--- description: Autotask PSA : qu'en pensent les utilisateurs ? Lisez les avis clients sur Autotask PSA, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Autotask PSA - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels pour centres de services](/directory/31027/service-desk/software) > [Autotask PSA](/software/1004024/autotask-psa) # Autotask PSA Canonical: https://www.capterra.lu/software/1004024/autotask-psa Page : 1/7\ Suivant: [Page suivante](https://www.capterra.lu/software/1004024/autotask-psa?page=2) > Cette solution personnalisable comprend la gestion de projet, un CRM et un centre de services avec gestion intégrée du temps et de la facturation à partir de la même base de données. > > Conclusion : 155 utilisateurs lui ont donné la note de **4.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.3/5** | 155 Avis | | Simplicité | 3.9/5 | D'après l'ensemble des avis | | Support client | 4.1/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.0/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.2/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Kaseya - **Pays**: Miami, É.-U. - **Fondé**: 2004 ## Contexte commercial - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, espagnol, italien, néerlandais - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 210 de plus ## Fonctionnalités - Alertes/Notifications - Alerts/Escalation - Analytique - Comptabilité - Contrôles/Permissions d'accès - Enquêtes et feedback - Facturation - Gestion de la base de connaissances - Gestion de la configuration - Gestion de projets - Gestion des accords de service - Gestion des billets - Gestion des changements - Gestion des connaissances - Gestion des contrats/licences - Gestion des documents - Gestion des flux de travail - Gestion des fournisseurs - Gestion des incidents - Gestion des problèmes - Gestion des problèmes - Gestion des ressources - Gestion des ressources informatiques - Gestion des stocks - Gestion des tickets de support - Gestion des tâches - Logiciels d'expérience client - Mesure des performances - Outils de collaboration - Planification - Planification de la maintenance - Portail libre-service - Rapports et statistiques - Rapports informatiques - Real-Time Notifications - Sauvegarde et récupération - Suivi des ressources - Suivi des ressources informatiques - Suivi du temps et des dépenses - Support client - Surveillance et gestion à distance - Tableau de bord - Tableau de bord d'activités - Third-Party Integrations ## Intégrations (36 au total) - Acronis Cyber Backup - Auvik - Bitium - BrightGauge - Cisco Umbrella - Cloud Elements - ConnectBooster - ConnectWise Automate - ConnectWise CPQ - ConnectWise Cybersecurity Management - Customer Thermometer - Datto RMM - Datto Workplace - Flow - IT Glue ... et 21 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels pour centres de services](https://www.capterra.lu/directory/31027/service-desk/software) ## Catégories connexes - [Logiciels pour centres de services](https://www.capterra.lu/directory/31027/service-desk/software) - [Logiciels d'infogérance](https://www.capterra.lu/directory/30921/msp/software) - [Outils ITSM](https://www.capterra.lu/directory/30676/itsm/software) - [Gestion informatique](https://www.capterra.lu/directory/10001/it-management/software) - [Logiciels de gestion d'affaires](https://www.capterra.lu/directory/30532/business-management/software) ## Logiciels similaires 1. [N-central](https://www.capterra.lu/software/13803/n-central) — 4.1/5 (195 reviews) 2. [N-sight RMM](https://www.capterra.lu/software/163344/n-sight) — 4.3/5 (194 reviews) 3. [Syncro](https://www.capterra.lu/software/207618/syncro) — 4.6/5 (148 reviews) 4. [IT Glue](https://www.capterra.lu/software/170401/itglue) — 4.6/5 (331 reviews) 5. [Atera](https://www.capterra.lu/software/144309/atera) — 4.5/5 (446 reviews) ## Avis ### "Still a good product post acquisition" — 4.0/5 > **Ravi** | *8 septembre 2023* | Informatique et sécurité réseau | Taux de recommandation : 9.0/10 > > **Avantages**: We're able to leverage heavily ticket automation in autotask resulting in a very high revenue per technical employee. Feature rich, integration rich. > > **Inconvénients**: Reporting is so crappy it's barely usable, much of what we use is either basic dashboard level reporting (which is good) or built outside of autotask. > > Autotask is great, billing processes and automation are top notch, it is a very mature platform. ----- ### "Autotask PSA – The Gold Standard for MSPs" — 5.0/5 > **Jacques** | *9 septembre 2025* | Services et technologies de l'information | Taux de recommandation : 9.0/10 > > **Avantages**: Autotask PSA allows me to manage support tickets, company contracts, and client communication all within a single platform. The seamless integration with RMM agents adds incredible value, and the ability to sync invoices and expense claims directly into QuickBooks Online streamlines financial processes. I also appreciate how customisable the platform is, especially when configuring ticket and company views to match our workflow > > **Inconvénients**: Email formatting remains a persistent issue — text, images, and hyperlinks often display incorrectly when tickets are created via email, which impacts clarity. In addition, the lack of native integration with Xero Online accounting is a missed opportunity, especially for businesses relying on that platform. > > Having used Autotask for over 8 years, I can confidently say it remains the leading PSA in the market. Its contract management functionality is unmatched and absolutely essential for MSPs handling multiple Microsoft 365 licences. It continues to be a cornerstone tool for driving efficiency and control in our business. ----- ### "AutoTask PSA | 4 Year Veteran" — 3.0/5 > **Harrison** | *24 novembre 2025* | Services et technologies de l'information | Taux de recommandation : 4.0/10 > > **Avantages**: I liked how it was brightgauge and a PSA all wrapped into one. It helped us track metrics inside the system we were using without the need for any extra cost. > > **Inconvénients**: I did not like how there was not customer inventory or configurations. It feels way behind the times without the ability to track customers inventory or products. > > I used it for about 4 years with success. I think its pretty built out but there are some major features missing. ----- ### "Autotask PSA" — 4.0/5 > **Schyler** | *9 septembre 2025* | Services et technologies de l'information | Taux de recommandation : 7.0/10 > > **Avantages**: It's all-around business management system - it includes CRM, quoting, purchasing, ticketing, asset management, and reporting capabilities. > > **Inconvénients**: It needs a lot of improvements to ensure consistent U/I elements across all modules. Purchasing and asset management capabilities are outdated and haven't had much attention over the years. Cooper is VERY weak, hoping to see a lot of attention in here in the coming weeks and months. Right now, we have to use ChatGPT because Cooper doesn't cut the mustard. > > We have been using it since 2017. We rely on its CRM, quoting, purchasing, ticketing, asset management, and reporting capabilities. ----- ### "A great PSA product with a steep learning curve and difficult setup." — 4.0/5 > **Randy** | *19 mai 2025* | Banque | Taux de recommandation : 8.0/10 > > **Avantages**: The product is feature rich, provides granular information and integrates with our Datto RMM product, making ticket creation and resolution much easier. > > **Inconvénients**: Without detailed knowledge into PSA products, I highly doubt you can set it up in a timely manner without the help of Kaseya support. Product setup is challenging even with premium support. > > The product works extremely well, and has reduced the time it takes to create and close tickets substantially. Additionally, it highlights issues and allows us to address them more quickly while also helping us track our work. ----- Page : 1/7\ Suivant: [Page suivante](https://www.capterra.lu/software/1004024/autotask-psa?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/1004024/autotask-psa) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées