---
description: Web Tracks : qu'en pensent les utilisateurs ? Lisez les avis clients sur Web Tracks, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Web Tracks - Avis, notes, prix et abonnements - Capterra Luxembourg 2026
---

Breadcrumb: [Accueil](/) > [Logiciels helpdesk](/directory/30008/help-desk/software) > [Web Tracks](/software/38130/web-tracks)

# Web Tracks

Canonical: https://www.capterra.lu/software/38130/web-tracks

> Audite et assure le suivi des PC, des périphériques, des supports logiciels, des licences et de la documentation, des achats et les cas d'assistance, etc.
> 
> Conclusion : 3 utilisateurs lui ont donné la note de **4.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

-----

## Présentation

### Qui utilise Web Tracks ?

Les services informatiques de petite à moyenne envergure à la recherche d'un moyen de rationaliser les demandes d'assistance.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.3/5** | 3 Avis |
| Simplicité | 4.7/5 | D'après l'ensemble des avis |
| Support client | 5.0/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.0/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.0/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) |

## À propos de l'éditeur

- **Société**: Gritware
- **Fondé**: 1998

## Contexte commercial

- **À partir de**: 295,00 $US
- **Type de licence**:  (Version gratuite disponible) (Essai gratuit)
- **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Déploiement et plateformes**: Cloud, SaaS, web, Windows (ordinateur)
- **Langues**: anglais
- **Pays disponibles**: Australie, Canada, États-Unis

##  Fonctionnalités

- Alertes/Notifications
- Alerts/Escalation
- Définition des priorités
- Gestion de la base de connaissances
- Gestion des audits
- Gestion des fournisseurs
- Gestion des stocks
- Gestion des tickets de support
- Portail libre-service
- Rapports et analyses
- Routage automatisé
- Suivi des coûts
- Suivi des ressources

## Intégrations (1 au total)

- User.com

## Ressources d'aide

- Service client/e-mail
- FAQ/forums
- Base de connaissances
- Support téléphonique
- Chat

## Category

- [Logiciels helpdesk](https://www.capterra.lu/directory/30008/help-desk/software)

## Catégories connexes

- [Logiciels helpdesk](https://www.capterra.lu/directory/30008/help-desk/software)
- [Gestion des ressources informatiques](https://www.capterra.lu/directory/30077/it-asset-management/software)
- [Logiciels de gestion des cas d'assistance](https://www.capterra.lu/directory/32623/it-ticketing-systems-software/software)

##  Logiciels similaires

1. [Agiloft](https://www.capterra.lu/software/101273/agiloft) — 4.8/5 (38 reviews)
2. [JIRA Service Management](https://www.capterra.lu/software/138769/jira-service-management) — 4.5/5 (764 reviews)
3. [SysAid](https://www.capterra.lu/software/107225/sysaid) — 4.5/5 (512 reviews)
4. [HappyFox Help Desk](https://www.capterra.lu/software/83211/happyfox) — 4.6/5 (92 reviews)
5. [VIZOR IT Asset Management](https://www.capterra.lu/software/112390/vizor-helpdesk-it-assets) — 4.5/5 (2 reviews)

## Avis

### "I'm happy with the work" — 5.0/5

> **Luisana** | *6 avril 2018* | Enseignement supérieur | Taux de recommandation : 10.0/10
> 
> **Avantages**: I think the quality and effort that Web Tracks puts into working with their clients is something that is not overlooked, like its effectiveness, I'm happy with the work.
> 
> **Inconvénients**: I really do not have any complaints to give, on the contrary, I fully recommend it. Excellent service And without doubt one of the best companies in the area of help desks. Recommended

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### "I think it's incredible" — 5.0/5

> **America** | *7 avril 2018* | Taux de recommandation : 10.0/10
> 
> **Avantages**: I think it's incredible how Web Tracks understands its clients and how a really good company-client relationship develops, one of the best companies in terms of helpdesks, I'll definitely be back to continue working with them .
> 
> **Inconvénients**: I really do not have any complaints, I'm fully satisfied and with a big smile on my face, excellent work. Keep in that way.

-----

### "Easy to use, but seems outdated and overpriced" — 3.0/5

> **Utilisateur vérifié** | *4 avril 2018* | Taux de recommandation : 3.0/10
> 
> **Avantages**: It's easy to get setup and installed. It supports modern browsers and every Windows machine we use in house.
> 
> **Inconvénients**: The web interfaces leaves a lot to be desired. The pricing is pretty steep. You can get way more features for free with Spiceworks solution. Product website looks like it was designed in the 90's.

## Liens

- [Afficher sur Capterra](https://www.capterra.lu/software/38130/web-tracks)

## Cette page est disponible dans les langues suivantes.

| Langue | URL |
| de | <https://www.capterra.com.de/software/38130/web-tracks> |
| de-AT | <https://www.capterra.at/software/38130/web-tracks> |
| de-CH | <https://www.capterra.ch/software/38130/web-tracks> |
| en | <https://www.capterra.com/p/38130/Web-Tracks/> |
| en-AE | <https://www.capterra.ae/software/38130/web-tracks> |
| en-AU | <https://www.capterra.com.au/software/38130/web-tracks> |
| en-CA | <https://www.capterra.ca/software/38130/web-tracks> |
| en-GB | <https://www.capterra.co.uk/software/38130/web-tracks> |
| en-IE | <https://www.capterra.ie/software/38130/web-tracks> |
| en-IL | <https://www.capterra.co.il/software/38130/web-tracks> |
| en-IN | <https://www.capterra.in/software/38130/web-tracks> |
| en-NZ | <https://www.capterra.co.nz/software/38130/web-tracks> |
| en-SG | <https://www.capterra.com.sg/software/38130/web-tracks> |
| en-ZA | <https://www.capterra.co.za/software/38130/web-tracks> |
| fr | <https://www.capterra.fr/software/38130/web-tracks> |
| fr-BE | <https://fr.capterra.be/software/38130/web-tracks> |
| fr-CA | <https://fr.capterra.ca/software/38130/web-tracks> |
| fr-LU | <https://www.capterra.lu/software/38130/web-tracks> |
| nl | <https://www.capterra.nl/software/38130/web-tracks> |
| nl-BE | <https://www.capterra.be/software/38130/web-tracks> |

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