--- description: Case IQ : qu'en pensent les utilisateurs ? Lisez les avis clients sur Case IQ, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Case IQ - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de compliance](/directory/30110/compliance/software) > [Case IQ](/software/73201/Case-IQ) # Case IQ Canonical: https://www.capterra.lu/software/73201/Case-IQ Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/73201/Case-IQ?page=2) > Le logiciel de gestion des cas i-Sight offre à ses utilisateurs des fonctionnalités robustes, une intégration simplifiée et la meilleure expérience sur le marché. > > Conclusion : 11 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Case IQ ? Notre clientèle est composée d'organisations issues d'un grand nombre de secteurs, des services financiers aux assurances et à l'infrastructure, en passant par les soins de santé, la fabrication, la vente au détail et la restauration. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 11 Avis | | Simplicité | 4.5/5 | D'après l'ensemble des avis | | Support client | 4.7/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.6/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.3/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Case IQ - **Fondé**: 1999 ## Contexte commercial - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Allemagne, Australie, Autriche, Belgique, Canada, Finlande, France, Irlande, Islande, Luxembourg, Norvège, Nouvelle-Zélande, Pays-Bas, Royaume-Uni, Suisse, États-Unis ## Fonctionnalités - Accès mobile - Alertes/Notifications - Alerts/Escalation - Archivage et rétention - Automatisation des processus et flux de travail - Base de données intégrée - Contrôles/Permissions d'accès - Définition des priorités - Gestion de la conformité - Gestion de la sécurité - Gestion des admissions - Gestion des audits - Gestion des cas - Gestion des commentaires - Gestion des communications - Gestion des contacts - Gestion des documents - Gestion des données - Gestion des employés - Gestion des enquêtes - Gestion des flux de travail - Gestion des formulaires - Gestion des incidents - Gestion des inspections - Gestion des preuves - Gestion des risques - Gestion des risques liés à l'informatique - Gestion des risques opérationnels - Gestion des stratégies - Gestion des tâches - Gestion des évaluations - Gestion des événements - Logiciels d'actions préventives et correctives - Monitoring - Outils de collaboration - Piste d'audit - Profils de sujets - Rapports d'incidents - Rapports et analyses - Rapports et statistiques - Real-Time Monitoring - Risk Analysis - Suivi de la conformité - Suivi des interactions - Suivi des problèmes - Suivi des statuts - Tableau de bord - Tenue des dossiers OSHA - Workflow configurable - Évaluation des risques ## Intégrations (12 au total) - Gmail - JD Edwards EnterpriseOne - JIRA Service Management - Microsoft Outlook - Okta - Oracle CRM On Demand - Oracle PeopleSoft - Ping Identity - SAP Business One - Salesforce Sales Cloud - ServiceNow - Workday HCM ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels de compliance](https://www.capterra.lu/directory/30110/compliance/software) ## Catégories connexes - [Logiciels de compliance](https://www.capterra.lu/directory/30110/compliance/software) - [Gestion des enquêtes](https://www.capterra.lu/directory/30572/investigation-management/software) - [Logiciels de sécurité matérielle](https://www.capterra.lu/directory/30595/physical-security/software) - [Gestion des plaintes](https://www.capterra.lu/directory/30674/complaint-management/software) - [Gestion de la sécurité](https://www.capterra.lu/directory/31299/safety-management/software) ## Logiciels similaires 1. 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[Falcony](https://www.capterra.lu/software/143646/falcony) — 4.7/5 (33 reviews) ## Avis ### "The best customer management software that i've used" — 5.0/5 > **Dennis** | *24 mai 2018* | Taux de recommandation : 9.0/10 > > **Avantages**: There is live support 24/7 available to the users It is easily integrated with most software platforms such as Android, Windows Cost-effective > > **Inconvénients**: When the systems are down, this software also goes down and this makes the follow -up of the set complaints hard to effect > > Nowadays every customer query or complaint is attended to promptly ----- ### "Valfilm USA i-sight Review" — 5.0/5 > **Steven** | *23 septembre 2020* | Matières plastiques | Taux de recommandation : 10.0/10 > > **Avantages**: We find the amount of information we can add to each case through the initial case opening module as well as the Files, Product and Root Cause/Corrective Action modules to be extremely helpful is resolving cases. This software easily replaced our former method of capturing information used to close complaints. > > **Inconvénients**: We have not found reporting to be helpful yet. > > We are able to more effectively communicate the progress of case resolution to the customer. This software has improved our customer relationships. Our customer appreciate our ability to keep them abreast of how our investigations and resolutions are proceeding. ----- ### "i-Sight Case Management for HR Investigations" — 5.0/5 > **Sara** | *26 mars 2019* | Produits alimentaires | Taux de recommandation : 5.0/10 > > **Avantages**: This software lets you document HR incident reports including the method of notification, the parties involved (if known), investigation details including outcomes, and it lets you attach any applicable documentation related to the investigation or action taken. > > **Inconvénients**: Searching for previous investigation details was not the easiest task to undertake because it depended on what fields and buzz words the investigator used to identify a particular case. This made reviewing actions previously taken in similar situations extremely difficult. It also created challenges in pulling case specific details for internal audit and/or regulatory agencies. > > Overall, I-Sight is great in concept however specific documentation standards may need to developed upon implementation to avoid issues in locating case details at a later date. If that is not possible, I would recommend users also maintain a tracking log with general category details, dates and case number for easier access to closed cases as needed. ----- ### "Great software" — 4.0/5 > **Utilisateur vérifié** | *19 août 2019* | Enseignement supérieur | Taux de recommandation : 9.0/10 > > **Avantages**: i-Sight has been customized to perfectly meet our needs to track files. Once the software was setup based on our needs, it took our staff sometime to figure out what fields to add to make the software work for us. Now that software is working to satisfy our needs, it's great. Very easy to use and understand. > > **Inconvénients**: Screens (in our customized software) do not have a link to go to a previous/next record. So the web browser back button needs to be used. It's a nice to have if this was a standard feature. > > Great experience. Software helps us with our daily maintenance of our records. We can custom run reports and get the data required to get our reporting requirements satisfied. ----- ### "Does What it's Supposed to" — 5.0/5 > **Utilisateur vérifié** | *30 août 2018* | Vente au détail | Taux de recommandation : 9.0/10 > > **Avantages**: i-Sight focuses mainly on incident report management. As a supply chain specialist, I also deal with customer feedback and responses. During times of incident regarding our products, it is a great deal to be able to keep data of this incident and to be able to keep log of this for future uses. It is very helpful and useful in incident management. A software every company needs. > > **Inconvénients**: Features are very specific and minimal. Hoping for future updates for additional useful features. ----- Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/73201/Case-IQ?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/73201/Case-IQ) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Données structurées