--- description: Lightspeed : qu'en pensent les utilisateurs ? Lisez les avis clients sur Lightspeed, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Lightspeed - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels pour le secteur maritime](/directory/30580/marine/software) > [Lightspeed](/software/1016033/lightspeed) # Lightspeed Canonical: https://www.capterra.lu/software/1016033/lightspeed Page : 1/8\ Suivant: [Page suivante](https://www.capterra.lu/software/1016033/lightspeed?page=2) > Lightspeed donne à votre concession maritime tous les moyens nécessaires pour prendre les bonnes décisions commerciales au moment le plus important. > > Conclusion : 159 utilisateurs lui ont donné la note de **3.9/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Lightspeed ? Concessionnaires et commerces de détail dans le secteur maritime/les bateaux Concessionnaires et commerces de détail de sports motorisés Concessionnaires et commerces de détail de motos Concessionnaires et commerces de détail de véhicules de loisir Gestion de la location et du stockage Traitement de la paie CRM ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **3.9/5** | 159 Avis | | Simplicité | 3.6/5 | D'après l'ensemble des avis | | Support client | 3.4/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.4/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.7/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 70% | (7/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Lightspeed DMS ## Contexte commercial - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1.000 - **Déploiement et plateformes**: Cloud, SaaS, web, Windows (ordinateur), Windows (sur site) - **Langues**: anglais - **Pays disponibles**: Canada, États-Unis ## Fonctionnalités - Accès mobile - Facturation - Gestion des contrats/licences - Gestion des ordres de travail - Gestion des pièces - Gestion du stockage - Planification - Point de vente (PDV) - Rapports et statistiques - Third-Party Integrations ## Ressources d'aide - Service client/e-mail - Base de connaissances - Support téléphonique - Chat ## Category - [Logiciels pour le secteur maritime](https://www.capterra.lu/directory/30580/marine/software) ## Logiciels similaires 1. [Storable Marine](https://www.capterra.lu/software/141098/molo) — 4.3/5 (57 reviews) 2. [BiT Dealership Software](https://www.capterra.lu/software/92495/bit-dealership-software) — 4.5/5 (44 reviews) 3. [DockMaster](https://www.capterra.lu/software/92549/dockmaster) — 3.9/5 (18 reviews) 4. [Digital Wrench](https://www.capterra.lu/software/123477/digital-wrench) — 4.7/5 (77 reviews) 5. [Yacht Logic Pro](https://www.capterra.lu/software/1077734/Yacht-Logic-Pro) — 5.0/5 (1 reviews) ## Avis ### "Great Product" — 4.0/5 > **Dan** | *2 février 2022* | Secteur maritime | Taux de recommandation : 9.0/10 > > **Avantages**: A great, easy to use system. Lightspeed in constantly upgrading and improving this product. > > **Inconvénients**: I feel that the scheduler could use some work. A little "clunky" but overall better than having to use a seperate platform. ----- ### "Long Time User" — 4.0/5 > **Kathy Larsen** | *15 octobre 2021* | Services et installations de loisirs | Taux de recommandation : 6.0/10 > > **Avantages**: I like the on demand training tutorials. I like that it is a menu driven system. I like that we can customize our Desktop with the most relevant individualized information. I like the custom tabs for each individual user. > > **Inconvénients**: 1. I don't like that we can not print out a customer ledger \! This is so very important\! 2. Customers - can only have one customer name and one customer email address. Many people have multiple email address, plus a spouse or partner who have more than one email address. I would like to have fields for a 2nd owner name, address, email, phone \#. Also the only field that cross references is the "other" field. It is difficult to look up a customer by a partner's name or business name. Many spouses have different last names. We have many customer accounts with multiple partners. We have a ton of customer's who both want to receive emails and copies of invoices, statements, etc. But the system only allows for one email address. 3. Customer Units- It would be nice and extremely helpful if there was a field for the previous Unit Name and a way to cross reference in the customer unit section. 4. The Storage Reservations and Customer Accounts don't link together. When we update a customer account, it does not update the Reservation information. 5. It is confusing to our customers and employees when there are two separate invoices for their A/R account and the Reservation. The invoices don't even look alike\! Then we have to manually calculate a total due by adding these together. 6. All Custom Reports, we can't delete obsolete or old reports. Our list is too long and it time consuming just to try to locate a report I want. Also date last used would be helpful. > > I've been using Lightspeed for 10 years, therefore I am somewhat used to the system. I still find it challenging to determine the customer account balance due. Again, a customer ledger would be extremely beneficial. In addition, it would be helpful if we could apply loyalty reward points after an invoice has been closed. ----- ### "I wish they had a good product." — 1.0/5 > **Brandon** | *7 juillet 2026* | Automobile | Taux de recommandation : 0.0/10 > > **Avantages**: There is not anything I can come up with to say good about the product or the service they provide. We paid for training. They did not get our data imported so they postponed our training and then when we had the data, they said our time for training had expired. The data they imported was all jumbled, parts names in the customer field, phone numbers in the parts quantity fields. It was a real mess. They said that was as good as it would ever be. Our remedy was to manually load the data. We would have canceled but by the time we were able to see what we had to work with and we asked to cancel they said that we had a 60 month contract and it would be 70% of the total due to cancel. Not only this but they send people to us to teach them how to use the software. We do not but it doesn't stop them from calling and asking. > > **Inconvénients**: They loose our data. We have had to develop a work around for every phase of the data input to ensure we never loose anything. To get around in a Repair Order, the software requires the clicking of a link, that leads to another, then yet 1 or even 2 more just to see a note that was left for you. This is excessive and bloated. > > We have nearly gone under as a business trying to use LightSpeed. Our expenses have doubled and our productivity is a constant battle to get the information out of lightspeed. Between that amount of time it takes to navigate around and find an answer and the data disappearing, sometimes before our very eyes, we have had to over staffed just to ensure we do not drop customers. ----- ### "Powersports Dealership on Lightspeed Evo" — 4.0/5 > **Mark** | *4 février 2022* | Organisme politique | Taux de recommandation : 7.0/10 > > **Avantages**: - Updates happen on a frequent basis. - Plenty of report options but most involve exporting to excel. Not enough "pre-canned" reports. Users must be tech savy, nearly with accounting background to run reports. - Cloud solution is nice vs. internal hardware. > > **Inconvénients**: - Screen resolution makes things very small or blurry if made larger. - Feature suggestions do not get attention unless multiple dealerships ask for implementation. - Creditcard integration with Worldpay in Canada. The hardware for machines is terribly outdated. No tap to pay options. - Receipt printers are local not network printers. Sharing local printers in windows is not easy and now against security protocol for Windows. Bandage solution is to buy local printers for every machine. - When logging out of one computer and into another computer the session kills all activities you were in. It would be nice if when logging out the invoices, deals, etc were left in limbo and re-opened when logging into the new computer. > > Lightspeed is a big improvement from our historic system. With quick internet speeds, the system works well but on slower speeds it can grind to a hault. The major thing missing from Lightspeed is easy to read, pre-canned reports aka dashboards for users to understand. This is across the board for all departments. The data is in the system but hard to understand for most. ----- ### "Software that fits the outdoor powersports business model" — 4.0/5 > **Timothy** | *30 janvier 2022* | Automobile | Taux de recommandation : 5.0/10 > > **Avantages**: The software is relevant to our industry and has features and benefits that help us manage the entire business of selling and supporting outdoor power sports. The suite does fit into sales service and parts departments daily interactions with staff customers and vendors very well. > > **Inconvénients**: Support is virtually non existent. We have tried several different areas of seeking support and have been met with virtual crickets at every attempt. We are left to resolve most issues ourselves. > > We count on a DMS to provide us a multitude of operational and accounting components along with a rock solid set of books for decision making and business banking needs. Lightspeed software does help us meet these needs ----- Page : 1/8\ Suivant: [Page suivante](https://www.capterra.lu/software/1016033/lightspeed?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/1016033/lightspeed) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Données structurées