--- description: Zoho Voice : qu'en pensent les utilisateurs ? Lisez les avis clients sur Zoho Voice, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zoho Voice - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels CCM (Customer Communications Management)](/directory/31002/customer-communications-management/software) > [Zoho Voice](/software/1029158/zoho-voice) # Zoho Voice Canonical: https://www.capterra.lu/software/1029158/zoho-voice Page : 1/3\ Suivant: [Page suivante](https://www.capterra.lu/software/1029158/zoho-voice?page=2) > Redéfinissez la communication d'entreprise avec système de téléphonie cloud flexible, fiable et économique spécialement conçue pour les PME. > > Conclusion : 46 utilisateurs lui ont donné la note de **4.0/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Zoho Voice ? Responsable des ventes, directeur marketing, directeur des RH, directeur des ventes, chercheur, spécialiste des ventes et du marketing, analyste de recherche, responsable des ressources humaines, directeur de la formation, dirigeants de petites entreprises ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.0/5** | 46 Avis | | Simplicité | 4.2/5 | D'après l'ensemble des avis | | Support client | 4.2/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.8/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.7/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 70% | (7/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Zoho - **Fondé**: 1996 ## Contexte commercial - **À partir de**: 34,00 $US - **Type de licence**: (Version gratuite disponible) (Essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Android (mobile), iPhone (mobile) - **Langues**: allemand, anglais, espagnol, français, néerlandais, portugais - **Pays disponibles**: Canada, Royaume-Uni, États-Unis ## Fonctionnalités - Alertes/Notifications - Automate d'appel - Automated Attendant - Autorisations basées sur les rôles - CTI (couplage téléphonie informatique) - Communication multicanal - Conférences - Distribution automatique des appels - Enregistrement des appels - Enregistrements - Extensions virtuelles - Gestion de la communication - Gestion de la qualité - Gestion des campagnes - Gestion des centres d'appel - Gestion des contacts - Gestion des listes d'appels - Gestion des listes d'attente - Groupes d'appel - Historique des clients - IVR - Identification de l'appelant - Interface d'agent - Journalisation des appels - Liaisons SIP - Logiciels d'expérience client - Logiciels de VoIP - Messagerie vocale - Messages pré-enregistrés - Numéroteur automatique - PBX - Personnalisation de la voix - Planification des rappels - Profils des appelants - Rapports et analyses - Rapports et statistiques - Rapports personnalisables - Rapports sur les appels - Routage automatisé - Routage des appels - Saisie téléphonique - Suivi de l'engagement - Suivi des appels - Suivi des appels - Suivi des interactions - Synthèse vocale - Tableau de bord - Tableau de bord d'activités - Transfert de fichiers - Transfert d’appel ... et 1 fonctionnalités supplémentaires ## Intégrations (7 au total) - Bigin by Zoho CRM - Zoho CRM - Zoho Desk - Zoho Meeting - Zoho One - Zoho Recruit - Zoho Workplace ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels CCM (Customer Communications Management)](https://www.capterra.lu/directory/31002/customer-communications-management/software) ## Catégories connexes - [Logiciels CCM (Customer Communications Management)](https://www.capterra.lu/directory/31002/customer-communications-management/software) - [Suivi des appels](https://www.capterra.lu/directory/30901/call-tracking/software) - [Logiciels de téléphonie](https://www.capterra.lu/directory/30084/telephony/software) - [Logiciels de numérotation automatique](https://www.capterra.lu/directory/30999/auto-dialer/software) - [Logiciels d'aide à la vente](https://www.capterra.lu/directory/30798/sales-enablement/software) ## Logiciels similaires 1. [Ringover](https://www.capterra.lu/software/169627/ringover) — 4.7/5 (858 reviews) 2. [Nextiva](https://www.capterra.lu/software/175788/nextiva) — 4.6/5 (914 reviews) 3. [VoIP.ms](https://www.capterra.lu/software/203084/voip-ms) — 4.8/5 (697 reviews) 4. [CallHippo](https://www.capterra.lu/software/159578/callhippo) — 4.4/5 (675 reviews) 5. [RingEX](https://www.capterra.lu/software/132178/ringcentral-mvp) — 4.2/5 (1200 reviews) ## Avis ### "Zoho Voice good for SMB's who use the Zoho Eco system" — 4.0/5 > **Gavin** | *25 septembre 2024* | Loisirs, voyage et tourisme | Taux de recommandation : 7.0/10 > > **Avantages**: All in one interface, control all your business office phone needs from one system. Ability to move between call logs, live calls, settings, stats and more quickly. > > **Inconvénients**: Call reliability is improving but still quiet frustrating on a few occasion's. Calls drop or go silent during conversation1 out of 20 times and it is tricky to work out who is at fault but this is something I did not experience when using Twilio directly on Zoho CRM (over 4 years). I have made a feature request to allow managers to log into the system and add notes and tags to calls (in the call log) for the purposes of training. For example to monitor a staff's call and flag and add ratings to calls so that this data can be reviewed later. > > The best part is the support team who are always willing and dedicated and try to find work solutions. ----- ### "Improving Everyday - Proven to be a great product" — 4.0/5 > **Jessica** | *22 novembre 2024* | Hôpitaux et soins de santé | Taux de recommandation : 8.0/10 > > **Avantages**: Quality keeps improving. Zoho is dedicating a lot of time and customer service is excellent. > > **Inconvénients**: Limited API - separation from zoho one - but the worst part is telephony agents not being able to access the main line voicemail\! > > In the beginning we struggled with quality, but customer service consistent throughout and they improved quickly\! ----- ### "I WISH it was better. I WANT it to be better. I'm beating myself up waiting." — 2.0/5 > **Ryan** | *4 décembre 2024* | Services et technologies de l'information | Taux de recommandation : 2.0/10 > > **Avantages**: Integrated well with the Zoho Suite including voice recordings, SMS logs. App has facial recognition login. This is why we went to Zoho Voice. > > **Inconvénients**: 1. App in App store is still called Z-Dialer. 2. App shows Caller ID based on CRM for incoming calls, but not "Contacts" within the app do not sync with CRM. 3. Voice quality is hit-or-miss. 4. Search (within contacts, SMS) is absolutely terrible, like most of Zoho's search functions within their apps. 5. SMS function is missing features. Group text was available at one time, appears no longer. MMS works intermittently, "download" the message vs seeing it right in the app. Sharing contacts via mms didn't work last time I checked. 6. Can't find out how to set up voicemail with the Zdialer app. (Not intuitive) 7. Sometimes it doesn't ring. 8. Sometimes the app has to be rebooted to work properly. 9. When you pick up on one device, other devices continue to ring... including EVERYONE ON YOUR TEAM's EVERY DEVICE. 10. Blocked calls appear to still ring, but when you pick them up... silence. > > Support is responsive, but the app is not well polished. ----- ### "Centralizing our journal's phone communication." — 5.0/5 > **Karen** | *20 décembre 2025* | Édition | Taux de recommandation : 9.0/10 > > **Avantages**: It’s always helpful for me to be able to view calls and recordings all in one place, and it makes it easier for me to follow up with authors and ensure that I’m not giving the same answer twice. > > **Inconvénients**: What I don’t like about the service is that the call quality depends upon the stability of the internet connection, and it was a trial process setting the routing rules. > > It has been of great assistance in organizing the flow of calls in our small editorial office, making communications between authors and reviewers more cohesive instead of disorganized. ----- ### "Non-Sales Review of Zoho Voice" — 4.0/5 > **Darrin** | *25 septembre 2024* | Administration publique | Taux de recommandation : 7.0/10 > > **Avantages**: Liked that we could link it to Zoho Desk and that we could do the configuration in-house. > > **Inconvénients**: I think that super admin users should be able to access user's accounts as with Zoho Desk, we don't have users actually ever login to Zoho Voice, except when they are new to set them up. Seems that as a super admin, we should be able to set them up without them. We also struggle with the missed calls as we do not want missed calls creating tickets in Zoho Desk, unless there is a voicemail. Right now, agents waste lots of time searching those tickets looking for voicemails. Voicemails are also, not working so well since the update a few weeks ago. The player doesn't work at all, and some users cannot actually open the link. We want to use the transcription of the voicemail, but had to turn that off due to it's high cost. If there is a plan to lower that rate, we would use it again. We also are a bit disappointed in the text feature as when we tested this, when a text came in, every agent received it instead of that text being round-robin assigned to an agent. This caused confusion and we rolled it out. If we are not using this correctly, please let us know as it would be so nice to have. Last item is the credits as we would rather be able to pay from an invoice rather than a credit card and they always add tax in there when we are a tax exempt State government agency. > > Love the support we get in Zoho Voice\! I find that we get a quicker and better response in Voice than we do in Desk. Kavi is great and responds to the majority of items we sent. I like the chat feature also, and wished Desk had that. I will say in the beginning we were hoping for some help in getting us set-up or to show us some best practice ideas. We tried the on-boarding calls in the beginning but they were with other clients and we didn't learn a whole lot. I think we'd use the system more, if we knew the things we don't know. ----- Page : 1/3\ Suivant: [Page suivante](https://www.capterra.lu/software/1029158/zoho-voice?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/1029158/zoho-voice) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | tr | | ----- ## Données structurées