---
description: ChannelReply : qu'en pensent les utilisateurs ? Lisez les avis clients sur ChannelReply, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg.
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title: ChannelReply - Avis, notes, prix et abonnements - Capterra Luxembourg 2026
---

Breadcrumb: [Accueil](/) > [Logiciels helpdesk](/directory/30008/help-desk/software) > [ChannelReply](/software/1024344/channelreply)

# ChannelReply

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> Application d’assistance qui relie eBay, Amazon, Shopify, Walmart et plus encore à des services d’assistance comme Zendesk, Gorgias, Freshdesk et Zoho Desk.
> 
> Conclusion : 18 utilisateurs lui ont donné la note de **4.9/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

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## Présentation

### Qui utilise ChannelReply ?

Transformez votre centre d’assistance en un centre d’assistance pour l’e-commerce. Idéal pour les vendeurs sur eBay, Amazon, Walmart, Shopify et/ou Back Market utilisant des services d’assistance comme Zendesk, Gorgias, Freshdesk ou Zoho Desk.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.9/5** | 18 Avis |
| Simplicité | 5.0/5 | D'après l'ensemble des avis |
| Support client | 4.9/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.8/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.8/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 100% | (10/10 Probabilité de recommander le produit) |

## À propos de l'éditeur

- **Société**: Threecolts

## Contexte commercial

- **À partir de**: 39,00 $US
- **Type de licence**:  (Essai gratuit)
- **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000
- **Déploiement et plateformes**: Cloud, SaaS, web
- **Langues**: anglais
- **Pays disponibles**: Afghanistan, Albanie, Allemagne, Andorre, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade, Belgique, Belize, Bermudes et 153 de plus

##  Fonctionnalités

- Alerts/Escalation
- Base de données de clients
- Communication multicanal
- Définition des priorités
- Gestion des e-mails
- Gestion des flux de travail
- Importation et exportation de données
- Macros et réponses types
- Portail libre-service
- Routage automatisé
- Tableau de bord d'activités
- Third-Party Integrations

## Ressources d'aide

- Service client/e-mail
- FAQ/forums
- Base de connaissances
- Support téléphonique
- Chat

## Category

- [Logiciels helpdesk](https://www.capterra.lu/directory/30008/help-desk/software)

## Catégories connexes

- [Logiciels helpdesk](https://www.capterra.lu/directory/30008/help-desk/software)
- [Logiciels d'expérience client](https://www.capterra.lu/directory/2/customer-relationship-management/software)

##  Logiciels similaires

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2. [EngageBay CRM](https://www.capterra.lu/software/178819/engagebay-marketing) — 4.7/5 (907 reviews)
3. [Dynamics 365](https://www.capterra.lu/software/157279/dynamics-365) — 4.4/5 (5819 reviews)
4. [Nutshell](https://www.capterra.lu/software/144340/nutshell) — 4.4/5 (620 reviews)
5. [Lime CRM](https://www.capterra.lu/software/129925/lime) — 4.3/5 (145 reviews)

## Avis

### "One of the best dashboard for managing ecommerce from multiple marketplaces" — 5.0/5

> **Utilisateur vérifié** | *21 décembre 2022* | Logiciels | Taux de recommandation : 10.0/10
> 
> **Avantages**: I like the most that their UI is quite intuitive and provides me with a birds-eye view of all customer tickets from different channels like Shopify, amazon, eBay, etc. It provides high-level detail on the first page, like order Id, status, address, price, and issue description.I can drill down on each issue and view other details like screenshots, callouts, etc. I do not need to go to different channels and manage my orders and their related issues, I can just hook everything up with ChannelReply.Excellent product.
> 
> **Inconvénients**: So far no major con identified. I liked how easy it is to use and integrate. However, it would be helpful if they could provide some details about how secure my data is with them, especially because all my marketplaces will be connected with them.
> 
> The overall experience was smooth and quick to do. 100% recommended product.

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### "Great Product, Awesome Service" — 5.0/5

> **David** | *6 avril 2022* | Vente au détail | Taux de recommandation : 10.0/10
> 
> **Avantages**: One of the most reliable things about ChannelReply is that it works and works well\! But the best part is their customer service, Replies quickly (even given our time differences), Efficiently and effectively deals with issues and gets us back to service ASAP.
> 
> **Inconvénients**: They don't offer yet offer the other marketplaces we use as ID much prefer to use Channel Reply for these too\!
> 
> Managing eBay and Amazon as A team is so chaotic without channel reply, We've been able to streamline our customer service in Zendesk and increase our efficiencies and provide even better service.

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### "Streamline Customer Communications for all Critical Marketplaces" — 5.0/5

> **Alan** | *5 avril 2022* | Biens de consommation | Taux de recommandation : 8.0/10
> 
> **Avantages**: Able to integrate with helpdesk software so that all communications from marketplaces come to one place.
> 
> **Inconvénients**: Pricing is  a bit expensive for the lowest tier.

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### "Indispensable for Ecommerce Customer Experience" — 5.0/5

> **Bryan** | *2 février 2022* | Électronique grand public | Taux de recommandation : 10.0/10
> 
> **Avantages**: ChannelReply requires no thought. Set it up, and it runs in the background. I log in to Channel Reply every few months to check on new features and that is it. We use ChannelReply to route eBay and BackMarket to our Zendesk account and it works flawlessly at a very low price.
> 
> **Inconvénients**: Nothing. The software works as intended.
> 
> I've used ChannelReply across two multi-million dollar ecommerce businesses and our Customer Experience strategy could not be implemented without it.

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### "No complaints\!" — 5.0/5

> **Mia** | *5 avril 2022* | Vente au détail | Taux de recommandation : 10.0/10
> 
> **Avantages**: Overall, this is the second time I implement Channel Reply and everything is seamless and easy to use.
> 
> **Inconvénients**: I think an onboarding with a customer service rep would be beneficial for new clients
> 
> Overall, I've had a great experience. Easy to set up and customer service is great\!

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## Liens

- [Afficher sur Capterra](https://www.capterra.lu/software/1024344/channelreply)

## Cette page est disponible dans les langues suivantes.

| Langue | URL |
| en | <https://www.capterra.com/p/242288/ChannelReply/> |
| en-AE | <https://www.capterra.ae/software/1024344/channelreply> |
| en-AU | <https://www.capterra.com.au/software/1024344/channelreply> |
| en-CA | <https://www.capterra.ca/software/1024344/channelreply> |
| en-GB | <https://www.capterra.co.uk/software/1024344/channelreply> |
| en-IE | <https://www.capterra.ie/software/1024344/channelreply> |
| en-IL | <https://www.capterra.co.il/software/1024344/channelreply> |
| en-IN | <https://www.capterra.in/software/1024344/channelreply> |
| en-NZ | <https://www.capterra.co.nz/software/1024344/channelreply> |
| en-SG | <https://www.capterra.com.sg/software/1024344/channelreply> |
| en-ZA | <https://www.capterra.co.za/software/1024344/channelreply> |
| es | <https://www.capterra.es/software/1024344/channelreply> |
| es-AR | <https://www.capterra.com.ar/software/1024344/channelreply> |
| es-CL | <https://www.capterra.cl/software/1024344/channelreply> |
| es-CO | <https://www.capterra.co/software/1024344/channelreply> |
| es-CR | <https://www.capterra.co.cr/software/1024344/channelreply> |
| es-DO | <https://www.capterra.do/software/1024344/channelreply> |
| es-EC | <https://www.capterra.ec/software/1024344/channelreply> |
| es-MX | <https://www.capterra.mx/software/1024344/channelreply> |
| es-PA | <https://www.capterra.com.pa/software/1024344/channelreply> |
| es-PE | <https://www.capterra.pe/software/1024344/channelreply> |
| fr | <https://www.capterra.fr/software/1024344/channelreply> |
| fr-BE | <https://fr.capterra.be/software/1024344/channelreply> |
| fr-CA | <https://fr.capterra.ca/software/1024344/channelreply> |
| fr-LU | <https://www.capterra.lu/software/1024344/channelreply> |

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