---
description: WaitWell : qu'en pensent les utilisateurs ? Lisez les avis clients sur WaitWell, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: WaitWell - Avis, notes, prix et abonnements - Capterra Luxembourg 2026
---

Breadcrumb: [Accueil](/) > [Logiciels pour listes d'attente](/directory/31495/waitlist/software) > [WaitWell](/software/1018455/waitwell)

# WaitWell

Canonical: https://www.capterra.lu/software/1018455/waitwell

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Suivant: [Page suivante](https://www.capterra.lu/software/1018455/waitwell?page=2)

> Gérez les rendez-vous et les visites sans rendez-vous depuis un seul écran. Obtenez des informations puissantes sur l’expérience client et les performances du personnel.
> 
> Conclusion : 85 utilisateurs lui ont donné la note de **4.9/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

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## Présentation

### Qui utilise WaitWell ?

Solution de gestion de lignes, de planification de rendez-vous et de liste d’attente pour les entreprises présentant de longues files d’attente et des halls d’accueil très fréquentés. WaitWell est utilisé dans les instituts d’enseignement supérieur, les administrations, les commerces de détail et les cliniques.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.9/5** | 85 Avis |
| Simplicité | 4.9/5 | D'après l'ensemble des avis |
| Support client | 4.8/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.8/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.8/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) |

## À propos de l'éditeur

- **Société**: WaitWell

## Contexte commercial

- **À partir de**: 29,00 $US
- **Public cible**: 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Windows (sur site), Linux (sur site), Chromebook (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile)
- **Langues**: allemand, anglais, arabe, espagnol, français, ukrainien
- **Pays disponibles**: Albanie, Allemagne, Andorre, Autriche, Belgique, Biélorussie, Bosnie-Herzégovine, Bulgarie, Canada, Chypre, Croatie, Danemark, Espagne, Estonie, Finlande, France, Gibraltar, Groenland, Grèce, Guernesey et 35 de plus

##  Fonctionnalités

- Accès mobile
- Alertes/Notifications
- Base de données de clients
- Base de données de clients
- Contrôles/Permissions d'accès
- Définition des priorités
- Email Reminders
- Formulaires personnalisables
- Gestion de la disponibilité
- Gestion des calendriers
- Gestion des contacts
- Gestion des listes d'attente
- Gestion des rendez-vous
- Gestion des réservations
- Intégration de sites web
- Liste d'attente publique
- Messagerie SMS
- Paiements en ligne
- Planification automatisée
- Préinscription
- Rappels
- Rapports et statistiques
- Rendez-vous récurrents
- Réservation en ligne
- Self Check-In/Check-Out
- Signature électronique
- Suivi du statut des listes d'attente
- Suivi du temps d'attente
- Wireless Internet Access Control

## Intégrations (25 au total)

- CharmHealth
- Freshservice
- Google Authenticator
- Google Calendar
- Google Forms
- Google Meet
- Google Sheets
- Google Workspace
- HubSpot CRM
- HubSpot Marketing Hub
- HubSpot Service Hub
- Mailchimp
- Microsoft Excel
- Microsoft Outlook
- Microsoft Teams

... et 10 intégrations supplémentaires

## Ressources d'aide

- Service client/e-mail
- FAQ/forums
- Base de connaissances
- Support téléphonique
- Support 24/7 (réponse directe)
- Chat

## Category

- [Logiciels pour listes d'attente](https://www.capterra.lu/directory/31495/waitlist/software)

## Catégories connexes

- [Logiciels pour listes d'attente](https://www.capterra.lu/directory/31495/waitlist/software)
- [Gestion des visiteurs](https://www.capterra.lu/directory/10020/visitor-management/software)
- [Planification des rendez-vous](https://www.capterra.lu/directory/30757/appointment-scheduling/software)

##  Logiciels similaires

1. [Calendly](https://www.capterra.lu/software/148036/calendly) — 4.7/5 (4100 reviews)
2. [Google Calendar](https://www.capterra.lu/software/213340/google-calendar) — 4.8/5 (4128 reviews)
3. [Goldie](https://www.capterra.lu/software/1036086/goldie) — 4.8/5 (1153 reviews)
4. [Jobber](https://www.capterra.lu/software/127994/jobber) — 4.6/5 (1456 reviews)
5. [Vagaro](https://www.capterra.lu/software/153752/vagaro) — 4.7/5 (3635 reviews)

## Avis

### "WaitWell is an Excellent customer support management and appointment scheduling platform" — 5.0/5

> **Dionne Joy** | *26 décembre 2025* | Enseignement supérieur | Taux de recommandation : 10.0/10
> 
> **Avantages**: WaitWell provides an excellent customer service for users. The support team is responsive, helpful, and willing to make last‑minute adjustments or cost‑saving recommendations. Provide real‑time notifications, virtual queues, and accurate wait‑time estimates reduce frustration and improve flow.
- 

-
> 
> **Inconvénients**: WaitWell is great for organization with daily customer volume, whether you need appointments, walk‑ins, or both.  WaitWell provides both staff and customers great interface with smooth handling of walk‑ins and appointments.
-
> 
> My overall experience has been amazing with WaitWell. It a queue management and appointment scheduling platform used across industries like government, healthcare, retail, higher education, and hospitality. We use it for student appointment scheduling, it reduces time, help you plan better and provides value for money. Highly recommend.

-----

### "Waitwell is a Fantastic Customer Management Solution" — 5.0/5

> **Jonathan** | *26 novembre 2025* | Administration publique | Taux de recommandation : 10.0/10
> 
> **Avantages**: The cost is a significant savings from our previous software, the training was fantastic, and the system is easy to use. Our customers find it easy to use as does staff.
> 
> **Inconvénients**: I really can't specifically name a con. We did have a few kinks trying to implement the calendar integration, but that was mostly due to our own IT department. We would like an option for staff to accept/deny the appointments, but it seems like that option is not available.
> 
> We are very happy with Waitwell and don't have any complaints. We use it mostly for managing walk in customers, but it works well for appointments. Staff finds it easy to use and the dashboard is very user friendly.

-----

### "Easiest Queue Platform to Launch in Less than a Day\!" — 5.0/5

> **Cristian** | *6 avril 2026* | Équipements publics | Taux de recommandation : 8.0/10
> 
> **Avantages**: I love how easy the platform is to set up, especially from an IT perspective. I signed up, and in less than an afternoon, we were up and running\! The support team did a lot of the heavy lifting, while I added customization. Our marketing department was also easily able to update our branding in a couple of clicks.
> 
> **Inconvénients**: There are a couple little quirks when it comes to custom fields that could use a little bit of work, but outside of that there aren't many other problems I've encountered.
> 
> Overall, the experience with this platform is one of the best by far. The support is great, no language barriers, and they are very friendly. The cost for this platform is very low, especially for startup companies, and this allowed us to securely collect basic information on customers and sales representatives prior to adding them to a queue. Our use case was a bit unique in that we wanted both client and sales rep information in our project management queues, and WaitWell quickly adapted. Our sales reps can either schedule an appointment for a welcome call with a customer post-sale or they can add the customer to the queue and upload any attachments, which makes this super easy and straightforward for our project management team.

-----

### "Simply making appointments" — 4.0/5

> **Utilisateur vérifié** | *13 novembre 2023* | Services d'information | Taux de recommandation : 8.0/10
> 
> **Avantages**: Waitwell provides flexible features that we requires for visitors management as well as making appointments. Firstly, it is easy to setup and customize that not require so much technical. Secondly, it has a friend user interface that get no issue to use. Very helpful to track visitors and appointments for them. API also is supported to link to other services.
> 
> **Inconvénients**: iOS app need to be improved to make more smooth and also the report needs to have more option to get more convenience.

-----

### "Easy-to-Use and Reliable Management Platform" — 4.0/5

> **Utilisateur vérifié** | *14 mai 2026* | Hôpitaux et soins de santé | Taux de recommandation : 10.0/10
> 
> **Avantages**: WaitWell is user-friendly and helps keep appointments and visitor management organized. The interface is clean, easy to navigate, and helps improve efficiency for both staff and visitors.
> 
> **Inconvénients**: Some advanced features take a little time to learn, and additional customization options would make the platform even better.
> 
> Overall, my experience with WaitWell has been very positive. It has helped streamline scheduling and visitor management, making daily operations smoother and more organized. The platform is reliable, straightforward to use, and a helpful solution for managing appointments and visitors efficiently.

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## Liens

- [Afficher sur Capterra](https://www.capterra.lu/software/1018455/waitwell)

## Cette page est disponible dans les langues suivantes.

| Langue | URL |
| en | <https://www.capterra.com/p/236054/WaitWell/> |
| en-AE | <https://www.capterra.ae/software/1018455/waitwell> |
| en-AU | <https://www.capterra.com.au/software/1018455/waitwell> |
| en-CA | <https://www.capterra.ca/software/1018455/waitwell> |
| en-GB | <https://www.capterra.co.uk/software/1018455/waitwell> |
| en-IE | <https://www.capterra.ie/software/1018455/waitwell> |
| en-IL | <https://www.capterra.co.il/software/1018455/waitwell> |
| en-IN | <https://www.capterra.in/software/1018455/waitwell> |
| en-NZ | <https://www.capterra.co.nz/software/1018455/waitwell> |
| en-SG | <https://www.capterra.com.sg/software/1018455/waitwell> |
| en-ZA | <https://www.capterra.co.za/software/1018455/waitwell> |
| fr | <https://www.capterra.fr/software/1018455/waitwell> |
| fr-BE | <https://fr.capterra.be/software/1018455/waitwell> |
| fr-CA | <https://fr.capterra.ca/software/1018455/waitwell> |
| fr-LU | <https://www.capterra.lu/software/1018455/waitwell> |

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