--- description: Surfboard : qu'en pensent les utilisateurs ? Lisez les avis clients sur Surfboard, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Surfboard - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Planification du personnel](/directory/30756/employee-scheduling/software) > [Surfboard](/software/1039354/surfboard) # Surfboard Canonical: https://www.capterra.lu/software/1039354/surfboard Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/1039354/surfboard?page=2) > Surfboard est une plateforme WFM (Workforce Management) simple et équitable pour les équipes de support client. > > Conclusion : 9 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Surfboard ? Équipes de support client Équipes de support technique Équipes chargées de la gestion de l'expérience client Équipes du service client Équipes de support ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 9 Avis | | Simplicité | 4.2/5 | D'après l'ensemble des avis | | Support client | 4.9/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.8/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.0/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Surfboard ## Contexte commercial - **Public cible**: 11–50, 51–200, 201–500, 501–1.000 - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur) - **Langues**: anglais - **Pays disponibles**: Afrique du Sud, Albanie, Allemagne, Andorre, Anguilla, Antigua-et-Barbuda, Argentine, Aruba, Australie, Autriche, Bahamas, Barbade, Belgique, Belize, Bermudes, Biélorussie, Bolivie, Bosnie-Herzégovine, Brésil, Bulgarie et 108 de plus ## Fonctionnalités - Accès mobile - Analyse de la productivité - Base de données des employés - Budgétisation et prévision - CTI (couplage téléphonie informatique) - Changement d'équipe - Communication multicanal - Gestion de l'expérience client - Gestion de la communication - Gestion de la conformité - Gestion des calendriers - Gestion des centres d'appel - Gestion des congés - Gestion des employés - Gestion des feuilles de temps - Gestion des performances - Gestion des présences - Gestion des tâches - Gestion du personnel - Interface d'agent - Intraday Management - Intégration des employés - Mesure des performances - Planification automatisée - Planification du personnel - Portail libre-service - Prévision du travail - Rapports et analyses - Rapports et statistiques - Suivi des activités - Suivi des compétences - Suivi des présences - Suivi et analyse de l'utilisation - Tableau de bord d'activités - Third-Party Integrations ## Intégrations (15 au total) - Aircall - BambooHR - CharlieHR - Dixa - Google Calendar - Gusto - Intercom - Kustomer - Microsoft Outlook - Oyster - PayFit - Personio - Slack - Twilio Flex - Workday HCM ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Chat ## Category - [Planification du personnel](https://www.capterra.lu/directory/30756/employee-scheduling/software) ## Catégories connexes - [Planification du personnel](https://www.capterra.lu/directory/30756/employee-scheduling/software) - [Support client](https://www.capterra.lu/directory/32315/customer-support/software) - [Logiciels de Customer Success](https://www.capterra.lu/directory/30961/customer-success/software) - [Service client](https://www.capterra.lu/directory/22/customer-service/software) - [Logiciels de gestion du personnel pour call center](https://www.capterra.lu/directory/32607/call-center-workforce-management/software) ## Logiciels similaires 1. [Bitrix24](https://www.capterra.lu/software/113540/bitrix24) — 4.2/5 (984 reviews) 2. [CXone Mpower](https://www.capterra.lu/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) 3. [Salesforce Service Cloud](https://www.capterra.lu/software/136189/salesforce) — 4.5/5 (820 reviews) 4. [Playvox](https://www.capterra.lu/software/164542/playvox) — 4.8/5 (109 reviews) 5. [Assembled](https://www.capterra.lu/software/195644/assembled) — 4.7/5 (85 reviews) ## Avis ### "Great, reliable product with smooth onboarding experience" — 5.0/5 > **Shannon** | *24 janvier 2023* | Services financiers | Taux de recommandation : 9.0/10 > > **Avantages**: Surfboard is just aesthetically pleasing, my team love the look, and I love the look. It makes identifying your Activities much easier when we can colour-coordinate them. The onboarding experience was smooth and fun, \[sensitive content hidden\] and the team made sure to tick every box and dot every i to make sure we were running smoothly and anything not going so well was resolved quickly.I love that it does most of the heavy lifting, meaning I can concentrate more on other tasks than having to monotonously schedule each day out, it gives me a lot of time back. > > **Inconvénients**: The only feature I have run into issues with is the "rescheduling" feature only allows for a full week to be rescheduled instead of 1 day or one person in the team. Although I understand why this is the case, to make sure that all areas of the Q are covered and shared fairly, I think for smaller teams we need more flexibility to change one person's shift without disrupting a full team's rota. I know a new feature may be in the works for this already, just showing again Surfboard attention to client needs. > > Great product, great onboarding, amazing support and a real time saver\! ----- ### "Herramienta integral que optimiza las tareas diarias de Servicio de Atención al Cliente" — 5.0/5 > **Gabriela** | *8 juillet 2023* | Vente au détail | Taux de recommandation : 10.0/10 > > **Avantages**: Ayuda a mejorar la eficiencia, la comunicación y la calidad del servicio al cliente. > > **Inconvénients**: Es posible que algunas funcionalidades o características de Surfboard no se ajusten completamente a sus requisitos, lo que podría requerir adaptaciones o complementos adicionales > > Usando Surfboard he experimentado una notable mejora en la gestión de los centros de atención telefónica. La plataforma ha facilitado el seguimiento de las actividades y me ha permitido tener una visión clara de todas las interacciones con los clientes. ----- ### "Surfboard for CD review" — 4.0/5 > **Florie** | *24 janvier 2023* | Vente au détail | Taux de recommandation : 4.0/10 > > **Avantages**: It's visually pleasing and the view of the day is clear. The support team is great and super reactive - they always take our feedback in consideration and work on quick fixes. I've seen so much improvement already since the day when we first used Surfboard to now, so I'm confident it will keep on improving. > > **Inconvénients**: it's quite tricky to get the algorithm to work exactly as we would love to. Often we see days where activities are not shared evenly between the team, some other activities are missing, etc.It still requires a lot of manual adjustments before we can solely follow the schedule. This is why I would be a bit hesitant to recommend it as it is now, as it is still quite time consuming to get the schedule accurate each day. > > Surfboard has helped us bring a clearer vision of the team and also activity needs. It has changed the way we spread the team across different channels (phones, chats, emails, etc) and give much more structure to the day. ----- ### "User friendly and customised workforce management" — 4.0/5 > **caitlin** | *24 janvier 2023* | Vente au détail | Taux de recommandation : 8.0/10 > > **Avantages**: The product is easy to view and understand by our team and new features and improvements are constantly being made, > > **Inconvénients**: It still needs some work on the rescheduling function (in the works) to make real time changes more easily. Would be useful to be able to allign with budgeting for the forecasting area. > > The team are very available and helpful, there is a lot on the roadmap and the product it always evolving in many ways to our needs. We've been really valued by the team and feedback has been taken onboard. Its been a gamechanger for our team in terms of our daily workflow and intraday management. ----- ### "A breath of fresh air" — 5.0/5 > **Phoenix** | *24 janvier 2023* | Biens de consommation | Taux de recommandation : 10.0/10 > > **Avantages**: The automation of tasking based on prior inbound tickets is a lifesaver. It takes the guesswork out of scheduling peoples' weeks and ensures they're where they need to be for our customers. Slack integration is also amazing, making sure the team are where they need to be and switching tasks on-time. > > **Inconvénients**: Having to create a calendar and invite a Surfboard email account to track holiday and OOO was a bit clunky but it's become easier over time as updates roll out regularly. > > Overall I've enjoyed this experience, it's saved managers hours each week and there is a marked improvement in team performance. Over time the tool has learned our habits and requires fewer manual edits over time. ----- Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/1039354/surfboard?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/1039354/surfboard) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Données structurées