---
description: Fixzy Assist : qu'en pensent les utilisateurs ? Lisez les avis clients sur Fixzy Assist, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Fixzy Assist - Avis, notes, prix et abonnements - Capterra Luxembourg 2026
---

Breadcrumb: [Accueil](/) > [Deep learning](/directory/31104/deep-learning/software) > [Fixzy Assist](/software/1031069/fixzy-assist)

# Fixzy Assist

Canonical: https://www.capterra.lu/software/1031069/fixzy-assist

Page : 1/2\
Suivant: [Page suivante](https://www.capterra.lu/software/1031069/fixzy-assist?page=2)

> Les agents peuvent voir ce que leurs clients voient par le biais des appareils photo de leur smartphone et les guider visuellement vers les résolutions.
> 
> Conclusion : 10 utilisateurs lui ont donné la note de **4.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

-----

## Présentation

### Qui utilise Fixzy Assist ?

Responsables des opérations, gestionnaires d'installations, transformation numérique, géomètres/estimateurs, expérience client, responsables ESG (environnemental, social, gouvernance)/conformité.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.8/5** | 10 Avis |
| Simplicité | 4.8/5 | D'après l'ensemble des avis |
| Support client | 4.9/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.9/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.7/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) |

## À propos de l'éditeur

- **Société**: Fixzy Limited

## Contexte commercial

- **À partir de**: 19,50 £GB
- **Type de licence**:  (Essai gratuit)
- **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile), iPad (mobile)
- **Langues**: allemand, anglais, arabe, espagnol, polonais
- **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 209 de plus

##  Fonctionnalités

- API
- Accès et contrôle à distance
- Automatisation des processus et flux de travail
- Chat en temps réel
- Chat et messagerie
- Collecte de données multicanal
- Enregistrement de session
- Enregistrement des appels
- Gestion des commentaires
- Gestion des listes d'attente
- Journalisation des appels
- Modèle de formation
- Modélisation du réseau neuronal
- Objets 3D
- Outils de collaboration
- Partage d'écran
- Partage des fichiers
- Prise en charge de plusieurs langues
- Rapports et analyses
- Real-Time Monitoring
- Routage des appels
- Tableau de bord
- Third-Party Integrations
- Transfert d’appel

## Ressources d'aide

- Service client/e-mail
- Support téléphonique

## Category

- [Deep learning](https://www.capterra.lu/directory/31104/deep-learning/software)

## Catégories connexes

- [Deep learning](https://www.capterra.lu/directory/31104/deep-learning/software)
- [Logiciels de réalité augmentée](https://www.capterra.lu/directory/30943/augmented-reality/software)
- [Logiciels d'expérience client](https://www.capterra.lu/directory/30671/customer-experience/software)
- [Logiciels d'intelligence artificielle](https://www.capterra.lu/directory/30938/artificial-intelligence/software)
- [Logiciels de centre d'appel](https://www.capterra.lu/directory/30007/call-center/software)

##  Logiciels similaires

1. [Freshdesk](https://www.capterra.lu/software/124981/freshdesk) — 4.5/5 (3408 reviews)
2. [LiveAgent](https://www.capterra.lu/software/102188/liveagent) — 4.7/5 (1753 reviews)
3. [Zoho Desk](https://www.capterra.lu/software/169505/zoho-desk) — 4.5/5 (2211 reviews)
4. [Help Lightning](https://www.capterra.lu/software/200979/help-lightning) — 5.0/5 (10 reviews)
5. [Atera](https://www.capterra.lu/software/144309/atera) — 4.5/5 (446 reviews)

## Avis

### "Excellent remote and onsite video recording tool" — 5.0/5

> **Ciaran** | *13 juin 2022* | Mode alternatif de résolution des conflits | Taux de recommandation : 10.0/10
> 
> **Avantages**: The team behind it. Very attentive, and the measuring capability is excellent. Could prove to be a real game changer for ourselves and some of our clients.
> 
> **Inconvénients**: Nothing reported as yet, as we are still in the early days.
> 
> We are able to reduce our reliance on physical site inspections, and it allows us to scale some of our services, normally limited by manpower capacity.

-----

### "Ground-breaking tech\!" — 5.0/5

> **Kerry** | *9 juin 2022* | Logiciels de construction | Taux de recommandation : 10.0/10
> 
> **Avantages**: The team at Firstcall have adapted so well to using Fixzy as it allows us to engage with our customers on another level completely. We are so committed to maintaining a high level of KPI's for our customers and ensuring our first-time fix rate is improved. Since implementing fixzy we are saving thousands cutting out unnecessary journeys and also massively reducing our carbon footprint.
> 
> **Inconvénients**: We have no faults to report, all round great product.
> 
> Amazing\! Firstcall have really benefited from adopting Fixzy\! The business is so streamlined and communication is the best it has ever been thanks to this incredible app\!

-----

### "Great time saver" — 4.0/5

> **Greg** | *10 juin 2022* | Logiciels de construction | Taux de recommandation : 7.0/10
> 
> **Avantages**: Saves us unnecessary call outs for additional labour
> 
> **Inconvénients**: nothing

-----

### "Superb App\!\!" — 5.0/5

> **William** | *9 juin 2022* | Eau/gaz/électricité | Taux de recommandation : 9.0/10
> 
> **Avantages**: found the product very easy to use and implement within the business, this is the way forward with regards to dealing with repairs, clients and it is an invaluable time saver, ticks all of the boxes on the green/eco front as travelling to/from site is massively reduced. dont know how we have managed without this product
> 
> **Inconvénients**: always strange with a new product or system to implement, but approach with open mind and any cons are quickly overcome
> 
> really benefits the profit margins, particularly with costs of man hours and fuel, with reducing unnecessary journeys and improving first time fix rates

-----

### "Must for Speed and efficiency" — 5.0/5

> **Michael** | *20 juillet 2022* | Vente au détail | Taux de recommandation : 10.0/10
> 
> **Avantages**: Easy to use, great service and it improves our Business.
> 
> **Inconvénients**: Initially it was hard to change our habits like it with all change when you’ve been working a certain way for years, but glad we have transitioned now.

-----

Page : 1/2\
Suivant: [Page suivante](https://www.capterra.lu/software/1031069/fixzy-assist?page=2)

## Liens

- [Afficher sur Capterra](https://www.capterra.lu/software/1031069/fixzy-assist)

## Cette page est disponible dans les langues suivantes.

| Langue | URL |
| de | <https://www.capterra.com.de/software/1031069/fixzy-assist> |
| de-AT | <https://www.capterra.at/software/1031069/fixzy-assist> |
| de-CH | <https://www.capterra.ch/software/1031069/fixzy-assist> |
| en | <https://www.capterra.com/p/253213/Fixzy-Assist/> |
| en-AE | <https://www.capterra.ae/software/1031069/fixzy-assist> |
| en-AU | <https://www.capterra.com.au/software/1031069/fixzy-assist> |
| en-CA | <https://www.capterra.ca/software/1031069/fixzy-assist> |
| en-GB | <https://www.capterra.co.uk/software/1031069/fixzy-assist> |
| en-IE | <https://www.capterra.ie/software/1031069/fixzy-assist> |
| en-IL | <https://www.capterra.co.il/software/1031069/fixzy-assist> |
| en-IN | <https://www.capterra.in/software/1031069/fixzy-assist> |
| en-NZ | <https://www.capterra.co.nz/software/1031069/fixzy-assist> |
| en-SG | <https://www.capterra.com.sg/software/1031069/fixzy-assist> |
| en-ZA | <https://www.capterra.co.za/software/1031069/fixzy-assist> |
| es | <https://www.capterra.es/software/1031069/fixzy-assist> |
| es-AR | <https://www.capterra.com.ar/software/1031069/fixzy-assist> |
| es-CL | <https://www.capterra.cl/software/1031069/fixzy-assist> |
| es-CO | <https://www.capterra.co/software/1031069/fixzy-assist> |
| es-CR | <https://www.capterra.co.cr/software/1031069/fixzy-assist> |
| es-DO | <https://www.capterra.do/software/1031069/fixzy-assist> |
| es-EC | <https://www.capterra.ec/software/1031069/fixzy-assist> |
| es-MX | <https://www.capterra.mx/software/1031069/fixzy-assist> |
| es-PA | <https://www.capterra.com.pa/software/1031069/fixzy-assist> |
| es-PE | <https://www.capterra.pe/software/1031069/fixzy-assist> |
| fr | <https://www.capterra.fr/software/1031069/fixzy-assist> |
| fr-BE | <https://fr.capterra.be/software/1031069/fixzy-assist> |
| fr-CA | <https://fr.capterra.ca/software/1031069/fixzy-assist> |
| fr-LU | <https://www.capterra.lu/software/1031069/fixzy-assist> |
| it | <https://www.capterra.it/software/1031069/fixzy-assist> |
| ja | <https://www.capterra.jp/software/1031069/fixzy-assist> |
| nl | <https://www.capterra.nl/software/1031069/fixzy-assist> |
| nl-BE | <https://www.capterra.be/software/1031069/fixzy-assist> |
| pl | <https://www.capterra.pl/software/1031069/fixzy-assist> |
| pt | <https://www.capterra.com.br/software/1031069/fixzy-assist> |
| pt-PT | <https://www.capterra.pt/software/1031069/fixzy-assist> |
| tr | <https://www.capterra.web.tr/software/1031069/fixzy-assist> |

-----

## Données structurées

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Capterra Luxembourg aide des millions de professionnels à trouver le bon logiciel. Découvrez les avis, les notes et les listes exhaustives d'outils informatiques.","email":"info@capterra.lu","url":"https://www.capterra.lu/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.lu/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/user/CapterraTV"]},{"name":"Fixzy Assist","description":"Fixzy Assist permet aux techniciens ou aux call centers utilisant leur mobile ou leur ordinateur de bureau de se connecter rapidement à un consommateur avec une vidéo auditable en direct, pour la résolution des problèmes, les mesures, les contrôles de maintenance et les urgences, réduisant ainsi les dépenses et améliorant l'expérience client.  L'expérience exhaustive proposée permet à un technicien sur site d'utiliser la plateforme pour augmenter les taux de résolution initiale. Cette solution fournit aussi des jumeaux numériques 3D avec capacités complètes d'audit efficace.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/95402a53-1db3-473e-8bb4-1bdf809d630f.png","url":"https://www.capterra.lu/software/1031069/fixzy-assist","@id":"https://www.capterra.lu/software/1031069/fixzy-assist#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.lu/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.8,"bestRating":5,"ratingCount":10},"offers":{"price":"19.5","@type":"Offer","priceCurrency":"GBP"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@id":"https://www.capterra.lu/software/1031069/fixzy-assist#faqs","@type":"FAQPage","mainEntity":[{"name":"Qui utilise Fixzy Assist ?","@type":"Question","acceptedAnswer":{"text":"Responsables des opérations, gestionnaires d'installations, transformation numérique, géomètres/estimateurs, expérience client, responsables ESG (environnemental, social, gouvernance)/conformité.","@type":"Answer"}}]},{"@id":"https://www.capterra.lu/software/1031069/fixzy-assist#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Accueil","position":1,"item":"/","@type":"ListItem"},{"name":"Deep learning","position":2,"item":"/directory/31104/deep-learning/software","@type":"ListItem"},{"name":"Fixzy Assist","position":3,"item":"/software/1031069/fixzy-assist","@type":"ListItem"}]}]}
</script>