--- description: Fathom : qu'en pensent les utilisateurs ? Lisez les avis clients sur Fathom, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Fathom - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Outils de chat avec IA](/directory/31596/conversational-ai-platform/software) > [Fathom](/software/1037530/fathom) # Fathom Canonical: https://www.capterra.lu/software/1037530/fathom Page : 1/34\ Suivant: [Page suivante](https://www.capterra.lu/software/1037530/fathom?page=2) > Un assistant de réunion optimisé par IA gratuit qui enregistre, transcrit et résume instantanément vos réunions afin que vous n'ayez plus jamais à prendre de notes. > > Conclusion : 808 utilisateurs lui ont donné la note de **5.0/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Fathom ? Toute personne qui passe beaucoup d'appels vidéos : professionnels de la vente et de la réussite des clients, fondateurs, entreprises comptant des équipes distantes, consultants, etc. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **5.0/5** | 808 Avis | | Simplicité | 5.0/5 | D'après l'ensemble des avis | | Support client | 5.0/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.9/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.9/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 100% | (10/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: FATHOM ## Contexte commercial - **À partir de**: 15,00 $US - **Type de licence**: (Version gratuite disponible) (Essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur) - **Langues**: allemand, anglais, espagnol, français, italien, portugais - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 208 de plus ## Fonctionnalités - Analyse prédictive - Conférences vidéo - Enregistrements - Intelligence artificielle et machine learning - Intelligence conversationnelle - Logiciels d'expérience client - Logiciels de chatbots - Messagerie instantanée - Partage des fichiers - Pour organisations et équipes commerciales - Prise en charge de plusieurs langues - Rapports et analyses - Reconnaissance vocale - Saisie de données - Timecode - Traitement automatique du langage naturel - Transcription automatique - Transcription des appels ## Intégrations (9 au total) - Asana - Google Meet - HubSpot CRM - Microsoft Teams - Salesforce Platform - Salesforce Sales Cloud - Slack - Zapier - Zoom Workplace ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances ## Category - [Outils de chat avec IA](https://www.capterra.lu/directory/31596/conversational-ai-platform/software) ## Catégories connexes - [Outils de chat avec IA](https://www.capterra.lu/directory/31596/conversational-ai-platform/software) - [Enregistrement des appels](https://www.capterra.lu/directory/30533/call-recording/software) - [Logiciels de transcription](https://www.capterra.lu/directory/31836/transcription/software) - [Logiciels d'assistant commercial avec IA](https://www.capterra.lu/directory/34135/ai-sales-assistant/software) - [Logiciels de réunions](https://www.capterra.lu/directory/30802/meeting/software) ## Logiciels similaires 1. [Zoom Workplace](https://www.capterra.lu/software/144037/zoom-video-conferencing) — 4.6/5 (14585 reviews) 2. [Slack](https://www.capterra.lu/software/135003/slack) — 4.7/5 (24110 reviews) 3. [Modjo](https://www.capterra.lu/software/215663/modjo) — 4.7/5 (60 reviews) 4. [Outreach](https://www.capterra.lu/software/159318/outreach) — 4.4/5 (310 reviews) 5. [SalesLoft](https://www.capterra.lu/software/157977/salesloft) — 4.3/5 (231 reviews) ## Avis ### "Best AI notetaker I've found" — 5.0/5 > **Lee** | *22 mai 2025* | Marketing et publicité | Taux de recommandation : 10.0/10 > > **Avantages**: Fathom is simple in its use and doesn't hide a lot of its features behind a paywall. They provide more than the other AI notetakers and it was lot easier to set up than the others as well. Whenever I've had a question, their support responds in hours, sometimes minutes, not in days. Couldn't ask for much more than that. > > **Inconvénients**: One thing I wish Fathom did was give the ability to upload audio files to be transcribed. Sometimes getting on a call isn't feasible so having the ability to upload a conversation would save a lot of time in the future. > > Fathom is simple, effective, and doesn’t lock core features behind a paywall. It does exactly what it promises, with fast support and an easy setup. ----- ### "Fathom-able" — 5.0/5 > **Utilisateur vérifié** | *29 août 2025* | Gestion d'organisme à but non lucratif | Taux de recommandation : 10.0/10 > > **Avantages**: Call Quality and Feature: Very accurate in capturing relevant information and easy to follow—great communication\! > > **Inconvénients**: There is no app version of this AI Notetaker. An app version would make it easier to record in-person meetings without a PC present > > Overall, I enjoy the sharp accuracy, post session outlined notes, font type, Fathom AI where you can ask question and the AI bot tailors the answer based on the content and it was able to articulate in a readable but detailed style ----- ### "Incredible free plan" — 5.0/5 > **Rachel** | *8 mai 2026* | Logiciels | Taux de recommandation : 10.0/10 > > **Avantages**: The free plan is super-robust\!\!\! As a small business owner, this is my top priority. Plus, their support for all their customers, even the free plan, is incredible. > > **Inconvénients**: There are some bugs in terms of sharing recordings and granting access. For myself, it's not something I usually care about, but if you're working with a team, be aware that it takes a learning curve. > > I am very, very glad with this software. From all the meeting notetaker softwares that keep popping up, this is by far the one with the most robust free plan. ----- ### "Lost Two Years of Client Data Due to Fathom's Poor Customer Service" — 1.0/5 > **Michael** | *18 décembre 2024* | Formation professionnelle et coaching | Taux de recommandation : 0.0/10 > > **Avantages**: Transcription and AI generated summaries were helpful > > **Inconvénients**: Horrible customer service that resulted in me losing two years of customer data. > > I would strongly advise anyone, particularly startups and solopreneurs, to avoid using Fathom at the risk of losing your intellectual property. I used Fathom for two years and was happy with the services. When I first signed up for an account I used an email address related to a business development organization that I belonged to. Fast forward two years, and I decide to leave the business development network and attempt to change the email associated with my Fathom account. Fathom makes it incredibly difficult to do this. You can't just go into your account settings and change your email, but you need to send a form requesting their assistance. Finding this form was itself a challenge, and only possible after I sent a Help request to them. I made the change request several weeks prior to when the account transfer was needed and I got zero response. I followed up twice including a specific drop dead date by which I needed the change made or I was going to lose access. Still nothing. Three weeks later and after a third attempt to resolve the problem they get back to me. Only at this point do they inform me that their policy prohibits them from making the account transfer without proof of ownership of the old account; however that ship had sailed and I was no longer in a position to do so. Had they responded when I initially made the account transfer request, this would not have been a problem. When I explained the situation and pointed out that their slow response prohibited me from complying with their policy, they basically told me that I would have to accept losing TWO YEARS of client data. All because their own customer service was unable to respond to my account change request. This has caused significant damage to my company, as I no longer have access to transcripts and files for several long-term client relationships. Fathom is taking zero accountability. I feel like they have illegally expropriated my business secrets, but regardless I'm left stuck with no resolution in sight. There are plenty of competitors out there where this would not be a concern. Don't take a chance at losing all of your data due to Fathom's incompetence. ----- ### "Great tool - already a must have" — 5.0/5 > **Caroline** | *24 janvier 2026* | Médecine douce | Taux de recommandation : 10.0/10 > > **Avantages**: I’ve tried several tools in this category, but this one truly stands out. The accuracy of the transcription is top-tier, even with background noise, and the AI-generated summaries are a total game-changer for my productivity. It’s incredibly intuitive and easy to use, making it a permanent part of my daily workflow. Highly recommended for anyone looking to save time\! > > **Inconvénients**: There is one significant drawback for power users: it is currently not possible to collect Zoom chat data. This makes it difficult to maintain a complete record within a CRM, as any links or notes shared in the chat are lost. It is a fantastic, easy-to-use tool for voice, but the lack of chat integration is a missed opportunity for full CRM automation. Actually, CRM integration does not actually seem to be working despite the possibility being announced. Very frustrating\! ----- Page : 1/34\ Suivant: [Page suivante](https://www.capterra.lu/software/1037530/fathom?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/1037530/fathom) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Données structurées