--- description: Kayako : qu'en pensent les utilisateurs ? Lisez les avis clients sur Kayako, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Kayako - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels helpdesk](/directory/30008/help-desk/software) > [Kayako](/software/80775/kayako) # Kayako Canonical: https://www.capterra.lu/software/80775/kayako Page : 1/8\ Suivant: [Page suivante](https://www.capterra.lu/software/80775/kayako?page=2) > Kayako est un outil de chat en direct permettant de se connecter rapidement au service client sur tous les appareils et toutes les plateformes. > > Conclusion : 176 utilisateurs lui ont donné la note de **4.0/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Kayako ? Des organisations de tous types et de toutes tailles, de la micro-entreprise à la grande entreprise, font confiance à Kayako pour développer leur service client. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.0/5** | 176 Avis | | Simplicité | 3.9/5 | D'après l'ensemble des avis | | Support client | 3.9/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.8/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.8/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 70% | (7/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Aurea - **Fondé**: 2001 ## Contexte commercial - **Type de licence**: (Version gratuite disponible) (Essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, espagnol, français, italien, néerlandais, portugais - **Pays disponibles**: Allemagne, Australie, Canada, Chine, Inde, Japon, Royaume-Uni, États-Unis ## Fonctionnalités - Accès mobile - Alerts/Escalation - Audit des problèmes - Autoresponders - Base de données de clients - Chat et messagerie - Communication multicanal - Enquêtes et feedback - Formulaire hors ligne - Gestion de la base de connaissances - Gestion de la configuration - Gestion des accords de service - Gestion des centres d'appel - Gestion des commentaires - Gestion des contrats/licences - Gestion des e-mails - Gestion des flux de travail - Gestion des listes d'attente - Gestion des tickets de support - Logiciels d'expérience client - Messagerie client en temps réel - Messagerie instantanée - Outils de collaboration - Portail libre-service - Rapports et analyses - Rapports et statistiques - Routage automatisé - Stratégie de marque personnalisable - Suivi des ressources - Tableau de bord - Third-Party Integrations - Visualisation de données ## Intégrations (65 au total) - 123FormBuilder - ActiveCampaign - Adobe Commerce - Alchemer - Basecamp - BigCommerce - Campaign Monitor by Marigold - Chargebee - Constant Contact - Dropbox Business - Drupal - Eventbrite - FreshBooks - Geckoboard - GetResponse ... et 50 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels helpdesk](https://www.capterra.lu/directory/30008/help-desk/software) ## Catégories connexes - [Logiciels helpdesk](https://www.capterra.lu/directory/30008/help-desk/software) - [Service client](https://www.capterra.lu/directory/22/customer-service/software) - [Suivi des problèmes](https://www.capterra.lu/directory/30675/issue-tracking/software) - [Messagerie instantanée](https://www.capterra.lu/directory/30797/live-chat/software) - [Support client](https://www.capterra.lu/directory/32315/customer-support/software) ## Logiciels similaires 1. [Salesforce Sales Cloud](https://www.capterra.lu/software/61368/salesforce) — 4.4/5 (18771 reviews) 2. [Zendesk Suite](https://www.capterra.lu/software/164283/zendesk) — 4.4/5 (4076 reviews) 3. [LiveChat](https://www.capterra.lu/software/62194/livechat) — 4.6/5 (1719 reviews) 4. [LiveAgent](https://www.capterra.lu/software/102188/liveagent) — 4.7/5 (1758 reviews) 5. [Freshdesk](https://www.capterra.lu/software/124981/freshdesk) — 4.5/5 (3412 reviews) ## Avis ### "Simple Customer Support Management" — 5.0/5 > **Ava** | *8 octobre 2024* | Logiciels | Taux de recommandation : 9.0/10 > > **Avantages**: I was able to resolve a customer issue quickly by tracking their ticket and providing a solution, all in one platform. > > **Inconvénients**: When I tried to find a specific report, the cluttered interface made it hard to locate the feature. > > Kayako is helpful for managing customer support efficiently, but the interface could be more user-friendly. It’s great for solving issues but navigating it can sometimes be a challenge. ----- ### "Review for KAYAKO, the best ticket management software." — 5.0/5 > **KENNETH** | *23 janvier 2025* | Matériaux de construction | Taux de recommandation : 9.0/10 > > **Avantages**: Ability to see assigned tickets and the ones in your queue. They also have a simple and effective internal tickets management system. > > **Inconvénients**: The unusual price increases the and the inability to auto refresh. > > Its the best tickets management software so far because it gets the job done so effectively and efficiently that there is mostly little left for me to do. ----- ### "Kayako - It filled a need, but was replaced" — 3.0/5 > **Barbara** | *27 juin 2022* | Enseignement supérieur | Taux de recommandation : 3.0/10 > > **Avantages**: Kayako handles general ticketing and routing reasonably well. It also provides a good self-service portal for end-users. > > **Inconvénients**: The complexities of building usable reports made the reporting part of the system unusable. Although the system was overall a decent system, we found that the costs and lack of support from the company were the biggest reasons we stopped working with Kayako. > > Kayako served it's purpose for several years and did a good job overall. ----- ### "Expensive for small companies, and sometimes buggy, but a great customer experience" — 4.0/5 > **Utilisateur vérifié** | *10 février 2021* | Services et technologies de l'information | Taux de recommandation : 7.0/10 > > **Avantages**: Really easy and streamlined customer experience. The support for a JWT-based sign in for customers into the help centre means that people have a single account to sign in to everything, rather than creating separate accounts like you'd have to do with Zendesk or similar, and it just makes life a whole lot easier overall. The widget is nicely-designed, neat and unobtrusive. > > **Inconvénients**: For a single agent, the plans are quite expensive, especially if you want functionality like customer SSO. I also find the notifications it provides are very iffy, sometimes not being delivered - and for some infuriating reason, there's no option to deliver emails for replies only when you're not already online\! > > Generally great experience for the end user, but could use some occasional polish. ----- ### "Kayako Review" — 4.0/5 > **Natale** | *22 mai 2025* | Services et technologies de l'information | Taux de recommandation : 5.0/10 > > **Avantages**: The ability to add notes to tickets (both client facing and privately) made it very easy to manage tasks between multiple users so things can be passed along. > > **Inconvénients**: The main interface is clunky, sometimes tickets are slow to load in and notifications were easy to miss. > > It does some things very well and makes communications with clients centralized and viewable for everyone on the team, but some of the other features were quite buggy and inconsistent. ----- Page : 1/8\ Suivant: [Page suivante](https://www.capterra.lu/software/80775/kayako?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/80775/kayako) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées