--- description: LiveAgent : qu'en pensent les utilisateurs ? Lisez les avis clients sur LiveAgent, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: LiveAgent - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Service client](/directory/22/customer-service/software) > [LiveAgent](/software/102188/liveagent) # LiveAgent Canonical: https://www.capterra.lu/software/102188/liveagent Page: 1 / 71\ Suivant: [Next page](https://www.capterra.lu/software/102188/liveagent?page=2) > Un excellent service client commence avec un meilleur logiciel helpdesk. Gagnez plus de clients en offrant un excellent service client avec LiveAgent. > > Verdict: Rated **4.7/5** by 1749 users. Top-rated for **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise LiveAgent ? LiveAgent est utilisé par des PME dans différents secteurs d’activité comme l’e-commerce, les télécommunications et est également utilisé par les grandes entreprises. Notre cible, ce sont les entreprises qui ont à cœur de fournir un service client de qualité. ## Quick Stats & Ratings | Metric | Notation | Detail | | **Note globale** | **4.7/5** | 1749 Avis | | Simplicité | 4.6/5 | Based on overall reviews | | Support client | 4.7/5 | Based on overall reviews | | Rapport qualité-prix | 4.6/5 | Based on overall reviews | | Fonctionnalités | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: CyberSentriq - **Founded**: 2004 ## Commercial Context - **À partir de**: 15,00 $US - **Type de licence**: (Essai gratuit) - **Prix**: Gratuit: 0 €/agent/mois – Small: $15/agent/m – Medium: $29/agent/m – Large : $49/agent/m – Enterprise: $69/agent/m - **Target Audience**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Deployment & Platforms**: Cloud, SaaS, web, Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Available Countries**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade and 204 more ## Fonctionnalités - Accès et contrôle à distance - Accès mobile - Assistance à distance - Automated Attendant - Chat et messagerie - Collaboration entre plusieurs utilisateurs - Collecte de données multicanal - Communication multicanal - Distribution automatique des appels - Enquêtes et feedback - Enregistrement des appels - Enregistrements - Formulaires personnalisables - Gestion de l'expérience client - Gestion de la base de connaissances - Gestion de la communication - Gestion de la qualité - Gestion des boîtes de messagerie - Gestion des centres d'appel - Gestion des commentaires - Gestion des connaissances - Gestion des contacts - Gestion des données client - Gestion des enquêtes et sondages - Gestion des incidents - Gestion des leads - Gestion des tâches - Historique des clients - Interface d'agent - Intégration des employés - Journalisation des appels - Logiciels de chatbots - Messagerie client en temps réel - Messagerie instantanée - Messagerie vocale - Mesure des performances - PBX - Partage d'écran - Portail client - Rapports et analyses - Rapports sur les appels - Relevé et historique des chats - Routage automatisé - Segmentation de la clientèle - Suivi de l'engagement - Suivi des appels - Suivi des problèmes - Suivi des rétentions - Suivi et analyse de l'utilisation - Traitement automatique du langage naturel ... and 82 more features ## Integrations (129 total) - AVOXI - AWeber - Actio - ActiveCampaign - Adobe Commerce - Agile CRM - Asana - Avelia - Axigen - BigCommerce - Blogger - Bold BI - CS-Cart Store Builder - ChargeDesk - ClickFunnels ... and 114 more integrations ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Service client](https://www.capterra.lu/directory/22/customer-service/software) ## Catégories connexes - [Service client](https://www.capterra.lu/directory/22/customer-service/software) - [Logiciels helpdesk](https://www.capterra.lu/directory/30008/help-desk/software) - [Messagerie instantanée](https://www.capterra.lu/directory/30797/live-chat/software) - [Logiciels de centre d'appel](https://www.capterra.lu/directory/30007/call-center/software) - [Logiciels pour centres de services](https://www.capterra.lu/directory/31027/service-desk/software) ## Logiciels similaires 1. [Slack](https://www.capterra.lu/software/135003/slack) — 4.7/5 (24019 reviews) 2. [LiveChat](https://www.capterra.lu/software/62194/livechat) — 4.6/5 (1708 reviews) 3. [Zendesk Suite](https://www.capterra.lu/software/164283/zendesk) — 4.4/5 (4066 reviews) 4. [Tidio](https://www.capterra.lu/software/144040/tidio-chat) — 4.7/5 (590 reviews) 5. [Freshdesk](https://www.capterra.lu/software/124981/freshdesk) — 4.5/5 (3397 reviews) ## Avis ### "Meilleur service client" — 4.0/5 > **AFEF** | *12 juillet 2024* | Télécommunications | Recommendation rating: 9.0/10 > > **Avantages**: L'intégration de chatbots permet de gérer les demandes courantes et de filtrer les questions avant de les transmettre à un agent humain ce qui nous fait gagner du temps et de l'argent. Et je félicite leur service client pour leur réactivité. > > **Inconvénients**: RAS à ce jour, et j'espère ne rien signaler. ----- ### "Uniquement merci \!" — 5.0/5 > **Corentin ✈️** | *30 mars 2024* | Immobilier | Recommendation rating: 10.0/10 > > **Avantages**: Nous sommes heureux d'utiliser les services LiveTchat pour notre société, cela nous aide grandement. > > **Inconvénients**: Actuellement nous n'avons pas eux de problème. ----- ### "Best software for customer support management" — 5.0/5 > **Shivam** | *27 janvier 2026* | Marketing et publicité | Recommendation rating: 9.0/10 > > **Avantages**: They are rich in features, it almost have every feature I need to talk to my clients and connect to my team for the meetings. > > **Inconvénients**: the pricing thing is little bit higher compared to other providers other than that everything seems fine to me. > > Overall liveagent is great experience, their customer support was great during the software setup, the software is easy to use, messaging and email to clients is automated so it actually save a lot of my time and energy. ----- ### "An effective and reliable Helpdesk solution that made our customer support more simplified." — 5.0/5 > **Ishant** | *15 octobre 2025* | Logiciels | Recommendation rating: 10.0/10 > > **Avantages**: The best part of LiveAgent to me is the ease with which it gathers all communication channels with customers in a central place. The ticket management system is highly intuitive whereby our staff is able to respond to any client inquiries in real-time through email, chat, and social channels. The navigation on the platform is easy and new members of the team learn to navigate through it within a short time. In terms of management, the reporting tools will be very visible regarding the performance of agents and client satisfaction. Their customer care team is also responsive, well informed, and sincerely committed to working towards the success of businesses. On the whole, LiveAgent is a great value company at any price to any company that wishes to take its customer support business to the next level. > > **Inconvénients**: Although LiveAgent is doing very well in general, it still has a few things that can be improved. The mobile application is functional, but sometimes it is not very fast in handling a variety of tickets or switching between the discussions. Some more enhanced report and dashboard customization features would be useful as well when it comes to data-driven teams such as our one. Besides, the first installation takes certain time to program workflows and automation rules to the point that it is perfect, however, once it is established, the system is flawless. Such are small inconveniences in the sight of the value it renders. > > The general experience with LiveAgent was very positive. It has also simplified the process of our marketing and client success departments in their communication with the customers so that they get observed and addressed at the right time and in a personalized manner. The single ticketing system has greatly cut down response time, and enhanced interdepartmental cooperation. The reliability of the platform is also something that we enjoy, it is stable, safe, and constantly enriched with the meaningful improvements. Since the onboarding till the everyday practice, LiveAgent has turned out to be a reliable tool that provides a real value to our customer engagement strategy. It is a great option when a company should enhance its internal efficiency and the satisfaction of clients. ----- ### "Found beneficial ticket tracker and management system" — 3.0/5 > **Christ** | *19 mars 2025* | Formation professionnelle et coaching | Recommendation rating: 8.0/10 > > **Avantages**: LiveAgent helps in centralizing all customer concerns from several channels in a ticketing system. This makes it possible to track all queries that may be generated in the course of customer service and this helps in processing and handling of customer complaints. > > **Inconvénients**: Some areas of LiveAgent are not very intuitive and it may take some time for new users to get the hang of it. This might actually prolong the time of onboarding and may also need extra time teaching as to how to use the system. ----- Page: 1 / 71\ Suivant: [Next page](https://www.capterra.lu/software/102188/liveagent?page=2) ## Links - [View on Capterra](https://www.capterra.lu/software/102188/liveagent) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data