--- description: Spiceworks Cloud Help Desk : qu'en pensent les utilisateurs ? Lisez les avis clients sur Spiceworks Cloud Help Desk, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Spiceworks Cloud Help Desk - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels helpdesk](/directory/30008/help-desk/software) > [Spiceworks Cloud Help Desk](/software/102709/spiceworks-it-help-desk) # Spiceworks Cloud Help Desk Canonical: https://www.capterra.lu/software/102709/spiceworks-it-help-desk Page : 1/25\ Suivant: [Page suivante](https://www.capterra.lu/software/102709/spiceworks-it-help-desk?page=2) > Téléchargez gratuitement le logiciel d'assistance informatique pour les professionnels de l'informatique et les administrateurs système dans toutes les entreprises du monde entier. Les applications d'assistance et mobiles sont également gratuites. > > Conclusion : 586 utilisateurs lui ont donné la note de **4.4/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Spiceworks Cloud Help Desk ? Les pros de l'informatique \! Il n'y a rien de mieux que de faciliter la vie des professionnels de l'informatique. Que vous soyez directeur technique, gestionnaire informatique, spécialiste en assistance informatique ou administrateur système, Spiceworks saura répondre à vos besoins. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.4/5** | 586 Avis | | Simplicité | 4.3/5 | D'après l'ensemble des avis | | Support client | 4.2/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.6/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.2/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Ziff Davis ## Contexte commercial - **À partir de**: 6,00 $US - **Type de licence**: (Version gratuite disponible) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Windows (ordinateur), Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais - **Pays disponibles**: Allemagne, Australie, Canada, Chine, Inde, Irlande, Japon, Royaume-Uni, États-Unis ## Fonctionnalités - Accès et contrôle à distance - Alertes/Notifications - Alerts/Escalation - Analyse de réseau - Analyse des causes profondes - Analytique - Audit des problèmes - Contrôles/Permissions d'accès - Définition des priorités - Gestion de la base de connaissances - Gestion de la configuration - Gestion de la conformité - Gestion de la connectivité - Gestion des accords de service - Gestion des affectations - Gestion des billets - Gestion des capacités - Gestion des changements - Gestion des connaissances - Gestion des correctifs - Gestion des incidents - Gestion des problèmes - Gestion des ressources - Gestion des ressources informatiques - Gestion des stocks - Gestion des tâches - Journaux des événements - Mesure des performances - Monitoring - Monitoring réseau - Outils de diagnostic - Planification de la maintenance - Portail libre-service - Rapports de disponibilité - Rapports de trafic web - Rapports et analyses - Rapports informatiques - Real-Time Monitoring - Routage automatisé - Suivi des performances - Suivi des ressources - Suivi des serveurs - Support client - Tableau de bord ## Ressources d'aide - FAQ/forums - Base de connaissances - Chat ## Category - [Logiciels helpdesk](https://www.capterra.lu/directory/30008/help-desk/software) ## Catégories connexes - [Logiciels helpdesk](https://www.capterra.lu/directory/30008/help-desk/software) - [Suivi des problèmes](https://www.capterra.lu/directory/30675/issue-tracking/software) - [Logiciels pour centres de services](https://www.capterra.lu/directory/31027/service-desk/software) - [Suivi des serveurs](https://www.capterra.lu/directory/32713/server-monitoring/software) - [Gestion informatique](https://www.capterra.lu/directory/10001/it-management/software) ## Logiciels similaires 1. [Milvus](https://www.capterra.lu/software/202528/milvus) — 4.8/5 (298 reviews) 2. [Zendesk Suite](https://www.capterra.lu/software/164283/zendesk) — 4.4/5 (4094 reviews) 3. [Freshdesk](https://www.capterra.lu/software/124981/freshdesk) — 4.5/5 (3487 reviews) 4. [Freshservice](https://www.capterra.lu/software/132997/freshservice) — 4.6/5 (803 reviews) 5. [LiveAgent](https://www.capterra.lu/software/102188/liveagent) — 4.7/5 (1789 reviews) ## Avis ### "Ever looking for an IT Asset Management App to use ..... Spiceworks has it all" — 5.0/5 > **Joshua** | *20 décembre 2022* | Banque | Taux de recommandation : 9.0/10 > > **Avantages**: The beauty of updating IT Assets all in one place from Mobile device to Laptops to Printers and the ability to save credentials for assessing those devices in a shot note for easy of continuity. > > **Inconvénients**: I haven't find any fault using the app, so there is non for me to write > > My life became easy when I stated using Spice work to update all the IT assets, as I can add new devices from anywhere and monitor who was assign to a particular device for tracking and report documentation. ----- ### "SpiceWorks Cloud IT helpdesk for free\!" — 4.0/5 > **john** | *21 octobre 2019* | Réseaux informatiques | Taux de recommandation : 9.0/10 > > **Avantages**: Spiceworks ive used the community for years now so when I found there IT Helpdesk I started to use it but I then stopped for a while until there cloud IT Helpdesk came out which for me works best as I dont need to worry about hosting anywhere. So now I have a great IT helpdesk for my clients to log tickets with all for free\! > > **Inconvénients**: The only Con to Spiceworks IT Helpdesk was that I was initially released as a windows installer which didnt really work for my business as I dont have my own servers, it wasnt until the Cloud IT helpdesk version came out that I then started to use Spiceworks IT helpdesk again as my client IT helpdesk solution. Its also lacking some features you would see in premium solutions but it does the basics and works for my IT Consultancy business. > > Spiceworks IT Helpdesk Cloud version does everything I want from a cloud based Ticketing system so even though its lacking some features which I hope will get added soon as ive mentioned earlier it does do everything you would expect from a basic IT Support helpdesk ticketing system. So if your looking for a free IT helpdesk solution I would really try out Spiceworks offering and also take a look at there cloud hosted version which I use myself. ----- ### "Could do better" — 2.0/5 > **Tom** | *24 mars 2025* | Gestion d'organisme à but non lucratif | Taux de recommandation : 2.0/10 > > **Avantages**: The price point compared to other solutions > > **Inconvénients**: The adverts are sometimes annoying and also the mobile app is very buggy ----- ### "It works well for a small business support desk" — 4.0/5 > **Shayla** | *17 mars 2023* | Internet | Taux de recommandation : 9.0/10 > > **Avantages**: For internal clients, we rely only on Spiceworks as our ticket-based support system. If a user experiences a problem that can be resolved by IT, they need only visit the site and, in a matter of seconds, create a ticket that includes screenshots and other information that will aid us in fixing the problem as soon as possible. > > **Inconvénients**: My only gripe is that it is not simple to view all tickets in one place, regardless of their status, using the "my tickets" feature. > > The UI is intuitive and easy to use, especially if you're new to helpdesk software. It's easy to use and efficient, making it ideal for a company with a small support staff. It's simple to use; I was able to set up my agents and ticket alerts and begin receiving tickets in a matter of minutes. ----- ### "SAC Spiceworks Cloud Help Desk" — 5.0/5 > **Raul** | *22 novembre 2025* | Gestion de l'enseignement | Taux de recommandation : 10.0/10 > > **Avantages**: I use Spiceworks Cloud Help Desk to teach my CompTIA Tech+ and A+ students IT helpdesk skills through exercises and labs where I demonstrate real-world IT service tickets and situations. And they're tasked with submitting proper ticket documentation and possibly solution steps. And Spiceworks Cloud Help Desk has been the perfect program to give these future IT professionals the invaluable hands-on experience and skills to garner themselves and excellent IT jobs. > > **Inconvénients**: Only very rarely when creating the Spiceworks Cloud Help Desk user accounts, the account needs to be created more than once. But that could have been a typo on my part or a bad user email. > > Overall, Spiceworks Cloud Help Desk has been a godsend of a program to teach critical IT help desk skills. Students are able to follow the entire life-cycle of an IT related situation including tickte submission, documentation, progress, reporting and resoltion. ----- Page : 1/25\ Suivant: [Page suivante](https://www.capterra.lu/software/102709/spiceworks-it-help-desk?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/102709/spiceworks-it-help-desk) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées