---
description: Gupshup : qu'en pensent les utilisateurs ? Lisez les avis clients sur Gupshup, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg.
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title: Gupshup - Avis, notes, prix et abonnements - Capterra Luxembourg 2026
---

Breadcrumb: [Accueil](/) > [Logiciels de communication cloud](/directory/31362/cloud-communication-platform/software) > [Gupshup](/software/1016241/gupshup)

# Gupshup

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> Gupshup est l'une des principales plateformes de messagerie conversationnelle, exploitant plus de six milliards de messages par mois sur plus de 30 canaux de messagerie.
> 
> Conclusion : 35 utilisateurs lui ont donné la note de **4.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

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## Présentation

### Qui utilise Gupshup ?

Les entreprises de tous les secteurs et de toutes tailles qui ont besoin de solutions conversationnelles pour améliorer leur expérience client en permettant une communication omnicanale

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.3/5** | 35 Avis |
| Simplicité | 4.4/5 | D'après l'ensemble des avis |
| Support client | 4.1/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.2/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.3/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) |

## À propos de l'éditeur

- **Société**: Gupshup

## Contexte commercial

- **Type de licence**:  (Essai gratuit)
- **Public cible**: 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Déploiement et plateformes**: Cloud, SaaS, web, Windows (sur site), Linux (sur site)
- **Langues**: allemand, anglais, arabe, basque, bulgare, catalan, chinois, chinois traditionnel, coréen, croate, danois, espagnol, estonien, finnois, français, galicien, grec, hindi, hongrois, hébreu, indonésien, irlandais, islandais, italien, japonais, kazakh, letton, lituanien, malais, norvégien, néerlandais, polonais, portugais, portugais brésilien, portugais européen, roumain, russe, serbe, serbe, slovaque, slovène, suédois, tchèque, thaï, turc, ukrainien, vietnamien
- **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 208 de plus

##  Fonctionnalités

- Alertes/Notifications
- Chat et messagerie
- Communication multicanal
- Distribution automatique des appels
- Gestion de la communication
- Gestion des campagnes
- Logiciels de chatbots
- Messagerie instantanée
- Personnalisation
- Prise en charge de plusieurs langues
- Rapports et analyses
- SMS Marketing
- Segmentation de la clientèle
- Suivi des interactions

## Intégrations (9 au total)

- CleverTap
- Freshdesk
- HubSpot CRM
- LeadSquared
- MoEngage
- Salesforce Platform
- Shopify
- WebEngage
- Zapier

## Ressources d'aide

- Service client/e-mail
- FAQ/forums
- Base de connaissances
- Support téléphonique
- Support 24/7 (réponse directe)
- Chat

## Category

- [Logiciels de communication cloud](https://www.capterra.lu/directory/31362/cloud-communication-platform/software)

## Catégories connexes

- [Logiciels de communication cloud](https://www.capterra.lu/directory/31362/cloud-communication-platform/software)
- [Logiciels d'expérience client](https://www.capterra.lu/directory/30671/customer-experience/software)
- [Logiciels CCM (Customer Communications Management)](https://www.capterra.lu/directory/31002/customer-communications-management/software)
- [Logiciels de gestion des biens (pour mobile)](https://www.capterra.lu/directory/31562/conversational-marketing-platform/software)
- [Engagement des clients](https://www.capterra.lu/directory/30906/customer-engagement/software)

##  Logiciels similaires

1. [Wati](https://www.capterra.lu/software/204314/wati) — 4.6/5 (203 reviews)
2. [Tidio](https://www.capterra.lu/software/144040/tidio-chat) — 4.7/5 (590 reviews)
3. [Freshchat](https://www.capterra.lu/software/158117/freshchat) — 4.1/5 (120 reviews)
4. [TextP2P](https://www.capterra.lu/software/183310/text-p2p) — 5.0/5 (125 reviews)
5. [Text](https://www.capterra.lu/software/1078275/Text-App) — 4.7/5 (28 reviews)

## Avis

### "Experience with Gupshup" — 4.0/5

> **Gorang** | *9 octobre 2021* | Services et technologies de l'information | Taux de recommandation : 9.0/10
> 
> **Avantages**: 1) The product is simple to use, the design of their console is very intuitive and easy to understand.
2) Their APIs are well designed and consistent. This reduced the engineering effort and investment.
> 
> **Inconvénients**: Although design is very clean, I think folks can add more analytical tools for giving more insights on user behaviour, interaction and errors. This insight currently is made available on request basis.
> 
> Overall experience is above expectations. I find entire team of gupshup very customer centric and readily available to solve problems.

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### "I like the AI-powered chatbots, and message Templates." — 4.0/5

> **Ambika** | *15 janvier 2025* | Services et technologies de l'information | Taux de recommandation : 8.0/10
> 
> **Avantages**: I like the AI-powered chatbots, and message Templates.
> 
> **Inconvénients**: Sales and Support is not good, It offering two-way communication and interactive messaging solutions.
> 
> Overall its AI  chat bot is good but onboarding and sales support it not good.

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### "Pathetic After Sales Support and pricing of the product for SME is not justified" — 2.0/5

> **Akshay** | *24 juin 2024* | Services et technologies de l'information | Taux de recommandation : 2.0/10
> 
> **Avantages**: -Product keeps improving every now and then
-Sales Team is quick and responsive
-Reliable product with almost zero downtime
-Super wonderful Onboarding Process
> 
> **Inconvénients**: -One of the worst after-sales support I have experienced in my life.
-Queries are responded to in days and not hours.
-No one will take accountability or ownership of the query.
-Billings/Accounts Team is super inefficient.
-Even a simple query will take at least a week to resolve.
-Multiple emails exchanged in asking silly questions stretching the resolution time.

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### "More focus on SMS marketing then WhatsApp Marketing." — 4.0/5

> **Amit** | *23 décembre 2024* | Urbanisme et architecture | Taux de recommandation : 8.0/10
> 
> **Avantages**: They are support multiple industries and Good Conversion tools
> 
> **Inconvénients**: They more focus on SMS marketing then WhatsApp Marketing.
> 
> Overall I had good Experience, less featured related to WhatsApp API.

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### "No proper customer Support and less Integration." — 4.0/5

> **Gary** | *23 décembre 2024* | Services et technologies de l'information | Taux de recommandation : 8.0/10
> 
> **Avantages**: The Team is very good, and Conversion based Solution I like most
> 
> **Inconvénients**: They have No proper customer Support and less Integration.
> 
> they have very strong presense on SMS marketing

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## Liens

- [Afficher sur Capterra](https://www.capterra.lu/software/1016241/gupshup)

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| es-CR | <https://www.capterra.co.cr/software/1016241/gupshup> |
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| pt | <https://www.capterra.com.br/software/1016241/gupshup> |
| pt-PT | <https://www.capterra.pt/software/1016241/gupshup> |

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