---
description: KronoDesk : qu'en pensent les utilisateurs ? Lisez les avis clients sur KronoDesk, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg.
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title: KronoDesk - Avis, notes, prix et abonnements - Capterra Luxembourg 2026
---

Breadcrumb: [Accueil](/) > [Service client](/directory/22/customer-service/software) > [KronoDesk](/software/1003055/kronodesk)

# KronoDesk

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> Système de support client intégré qui comprend un système de tickets d'assistance et des forums de support client dans une interface utilisateur unique.
> 
> Conclusion : 6 utilisateurs lui ont donné la note de **4.0/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

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## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.0/5** | 6 Avis |
| Simplicité | 4.4/5 | D'après l'ensemble des avis |
| Support client | 4.5/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.3/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 3.5/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) |

## À propos de l'éditeur

- **Société**: Inflectra
- **Pays**: Silver Spring, É.-U.
- **Fondé**: 2006

## Contexte commercial

- **À partir de**: 19,99 $US
- **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Déploiement et plateformes**: Cloud, SaaS, web, Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile)
- **Langues**: anglais
- **Pays disponibles**: Afrique du Sud, Allemagne, Argentine, Australie, Belgique, Canada, Chine, Colombie, Corée du Sud, Danemark, Espagne, Finlande, France, Hongrie, Inde, Japon, Koweït, Luxembourg, Malaisie, Mexique et 8 de plus

##  Fonctionnalités

- Communication multicanal
- Contrôles/Permissions d'accès
- Définition des priorités
- Gestion de contenu
- Gestion de la base de connaissances
- Gestion des accords de service
- Gestion des flux de travail
- Portail libre-service
- Rapports et statistiques
- Recherche en texte intégral
- Tableau de bord
- Tableau de bord d'activités

## Intégrations (4 au total)

- Microsoft 365
- SpiraPlan
- SpiraTeam
- SpiraTest

## Ressources d'aide

- Service client/e-mail
- FAQ/forums
- Base de connaissances
- Support téléphonique

## Category

- [Service client](https://www.capterra.lu/directory/22/customer-service/software)

## Catégories connexes

- [Service client](https://www.capterra.lu/directory/22/customer-service/software)
- [Logiciels de centre d'appel](https://www.capterra.lu/directory/30007/call-center/software)
- [Logiciels helpdesk](https://www.capterra.lu/directory/30008/help-desk/software)
- [Gestion des connaissances](https://www.capterra.lu/directory/30094/knowledge-management/software)

##  Logiciels similaires

1. [Freshdesk](https://www.capterra.lu/software/124981/freshdesk) — 4.5/5 (3409 reviews)
2. [LiveAgent](https://www.capterra.lu/software/102188/liveagent) — 4.7/5 (1753 reviews)
3. [Freshservice](https://www.capterra.lu/software/132997/freshservice) — 4.5/5 (685 reviews)
4. [JIRA Service Management](https://www.capterra.lu/software/138769/jira-service-management) — 4.5/5 (763 reviews)
5. [SysAid](https://www.capterra.lu/software/107225/sysaid) — 4.5/5 (511 reviews)

## Avis

### "The most Diversified Help Desk Software Ever" — 5.0/5

> **Utilisateur vérifié** | *23 décembre 2022* | Produits alimentaires | Taux de recommandation : 9.0/10
> 
> **Avantages**: The diversity it has to offer. we can multitask in different direction because of this unique software astonishingly friendly GUI and surprisingly easy to use.
> 
> **Inconvénients**: it should have crossed me 5 years ago :)

-----

### "User friendly" — 4.0/5

> **RAMSES** | *5 avril 2020* | Équipements publics | Taux de recommandation : 9.0/10
> 
> **Avantages**: It's an excellent software and targeted all of our company needs for tracking of tickets.
> 
> **Inconvénients**: Not having the ability to customize certain areas of the software to meet the company needs. And not having the ability to link to exchange server.
> 
> Excellent product; happy to be a 5 year user. Looking forward for new features.

-----

### "My review of Kronos" — 3.0/5

> **Zach** | *1 décembre 2016* | Santé, bien-être et fitness | Taux de recommandation : 5.0/10
> 
> **Avantages**: Ease of creating tickets
> 
> **Inconvénients**: The search feature, lack of usable bonus features.
> 
> It is a pretty basic ticketing system, not too difficult to learn, pretty easy to maintain.  

A few times I did have issues searching for tickets, but other than that, no real complaints.

-----

### "kronodesk" — 5.0/5

> **charlenea** | *20 janvier 2023* | Banque | Taux de recommandation : 9.0/10
> 
> **Avantages**: kronodesk give support for customers to raise issues with agents
> 
> **Inconvénients**: sometimes it will run slow but i think thats because so many agents are using it at work.

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### "Solid Helpdesk Software" — 4.0/5

> **Eric Bailey** | *27 novembre 2013*
> 
> **Avantages**: Good software, it is still a "young" software and I didn't get a chance to try the compatibility or how it interacts with the other Inflectra software.
> 
> **Inconvénients**: I had to set up a SQL database before I could run this software and I had to contact support several times to help me past certain steps in the setup phase since I wasn't familiar with SQL server.
> 
> It provides all the functionality that is needed to run a helpdesk off of and for the tracking, assigning, and communication of problems for customers. It also provides forums and a knowledge base so customers may browse similar or the same problem and find a solution before the helpdesk is required.

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## Liens

- [Afficher sur Capterra](https://www.capterra.lu/software/1003055/kronodesk)

## Cette page est disponible dans les langues suivantes.

| Langue | URL |
| de | <https://www.capterra.com.de/software/1003055/kronodesk> |
| de-AT | <https://www.capterra.at/software/1003055/kronodesk> |
| de-CH | <https://www.capterra.ch/software/1003055/kronodesk> |
| en | <https://www.capterra.com/p/222536/KronoDesk/> |
| en-AE | <https://www.capterra.ae/software/1003055/kronodesk> |
| en-AU | <https://www.capterra.com.au/software/1003055/kronodesk> |
| en-CA | <https://www.capterra.ca/software/1003055/kronodesk> |
| en-GB | <https://www.capterra.co.uk/software/1003055/kronodesk> |
| en-IE | <https://www.capterra.ie/software/1003055/kronodesk> |
| en-IL | <https://www.capterra.co.il/software/1003055/kronodesk> |
| en-IN | <https://www.capterra.in/software/1003055/kronodesk> |
| en-NZ | <https://www.capterra.co.nz/software/1003055/kronodesk> |
| en-SG | <https://www.capterra.com.sg/software/1003055/kronodesk> |
| en-ZA | <https://www.capterra.co.za/software/1003055/kronodesk> |
| es | <https://www.capterra.es/software/1003055/kronodesk> |
| es-AR | <https://www.capterra.com.ar/software/1003055/kronodesk> |
| es-CL | <https://www.capterra.cl/software/1003055/kronodesk> |
| es-CO | <https://www.capterra.co/software/1003055/kronodesk> |
| es-CR | <https://www.capterra.co.cr/software/1003055/kronodesk> |
| es-DO | <https://www.capterra.do/software/1003055/kronodesk> |
| es-EC | <https://www.capterra.ec/software/1003055/kronodesk> |
| es-MX | <https://www.capterra.mx/software/1003055/kronodesk> |
| es-PA | <https://www.capterra.com.pa/software/1003055/kronodesk> |
| es-PE | <https://www.capterra.pe/software/1003055/kronodesk> |
| fr | <https://www.capterra.fr/software/1003055/kronodesk> |
| fr-BE | <https://fr.capterra.be/software/1003055/kronodesk> |
| fr-CA | <https://fr.capterra.ca/software/1003055/kronodesk> |
| fr-LU | <https://www.capterra.lu/software/1003055/kronodesk> |
| ja | <https://www.capterra.jp/software/1003055/kronodesk> |
| nl | <https://www.capterra.nl/software/1003055/kronodesk> |
| nl-BE | <https://www.capterra.be/software/1003055/kronodesk> |

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