--- description: Insightly Service : qu'en pensent les utilisateurs ? Lisez les avis clients sur Insightly Service, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Insightly Service - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Service client](/directory/22/customer-service/software) > [Insightly Service](/software/1022758/insightly-service) # Insightly Service Canonical: https://www.capterra.lu/software/1022758/insightly-service > Service est le dernier ajout à la suite unifiée d'applications de gestion de la relation client d'Insightly. > > Conclusion : 2 utilisateurs lui ont donné la note de **4.0/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.0/5** | 2 Avis | | Simplicité | 3.0/5 | D'après l'ensemble des avis | | Support client | 3.5/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.0/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 60% | (6/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Insightly - **Pays**: San Francisco, É.-U. - **Fondé**: 2010 ## Contexte commercial - **À partir de**: 29,00 $US - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: États-Unis ## Fonctionnalités - Alerts/Escalation - Analytique - Base de données de clients - Communication multicanal - Enquêtes et feedback - Gestion de la base de connaissances - Gestion des listes d'attente - Portail libre-service - Support client - Tableau de bord - Third-Party Integrations ## Category - [Service client](https://www.capterra.lu/directory/22/customer-service/software) ## Catégories connexes - [Service client](https://www.capterra.lu/directory/22/customer-service/software) - [Suivi des problèmes](https://www.capterra.lu/directory/30675/issue-tracking/software) - [Logiciels helpdesk](https://www.capterra.lu/directory/30008/help-desk/software) - [Logiciels pour centres de services](https://www.capterra.lu/directory/31027/service-desk/software) ## Logiciels similaires 1. [Freshdesk](https://www.capterra.lu/software/124981/freshdesk) — 4.5/5 (3408 reviews) 2. [LiveAgent](https://www.capterra.lu/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [Freshservice](https://www.capterra.lu/software/132997/freshservice) — 4.5/5 (685 reviews) 4. [JIRA Service Management](https://www.capterra.lu/software/138769/jira-service-management) — 4.5/5 (763 reviews) 5. [SysAid](https://www.capterra.lu/software/107225/sysaid) — 4.5/5 (511 reviews) ## Avis ### "Insightly Service - Technical Support" — 5.0/5 > **Ross** | *31 octobre 2022* | Logiciels de construction | Taux de recommandation : 9.0/10 > > **Avantages**: OUr primary Support person has easy access to client requests and the ability to track resolutions. > > **Inconvénients**: The setup and integration took a little bit of customization but it wasn't horrible. Getting notifications took a bit more. > > Overall, everything has been performing as expected ----- ### "NOT good for field service organizations\!" — 3.0/5 > **Jim** | *12 septembre 2023* | Eau/gaz/électricité | Taux de recommandation : 2.0/10 > > **Avantages**: We use Insightly CRM so naturally we wanted to use Insightly Service to create a better orgainzed field service group to manage maintenance and repairs needed at customer sites. But it could not do what we needed. What do I mean by field service? We are a boiler installation and maintenance company. > > **Inconvénients**: Poor design: Each ticket has the ability to assign Tasks BUT the Service Administrator has no ability to see what Tasks have already been assigned for that Ticket. Looking at work already assigned was hard because there is no calendar in the Service App or Portal. Why? There is one in CRM. There is no way to initiate Service Invoices\! It collects hours spent but it is as though they think all service work is FREE to customers. No, it is not\!\!Was there any help differentiating between customers with service contracts and without? NO. Could we create an instant invoice (from technician notes) by putting in an item from a dropdown list with pricing where we could select a task or a part and put it into an invoice. NOEvery time we said--make Service better by adding X, Support said, "Oh, you need to buy App Connect". But this is a feature that every other Field Service program has. They did not respond. App Connect costs way too much money anyway. Why are we trying to help them make this a Field Service application when they really are not able to listen to fundamental modification suggestions. > > We needed to organize and make more efficient our boiler service technicians. Insightly gave a few benefits but when it came to day to day organization and reprioritizing, etc... it was difficult or impossible to get it to function in an easy to use, effective way. NOT READY FOR PRIME TIME\! ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/1022758/insightly-service) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Données structurées