--- description: Questback : qu'en pensent les utilisateurs ? Lisez les avis clients sur Questback, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Questback - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Outils de vote en ligne](/directory/30092/survey/software) > [Questback](/software/1037172/questback) # Questback Canonical: https://www.capterra.lu/software/1037172/questback Page : 1/3\ Suivant: [Page suivante](https://www.capterra.lu/software/1037172/questback?page=2) > Questback est une plateforme de gestion de l'expérience. > > Conclusion : 49 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Questback ? Les organisations qui souhaitent améliorer l'expérience de leurs clients et de leurs employés. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 49 Avis | | Simplicité | 4.4/5 | D'après l'ensemble des avis | | Support client | 4.7/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: QuestBack - **Fondé**: 2000 ## Contexte commercial - **À partir de**: 2.500,00 € - **Type de licence**: (Essai gratuit) - **Public cible**: 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: allemand, anglais, espagnol, finnois, français, norvégien, néerlandais, suédois - **Pays disponibles**: Afrique du Sud, Albanie, Allemagne, Andorre, Argentine, Australie, Autriche, Belgique, Bosnie-Herzégovine, Brésil, Bulgarie, Canada, Chypre, Croatie, Danemark, Espagne, Estonie, Finlande, France, Gibraltar et 36 de plus ## Fonctionnalités - Alertes/Notifications - Analyse des sentiments - Analyse des tendances - Analyse visuelle - Bibliothèque de questions - Collecte de données multicanal - Collecte de réponses hors ligne - Commentaires anonymes - Distribution multicanal - Division des questions (question branching) - Enquête mobile - Enquêtes et feedback - Feedback en continu - Formulaires personnalisables - Gestion de l'expérience client - Gestion de la communication - Gestion des actions - Gestion des commentaires - Gestion des commentaires négatifs - Gestion des e-mails - Gestion des enquêtes et sondages - Gestion des performances - Gestion des évaluations de la performance - Goal Setting/Tracking - Historique des clients - Importation et exportation de données - Logique d'évitement - Messagerie SMS - Modèles personnalisables - Personnalisation des URL - Prise en charge de plusieurs langues - Questions personnalisables - Rapports et analyses - Segmentation de la clientèle - Sondages d'opinion - Structure des enquêtes de Net Promoter Score (NPS) - Structure enquêtes CSAT - Suivi de l'engagement - Suivi de la progression - Suivi des plaintes - Tableau de bord - Tableau de bord d'activités - Third-Party Integrations - Visualisation de données - e-mail marketing ## Intégrations (1 au total) - Startdeliver ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique ## Category - [Outils de vote en ligne](https://www.capterra.lu/directory/30092/survey/software) ## Catégories connexes - [Outils de vote en ligne](https://www.capterra.lu/directory/30092/survey/software) - [Logiciels d'expérience client](https://www.capterra.lu/directory/30671/customer-experience/software) - [Feedback à 360 degrés](https://www.capterra.lu/directory/30666/360-degree-feedback/software) - [motivation des collaborateurs](https://www.capterra.lu/directory/30817/employee-engagement/software) - [Logiciels de satisfaction client](https://www.capterra.lu/directory/30541/customer-satisfaction/software) ## Logiciels similaires 1. [Typeform](https://www.capterra.lu/software/137289/typeform) — 4.7/5 (945 reviews) 2. [Google Forms](https://www.capterra.lu/software/176571/google-forms) — 4.7/5 (11363 reviews) 3. [SurveyMonkey](https://www.capterra.lu/software/32728/surveymonkey) — 4.6/5 (10426 reviews) 4. [Jotform](https://www.capterra.lu/software/158456/jotform-4-0) — 4.7/5 (2794 reviews) 5. [SurveySparrow](https://www.capterra.lu/software/168823/surveysparrow) — 4.4/5 (121 reviews) ## Avis ### "Some kind of "multitool" for many different types of surveys" — 5.0/5 > **Mikaela** | *27 février 2024* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: Questback is user-friendly, educational, and provides an opportunity to gain a good overview in the tool. There are endless possibilities to use ready-made questions such as NPS, eNPS, etc., but also to create your own questions. Of course, you can also customize your survey to match the company's colors, with logos, fonts, etc. Another very positive aspect is the management of "anonymous identity," which many recipients appreciate and which is handled well in Questback > > **Inconvénients**: I wish there was a chat support in the tool, even though the support responds quickly then you send them email. > > I like Questback, and I definitely recommend it ----- ### "Easy to use - even for the computer illiterate" — 5.0/5 > **Melissa** | *5 mars 2023* | Cabinets médicaux | Taux de recommandation : 10.0/10 > > **Avantages**: The ease of use, and the incredible "help" team, who have answered some very silly questions from my side.In addition to being able to set up our own surveys, if we cannot, we can just send what is needed to our contact, and he does it for us.Any answers, assistance, guidance needed is always promptly answered. > > **Inconvénients**: It isn't always intuitive - like a right click of a button doesn't take you anywhere > > We are using Questback to get feedback from our patient's on things they would like to see improvement on, and that is incredibly useful to just do online quickly.We can also use it for staff surveys and questionnaires for research, competition nominations. ----- ### "Interface and development" — 4.0/5 > **Nina** | *5 juillet 2023* | Immobilier | Taux de recommandation : 8.0/10 > > **Avantages**: I like the interface total and th possibility to costumize. Easy to build the quests. > > **Inconvénients**: Reports are sometimes difficult (comparisons and filters). > > Very good. Nowadays, I like that they focus on development. ----- ### "Easy to set up and very logical and easy to use and make changes" — 5.0/5 > **Magnus** | *2 octobre 2023* | Assurance | Taux de recommandation : 10.0/10 > > **Avantages**: Good support, good setup and always works > > **Inconvénients**: We were thinking that the designed felt a little bit old > > Very satisfied and we dont want to change ----- ### "Questback essentials as a survey tool" — 5.0/5 > **Jimmy** | *3 juillet 2023* | Gestion de l'enseignement | Taux de recommandation : 9.0/10 > > **Avantages**: Really easy to manipulate raw data, and also to produce high impact visual reporting of headline numbers and trends.Individualised reports for subsections of a survey are invaluable, and it's worth taking the time to learn how to create exactly what you need > > **Inconvénients**: Designing specific reports can be a little tricky, particularly in the post GDPR world where survey data must be withheld if consent is not obtained for sharing\! That said, once I learned the system, the reports are absolutely accurate and invaluable for our users > > Very happy. Used for many years now, and the system has never crashed, never failed, and I've yet to see an alternative product which can provide the same quality output ----- Page : 1/3\ Suivant: [Page suivante](https://www.capterra.lu/software/1037172/questback?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/1037172/questback) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | nb | | | nl | | | nl-BE | | | sv | | ----- ## Données structurées