--- description: Spiceworks Cloud Help Desk : qu'en pensent les utilisateurs ? Lisez les avis clients sur Spiceworks Cloud Help Desk, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Spiceworks Cloud Help Desk - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels helpdesk](/directory/30008/help-desk/software) > [Spiceworks Cloud Help Desk](/software/102709/spiceworks-it-help-desk) # Spiceworks Cloud Help Desk Canonical: https://www.capterra.lu/software/102709/spiceworks-it-help-desk Page: 1 / 25\ Suivant: [Next page](https://www.capterra.lu/software/102709/spiceworks-it-help-desk?page=2) > Téléchargez gratuitement le logiciel d'assistance informatique pour les professionnels de l'informatique et les administrateurs système dans toutes les entreprises du monde entier. Les applications d'assistance et mobiles sont également gratuites. > > Verdict: Rated **4.4/5** by 584 users. Top-rated for **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Spiceworks Cloud Help Desk ? Les pros de l'informatique \! Il n'y a rien de mieux que de faciliter la vie des professionnels de l'informatique. Que vous soyez directeur technique, gestionnaire informatique, spécialiste en assistance informatique ou administrateur système, Spiceworks saura répondre à vos besoins. ## Quick Stats & Ratings | Metric | Notation | Detail | | **Note globale** | **4.4/5** | 584 Avis | | Simplicité | 4.3/5 | Based on overall reviews | | Support client | 4.2/5 | Based on overall reviews | | Rapport qualité-prix | 4.6/5 | Based on overall reviews | | Fonctionnalités | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Ziff Davis ## Commercial Context - **À partir de**: 6,00 $US - **Type de licence**: (Free version available) - **Target Audience**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Deployment & Platforms**: Cloud, SaaS, web, Windows (ordinateur), Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais - **Available Countries**: Allemagne, Australie, Canada, Chine, Inde, Irlande, Japon, Royaume-Uni, États-Unis ## Fonctionnalités - Accès et contrôle à distance - Alertes/Notifications - Alerts/Escalation - Analyse de réseau - Analyse des causes profondes - Analytique - Audit des problèmes - Contrôles/Permissions d'accès - Définition des priorités - Gestion de la base de connaissances - Gestion de la configuration - Gestion de la conformité - Gestion de la connectivité - Gestion des accords de service - Gestion des affectations - Gestion des billets - Gestion des capacités - Gestion des changements - Gestion des connaissances - Gestion des correctifs - Gestion des incidents - Gestion des problèmes - Gestion des ressources - Gestion des ressources informatiques - Gestion des stocks - Gestion des tâches - Journaux des événements - Mesure des performances - Monitoring - Monitoring réseau - Outils de diagnostic - Planification de la maintenance - Portail libre-service - Rapports de disponibilité - Rapports de trafic web - Rapports et analyses - Rapports informatiques - Real-Time Monitoring - Routage automatisé - Suivi des performances - Suivi des ressources - Suivi des serveurs - Support client - Tableau de bord ## Ressources d'aide - FAQ/forums - Base de connaissances - Chat ## Category - [Logiciels helpdesk](https://www.capterra.lu/directory/30008/help-desk/software) ## Catégories connexes - [Logiciels helpdesk](https://www.capterra.lu/directory/30008/help-desk/software) - [Suivi des problèmes](https://www.capterra.lu/directory/30675/issue-tracking/software) - [Logiciels pour centres de services](https://www.capterra.lu/directory/31027/service-desk/software) - [Suivi des serveurs](https://www.capterra.lu/directory/32713/server-monitoring/software) - [Gestion informatique](https://www.capterra.lu/directory/10001/it-management/software) ## Logiciels similaires 1. [Zendesk Suite](https://www.capterra.lu/software/164283/zendesk) — 4.4/5 (4066 reviews) 2. [Milvus](https://www.capterra.lu/software/202528/milvus) — 4.8/5 (298 reviews) 3. [Freshdesk](https://www.capterra.lu/software/124981/freshdesk) — 4.5/5 (3397 reviews) 4. [LiveAgent](https://www.capterra.lu/software/102188/liveagent) — 4.7/5 (1749 reviews) 5. [SysAid](https://www.capterra.lu/software/107225/sysaid) — 4.5/5 (503 reviews) ## Avis ### "Ever looking for an IT Asset Management App to use ..... Spiceworks has it all" — 5.0/5 > **Joshua** | *20 décembre 2022* | Banque | Recommendation rating: 9.0/10 > > **Avantages**: The beauty of updating IT Assets all in one place from Mobile device to Laptops to Printers and the ability to save credentials for assessing those devices in a shot note for easy of continuity. > > **Inconvénients**: I haven't find any fault using the app, so there is non for me to write > > My life became easy when I stated using Spice work to update all the IT assets, as I can add new devices from anywhere and monitor who was assign to a particular device for tracking and report documentation. ----- ### "A Simple Yet Powerful Free Help Desk Solution That Delivers" — 4.0/5 > **Gannon** | *6 octobre 2025* | Logistique et chaîne d'approvisionnement | Recommendation rating: 10.0/10 > > **Avantages**: What I like most about Spiceworks Cloud Help Desk is its simplicity and ease of use. The portal is straightforward and does exactly what we need, it allows us to input and manage ticket information efficiently. I also appreciate the feature that lets end users submit their own tickets via a dedicated email address, which streamlines the support process and reduces manual entry on our side. > > **Inconvénients**: What I liked least about Spiceworks Cloud Help Desk is the lack of flexibility in setting up a custom domain email connector. Instead of being able to easily integrate our own domain, I had to create a shared mailbox and set up a forwarding rule, which felt like a workaround. Additionally, the ticket search functionality could use improvement, it's difficult to locate closed tickets, and there's no easy way to search by the user who submitted the ticket. > > Overall, Spiceworks Cloud Help Desk has been a very solid experience, especially considering it's a free solution. It delivers great value without compromising core functionality, and it's helped enhance our help desk operations for employees. While there are areas for improvement, it's hard to complain about a tool that offers so much at no cost. We’re definitely open to exploring the paid version in the future, depending on the features offered. ----- ### "Could do better" — 2.0/5 > **Tom** | *24 mars 2025* | Gestion d'organisme à but non lucratif | Recommendation rating: 2.0/10 > > **Avantages**: The price point compared to other solutions > > **Inconvénients**: The adverts are sometimes annoying and also the mobile app is very buggy ----- ### "SAC Spiceworks Cloud Help Desk" — 5.0/5 > **Raul** | *22 novembre 2025* | Gestion de l'enseignement | Recommendation rating: 10.0/10 > > **Avantages**: I use Spiceworks Cloud Help Desk to teach my CompTIA Tech+ and A+ students IT helpdesk skills through exercises and labs where I demonstrate real-world IT service tickets and situations. And they're tasked with submitting proper ticket documentation and possibly solution steps. And Spiceworks Cloud Help Desk has been the perfect program to give these future IT professionals the invaluable hands-on experience and skills to garner themselves and excellent IT jobs. > > **Inconvénients**: Only very rarely when creating the Spiceworks Cloud Help Desk user accounts, the account needs to be created more than once. But that could have been a typo on my part or a bad user email. > > Overall, Spiceworks Cloud Help Desk has been a godsend of a program to teach critical IT help desk skills. Students are able to follow the entire life-cycle of an IT related situation including tickte submission, documentation, progress, reporting and resoltion. ----- ### "The Help Desk tool that does what we need." — 4.0/5 > **Juan** | *15 septembre 2025* | Automatisation industrielle | Recommendation rating: 9.0/10 > > **Avantages**: \* Ease of use \* Very flexible and configurable \* Easy to get historical tickets for metrics \* Does emailing for me \* Cannot beat the cost \* No functional cons (this is a pro) > > **Inconvénients**: I know that the ads are a necessity, and that a paid subscription could fix the ads, but we do not pay, and they sometimes get annoying. > > We have used Spiceworks for a long time and watched as it has gone through its growth and iterations. Since day one, we have been very happy with the migration to the Cloud, and the migration from on-prem to the cloud was very easy. My team and I have experience with paid products, and for the purpose of tracking helpdesk tickets, Spiceworks has always kept up just fine. ----- Page: 1 / 25\ Suivant: [Next page](https://www.capterra.lu/software/102709/spiceworks-it-help-desk?page=2) ## Links - [View on Capterra](https://www.capterra.lu/software/102709/spiceworks-it-help-desk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data