---
description: CallAI : qu'en pensent les utilisateurs ? Lisez les avis clients sur CallAI, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: CallAI - Avis, notes, prix et abonnements - Capterra Luxembourg 2026
---

Breadcrumb: [Accueil](/) > [Logiciels d'assurance qualité pour centre de contact](/directory/33415/contact-center-quality-assurance/software) > [CallAI](/software/1051183/callai)

# CallAI

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> Solution automatisée qui aide les centres d'appels à analyser les performances des agents et des superviseurs, à analyser les concurrents et les fonctionnalités des produits.
> 
> Conclusion : 7 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

-----

## Présentation

### Qui utilise CallAI ?

CallAI est un outil de travail pour les centres d'appels et les entreprises qui gèrent des transactions vocales, des services d'assistance, des entretiens, des enquêtes ou des consultations et qui souhaitent analyser et optimiser leurs conversations.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.7/5** | 7 Avis |
| Simplicité | 5.0/5 | D'après l'ensemble des avis |
| Support client | 5.0/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 5.0/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 5.0/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) |

## À propos de l'éditeur

- **Société**: GoVivace
- **Entreprise fondée en**: 2009

## Contexte commercial

- **À partir de**: 49,99 $US
- **Type de licence**:  (Essai gratuit)
- **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Déploiement et plateformes**: Cloud, SaaS, web, Linux (sur site)
- **Langues**: anglais, espagnol, français, hindi, portugais, vietnamien
- **Pays disponibles**: Afrique du Sud, Allemagne, Anguilla, Antigua-et-Barbuda, Argentine, Aruba, Australie, Bahamas, Barbade, Belize, Bermudes, Bolivie, Brésil, Canada, Chili, Colombie, Costa Rica, Cuba, Curaçao, Dominique et 44 de plus

##  Fonctionnalités

- Analyse de la productivité
- Analyse des sentiments
- CTI (couplage téléphonie informatique)
- Communication multicanal
- Employee Coaching Tools
- Enquêtes clients
- Enquêtes et feedback
- Enregistrement des appels
- Gestion de l'expérience client
- Gestion de la conformité
- Gestion de la qualité
- Gestion des campagnes
- Gestion des commentaires
- IVR
- Identification de l'appelant
- Interface d'agent
- Journalisation des appels
- Logiciels d'expérience client
- Mesure des performances
- Multiples modèles de notation
- Rapports et analyses
- Scripts d'appel
- Suivi des appels
- Suivi des conversions
- Suivi des indicateurs clés de performance
- Suivi des mots-clés
- Tableau de bord d'activités
- Third-Party Integrations
- Transcription automatique

## Intégrations (30 au total)

- AzureDesk
- AzureSmart
- Gmail
- Google Ads
- HubSpot CRM
- HubSpot Marketing Hub
- HubSpot Sales Hub
- HubSpot Service Hub
- Salesforce B2B Commerce
- Salesforce CPQ & Billing
- Salesforce Commerce Cloud
- Salesforce Communications Cloud
- Salesforce Consumer Goods Cloud
- Salesforce Customer360
- Salesforce Desk

... et 15 intégrations supplémentaires

## Ressources d'aide

- Service client/e-mail
- FAQ/forums
- Base de connaissances
- Support téléphonique
- Chat

## Category

- [Logiciels d'assurance qualité pour centre de contact](https://www.capterra.lu/directory/33415/contact-center-quality-assurance/software)

## Catégories connexes

- [Logiciels d'assurance qualité pour centre de contact](https://www.capterra.lu/directory/33415/contact-center-quality-assurance/software)
- [Logiciels de gestion du personnel pour call center](https://www.capterra.lu/directory/32607/call-center-workforce-management/software)
- [Logiciels de centre d'appel](https://www.capterra.lu/directory/30007/call-center/software)
- [Suivi des appels](https://www.capterra.lu/directory/30901/call-tracking/software)
- [Logiciels d'analyse de la parole](https://www.capterra.lu/directory/32258/speech-analytics/software)

##  Logiciels similaires

1. [Ringover](https://www.capterra.lu/software/169627/ringover) — 4.7/5 (872 reviews)
2. [Convoso](https://www.capterra.lu/software/76768/cloud-predictive-dialer) — 4.5/5 (387 reviews)
3. [DialedIn CCaaS](https://www.capterra.lu/software/29589/callcenternow) — 4.8/5 (324 reviews)
4. [LiveAgent](https://www.capterra.lu/software/102188/liveagent) — 4.7/5 (1783 reviews)
5. [Nextiva](https://www.capterra.lu/software/175788/nextiva) — 4.6/5 (916 reviews)

## Avis

### "CallAI platform from Govivace was the perfect answer to our challenges." — 4.0/5

> **Mark** | *15 juin 2024* | Produits alimentaires | Taux de recommandation : 9.0/10
> 
> **Avantages**: The solution has been flawlessly suited to our needs, markedly improving the operations of our call center. Combining their solution with their attentive support team has far exceeded our projections. We immensely appreciative of their efforts, and I offer my heartfelt wishes for their future success.
> 
> **Inconvénients**: CallAI is a ideal solution. they are perfect
> 
> The solution has proven to be the perfect fit for our needs, substantially elevating the performance of our call center.

-----

### "Efficient for my contact center" — 4.0/5

> **Bravira** | *15 juin 2024* | Production alimentaire | Taux de recommandation : 9.0/10
> 
> **Avantages**: The CallAI technology emerged as the perfect solution we had been searching for. It markedly lessened the burden on our QA team by automating the call monitoring workflows.
> 
> **Inconvénients**: Engineered for optimal efficiency in our contact center
> 
> The sophisticated analytics provided by CallAI facilitated real-time insights into agent performance, identifying both their strengths and areas needing development.

-----

### "Good Auto QA software" — 5.0/5

> **Brain** | *5 juin 2024* | Immobilier | Taux de recommandation : 9.0/10
> 
> **Avantages**: Our QA team faced significant pressure to monitor, evaluate, and provide feedback on every calls in my center. I came across Govivace's CallAI solution which turned out to be the perfect solution. The burden on my QA team was significantly reduced by automating the call monitoring process. CallAI provides real-time tracking of agent performance, highlighting areas where individual agents performed well and identifying those had issues and needed improvement.
> 
> **Inconvénients**: CallAI is a good automated QA and call analytics solution.
> 
> The CallAI solution is improving our call center operations. We appreciate the support provided by the Govivace team.

-----

### "Automated quality metrics makes performance tracking easy" — 5.0/5

> **anurag** | *8 septembre 2023* | Logiciels | Taux de recommandation : 10.0/10
> 
> **Avantages**: This product allws me to look at quantitative quality metrics for various call quality assessment criterion and that is a huge advantage for me. It allows me to track progress and identify areas of improvement quickly to improve the overall performance of my team. There are also other standard features for call research and sentiment, speaking rate and word cloud etc that are helpful.
> 
> **Inconvénients**: Although many features work right out of the box, the quality metrics dashboard is custom to the needs and requires a little bit of setup, for which we got training and support.
> 
> It took us about two months to fully transition and navigate through all the workflow and requirements related issues. However the user experience after that has been great. Product support is great and I don't have any problems.

-----

### "Efficient for Contact Center" — 5.0/5

> **Edwin** | *29 mai 2024* | Automobile | Taux de recommandation : 10.0/10
> 
> **Avantages**: Managing the daily calls was a challenging task that required a significant amount of time and resources. The constant need to monitor, evaluate, and provide feedback on each call put immense pressure on my in-house Quality Assurance (QA) team. To address these challenges, I turned to Govivace for their CallAI solution.

Govivace's CallAI proved to be the ideal solution I had been searching for. It significantly reduced the workload of my QA team by automating the call monitoring process. The advanced analytics provided by CallAI enabled real-time tracking of agent performance, identifying areas where individual agents were excelling and where they needed improvement.
> 
> **Inconvénients**: CallAI is a perfect solution. We haven’t experienced any problems with them
> 
> The CallAI solution itself has been perfect for our needs, greatly improving our call center operations. Coupled with the dedicated support team, this collaboration has exceeded our expectations. I truly appreciate their hard work and dedication. Keep up the excellent work, Govivace team. Good luck with your future endeavors.

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## Liens

- [Afficher sur Capterra](https://www.capterra.lu/software/1051183/callai)

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