--- description: SAP Customer Experience : qu'en pensent les utilisateurs ? Lisez les avis clients sur SAP Customer Experience, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SAP Customer Experience - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels d'expérience client](/directory/2/customer-relationship-management/software) > [SAP Customer Experience](/software/77372/sap-crm) # SAP Customer Experience Canonical: https://www.capterra.lu/software/77372/sap-crm Page : 1/11\ Suivant: [Page suivante](https://www.capterra.lu/software/77372/sap-crm?page=2) > Capitaliser sur la connaissance client, améliorer l'efficacité et les performances de première ligne, optimiser les processus métier critiques. > > Conclusion : 245 utilisateurs lui ont donné la note de **4.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise SAP Customer Experience ? Des équipes de marketing, de vente et de service client dans toute organisation quelle que soit sa taille. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.3/5** | 245 Avis | | Simplicité | 3.8/5 | D'après l'ensemble des avis | | Support client | 4.2/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.0/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.2/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: SAP - **Fondé**: 1999 ## Contexte commercial - **À partir de**: 58,00 $US - **Type de licence**: (Essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Allemagne, Australie, Canada, Chine, Inde, Japon, Royaume-Uni, États-Unis ## Fonctionnalités - Accès mobile - Automatisation du marketing - Campagnes multiples - Collecte de données multicanal - Fonctions pour secteur de l'assurance - Gestion de la base de connaissances - Gestion de la communication - Gestion des campagnes - Gestion des canaux - Gestion des commentaires - Gestion des contacts - Gestion des e-mails - Gestion des leads - Gestion des pipelines - Gestion des tickets de support - Gestion du pipeline de ventes - Génération de leads - Historique des clients - Logiciels d'expérience client - Messagerie instantanée - Planification des campagnes - Qualification de leads - ROI Tracking - Rapports et analyses - Routage automatisé - Segmentation de leads - Suivi des interactions ## Ressources d'aide - Chat ## Category - [Logiciels d'expérience client](https://www.capterra.lu/directory/2/customer-relationship-management/software) ## Catégories connexes - [Logiciels d'expérience client](https://www.capterra.lu/directory/2/customer-relationship-management/software) - [Gestion des leads](https://www.capterra.lu/directory/30017/lead-management/software) - [Service client](https://www.capterra.lu/directory/22/customer-service/software) - [Logiciels d'expérience client](https://www.capterra.lu/directory/30671/customer-experience/software) - [Logiciels MRM (Marketing Resource Management)](https://www.capterra.lu/directory/31020/mrm/software) ## Logiciels similaires 1. [Salesforce Sales Cloud](https://www.capterra.lu/software/61368/salesforce) — 4.4/5 (18770 reviews) 2. [Zendesk Suite](https://www.capterra.lu/software/164283/zendesk) — 4.4/5 (4076 reviews) 3. [LiveChat](https://www.capterra.lu/software/62194/livechat) — 4.6/5 (1719 reviews) 4. [LiveAgent](https://www.capterra.lu/software/102188/liveagent) — 4.7/5 (1757 reviews) 5. [Freshdesk](https://www.capterra.lu/software/124981/freshdesk) — 4.5/5 (3412 reviews) ## Avis ### "SAP CRM has everything an organization needs to deal with Customers" — 5.0/5 > **M. Sohaib** | *21 novembre 2018* | Équipements publics | Taux de recommandation : 10.0/10 > > **Avantages**: There are a lot of back end settings that make SAP CRM one of the best CRM software out there. It can be customized and tuned whether the organization implementing it is a utilities company or an FMC i.e. it caters the needs of all kinds of organization. > > **Inconvénients**: Need highly qualified personnel to implement the CRM. The scope of implementation has to be carefully and properly defined with proper documentation at each stage of implementation. Any undocumented modification can result in a lot of garbage in the system within no time. ----- ### "Great CRM tool" — 5.0/5 > **Sukesha** | *2 février 2023* | Gestion de l'enseignement | Taux de recommandation : 8.0/10 > > **Avantages**: The feature I like best about SAP is its adaptability, it can be customised very easily as per the customers needs and the relevant sector. > > **Inconvénients**: It takes some time to learn to use the software, which might seem tedious to beginners but post that it is easy to use > > I had an enriching and educational experience as I got to learn a new skill using SAP CRM ----- ### "An end to end solution with seamless integration capabilities" — 3.5/5 > **Aneesh** | *19 juin 2015* | Vente au détail | Taux de recommandation : 9.0/10 > > **Avantages**: SAP CRM is a very robust product and SAP has done well over the past decade to cater to the CRM needs of customers across industries. The best part of SAP CRM is that it not only integrates seamlessly with other SAP softwares but also with various non-SAP softwares providing options to enterprises to keep using certain legacy systems at the same time. CRM solutions in general are very customer centric and SAP has done exceptionally well over the past few releases to come up with advanced features like Social Media Integration to capture market vibe in a more structured and organized fashion. While some of the core CRM modules keep getting better with frequent bug fixes, focus has been on adding new features to cater to industry specific needs. Another important aspect of this software is its ever improving UI. Since CRM 7.0 there has been considerable change in the UI which I should say is extremely friendly now. For customer who want to deploy SAP CRM solution faster, SAP provides them with Rapid Deployment Solution which reduces the implementation time and cost drastically. SAP CRM Best Practices are now successfully used across industries as a proven tool to successfully run business. SAP CRM on HANA platform has made data retrieval a very quick and hassle free affair. SAP also has a great community of developers and professionals who help to share ideas and answer questions when it comes to configuring and customizing their solutions. Another important thing is that for customers who do not want to invest in huge IT infrastructure , SAP CRM comes as an on demand (cloud) solution with most of the features from its on premise version. > > **Inconvénients**: SAP CRM releases newer version at a relatively slower rate than most of its competitors. Configurations in SAP CRM backend still remains pretty complex and require highly skilled and experienced professionals to do so. Though SAP CRM can be used as a standalone product but the usability is drastically reduced when SAP ERP is not implemented. Standalone SAP CRM analytics is very basic in its present form and cannot cater to customer need without complex customization.Lastly, lets face it, SAP solutions are still heavily priced compared to other vendors and quite understandably SAP CRM consultants are pretty expensive to hire. ----- ### "SAP Hybris application is boosting your organization" — 5.0/5 > **Ravikumar** | *23 octobre 2018* | Logiciels | Taux de recommandation : 9.0/10 > > **Avantages**: The hybris application have lack of clarity and more features inbuilt and inefficient solution and improve the optimization of your business. > > **Inconvénients**: I have not yet identified the failure of my application or organization level. it boosting my skill as well as improving the lot of additional feature. The one thing needs to delivery new add-ons on quarterly basis > > I am basically administrative consultant to deployed in the server and configuration of the sap application for the integration level ----- ### "SAP as a primary tool for managing Customer Expierience" — 4.0/5 > **Anastasiia** | *11 septembre 2022* | Produits chimiques | Taux de recommandation : 7.0/10 > > **Avantages**: SAP offers a lot of features than can address most of the possible business cases. > > **Inconvénients**: The User Interface and User Experience is on a very low level - the interfaces seem to be very outdated when compared to the modern competitors. > > Good - it is easy to get the job done with SAP, but the user experience is quite poor. ----- Page : 1/11\ Suivant: [Page suivante](https://www.capterra.lu/software/77372/sap-crm?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/77372/sap-crm) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées