---
description: CallAI : qu'en pensent les utilisateurs ? Lisez les avis clients sur CallAI, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: CallAI - Avis, notes, prix et abonnements - Capterra Luxembourg 2026
---

Breadcrumb: [Accueil](/) > [Logiciels d'assurance qualité pour centre de contact](/directory/33415/contact-center-quality-assurance/software) > [CallAI](/software/1051183/callai)

# CallAI

Canonical: https://www.capterra.lu/software/1051183/callai

Page : 1/2\
Suivant: [Page suivante](https://www.capterra.lu/software/1051183/callai?page=2)

> Solution automatisée qui aide les centres d'appels à analyser les performances des agents et des superviseurs, à analyser les concurrents et les fonctionnalités des produits.
> 
> Conclusion : 7 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

-----

## Présentation

### Qui utilise CallAI ?

CallAI est un outil de travail pour les centres d'appels et les entreprises qui gèrent des transactions vocales, des services d'assistance, des entretiens, des enquêtes ou des consultations et qui souhaitent analyser et optimiser leurs conversations.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.7/5** | 7 Avis |
| Simplicité | 5.0/5 | D'après l'ensemble des avis |
| Support client | 5.0/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 5.0/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 5.0/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) |

## À propos de l'éditeur

- **Société**: GoVivace
- **Fondé**: 2009

## Contexte commercial

- **À partir de**: 49,99 $US
- **Type de licence**:  (Essai gratuit)
- **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Déploiement et plateformes**: Cloud, SaaS, web, Linux (sur site)
- **Langues**: anglais, espagnol, français, hindi, portugais, vietnamien
- **Pays disponibles**: Afrique du Sud, Allemagne, Anguilla, Antigua-et-Barbuda, Argentine, Aruba, Australie, Bahamas, Barbade, Belize, Bermudes, Bolivie, Brésil, Canada, Chili, Colombie, Costa Rica, Cuba, Curaçao, Dominique et 44 de plus

##  Fonctionnalités

- Analyse de la productivité
- Analyse des sentiments
- CTI (couplage téléphonie informatique)
- Communication multicanal
- Employee Coaching Tools
- Enquêtes clients
- Enquêtes et feedback
- Enregistrement des appels
- Gestion de l'expérience client
- Gestion de la conformité
- Gestion de la qualité
- Gestion des campagnes
- Gestion des commentaires
- IVR
- Identification de l'appelant
- Interface d'agent
- Journalisation des appels
- Logiciels d'expérience client
- Mesure des performances
- Multiples modèles de notation
- Rapports et analyses
- Scripts d'appel
- Suivi des appels
- Suivi des conversions
- Suivi des indicateurs clés de performance
- Suivi des mots-clés
- Tableau de bord d'activités
- Third-Party Integrations
- Transcription automatique

## Intégrations (30 au total)

- AzureDesk
- AzureSmart
- Gmail
- Google Ads
- HubSpot CRM
- HubSpot Marketing Hub
- HubSpot Sales Hub
- HubSpot Service Hub
- Salesforce B2B Commerce
- Salesforce CPQ & Billing
- Salesforce Commerce Cloud
- Salesforce Communications Cloud
- Salesforce Consumer Goods Cloud
- Salesforce Customer360
- Salesforce Desk

... et 15 intégrations supplémentaires

## Ressources d'aide

- Service client/e-mail
- FAQ/forums
- Base de connaissances
- Support téléphonique
- Chat

## Category

- [Logiciels d'assurance qualité pour centre de contact](https://www.capterra.lu/directory/33415/contact-center-quality-assurance/software)

## Catégories connexes

- [Logiciels d'assurance qualité pour centre de contact](https://www.capterra.lu/directory/33415/contact-center-quality-assurance/software)
- [Logiciels de gestion du personnel pour call center](https://www.capterra.lu/directory/32607/call-center-workforce-management/software)
- [Logiciels de centre d'appel](https://www.capterra.lu/directory/30007/call-center/software)
- [Suivi des appels](https://www.capterra.lu/directory/30901/call-tracking/software)
- [Logiciels d'analyse de la parole](https://www.capterra.lu/directory/32258/speech-analytics/software)

##  Logiciels similaires

1. [Ringover](https://www.capterra.lu/software/169627/ringover) — 4.7/5 (858 reviews)
2. [Convoso](https://www.capterra.lu/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews)
3. [Calabrio ONE](https://www.capterra.lu/software/110588/calabrio-one-suite) — 4.5/5 (263 reviews)
4. [DialedIn CCaaS](https://www.capterra.lu/software/29589/callcenternow) — 4.8/5 (315 reviews)
5. [Nextiva](https://www.capterra.lu/software/175788/nextiva) — 4.6/5 (914 reviews)

## Avis

### "Efficient for Contact Center" — 5.0/5

> **Edwin** | *29 mai 2024* | Automobile | Taux de recommandation : 10.0/10
> 
> **Avantages**: Managing the daily calls was a challenging task that required a significant amount of time and resources. The constant need to monitor, evaluate, and provide feedback on each call put immense pressure on my in-house Quality Assurance (QA) team. To address these challenges, I turned to Govivace for their CallAI solution.

Govivace's CallAI proved to be the ideal solution I had been searching for. It significantly reduced the workload of my QA team by automating the call monitoring process. The advanced analytics provided by CallAI enabled real-time tracking of agent performance, identifying areas where individual agents were excelling and where they needed improvement.
> 
> **Inconvénients**: CallAI is a perfect solution. We haven’t experienced any problems with them
> 
> The CallAI solution itself has been perfect for our needs, greatly improving our call center operations. Coupled with the dedicated support team, this collaboration has exceeded our expectations. I truly appreciate their hard work and dedication. Keep up the excellent work, Govivace team. Good luck with your future endeavors.

-----

### "Good Auto QA software" — 5.0/5

> **Brain** | *5 juin 2024* | Immobilier | Taux de recommandation : 9.0/10
> 
> **Avantages**: Our QA team faced significant pressure to monitor, evaluate, and provide feedback on every calls in my center. I came across Govivace's CallAI solution which turned out to be the perfect solution. The burden on my QA team was significantly reduced by automating the call monitoring process. CallAI provides real-time tracking of agent performance, highlighting areas where individual agents performed well and identifying those had issues and needed improvement.
> 
> **Inconvénients**: CallAI is a good automated QA and call analytics solution.
> 
> The CallAI solution is improving our call center operations. We appreciate the support provided by the Govivace team.

-----

### "CallAI platform from Govivace was the perfect answer to our challenges." — 4.0/5

> **Mark** | *15 juin 2024* | Produits alimentaires | Taux de recommandation : 9.0/10
> 
> **Avantages**: The solution has been flawlessly suited to our needs, markedly improving the operations of our call center. Combining their solution with their attentive support team has far exceeded our projections. We immensely appreciative of their efforts, and I offer my heartfelt wishes for their future success.
> 
> **Inconvénients**: CallAI is a ideal solution. they are perfect
> 
> The solution has proven to be the perfect fit for our needs, substantially elevating the performance of our call center.

-----

### "Efficient for my contact center" — 4.0/5

> **Bravira** | *15 juin 2024* | Production alimentaire | Taux de recommandation : 9.0/10
> 
> **Avantages**: The CallAI technology emerged as the perfect solution we had been searching for. It markedly lessened the burden on our QA team by automating the call monitoring workflows.
> 
> **Inconvénients**: Engineered for optimal efficiency in our contact center
> 
> The sophisticated analytics provided by CallAI facilitated real-time insights into agent performance, identifying both their strengths and areas needing development.

-----

### "Good solution for automating manual QA process" — 5.0/5

> **Danny** | *5 juin 2024* | Immobilier | Taux de recommandation : 9.0/10
> 
> **Avantages**: CallAI solution automated our quality check process by monitoring calls, tracking of agent performance, highlighting areas where individual agents are good and identifying those were under performing.
> 
> **Inconvénients**: Execellent Automated QA solution. They are perfect
> 
> The CallAI solution has significantly improved our quality. Great team support.

-----

Page : 1/2\
Suivant: [Page suivante](https://www.capterra.lu/software/1051183/callai?page=2)

## Liens

- [Afficher sur Capterra](https://www.capterra.lu/software/1051183/callai)

## Cette page est disponible dans les langues suivantes.

| Langue | URL |
| en | <https://www.capterra.com/p/10011014/CallAI/> |
| en-AE | <https://www.capterra.ae/software/1051183/callai> |
| en-AU | <https://www.capterra.com.au/software/1051183/callai> |
| en-CA | <https://www.capterra.ca/software/1051183/callai> |
| en-GB | <https://www.capterra.co.uk/software/1051183/callai> |
| en-IE | <https://www.capterra.ie/software/1051183/callai> |
| en-IL | <https://www.capterra.co.il/software/1051183/callai> |
| en-IN | <https://www.capterra.in/software/1051183/callai> |
| en-NZ | <https://www.capterra.co.nz/software/1051183/callai> |
| en-SG | <https://www.capterra.com.sg/software/1051183/callai> |
| en-ZA | <https://www.capterra.co.za/software/1051183/callai> |
| es | <https://www.capterra.es/software/1051183/callai> |
| es-AR | <https://www.capterra.com.ar/software/1051183/callai> |
| es-CL | <https://www.capterra.cl/software/1051183/callai> |
| es-CO | <https://www.capterra.co/software/1051183/callai> |
| es-CR | <https://www.capterra.co.cr/software/1051183/callai> |
| es-DO | <https://www.capterra.do/software/1051183/callai> |
| es-EC | <https://www.capterra.ec/software/1051183/callai> |
| es-MX | <https://www.capterra.mx/software/1051183/callai> |
| es-PA | <https://www.capterra.com.pa/software/1051183/callai> |
| es-PE | <https://www.capterra.pe/software/1051183/callai> |
| fr | <https://www.capterra.fr/software/1051183/callai> |
| fr-BE | <https://fr.capterra.be/software/1051183/callai> |
| fr-CA | <https://fr.capterra.ca/software/1051183/callai> |
| fr-LU | <https://www.capterra.lu/software/1051183/callai> |
| pt | <https://www.capterra.com.br/software/1051183/callai> |
| pt-PT | <https://www.capterra.pt/software/1051183/callai> |

-----

## Données structurées

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Capterra Luxembourg aide des millions de professionnels à trouver le bon logiciel. Découvrez les avis, les notes et les listes exhaustives d'outils informatiques.","email":"info@capterra.lu","url":"https://www.capterra.lu/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.lu/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/user/CapterraTV"]},{"name":"CallAI","description":"CallAI utilise l'IA (intelligence artificielle) pour analyser et extraire des informations des conversations. CallAI peut aider les entreprises à améliorer la satisfaction des clients, les performances des agents et l'efficacité opérationnelle en fournissant des fonctionnalités telles que :\n\n• Fiches d'assurance qualité automatiques\n• Analyse des ressentis des clients\n• Tendances et alertes relatives aux opérateurs d'appel\n• Analyse de la concurrence\n• Mesures du taux de bavardage et du taux de prise de parole\n• Biométrie vocale et caractéristiques des interlocuteurs\n\nCallAI est un outil puissant qui permet de comprendre et d'optimiser vos conversations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/bcf2ba8a-9ed2-48ec-92a8-e148f89d9060.png","url":"https://www.capterra.lu/software/1051183/callai","@id":"https://www.capterra.lu/software/1051183/callai#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.lu/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":7},"offers":{"price":"49.99","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Linux on premise"},{"@id":"https://www.capterra.lu/software/1051183/callai#faqs","@type":"FAQPage","mainEntity":[{"name":"Qui utilise CallAI ?","@type":"Question","acceptedAnswer":{"text":"CallAI est un outil de travail pour les centres d'appels et les entreprises qui gèrent des transactions vocales, des services d'assistance, des entretiens, des enquêtes ou des consultations et qui souhaitent analyser et optimiser leurs conversations.","@type":"Answer"}}]},{"@id":"https://www.capterra.lu/software/1051183/callai#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Accueil","position":1,"item":"/","@type":"ListItem"},{"name":"Logiciels d'assurance qualité pour centre de contact","position":2,"item":"/directory/33415/contact-center-quality-assurance/software","@type":"ListItem"},{"name":"CallAI","position":3,"item":"/software/1051183/callai","@type":"ListItem"}]}]}
</script>