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En savoir plus sur Track-It!

Track-It! Help Desk, tout le nécessaire pour la gestion du service d'assistance informatique. Complet, facile à utiliser et rentable,

En savoir plus sur Track-It!

Avantages :

The software had a nice interface. It's layout is sectioned off so you look at each integration module separately.

Inconvénients :

Some features are inflexible and can be difficult to manage.

Track-It! - Notes

Note moyenne

Facilité d'utilisation
4,1
Service client
4,1
Fonctionnalités
3,8
Rapport qualité-prix
3,9

Probabilité de recommander le produit

7,5/10

Track-It! a reçu une note globale de 4,0 étoiles sur 5 d'après 75 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (75)

Miguel
Information Technology Project Manager & Quality Assurance (Venezuela)
Utilisateur LinkedIn vérifié
, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Solid option for companies seeking a home grown solution !

5,0 il y a 6 ans

Commentaires : Control of all my IT department, Assets, ticketing, workload, licences, puchases and knowledge base!

Avantages :

This is a product that will satisfy your needs, but you have to configure it to do so, all the modules are based and linked among them so this will be a easy to use tool!

Inconvénients :

there's no service Catalog, but you can cuastomize one in the categorization and schedule module!, I also think that the module regarding to Training could be a bit more rich in terms of having the course materials in there.

Joseph
Technology Support Specialist (É.-U.)
Gestion d'organisme à but non lucratif, 1.001–5.000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Track-IT by Numara

4,0 il y a 6 ans

Commentaires : For the most part, it's a good experience. Their support portal is a little confusing at first but once you're in, their support is very good. I've had to call them a couple times and had my issues resolved quickly.

Avantages :

The stability of the product. The customization aspect...adding fields. The options seem limitless.

Inconvénients :

The user interface for the on prem version is dated. It needs to be updated to look more modern. That's more on me then them. I just don't like the view(s).

Réponse de l'équipe de BMC Software

il y a 6 ans

Hi Joseph, thanks for the feedback. You should take a look at our new Track-It! 2018 version. It has some great new features, a new modern web interface and is a free upgrade to customers on support. I think it may be exactly what you are looking for.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Hôpitaux et soins de santé, 1.001–5.000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Track-It is Simple and Not for Everyone

3,0 il y a 2 mois Nouveau

Avantages :

It is simple to use, and fairly easy to manage and is well suited for small business needing to track and escalate changes, support and documentation for resolutions that happen often.

Inconvénients :

It is not as scalable as some other solutions. It works well for what it is, but it also has limited options for integrations, and also in the self-service portal area it is very basic.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Administration publique, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Good asset management software

4,0 il y a 5 ans

Commentaires : We manage several hundred computers, users, software licenses and a solutions database in our IT department. We use track-it to automatically audit all devices that connect to our network and keep track of where the item is and who it is assigned to. We also keep track of software licensing and help desk requests and tickets.

Avantages :

Track-It automates tracking your assets, and help desk tickets easily. It is nice to be able to see what computers we have and what software is installed on them and who is using them.

Inconvénients :

The Track-it audit function is sometimes a little buggy with older operating systems.

Italo
Italo
Supervisor (Colombie)
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

I have worked for more than 4 years with the application and it is very useful to classify incidents

4,0 il y a 6 ans

Commentaires : Good control of the Helpdesk department management and reporting

Avantages :

The knowledge database is very broad, it is very good to classify types of incidents and to measure the productivity of the work team. Its cost is not very high

Inconvénients :

Apparently there is no version for Android or IOS, sometimes I think the application is a bit slow and the design is a little outdated.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Enseignement supérieur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great software for inventory control at a great price

5,0 il y a 7 ans

Commentaires : Ability to manage inventory on large scale

Avantages :

The ease of use in setting up and allowing me to run audits on all IT equipment. Support was always excellent.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 501–1.000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Track-it customizable

3,0 il y a 5 mois

Avantages :

Track-It! is highly customizable from ticketing to asset management, to reports.

Inconvénients :

Integration Hiccups. Occasionally, integrating Track-It! with other systems can be a bit finicky, requiring extra troubleshooting.

Sarvesh
Sarvesh
Manager (É.-U.)
Utilisateur LinkedIn vérifié
Biotechnologie, 10.000+ employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

GUI

4,0 il y a 6 ans

Commentaires : Great

Avantages :

interface is overall good and user friendly

Inconvénients :

performance is poor over the time need so optimization techniques for DB

Migdelia Meriyela
Migdelia Meriyela
Acount Specialist (Venezuela)
Utilisateur LinkedIn vérifié
, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

It has been nice, the self-service and audit modules I like and the support is excellent

4,0 il y a 6 ans

Avantages :

what I like the most is support attention, they are always available to attend cases, really excellent

Inconvénients :

what I like the least is the complexity to issue reports is difficult to use, it would be nice if they improve this part easier, much more management

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Télécommunications, 10.000+ employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Good Ticket tool your incident management process

4,0 il y a 5 ans

Commentaires : Our customer is using Track-It tool to record all their incident in their manufacturing process and we are able to work with Track-It because of them. It is a low-maintenance help desk ticketing tool and very useful for middle sized companies.Solid reporting functionalities to see what is the some main areas that looks more buggy. Good help desk product in my opinion.

Avantages :

User Interface is pretty straight forward. It allows you to easily manage your tickets. Provides a comprehensive reporting module which i like most.

Inconvénients :

When you want to add new audit steps or configure your current flow, it takes some time to completed.

Jim
Jr Sys Admin (É.-U.)
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Not the best ticketing system

3,0 il y a 6 ans

Avantages :

It is a decent software for just a ticketing system. Can easily escalate/pass off tickets as needed. You can make some decent reports to get a deeper understanding of what types of tickets are coming in and who is closing them.

Inconvénients :

Doesn't have enough simple customization. The inventory aspect is not great. You will come across a lot of little features missing that leave you questioning the software.

Rudy
Systems Engineer (É.-U.)
Hôpitaux et soins de santé, 1.001–5.000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Good ticketing software for small businesses

4,0 il y a 6 ans

Commentaires : while it worked well it just didn't have the customization options that we required for our needs

Avantages :

It is a reliable ticketing software that works well for businesses that don't need a bunch of advanced functionality

Inconvénients :

It doesn't have the same amount of options as other helpdesk ticketing software

Réponse de l'équipe de BMC Software

il y a 6 ans

Hey Rudy, I would invite you to check out the Track-It! 2018 release which is free to all customers on current support contracts. It has new features for form customization and business rules that greatly enhance the customization capability of the product.

Renford joseph
Senior technical support analyst (Canada)
Vente au détail, 501–1.000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

An itsm tool with limitations

3,0 il y a 2 ans

Avantages :

Not that complicated. It is pretty straightforward to use.

Inconvénients :

It is not all efficient and unreliable due to its latency .

Geraldine
Geraldine
Gerente general de proyectos (Venezuela)
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Good Product Needs More Custumer Support

4,0 il y a 6 ans

Avantages :

* Trackit allows to create task inside work orders wich its nice * It manages several types of notifications regarding SLA´s

Inconvénients :

* Doesn't have an app for android or ios * Configuration can be sometimes difficult and not easy to understand

Sherry
IT Purchasing and License Compliance Manager
Enseignement primaire et secondaire, 201–500 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : SoftwareAdvice

Track-It Meets our Needs

5,0 il y a 8 ans

Commentaires : We have been using Track-It for 8 years now and the application is constantly evolving into a better product. I really like the Help Desk, Self-Service and Auditing modules. It is very easy to use and is a great value for the cost. The one thing that I truly like about the product is the support. They are always there to work through whatever scenario you might have and see it through to the end.

Avantages :

As stated above, the best part of this product is the support and ease of use.

Inconvénients :

Reporting is very cumbersome and not easy to use. I wish there was a more drag and drop feature for reporting instead of using Crystal Reports.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Logiciels de construction, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Razoável Software

4,0 l’année dernière

Avantages :

Software o nosso caso para help desk e gestão de acessos que ajuda a resolver alguns problemas.Gosto bastante do seu layout.

Inconvénients :

Software caro pelo que é necessário fazer uma boa avaliação para a sua aquisição.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great product concept, not easiest to use.

3,0 il y a 6 ans

Commentaires : Better organized support team.

Avantages :

The features include details on the support ticket, inventory and all the analytics that go with it make this a very powerful program.

Inconvénients :

It is very difficult to navigate around the software. The features are present but they are very difficult to maneuver.

Lance
Service Desk Manager (É.-U.)
Temps d'utilisation du logiciel : Non fourni
Source de l'avis

Great Product!

5,0 il y a 9 ans

Commentaires : I have used Track-It for almost ten years now and have been pleased with how well the product has developed (and improved) over time. I have always found. the support team to be knowledgeable and easy to work with. Additionally, enhancements to the product have been the result of feedback from actual users (and not just the idea of a developer sitting in a dark room). As far as ease of use is concerned, it does not take very long for my new techs to learn how to use the system (and I am able to lock down permissions as needed to ensure the appropriate level of access for each Tier). Overall, I am happy with my experience with the product, as I am able to accurately track the metrics required by my leadership.

Zachary
IT Tech (É.-U.)
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Love Track-it!

5,0 il y a 7 ans

Avantages :

The software is low maintenance but high powered. It it console managed and can hold info for many pieces of equipment. Mass deployment also a plus

Inconvénients :

The software doesn't always pick up the simple things like a mac address or an IP address leading to some leg work or manual inputs.

Sherry
IT Purchasing and Asset Manager (É.-U.)
Temps d'utilisation du logiciel : Non fourni
Source de l'avis

We have been using TrackIt for about 10 years and we like how the products works for us.

5,0 il y a 9 ans

Commentaires : We have several departments using TrackIt for their helpdesk ticketing, the IT department, Maintenance, Building Services, Communications and our Clinical Evaluation Center. Everyone is very please with the helpdesk part of TrackIt. I also use the inventory module, remote access, library and the purchasing modules. For the most part we have been very satisfied with the product and the customer support is excellent. I never have to wait more than a day to get my issues addressed and that means a lot. We are tracking around 1,000 assets and have an average of 600 helpdesk tickets a month for the IT Department.

brian
IT manager (É.-U.)
Temps d'utilisation du logiciel : Non fourni
Source de l'avis

mediocre at best

2,0 il y a 9 ans

Commentaires : Have used this software for a number of years. The company has been bought by BMC (Remedy). Was hoping for better things but that has not come to fruition. The interface somewhat usable. Have issues with audits failing or not working. Database issues from time to time. And don't get me started about version upgrades are a nightmare (at least the past 3 versions). Licensing for the product is also pain. The email generations for help desk are a joke. Also appears their 1st tier support group is no longer US based. The cost of the software is probably the only reason we have stayed with them this long.

Bruce
Owner (É.-U.)
Transport routier/ferroviaire, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis
Source : SoftwareAdvice

looking good

5,0 il y a 6 ans

Avantages :

many options with notifications for sla's. this is also a very inexspensive product as well. no complaints

Inconvénients :

i really do wish that this product had a application for phones. I would be able to accomplish more.

Adam
Customer Service Coordinator
Cabinets médicaux, 1.001–5.000 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : SoftwareAdvice

Great Product!

5,0 il y a 8 ans

Commentaires : Track-It! is a great product with great features! It helps keep our IT department organized and running effectively and efficiently.

Kerri
Technology Assistant (É.-U.)
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : SoftwareAdvice

Very Powerful

3,0 il y a 8 ans

Avantages :

I have been using TrackIt! for more than 13 years. It has so many features. At times there are even a few too many. I only use a portion of all that is available and it is great. They will be going to a web-based service. That should be helpful.

Inconvénients :

Once BMC bought the program they changed and outsourced the Tech Support. Before BMC the Tech Support was 11 out of 10 Stars. Support now is why I only ranked this a 7.

David
IT Support Team Leader (Australie)
Temps d'utilisation du logiciel : Non fourni
Source de l'avis

Track - IT Review

4,0 il y a 9 ans

Commentaires : briefly used, interface easy to navigate and use.