires : Most of my clients are SMB and need a free option to monitor his IT devices, with a free option it's easier.

Avantages :

-The free version allows up to 100 sensors to be included on his interface. This feature helps allot of companies IT departments to monitor and compare without limitations. -Easy installation process for core app, available for SNMP devices (almost every tech device has this option). -Add devices for a monitor it's easier than other competitors because its agent less and his auto discover feature make deployment process fast and secure. -Available as web interface with every OS and app for the most important devices (iOS and Android).

Inconvénients :

-User guide needs to be adapted for none IT users. -Reports need an experienced partner to customize executive options. -Customer Support it's not the best part of this company, sometimes take days to solve an issue that would take minutes on other monitoring software.

John
Network Administrator (É.-U.)
Emballage et conteneurs, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Easy to use network monitor program

5,0 il y a 2 ans

Commentaires : I love this tool because it is so easy to setup. Very user friendly and free license with 100 nodes.

Avantages :

This is a very easy software to implement. It also provide 100 nodes for free license. You can implement it within 30 minutes.

Inconvénients :

The free license is limited to 100 nodes.

Réponse de l'équipe de Paessler GmbH

il y a 2 ans

Dear John, Thank you for leaving us a review! Cheers, Paessler AG

John
IT Manager (Australie)
Biens de consommation, 1.001–5.000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

PRTG Network Monitor Review

5,0 il y a 2 ans

Commentaires : it's still very good, although the dashboard and backup is a bit pain, but it's reliable and give me a pic of what the network situation

Avantages :

reliability, this is the software for telling me what is happening over the network, so it must need to very accurate and reliable that i can trust on and react to it.

Inconvénients :

backup is a big headache still, and no easy way to do it. i would prefer automation on this area.Dashboard are not easy to me. so I just click on device page instead of staying in dashboard

Réponse de l'équipe de Paessler GmbH

il y a 2 ans

Dear John, Thank you for leaving us a review! If you have any questions please get in touch with our support team. We're happy to help! Your Paessler Team

Scott
Senior Systems Administrator (É.-U.)
Services et technologies de l'information, 1.001–5.000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Robust and reliable monitoring solution

5,0 il y a 7 ans

Commentaires : This is your one stop shop for a monitoring solution. Best value and most functionality all in one package.

Avantages :

Very wide variety of sensors for monitoring of various applications from SQL servers to custom scripts to ping to SNMP and WMI. Can be configured in a distributed configuration to spread out the load that the sensors place on a monitoring server or to consolidate WAN traffic between the central host and branch offices. Can be setup in a cluster for ultra high capacity server. Very robust selection of reports available with the ability to create custom reports. Beautiful Android client with push notifications. If you are looking for a monitoring solution this need be your one and only stop.

Inconvénients :

Support can be a little slow to respond often taking a day to respond via email. Only Windows hosts can be used as full sensor probes.

Mark
Network Admin (Canada)
Exploitation minière et métaux, 5.001–10.000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

PRTG Great but missing some features for scale

5,0 il y a 5 ans

Commentaires : For network monitoring, daily use and ad-hoc to solve specific problems this software is perfect - you wont find a better all in one tool that is as easy to use as this tool.

Avantages :

PRTG has a lot of customization ability and can monitor almost anything with the right know how. From very simple stuff like SNMP to script based monitoring and alerting this software can do anything. The reporting and alerting are great and does the job very weel.

Inconvénients :

The scale of the program is not the best at time. Unless you have a full licenses to monitor anything you must be "choosy" as to what you monitor. In addition executing the same monitor over and over is not easy to do "automatically" or via scripting like other tools so it can get cumbersome.

Réponse de l'équipe de Paessler GmbH

il y a 5 ans

Dear Mark, thank you for taking the time leaving us a review! Have you heard about our feature request? [https://bit.ly/2ZkfLp1] Cheers, Paessler AG