---
description: IKON Dealer Contact Management System : qu'en pensent les utilisateurs ? Lisez les avis clients sur IKON Dealer Contact Management System, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: IKON Dealer Contact Management System - Avis, notes, prix et abonnements - Capterra Luxembourg 2026
---

Breadcrumb: [Accueil](/) > [Logiciels de gestion des interventions](/directory/10009/field-service-management/software) > [IKON Dealer Contact Management System](/software/1041858/ikon-dealer-contact-management-system)

# IKON Dealer Contact Management System

Canonical: https://www.capterra.lu/software/1041858/ikon-dealer-contact-management-system

> Solution cloud complète permettant aux fabricants d’améliorer l’efficacité de leurs opérations sur le terrain et de leur réseau de franchise.
> 
> Conclusion : 3 utilisateurs lui ont donné la note de **5.0/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

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## Présentation

### Qui utilise IKON Dealer Contact Management System ?

Ces solutions sont adaptées aux grandes et petites franchises des secteurs de l’automobile, du transport, de l’agriculture, de la construction et des sports motorisés.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **5.0/5** | 3 Avis |
| Simplicité | 5.0/5 | D'après l'ensemble des avis |
| Support client | 5.0/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 5.0/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 5.0/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 100% | (10/10 Probabilité de recommander le produit) |

## À propos de l'éditeur

- **Société**: Optimum Info

## Contexte commercial

- **À partir de**: 3.500,00 $US
- **Type de licence**:  (Essai gratuit)
- **Public cible**: 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur)
- **Langues**: allemand, anglais, chinois, chinois traditionnel, espagnol, français, italien, néerlandais
- **Pays disponibles**: Allemagne, Australie, Autriche, Belgique, Canada, Danemark, Finlande, France, Hongrie, Inde, Irlande, Italie, Mexique, Norvège, Pays-Bas, Pologne, Portugal, Roumanie, Royaume-Uni, Slovaquie et 3 de plus

##  Fonctionnalités

- Accès mobile
- Base de données de contacts
- Gestion des contacts
- Gestion des expéditions
- Gestion des flux de travail
- Planification
- Signature électronique
- Tableau de bord d'activités

## Ressources d'aide

- Service client/e-mail
- FAQ/forums
- Base de connaissances
- Support téléphonique

## Category

- [Logiciels de gestion des interventions](https://www.capterra.lu/directory/10009/field-service-management/software)

## Catégories connexes

- [Logiciels de gestion des interventions](https://www.capterra.lu/directory/10009/field-service-management/software)
- [Logiciels d'expérience client](https://www.capterra.lu/directory/2/customer-relationship-management/software)

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3. [Salesforce Sales Cloud](https://www.capterra.lu/software/61368/salesforce) — 4.4/5 (18768 reviews)
4. [Dynamics 365](https://www.capterra.lu/software/157279/dynamics-365) — 4.4/5 (5811 reviews)
5. [Odoo](https://www.capterra.lu/software/135618/odoo) — 4.2/5 (1294 reviews)

## Avis

### "Competitive advantages of IKON" — 5.0/5

> **Benoit** | *11 mai 2023* | Automobile | Taux de recommandation : 10.0/10
> 
> **Avantages**: Thanks to the integration of all the menus and modules, all updates and due dates will be recorded in future contact reports. This means that you won't forget anything important, as everything is interconnected and communicates seamlessly with each other. In summary, the system ensures that all relevant information is captured and organized for your convenience.
> 
> **Inconvénients**: Nothing to add in this section
> 
> IKON has revolutionized the way we manage dealer documentation such as contact reports and action items. Instead of scattered information in numerous locations, everything is now centralized and easily accessible. With IKON, you'll never have to worry about missing important details from dealer visits, as notes are all captured in one place. This streamlined approach ensures that information is readily available whenever you need it, eliminating the frustration of searching through multiple sources.

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### "Craft review" — 5.0/5

> **Christopher** | *6 juin 2023* | Automobile | Taux de recommandation : 10.0/10
> 
> **Avantages**: Since the basic layout and standardized topics are readily available, it makes the report easier to write.  I also like being able to include documents as attachments.
> 
> **Inconvénients**: 1.  SMART reports should be an option to add with every report.  Currently, only the dealer report card is included with a Craft report.  If I want to include financials, KPI reports or any other type of report, I must generate the report, save it on the hard drive and then upload the file to Craft.  It would be nice to click checkboxes and those reports would automatically be included at the user's wish.2.When writing the report, the current format will not allow charts to be cut and pasted in the document areas.  I need to include the chart as an attachement and talk about it in the document area.3.  The document area is essentially two small windows, within a window that is on the main screen.  The writing area is small.  While the area can be expanded to make the writing area larger, expansion of the secondary window also increases the size of the dead space that I can do nothing with.  When I write a long contact report, I am forced to scroll up and down to look and review at what I have written.
> 
> Overall, I like Craft and have made far more use of contact reporting than when I need to use Word.

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### "This Contact Reporting solution is what we were seeking." — 5.0/5

> **Bill** | *18 mai 2023* | Automobile | Taux de recommandation : 9.0/10
> 
> **Avantages**: We had an expensive contact management system in place previously that did not meet our needs, and was costly.  The IKON Dealer Contact Management System has been the answer.  It's a cost effective but dynamic solution for our contact reporting needs.  Best of all, it's easy to use and make adjustments as needed.
> 
> **Inconvénients**: It would be great if the application was more designed for mobile use.
> 
> We have had much better engagement with our field team members as this solution is designed for contact reporting, and is a simple platform to understand.

## Liens

- [Afficher sur Capterra](https://www.capterra.lu/software/1041858/ikon-dealer-contact-management-system)

## Cette page est disponible dans les langues suivantes.

| Langue | URL |
| en | <https://www.capterra.com/p/10004056/IKON-Dealer-Contact-Management-System/> |
| en-AE | <https://www.capterra.ae/software/1041858/ikon-dealer-contact-management-system> |
| en-AU | <https://www.capterra.com.au/software/1041858/ikon-dealer-contact-management-system> |
| en-CA | <https://www.capterra.ca/software/1041858/ikon-dealer-contact-management-system> |
| en-GB | <https://www.capterra.co.uk/software/1041858/ikon-dealer-contact-management-system> |
| en-IE | <https://www.capterra.ie/software/1041858/ikon-dealer-contact-management-system> |
| en-IL | <https://www.capterra.co.il/software/1041858/ikon-dealer-contact-management-system> |
| en-IN | <https://www.capterra.in/software/1041858/ikon-dealer-contact-management-system> |
| en-NZ | <https://www.capterra.co.nz/software/1041858/ikon-dealer-contact-management-system> |
| en-SG | <https://www.capterra.com.sg/software/1041858/ikon-dealer-contact-management-system> |
| en-ZA | <https://www.capterra.co.za/software/1041858/ikon-dealer-contact-management-system> |
| fr | <https://www.capterra.fr/software/1041858/ikon-dealer-contact-management-system> |
| fr-BE | <https://fr.capterra.be/software/1041858/ikon-dealer-contact-management-system> |
| fr-CA | <https://fr.capterra.ca/software/1041858/ikon-dealer-contact-management-system> |
| fr-LU | <https://www.capterra.lu/software/1041858/ikon-dealer-contact-management-system> |

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