--- description: ConnectWise RMM : qu'en pensent les utilisateurs ? Lisez les avis clients sur ConnectWise RMM, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ConnectWise RMM - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels RMM (Remote Monitoring and Management)](/directory/31715/remote-monitoring-and-management-software/software) > [ConnectWise RMM](/software/1021795/connectwise-rmm) # ConnectWise RMM Canonical: https://www.capterra.lu/software/1021795/connectwise-rmm Page : 1/4\ Suivant: [Page suivante](https://www.capterra.lu/software/1021795/connectwise-rmm?page=2) > ConnectWise RMM est une nouvelle solution basée sur la plateforme ConnectWise qui offre une automatisation prête à l'emploi et robuste. > > Conclusion : 72 utilisateurs lui ont donné la note de **4.2/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise ConnectWise RMM ? MSP, MSP+, TSP (Technology Service Provider), VAR (Value Added Resellers), prestataires d'infogérance, fournisseurs de services technologiques, revendeurs à valeur ajoutée (en technologies). ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.2/5** | 72 Avis | | Simplicité | 4.2/5 | D'après l'ensemble des avis | | Support client | 3.7/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.9/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.2/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: ConnectWise - **Pays**: Tampa, É.-U. - **Entreprise fondée en**: 1982 ## Contexte commercial - **Type de licence**: (Essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Australie, Belgique, Canada, Irlande, Luxembourg, Nouvelle-Zélande, Pays-Bas, Royaume-Uni, États-Unis ## Fonctionnalités - Accès et contrôle à distance - Alertes/Notifications - Gestion de la configuration - Gestion des correctifs - Gestion des problèmes - Gestion des stocks - Journaux des événements - Mesure des performances - Planification de la maintenance - Portail libre-service - Rapports et statistiques - Real-Time Monitoring - Sauvegarde et récupération - Suivi des ressources informatiques - Suivi des serveurs - Surveillance et gestion à distance - Tableau de bord - Third-Party Integrations ## Intégrations (10 au total) - Acronis Cyber Backup - Auvik - BrightGauge - ConnectWise CPQ - ConnectWise PSA - IT Glue - Ninite Pro - OpenText Core DNS Protection - ScreenConnect - SentinelOne ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels RMM (Remote Monitoring and Management)](https://www.capterra.lu/directory/31715/remote-monitoring-and-management-software/software) ## Catégories connexes - [Logiciels RMM (Remote Monitoring and Management)](https://www.capterra.lu/directory/31715/remote-monitoring-and-management-software/software) - [Monitoring réseau](https://www.capterra.lu/directory/30019/network-monitoring/software) - [Logiciels de gestion des services informatiques](https://www.capterra.lu/directory/30672/it-service/software) - [Gestion informatique](https://www.capterra.lu/directory/10001/it-management/software) - [Logiciels d'infogérance](https://www.capterra.lu/directory/30921/msp/software) ## Logiciels similaires 1. [N-central](https://www.capterra.lu/software/13803/n-central) — 4.2/5 (253 reviews) 2. [Cove Data Protection](https://www.capterra.lu/software/163343/backup-and-recovery) — 4.6/5 (375 reviews) 3. [N-sight RMM](https://www.capterra.lu/software/163344/n-sight) — 4.3/5 (201 reviews) 4. [Syncro](https://www.capterra.lu/software/207618/syncro) — 4.6/5 (149 reviews) 5. [SuperOps](https://www.capterra.lu/software/1017782/superopsai) — 4.6/5 (65 reviews) ## Avis ### "Amazing RMM tool" — 5.0/5 > **Erick** | *10 décembre 2025* | Réseaux informatiques | Taux de recommandation : 9.0/10 > > **Avantages**: Very quick and smart remote management monitoring software. I use this a lot to perform work (troubleshooting) \& prevent client disruption or identify problems quickly. > > **Inconvénients**: Pricing does punish you but does make your life easier in terms of work. In addition, the UI could also be improved. > > My overall experience was great \& ConnectWise RMM makes it simple to analyze issues regarding to PC in the monitoring software. I had no issues installing the RMM tool \& providing great CS to clients in reach. ----- ### "The logical next step from ConnectWise to replace Automate" — 4.0/5 > **Utilisateur vérifié** | *14 avril 2026* | Services et technologies de l'information | Taux de recommandation : 8.0/10 > > **Avantages**: What I like most about ConnectWise RMM is the simplicity of the web page to manage the devices. It is easily accessed via any browser and is pretty intuitive to use. > > **Inconvénients**: What I like least about ConnectWise RMM is that the product is still very much under development. That is both a good and a bad thing because stuff gets added regularly but some features that Automate RMM had are still lacking. ----- ### "I give it a B" — 3.0/5 > **Adam** | *8 septembre 2025* | Services et technologies de l'information | Taux de recommandation : 5.0/10 > > **Avantages**: I think the dashboard is nicely laid out. It gives me good filtering options to narrow down groups of PC/Server over various customers. > > **Inconvénients**: I don't like when things are available to use in the menu, but are broken and deemed unsupported. Small things like 'Scheduling a reboot with a popup for the end user' have been broken for over a year, but available to try and use in the interface. Let's get that simple thing fixed\! > > It's been ok, there are some granularities missing, especially around patching. Being able to recall patches, or individually push a single patch a specific customer only are pretty large oversights in terms of functionality. The entire patching process needs an overhaul so that we can more easily/accurately patch across varying customers with varying schedule needs. ----- ### "Connectwise RMM has proven to be an excellent product." — 5.0/5 > **Chris** | *11 septembre 2025* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: I came for Automate but stayed for the UMM and managed services. Overall, CW RMM provided a reliable and easy to use monitoring and management tool with the integration options we needed to continue adding value to our managed service offering. Plus, we were already a Screenconnect remote access client before the CW acquisition, so it was one less thing we needed to learn how to operate and administer. > > **Inconvénients**: Like anything, it's difficult to transition business systems but CW provided dedicated resources to onboard, migrate, and implement CW RMM. At the time, there wasn't one to one features from Automate to CW RMM and that caused a negative impact on our processes. We didn't identify those differences, and we weren't informed about them prior to signing. Fortunately, much of those issues have been rectified in CW RMM plus Asio UMM brings on considerably more that allows all departments to operate out of the same interface. > > Excellent. A few hurdles and unexpected roadblocks. But an overall great experience. CW RMM brings a lot to the table but will only be as useful as the time you spend developing it. Out of the box, NOC provides tried and tested monitors for alerting to get you going. But the real benefit comes from building out the automation. ----- ### "18-month in and going strong." — 4.0/5 > **Joel** | *29 août 2025* | Services et technologies de l'information | Taux de recommandation : 8.0/10 > > **Avantages**: We transitioned from Labtech to CW RMM 18 months ago. The ability to remotely manage and support people on their devices continues to be excellent. We make heavy use of fields like Friendly names and last contact, last reboot, along with the enhanced access to the "backstage" to connect to devices without disrupting the enduser. While it is has taken time to rebuild deployment and reporting scripts, that feature is crucial to ongoing support. In addition, the "single pane of glass" approach to all inventory, patching, vulnerability scanning is beneficial for those tapping into the full license stack. > > **Inconvénients**: We just started evaluating the new vulnerability scanning service and moving from identification of vulnerability to remediation is not as seamless as we would hope. Also, it would be great to have the "last contact" field visible in the devices view (we have to pull a report to get that data currently). > > CW RMM provides an upgrade in functionality from Labtech and the integration into the overall CW ecosystem. However, not all of the new services are "fully backed" so we are looking forward to seeing things like vulnerability scanning improve over time. ----- Page : 1/4\ Suivant: [Page suivante](https://www.capterra.lu/software/1021795/connectwise-rmm?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/1021795/connectwise-rmm) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | nl | | | nl-BE | | ----- ## Données structurées