--- description: HelpHero : qu'en pensent les utilisateurs ? Lisez les avis clients sur HelpHero, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HelpHero - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Intégration des employés](/directory/30819/onboarding/software) > [HelpHero](/software/1053316/helphero) # HelpHero Canonical: https://www.capterra.lu/software/1053316/helphero Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/1053316/helphero?page=2) > HelpHero est un outil logiciel simple et abordable utilisé pour créer de meilleures expériences en matière de prise en main et d'aide pour les utilisateurs d'applications sans programmation. > > Conclusion : 7 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise HelpHero ? HelpHero est approuvé par les entreprises axées sur les utilisateurs du monde entier, des start-up aux entreprises établies. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 7 Avis | | Simplicité | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.7/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 5.0/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.1/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: HelpHero ## Contexte commercial - **À partir de**: 55,00 $US - **Type de licence**: (Essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 208 de plus ## Fonctionnalités - Aide contextuelle - Analyse visuelle - Ciblage du public - Création de contenu - Engagement des clients - Formation sur application - Intégration de l'utilisateur - Intégration des employés - Modèles personnalisables - Outils en libre-service - Portail libre-service - Prise en charge de plusieurs langues - Rapports et analyses - Rapports et statistiques - Suivi des activités - Tableau de bord d'activités ## Intégrations (1 au total) - Intercom ## Ressources d'aide - Service client/e-mail - Chat ## Category - [Intégration des employés](https://www.capterra.lu/directory/30819/onboarding/software) ## Catégories connexes - [Intégration des employés](https://www.capterra.lu/directory/30819/onboarding/software) - [Outils UX (expérience utilisateur)](https://www.capterra.lu/directory/31036/ux/software) - [Plateformes d'adoption numérique](https://www.capterra.lu/directory/31638/digital-adoption-platform/software) - [Logiciels d'onboarding client](https://www.capterra.lu/directory/33476/client-onboarding/software) - [Logiciels de Customer Success](https://www.capterra.lu/directory/30961/customer-success/software) ## Logiciels similaires 1. [Product Fruits](https://www.capterra.lu/software/1011214/product-fruits) — 4.7/5 (89 reviews) 2. [Rocketlane](https://www.capterra.lu/software/1015299/rocketlane) — 4.7/5 (127 reviews) 3. [GUIDEcx](https://www.capterra.lu/software/175189/guidecx) — 4.7/5 (64 reviews) 4. [OnRamp](https://www.capterra.lu/software/1039867/onramp) — 5.0/5 (1 reviews) 5. [BrainStorm](https://www.capterra.lu/software/205039/brainstorm-quickhelp) — 4.5/5 (17 reviews) ## Avis ### "Great price, great service" — 5.0/5 > **Utilisateur vérifié** | *3 octobre 2023* | Équipement et fournitures de bureau | Taux de recommandation : 10.0/10 > > **Avantages**: HelpHero is a low-cost and easy to implement solution that allows us to quickly generate customer onboarding guides. > > **Inconvénients**: The only negative I would have is the Dismiss vs. Cancel options on tours can be a little confusing. > > The overall experience has been great. Anytime I needed help, they were quick to respond. ----- ### "Excellent onboarding product - we use it in two apps" — 5.0/5 > **Pablo** | *20 octobre 2023* | E-learning | Taux de recommandation : 10.0/10 > > **Avantages**: Simplicity, the fact that is "just works", scalable, excellent customer service, price > > **Inconvénients**: Lack of in-built ability to space out popups over time (e.g. "run this workflow only if the previous one finished at least a day ago"). It can be done by requires coding. > > HelpHero has been all along the way for us in our journey. We use it in two separate products. It has scaled really well with our business and user patterns. Customer support has been always incredible. For instance, we required WCAG AA accessibility features and they added them within weeks. ----- ### "Good for starting cheap, but it lacks in the details" — 4.0/5 > **Oliver** | *17 novembre 2023* | Services aux consommateurs | Taux de recommandation : 3.0/10 > > **Avantages**: It's inexpensive and easy to set up. The basic functionality is in place and works as intended. > > **Inconvénients**: The login flow with the magic link is not convenient. Also, the editor is unintuitive at times. We now have dozens of tours that still can't be sorted in folders. That could need a redesign for sure. > > Overall I think it was the right choice to go with HelpHero when we started. Not at least because of the competitive pricing. Now with some traction more pro features and a higher level of customization would be needed, but we are stuck there. Now we need to consider switching to a more sophisticated solution, which is not what we would love to do. ----- ### "\[sensitive content hidden\] is fantastic" — 5.0/5 > **James** | *23 novembre 2023* | Automobile | Taux de recommandation : 9.0/10 > > **Avantages**: Customer support from \[sensitive content hidden\] has been exemplary. His professional and simple requests allowed us to resolve a long-standing issue with our integration coding. > > **Inconvénients**: I cannot deactivate / draft tours. I have to delete it a recreate the template from a saved doc when ready to reimplement. > > HelpHero has been a very effective tool to use in a multitude of ways. We've used it for onboarding tours, release notes, announcements \& alerts. It has helped us to expose messages far quicker to our users, than if we'd had to develop a popup. ----- ### "New Innovations HelpHero Review" — 5.0/5 > **Marton** | *3 novembre 2023* | Cabinets médicaux | Taux de recommandation : 9.0/10 > > **Avantages**: I like how we're able to provide in-software guidance on how to use our product – since it can be difficult for new users. > > **Inconvénients**: I wish there was a way to create folders for all of the tours, checklists, and hotspots; the organization of folders would help us find things that we've built much easier. Also, I wish there was a way to include a button for users to turn tours on/off. > > Overall, I think it's a fantastic product that really helps our users learn how to use our software. Great job\! ----- Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/1053316/helphero?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/1053316/helphero) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | ----- ## Données structurées