--- description: Amazon Connect : qu'en pensent les utilisateurs ? Lisez les avis clients sur Amazon Connect, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Amazon Connect - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de contact client](/directory/32035/contact-center/software) > [Amazon Connect](/software/1017140/amazon-connect) # Amazon Connect Canonical: https://www.capterra.lu/software/1017140/amazon-connect Page : 1/5\ Suivant: [Page suivante](https://www.capterra.lu/software/1017140/amazon-connect?page=2) > Solution de centre d'appels qui aide les entreprises à simplifier les processus de service client sur plusieurs canaux. > > Conclusion : 96 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 96 Avis | | Simplicité | 4.4/5 | D'après l'ensemble des avis | | Support client | 4.4/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.4/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Amazon Web Services - **Pays**: Seattle, É.-U. - **Entreprise fondée en**: 2006 ## Contexte commercial - **Type de licence**: (Essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Chromebook (ordinateur) - **Langues**: allemand, anglais, arabe, basque, bulgare, catalan, chinois, chinois traditionnel, coréen, croate, danois, espagnol, estonien, finnois, français, galicien, grec, hindi, hongrois, hébreu, indonésien, irlandais, islandais, italien, japonais, kazakh, letton, lituanien, malais, norvégien, néerlandais, polonais, portugais, portugais brésilien, portugais européen, roumain, serbe, serbe, slovaque, slovène, suédois, tchèque, thaï, turc, vietnamien - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 205 de plus ## Fonctionnalités - Distribution automatique des appels - Enregistrement des appels - Gestion des campagnes - Gestion des centres d'appel - Gestion des contacts - Gestion des listes - Gestion du personnel - IVR - Identification de l'appelant - Messagerie vocale - Numéroteur prédictif (predictive dialer) - Planification des rappels - Rapports et analyses - Routage automatisé - Routage des appels - Réponses automatisées - Suivi des appels - Suivi des appels - Suivi des interactions - Support client - Tableau de bord - Traitement automatique du langage naturel ## Intégrations (39 au total) - AWS Lambda - Aceyus - Amazon Aurora - Amazon DynamoDB - Amazon Lex - Amazon Pinpoint - Amazon Redshift - Apple Business Essentials - Bitext - CallMiner Eureka - Centrical - Clinc - Cresta - Cyara - DialogTech ... et 24 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique ## Category - [Logiciels de contact client](https://www.capterra.lu/directory/32035/contact-center/software) ## Catégories connexes - [Logiciels de contact client](https://www.capterra.lu/directory/32035/contact-center/software) - [Logiciels de chatbots](https://www.capterra.lu/directory/32448/chatbot/software) - [Logiciels de SVI (serveur vocal interactif)](https://www.capterra.lu/directory/30231/ivr/software) - [Numéroteur prédictif (predictive dialer)](https://www.capterra.lu/directory/30597/predictive-dialer/software) - [Enregistrement des appels](https://www.capterra.lu/directory/30533/call-recording/software) ## Logiciels similaires 1. [Ringover](https://www.capterra.lu/software/169627/ringover) — 4.7/5 (884 reviews) 2. [DialedIn CCaaS](https://www.capterra.lu/software/29589/callcenternow) — 4.8/5 (330 reviews) 3. [Convoso](https://www.capterra.lu/software/76768/cloud-predictive-dialer) — 4.5/5 (395 reviews) 4. [Readymode](https://www.capterra.lu/software/136728/Readymode) — 4.6/5 (144 reviews) 5. [LiveAgent](https://www.capterra.lu/software/102188/liveagent) — 4.7/5 (1787 reviews) ## Avis ### "Solution cloud efficace et flexible pour la gestion des appels" — 5.0/5 > **Steven** | *3 août 2025* | Musique | Taux de recommandation : 3.0/10 > > **Avantages**: La flexibilité du système est aussi un gros point fort : on peut facilement intégrer Amazon Connect avec d’autres services AWS comme Lambda, DynamoDB ou S3, ce qui permet d’automatiser certaines tâches. > > **Inconvénients**: Interface parfois lente, configuration complexe au début, support client pas toujours réactif mais superbe > > Bonne expérience globale, le logiciel est efficace, fiable et s’intègre bien avec d'autres outils AWS. ----- ### "Reliable IVR with simple interface and ease of usage" — 5.0/5 > **Abhinash** | *26 juillet 2025* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: The design of Amazon Connect is simple and easy to modify the contact flows. Along with bringing onboard new users the setup is relatively easy. Integrations with different CRM are also easy and simple to support. > > **Inconvénients**: There needs to be a feature to complete certain actions on mass, such as creating queues, predefined attributes etc. These should be able to digest a csv and create in mass instead of having to force us to create them manually one at a time. > > It is an efficient way of tracking any tasks and provides useful analytics tool to record all customer interaction. At a glance, it allows you to see the call history to be able to better serve customer as the user is able to understand the history of the clients' concerns. ----- ### "Reliable and scalable" — 5.0/5 > **Sonu** | *24 avril 2026* | Biens de consommation | Taux de recommandation : 9.0/10 > > **Avantages**: The biggest advantage for us has been how quickly we could get started without heavy setup. It’s fully cloud-based, so no infrastructure headaches. I also like how flexible the contact flows are, once you get used to it, you can build quite complex routing. Integration with other AWS services (like Lambda) is really useful for custom logic. Call quality has been stable most of the time, and scaling up agents during busy periods is very easy. > > **Inconvénients**: The UI can feel a bit clunky at times, especially when managing multiple flows or debugging issues. Reporting is decent but not very advanced out of the box, we had to build custom dashboards to get deeper insights. Also, if you’re not familiar with AWS, there’s definitely a learning curve in the beginning. Some small configuration changes are not very intuitive. > > Overall, it’s been a reliable solution for our contact center needs. It works well, especially if you’re already using AWS services. We’ve been able to customize a lot of our workflows and improve how we handle customer calls. There were a few challenges initially while understanding the setup and integrations, but once things were in place, it’s been quite stable. Not perfect, but definitely a good long-term option for a scalable contact center. ----- ### "Pros and cons of Amazon connect" — 3.0/5 > **Hariesh** | *27 juillet 2025* | Agriculture | Taux de recommandation : 8.0/10 > > **Avantages**: Ease of Use and Accessibility Scalability and Flexibility Integration and Customization Real-Time Analytics and AI Quick setup > > **Inconvénients**: Steep learning curve and technical complexity Limited built-in features Customer support/service frustrations > > Amazon Connect receives positive feedback for its user-friendly interface, ease of deployment, and integration with other AWS services. However, some users find the platform has a steep learning curve, particularly for advanced features, and mention technical complexity when customizing call flows or integrating with external systems. ----- ### "Amazon connect review" — 5.0/5 > **Umar** | *12 juin 2025* | Marketing et publicité | Taux de recommandation : 10.0/10 > > **Avantages**: 1. Scalability Easily scales from a few agents to thousands without the need for major infrastructure changes. 2. Cost-Effective (Pay-as-You-Go) No upfront costs or long-term commitments. You only pay for what you use (e.g., minutes, telephony, and data transfer). 3. Integration with AWS Ecosystem Seamlessly integrates with other AWS services like Lambda, Lex (chatbot), S3 (storage), DynamoDB, and Kinesis for enhanced functionality. 4. Omnichannel Support Supports voice, chat, and tasks in one platform, providing a consistent experience across communication channels. 5. AI and Automation Built-in tools like Amazon Lex (for conversational bots) and Contact Lens (for analytics and sentiment analysis) enhance automation and customer insight. 6. Remote-Ready Being cloud-native, it's ideal for remote or hybrid agent setups. Agents can log in from anywhere with internet access. 7. Customizable \& Flexible Highly programmable; you can create custom call flows and integrations to suit specific business processes. > > **Inconvénients**: 1. Complex Setup for Advanced Use Cases While basic setup is simple, more advanced workflows and integrations may require AWS expertise or developer resources. 2. Limited Built-In Analytics Out-of-the-box reporting can be basic. For detailed or customized analytics, you may need to integrate with Amazon QuickSight or external BI tools. 3. Learning Curve Requires understanding of AWS services and architecture, which might be overwhelming for non-technical teams. 4. Costs Can Add Up Although pricing is usage-based, costs can grow quickly with high volumes of calls, storage, and added AWS services. 5. UI/UX Limitations The user interface is functional but less polished or intuitive than some competitors like Genesys or Five9. 6. Limited Native CRM Functionality Amazon Connect is not a full CRM; you’ll need third-party CRM integration for customer management features. 7. Regional Feature Variations Some features or telephony services may not be available in all AWS regions. > > Users often appreciate the ability to launch a basic contact center quickly with minimal upfront infrastructure or cost. Setting up call routing, agent management, and basic IVR is relatively straightforward ----- Page : 1/5\ Suivant: [Page suivante](https://www.capterra.lu/software/1017140/amazon-connect?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/1017140/amazon-connect) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | pt | | | pt-PT | | ----- ## Données structurées