--- description: Kigo : qu'en pensent les utilisateurs ? Lisez les avis clients sur Kigo, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Kigo - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de location saisonnière](/directory/30616/vacation-rental/software) > [Kigo](/software/1036729/kigo) # Kigo Canonical: https://www.capterra.lu/software/1036729/kigo Page : 1/8\ Suivant: [Page suivante](https://www.capterra.lu/software/1036729/kigo?page=2) > Kigo est une plate-forme qui aide votre entreprise dans les tâches de gestion, de commercialisation et d'amélioration de l'expérience client. > > Conclusion : 156 utilisateurs lui ont donné la note de **3.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Kigo ? Kigo est conçue pour les professionnels de la location saisonnière disposant d'un certain nombre de propriétés, quel que soit leur niveau d'expérience. Kigo répond à vos besoins commerciaux. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **3.7/5** | 156 Avis | | Simplicité | 3.7/5 | D'après l'ensemble des avis | | Support client | 3.7/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.7/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 60% | (6/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Guesty - **Pays**: Walnut, É.-U. - **Fondé**: 2014 ## Contexte commercial - **À partir de**: 59,00 $US - **Type de licence**: (Essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: allemand, anglais, français, italien, portugais, russe, suédois - **Pays disponibles**: Albanie, Allemagne, Andorre, Autriche, Belgique, Biélorussie, Bosnie-Herzégovine, Brésil, Bulgarie, Canada, Chypre, Costa Rica, Croatie, Danemark, Espagne, Estonie, Finlande, France, Gibraltar, Groenland et 38 de plus ## Fonctionnalités - Booking Management - Gestion de l'expérience invité - Gestion des calendriers - Gestion des canaux - Gestion des contacts - Gestion des réservations - Gestion des tâches ménagères - Rapports et statistiques - Réservation en ligne - Third-Party Integrations - Traitement des paiements ## Intégrations (7 au total) - Handle - Operto - PriceLabs - RentalGuardian - Safely Open - SigaPlatform - Turno ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels de location saisonnière](https://www.capterra.lu/directory/30616/vacation-rental/software) ## Catégories connexes - [Logiciels de location saisonnière](https://www.capterra.lu/directory/30616/vacation-rental/software) - [Logiciels de réservation](https://www.capterra.lu/directory/20032/reservations/software) ## Logiciels similaires 1. [Hostaway](https://www.capterra.lu/software/152433/hostaway) — 4.8/5 (1524 reviews) 2. [Booqable](https://www.capterra.lu/software/138689/booqable) — 4.8/5 (1126 reviews) 3. [Eventbrite](https://www.capterra.lu/software/114949/eventbrite) — 4.6/5 (5748 reviews) 4. [Lodgify](https://www.capterra.lu/software/131924/lodgify) — 4.5/5 (1282 reviews) 5. [OpenTable](https://www.capterra.lu/software/17313/opentable-for-restaurants) — 4.7/5 (1317 reviews) ## Avis ### "Problem and problems with Kigo software" — 1.0/5 > **Boireau** | *12 mars 2016* > > **Avantages**: Nothing really good because we just get troubles and problems > > **Inconvénients**: I ask around 20 times the assistance of Kigo to help me and after 6 months without be able to synchronize my calendar I decide to stop this service because during that 6 months I paid each month around 60 Euros (54 Usd) for nothing. I didn’t get any service for the monthly fees I paid during 6 months. At the end I paid 500 usd of penalty + 6 months of subscription… and all for nothing. > > Dear Friends, I would like to tell my experience with Kigo Software as it seems to be important to explain to the world my experience. After make a subscription with kigo all went wrong and I wasn’t able to connect and synchronize my calendar kigo with the different platform like Flipkey, Airbnb, homeaway… All my parameters were fine, but nobody answer me from the different platform to be able to finalize the synchronization. I ask around 20 times the assistance of Kigo to help me and after 6 months without be able to synchronize my calendar I decide to stop this service because during that 6 months I paid each month around 60 Euros (54 Usd) for nothing. I didn’t get any service for the monthly fees I paid during 6 months. When I finally ask to stop my subscription because I wasn’t able to use this service ( and no one from Kigo were able to help me to synchronize my calendar with the different platform), I get a penalty of 500 USD. At the end I paid 500 usd of penalty + 6 months of subscription… and all for nothing. I know that few people around me have good experience with Kigo, but I had the experience that if it start wrong… all become worst and I spend a bit less than 900 euros (around 1000 usd) WITHOUT GET ANY BENEFIT. After all, I asked the management to at least don’t ask me to pay any penalties as they didn’t provide me the service I was paying for and the answer : Sorry this is not possible\! I really recommend everybody to be careful with this company and better choose another channel manager with better ethical. For more detail, don’t hesitate to contact me directly. Thanks again ----- ### "Very expensive - old software" — 4.0/5 > **Graham** | *25 octobre 2018* | Hôtellerie | Taux de recommandation : 1.0/10 > > **Avantages**: This is stable software - it works well and this is because it is an old legacy product. As such dont expect developements or progress, it is how it is and they are unwilling to risk breaking anything by changing anything. Take this as either a positive or a negative up to you. Personally it is the opposite of agile which is really where you need to be aiming for in the future. > > **Inconvénients**: One issue is they appear to have had to shoehorn in certain aspects maybe where channels etc have changed API - as such the interface is unintuitive and rather dated feeling. The main reason I do not recommend this software is their charging model. They charge a percentage of all bookings (okay I guess) - even direct booking not via channels (still maybe ok I guess) - HOWEVER\! They still charge their commission even on cancelled bookings\!\!\!\! Even direct cancelled bookings\!\! Eg if you have a large corporate multi month guest who decides to cancel well in advance you can end up paying hundreds/ thousands in fees. This is wholly unacceptable - AVOID > > One more thing - to get support you need to speak to people in Barcelona so be prepared to pay the additional international call costs - no live chat exists ----- ### "Terrible experience" — 1.0/5 > **Flavia** | *22 octobre 2020* | Hôtellerie | Taux de recommandation : 0.0/10 > > **Avantages**: Good Integration with AirBnb, Booking.com etc. \& very efficient Implementation Specialist. > > **Inconvénients**: • Kigo Legacy was shutting down, before the new Kigo software was completed and properly tested. When we signed up in March 2019, we were instructed to work in 2 separate -not yet compatible- platforms, Kigo \& KigoPro. • All 3 below Kigo features were paid for, but never used. The process was so unnecessary complicated that we had to use our own custom-made applications instead. - To use Operations, we needed to switch between 6-7 different tabs both on KIGOPRO and KIGO. - No All-in-one Calendar. There was one Reservations’ calendar on KIGO, another on KIGOPRO, an Overview under Operations, another Overview under Schedule and so on… No availability search option on the main RESERVATIONS’ Calendar. - Owners XP had no option to send monthly owner statements \& payouts, so didn't apply to us. • No customizable templates with variables, only notification emails with a general content that must apply to all properties and all guests. • A Current \& a New Statement popped up when a reservation was edited, that needed to be compared thoroughly every time, because in several cases the Statements were inconsistent with the changes made. • Constant issues/ bugs \& annoying details: Photos not syncing, Deposit refunds not updating, properties disappearing from the website, reviews displayed twice, dates in both US \& European formats, time in both am/pm \& 24-hour formats, etc. > > We were convinced to sign up on misleading pretexts. The salesperson, perfectly aware of our needs, avoided informing us that the software might not be a good fit for us. After a 6-month long process of valuable time wasted on implementation/ training, we realized that most features were not user-friendly, some did not even apply to us. We were even trained on features that would soon be deactivated. To perform each simple task, an unnecessary complicated process was needed, increasing our workload. It was more time consuming for us to use it, than not to. All remarks below (Cons) were sent to Kigo on many occasions during the year, without receiving any reply whatsoever. We also eventually found out that we were repeatedly being overcharged for months, as Kigo was charging us on refundable Security Deposits as well. This amount was never refunded. We were bluntly told “We do not do refunds”. Finally, we filed a claim for damages that was rejected, after having to wait for a month without any response. Of all issues we endured, only the overcharging issue was accepted, however not refunded. As informed in writing, a 30 day notice was needed to terminate our account, so we sent it on March 9, 2020. On termination date, April 9, we were told that the previous information was wrong and that we were being charged up to April 30. I was glad not to pay April’s Invoice. Only then, there was an immediate and overwhelming response of daily "payment overdue" notifications. ----- ### "Great company, real people" — 5.0/5 > **Tom** | *27 septembre 2018* | Télécommunications | Taux de recommandation : 10.0/10 > > **Avantages**: Been with them for going on 4 years now and although like all companies they had some growing pains but their ultra positive attitude and work ethic have really made a great product > > **Inconvénients**: Nothing really, they are adding news api’s and services all the time ----- ### "Stable solution with ease of use" — 5.0/5 > **Roger** | *17 décembre 2018* | Hôtellerie | Taux de recommandation : 8.0/10 > > **Avantages**: I have been using this software for 5 years and always appreciated the ease of use and the stable connection it has with a vast number of OTA's and distributors. > > **Inconvénients**: The software is less flexible than other solutions and modifications can hardly be implemented if not at a certain cost. ----- Page : 1/8\ Suivant: [Page suivante](https://www.capterra.lu/software/1036729/kigo?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/1036729/kigo) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Données structurées