--- description: Kople : qu'en pensent les utilisateurs ? Lisez les avis clients sur Kople, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Kople - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels pour ONG (organisation non gouvernementale)](/directory/30805/nonprofit/software) > [Kople](/software/1048786/kople) # Kople Canonical: https://www.capterra.lu/software/1048786/kople Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/1048786/kople?page=2) > Kople est un outil CRM (Customer Relationship Management) cloud conçu pour aider les organismes à but non lucratif et les institutions publiques à associer bénévoles et personnes vulnérables. > > Conclusion : 9 utilisateurs lui ont donné la note de **4.4/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Kople ? Kople travaille avec des ONG et des institutions publiques qui mettent en relation des bénévoles et des citoyens vulnérables et qui recherchent un guichet unique conforme au RGPD pour une mise en correspondance efficace et personnelle ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.4/5** | 9 Avis | | Simplicité | 4.6/5 | D'après l'ensemble des avis | | Support client | 4.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.4/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.0/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Kople ## Contexte commercial - **À partir de**: 60,00 € - **Type de licence**: (Version gratuite disponible) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000 - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: allemand, anglais, danois - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 207 de plus ## Fonctionnalités - Gestion des contacts - Gestion des e-mails - Gestion des flux de travail - Gestion des tâches - Importation et exportation de données - Logiciels d'expérience client - Rapports et analyses - Stockage de documents - Tableau de bord d'activités ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique ## Category - [Logiciels pour ONG (organisation non gouvernementale)](https://www.capterra.lu/directory/30805/nonprofit/software) ## Catégories connexes - [Logiciels pour ONG (organisation non gouvernementale)](https://www.capterra.lu/directory/30805/nonprofit/software) - [Logiciels d'expérience client](https://www.capterra.lu/directory/2/customer-relationship-management/software) ## Logiciels similaires 1. [Givebutter](https://www.capterra.lu/software/172048/givebutter) — 4.8/5 (871 reviews) 2. [Donorbox](https://www.capterra.lu/software/156860/donorbox) — 4.8/5 (624 reviews) 3. [DonorPerfect](https://www.capterra.lu/software/2698/donorperfect-fundraising-software) — 4.5/5 (1385 reviews) 4. [Zeffy](https://www.capterra.lu/software/220131/zeffy) — 4.8/5 (474 reviews) 5. [Bonterra Network for Good](https://www.capterra.lu/software/111128/bonterra-guided-fundraising) — 4.6/5 (936 reviews) ## Avis ### "Kople is Perfect Match for Small Non-profit" — 5.0/5 > **Sarah** | *15 mars 2024* | Gestion d'organisme à but non lucratif | Taux de recommandation : 10.0/10 > > **Avantages**: Easy of use, excellent customer service, customizable by the users, simple interface for both entering and managing data as well as for customizing processes / fields / forms. > > **Inconvénients**: Having to pay for reports\! The reporting functionality is the big win for us with Kople. We are going to make it work with our budget. > > It's been great\! The developers are wonderful to work with, they are knowledgeable and respond in a timely way to questions. I was able to work in a "training" environment to get the hang of it and figure out some customizations before starting to import data into the LIVE environment. And this is all at the FREE tier level\! ----- ### "Experiences with Kople" — 5.0/5 > **Danilo** | *2 février 2024* | Philanthropie | Taux de recommandation : 9.0/10 > > **Avantages**: - Easy and self-explanatory - Everything is well organised - Easy access to statistics and filtered lists - Upload function for documents of specific members and possibility to directly contact the person via Kople - Friendly and helpful Customer support from the first meeting on > > **Inconvénients**: - I haven't had any negative experiences so far... Maybe the price: cheaper is always better (especially for nonprofits) but it's not "unfair". > > Friendly team that helped us along the way. Settup of the system was easy. All in all, it improved our daily working experience. It was exactly what we were looking for. ----- ### "Excellent service and adaptability, challenges with functionality" — 3.0/5 > **Emma** | *22 janvier 2024* | Organisme social ou civique | Taux de recommandation : 5.0/10 > > **Avantages**: I greatly appreciate the service; I always receive answers for my questions within the same day, if not within a few hours\! I particularly value \[sensitive content hidden\]' ability to understand needs and convert these into proposals for new functions or projects. > > **Inconvénients**: Currently, the available functions do not sufficiently cover our needs. Moreover, we have had continuous difficulties with basic functions, such as the call function, which has had a negative impact on the trust in and use of Kople. ----- ### "Review by Alzheimerforeningen" — 4.0/5 > **Mille** | *11 septembre 2023* | Gestion d'organisme à but non lucratif | Taux de recommandation : 8.0/10 > > **Avantages**: 1. Secure storage of sensitive personal data. 2. It's a strength that Kople enables all forms of communication (calls, SMS, and emails) from within the same system, ensuring documentation of everything that has occurred in the dialogue with a registered individual. 3. The system also makes it easy to monitor volunteer users of the system and intervene when necessary. > > **Inconvénients**: 1. The integration between Kople and our CRM system has been challenging and still doesn't work perfectly in some aspects - but I'm uncertain whether it's more due to our CRM system rather than Kople. 2. Additionally, issues related to the call function are one of the biggest challenges. This makes our volunteer match leaders skeptical about whether they can 'rely' on the system and can drain their motivation. 3. The matching function is also not as intuitive and user-friendly as I would like it to be. > > Kople is a good product for a visiting service like Activity Friends, as it addresses many challenges, such as data storage and result monitoring, etc. However, there are also pitfalls when involving volunteers (often 65+), who may not be the primary target audience for the program, which seems to have been designed more with paid/professional employees in mind. But as a user of Kople for nearly a year and a half now, it's hard to imagine how our project would run without it. ----- ### "Don't know what this means" — 4.0/5 > **Susanne** | *19 avril 2024* | Organisme social ou civique | Taux de recommandation : 9.0/10 > > **Avantages**: easy to use, and provide a good helpful tool > > **Inconvénients**: cant sent email and sms to more then one at the time ----- Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/1048786/kople?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/1048786/kople) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Données structurées