--- description: LiveVox : qu'en pensent les utilisateurs ? Lisez les avis clients sur LiveVox, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: LiveVox - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Numéroteur prédictif (predictive dialer)](/directory/30597/predictive-dialer/software) > [LiveVox](/software/81432/livevox) # LiveVox Canonical: https://www.capterra.lu/software/81432/livevox Page : 1/3\ Suivant: [Page suivante](https://www.capterra.lu/software/81432/livevox?page=2) > La seule solution de distribution d'appels sortants, entrants et automatisés basée sur SIP, à la demande, pour les centres d'appels. > > Conclusion : 32 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise LiveVox ? LiveVox s'adresse aux entreprises du secteur du crédit et du recouvrement qui disposent d'un centre d'appels comptant au moins 10 utilisateurs. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 32 Avis | | Simplicité | 4.6/5 | D'après l'ensemble des avis | | Support client | 4.1/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.6/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: LiveVox - **Fondé**: 1999 ## Contexte commercial - **À partir de**: 5.000,00 $US - **Public cible**: 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur) - **Langues**: anglais - **Pays disponibles**: États-Unis ## Fonctionnalités - Automatisation du marketing - Base de données de contacts - CTI (couplage téléphonie informatique) - Champs personnalisables - Communication multicanal - Contacts partagés - Distribution automatique des appels - Enregistrement des appels - Gestion de contenu - Gestion de la communication - Gestion des campagnes - Gestion des centres d'appel - Gestion des commentaires - Gestion des contacts - Gestion des e-mails - Gestion des enquêtes et sondages - Gestion des flux de travail - Gestion des leads - Gestion des listes - Gestion des listes d'attente - Gestion des modèles - Historique des clients - IVR - Identification de l'appelant - Importation et exportation de données - Journalisation des appels - Logiciels d'expérience client - Messagerie instantanée - Messagerie vocale - Numéroteur automatique - Numéroteur prédictif (predictive dialer) - Personnalisation - Personnalisation de la voix - Planification des rappels - Prise en charge de plusieurs scripts - Rapports et analyses - Recherche/Filtre - Routage des appels - Saisie téléphonique - Scripts d'appel - Segmentation - Suivi des appels - Suivi des conversions - Suivi des interactions - Synthèse vocale - Système de calendrier et de rappel - Third-Party Integrations - Traitement des lots - Transfert d’appel - e-mail marketing ## Ressources d'aide - Support 24/7 (réponse directe) - Chat ## Category - [Numéroteur prédictif (predictive dialer)](https://www.capterra.lu/directory/30597/predictive-dialer/software) ## Catégories connexes - [Numéroteur prédictif (predictive dialer)](https://www.capterra.lu/directory/30597/predictive-dialer/software) - [Logiciels de centre d'appel](https://www.capterra.lu/directory/30007/call-center/software) - [Engagement des clients](https://www.capterra.lu/directory/30906/customer-engagement/software) - [Gestion des contacts](https://www.capterra.lu/directory/30016/contact-management/software) - [Logiciels de SVI (serveur vocal interactif)](https://www.capterra.lu/directory/30231/ivr/software) ## Logiciels similaires 1. [Ringover](https://www.capterra.lu/software/169627/ringover) — 4.7/5 (858 reviews) 2. [Convoso](https://www.capterra.lu/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews) 3. [DialedIn CCaaS](https://www.capterra.lu/software/29589/callcenternow) — 4.8/5 (314 reviews) 4. [Readymode](https://www.capterra.lu/software/136728/readymode) — 4.6/5 (136 reviews) 5. [LiveAgent](https://www.capterra.lu/software/102188/liveagent) — 4.7/5 (1753 reviews) ## Avis ### "Putting your call center in your own hands" — 5.0/5 > **William** | *23 juin 2020* | Vente au détail | Taux de recommandation : 10.0/10 > > **Avantages**: Ever had a piece of software that you barely knew how to use and relied completely on support and professional service fees to make any changes or updates? That is NOT LiveVox. By providing an easy to use interface and opening up almost all features of the system directly to the user, you truly are in control of your own call center. > > **Inconvénients**: Due to the innovative nature of LiveVox some of the new products start a bit "bare bones" but after a few short iterations and feedback from customers they quickly improve and integrate into the existing suite of products. > > We have been able to consolidate each of our off-shore teams into one large blended team. This has provided tremendous benefits in terms of efficiencies as well as visibility to the overall operations of the Call Center. ----- ### "LiveVox Feedback" — 5.0/5 > **Jeff** | *12 juin 2020* | Services financiers | Taux de recommandation : 10.0/10 > > **Avantages**: LiveVox is an excellent partner and offers great support and feedback on how best to leverage their software. The software is constantly upgraded and new features are added, making it an industry leading solution. > > **Inconvénients**: The software should allow for more ad-hoc, dynamic changes to call selection criteria. Also, allowing customer more access and control over changes within the system. > > LiveVox has been an excellent partner allowing us to advance our business and reach record revenue. ----- ### "Livevox Review" — 4.0/5 > **Robin** | *10 août 2020* | Services financiers | Taux de recommandation : 6.0/10 > > **Avantages**: Multiple dialing options including Blaster, RPC, QC \& HCI, Preview services. > > **Inconvénients**: Customer Support Team is a very convoluted process. We struggle with the multiple emails and slow process to get questions answered. They push a lot to self service and do not even offer an answer most times to the question at hand. If it wasn't for our Mid-level Market manager, I do not think we would stay as long as we have with Livevox. Great work, \[SENSITIVE CONTENT HIDDEN\]. There does not seems to be too many subject matter experts that are willing to spend time to assist. I would say \[SENSITIVE CONTENT HIDDEN\] is an example of the opposite of that and is wonderful also to work with. > > We came from PBX technology and utilized outbound dialing only. We are now using inbound and outbound dialing. We use secure payment capture and are screen capture (new) - wish that functionality was live (would be great for training to see what our reps are doing during a call), we are building out IVR, and are considering your text solution, as well as surveys, as well. ----- ### "Best call monitoring platform out there" — 5.0/5 > **Modesto** | *24 mai 2024* | Loisirs, voyage et tourisme | Taux de recommandation : 10.0/10 > > **Avantages**: There are a lot of things to like about the software, one of my favorite features is being able to distinguish between the member and the agent's audio, this is very useful when listening to calls. The option to hear the member's channel during hold is a great feature which helps uncover any negative sentiments the member might have which might not be brought up when speaking with the agent. I like how the call is loaded completely so you don't have to worry about the call buffering if you lose internet connection. > > **Inconvénients**: The only thing I don't like about LiveVox is that it lacks the ability to record video, other than that it is a great product. > > Overall my experience has been great, i was using Encore before and this is a huge upgrade. Everything about LiveVox is 100 times better, from pulling up data to quickly editing scorecards and filtering calls, LiveVox is a great product. ----- ### "Reliable & Compliant Dialing Service" — 4.0/5 > **chris** | *22 mai 2020* | Services financiers | Taux de recommandation : 8.0/10 > > **Avantages**: Clicker Agent feature keeps us compliant and lawsuit free. LV has a group of forward thinkers and appear to come up with quick and easy solutions for text and e-mail. They are very dependable, do not go down as previous dialing solutions have. > > **Inconvénients**: Customer service is over seas and very difficult to deal with. LV also has something called Leg minutes which should be included in the minimum requirement of minutes however they are separated for some reason. > > Staying compliant in these Litigious times has put us at ease and really reduced stress for all of my crew. I believe they have the ability to be the \#1 dialing solution for the collection industry. ----- Page : 1/3\ Suivant: [Page suivante](https://www.capterra.lu/software/81432/livevox?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/81432/livevox) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Données structurées