--- description: SendGrid : qu'en pensent les utilisateurs ? Lisez les avis clients sur SendGrid, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SendGrid - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [e-mail marketing](/directory/30013/email-marketing/software) > [SendGrid](/software/1004681/sendgrid) # SendGrid Canonical: https://www.capterra.lu/software/1004681/sendgrid Page : 1/31\ Suivant: [Page suivante](https://www.capterra.lu/software/1004681/sendgrid?page=2) > L'infrastructure de messagerie cloud de SendGrid soulage les entreprises du coût et de la complexité de maintenir des systèmes de messagerie personnalisés. > > Conclusion : 753 utilisateurs lui ont donné la note de **4.2/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise SendGrid ? SendGrid s'adresse à tous, des développeurs indépendants aux grandes entreprises. Toute personne qui doit envoyer des e-mails de manière fiable à partir de son application peut utiliser SendGrid. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.2/5** | 753 Avis | | Simplicité | 4.1/5 | D'après l'ensemble des avis | | Support client | 3.7/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.0/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.1/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 70% | (7/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Twilio - **Pays**: San Francisco, É.-U. - **Entreprise fondée en**: 2008 ## Contexte commercial - **À partir de**: 15,00 $US - **Type de licence**: (Version gratuite disponible) (Essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, iPhone (mobile) - **Langues**: anglais - **Pays disponibles**: Allemagne, Argentine, Australie, Autriche, Brésil, Canada, Chili, Chine, Colombie, France, Inde, Irlande, Israël, Japon, Mexique, Nouvelle-Zélande, R.A.S. chinoise de Hong Kong, Royaume-Uni, Singapour, Suisse et 2 de plus ## Fonctionnalités - A/B Testing - API - Actions découlant d'un événement - Alertes/Notifications - Analyse des campagnes - Autoresponders - Bloqueur de spam - CAN-SPAM Compliance - Champs personnalisables - Création et conception de formulaires - Détection des e-mails temporaires - Détection des serveurs attrape-tout (catch-all) - Fonction de glisser-déposer - Gestion d'équipe - Gestion de la communication - Gestion des abonnés - Gestion des campagnes - Gestion des contacts - Gestion des e-mails - Gestion des listes - Gestion des modèles - Gestion des signatures - Historique des clients - Mobile Optimization - Modèles d'e-mails - Pages de renvoi et formulaires web - Personnalisation de messages - Planification des campagnes - Rapports et analyses - Real-Time Notifications - Segmentation de la clientèle - Simple Mail Transfer Protocol (SMTP) - Suivi de l'engagement - Suivi des clics - Suivi des e-mails - Vérification de domaine - Vérification de la syntaxe - Workflow Automation - Éditeur WYSIWYG ## Intégrations (6 au total) - Google Analytics 360 - Google Cloud - Heroku - IBM Cloud - Microsoft Azure - WordPress ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [e-mail marketing](https://www.capterra.lu/directory/30013/email-marketing/software) ## Catégories connexes - [e-mail marketing](https://www.capterra.lu/directory/30013/email-marketing/software) - [Gestion des e-mails](https://www.capterra.lu/directory/30553/email-management/software) - [Logiciels de vérification des emails](https://www.capterra.lu/directory/31341/email-verification-tools/software) - [Suivi des e-mails](https://www.capterra.lu/directory/31325/email-tracking/software) - [Logiciels d'e-mail commercial](https://www.capterra.lu/directory/31564/transactional-email/software) ## Logiciels similaires 1. [Gmail](https://www.capterra.lu/software/202338/gmail) — 4.8/5 (13477 reviews) 2. [Brevo](https://www.capterra.lu/software/132996/brevo) — 4.6/5 (3489 reviews) 3. [Mailchimp](https://www.capterra.lu/software/110228/mailchimp) — 4.5/5 (17643 reviews) 4. [MailerLite](https://www.capterra.lu/software/136603/mailerlite) — 4.7/5 (2318 reviews) 5. [Constant Contact](https://www.capterra.lu/software/31898/constant-contact) — 4.3/5 (2934 reviews) ## Avis ### "Trusted SMTP service" — 5.0/5 > **Milton** | *12 août 2025* | Services et technologies de l'information | Taux de recommandation : 9.0/10 > > **Avantages**: It has always been a fundamental tool for the development of email campaigns. It has been a reference against other companies. > > **Inconvénients**: Possibly the price is a determining factor. Today there are many competitive tools that can cope. In general, there are no complaints. > > My experience with Sendgrid has always been good, there are no problems with their shipping system, their builder is great and their API integrates with many other tools. ----- ### "A Powerful Email Sending Platform." — 5.0/5 > **Utilisateur vérifié** | *4 janvier 2025* | Services et technologies de l'information | Taux de recommandation : 9.0/10 > > **Avantages**: 1- SendGrid provides customizable email templates. 2- SendGrid offers robust API support, which makes it easy for developers to integrate email sending into applications. 3- SendGrid has 24/7 customer support, including chat, email, and phone support for premium users. > > **Inconvénients**: 1- Sometimes customer support response times can be slower. > > My experience with sendgrid is very much satisfied. It provides a lot email customization. ----- ### "A Tale of Incompetence: SENDGRID's New Heights of Customer Disservice" — 1.0/5 > **John** | *8 avril 2025* | Marketing et publicité | Taux de recommandation : 0.0/10 > > **Avantages**: Nothing now, 7 days later I an still waiting for a call back, You cannot run a business with support like that. > > **Inconvénients**: They have got to big to care about customers > > A Tale of Incompetence: SENDGRID's New Heights of Customer Disservice Let me paint you a picture of the absurdity that is SENDGRID’s latest “feature.” Imagine a world where you can \*control the IP addresses\* that log into your account. Sounds sophisticated, right? Except, here’s the kicker: if you dare to use a different device or a new ISP, you’re immediately blocked from accessing your own account. Brilliant, isn’t it? Now, let me share my personal experience with this stroke of genius. SENDGRID, in all its wisdom, decided to activate this new feature, effectively locking me, my admin, and my tech team out of our accounts. And what was the solution offered by this beacon of customer support? "Take a ticket and wait." Yes, wait. For seven excruciating days. When they \*finally\* deigned to call me—at the oh-so-convenient hour of 12 midnight, no less—what followed was an exercise in sheer absurdity. The “expert” on the other end had the audacity to insist that I must log into the account to disable the IP block feature. Yes, you read that right: log in to an account from which I was explicitly locked out. Now, I don’t throw around the word “idiot” lightly, but in this case, it feels inadequate. After multiple emails to their elusive “customer service,” I explicitly explained that the IP block feature prevented access. And yet, the response I received? A resounding non sequitur that makes one question whether anyone at SENDGRID actually reads emails—or possesses basic comprehension skills. As a direct result of this farcical chain of incompetence, I have now lost two major advertising accounts worth $12,000 AUD annually. And what was the response from SENDGRID? A tone-deaf “Sorry, I understand your frustration, but we were busy.” Busy. Of course. Too busy to care about their customers or even pretend to provide support. Here’s the bottom line: if you value your time, money, or sanity, I urge you to \*avoid SENDGRID at all costs\*. They’ve clearly become too big to bother with pesky things like customer service, and their disdain for their users is palpable. ----- ### "Making our store transactional email reliable." — 5.0/5 > **Amir** | *8 mars 2026* | Vente au détail | Taux de recommandation : 9.0/10 > > **Avantages**: Their flexibility in terms of dynamism in email templates is superb and we can depend on them to provide our retail customers with order receipts and shipping updates using a very reliable service. > > **Inconvénients**: The pricing levels are not worth the money because our e-commerce traffic is at its peak, and customer service is painfully slow when we have urgent account problems or some data management failures. > > When an E-Commerce Manager, it is important that order confirmations be actually received by our buyers. I have this to drive our store emails of transactions. It is a horse to work with in regard to deliverability yet it is extremely tough to get technical assistance. ----- ### "My Journey with sendgrid" — 5.0/5 > **Utilisateur vérifié** | *17 janvier 2025* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: Sendgrid is so seamless that if we have send one mail or a million its always reliable and send all mails seamlessly. > > **Inconvénients**: Free Plan have strict limit for number of mail you can send, that make difficult for upgrade without testing it proper. > > Overall Experience is very good, like i can trust on sendgrid with my eyes closed. ----- Page : 1/31\ Suivant: [Page suivante](https://www.capterra.lu/software/1004681/sendgrid?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/1004681/sendgrid) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées