--- description: Medallia Experience Cloud : qu'en pensent les utilisateurs ? Lisez les avis clients sur Medallia Experience Cloud, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Medallia Experience Cloud - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels d'expérience client](/directory/30671/customer-experience/software) > [Medallia Experience Cloud](/software/107199/medallia-enterprise) # Medallia Experience Cloud Canonical: https://www.capterra.lu/software/107199/medallia-enterprise Page : 1/3\ Suivant: [Page suivante](https://www.capterra.lu/software/107199/medallia-enterprise?page=2) > Le logiciel le plus attrayant au monde pour améliorer les performances commerciales en écoutant les clients et en améliorant leur expérience. > > Conclusion : 33 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Medallia Experience Cloud ? Plateforme de gestion de l'expérience client qui aide les entreprises de toutes tailles à recueillir et analyser les opinions des clients sur tous les canaux de communication afin d'améliorer la valeur globale de la marque. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 33 Avis | | Simplicité | 4.5/5 | D'après l'ensemble des avis | | Support client | 4.3/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.4/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Medallia - **Pays**: San Francisco, É.-U. - **Fondé**: 2001 ## Contexte commercial - **À partir de**: 5,00 $US - **Public cible**: 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Allemagne, Argentine, Australie, Brésil, Canada, Chili, Colombie, Espagne, France, Inde, Irlande, Israël, Italie, Japon, Mexique, Nouvelle-Zélande, Pologne, R.A.S. chinoise de Hong Kong, Royaume-Uni, Singapour et 3 de plus ## Fonctionnalités - Analyse de texte - Analyse des sentiments - Analyse visuelle - Benchmarking - Bibliothèque de questions - Collecte de données multicanal - Collecte de réponses hors ligne - Commentaires anonymes - Distribution multicanal - Division des questions (question branching) - Enquête mobile - Enquêtes et feedback - Gestion de la communication - Gestion des actions - Gestion des commentaires - Gestion des commentaires négatifs - Gestion des enquêtes et sondages - Gestion des objectifs - Importation et exportation de données - Logiciels d'expérience client - Logique d'évitement - Modèles personnalisables - Personnalisation des URL - Prise en charge de plusieurs langues - Rapports et analyses - Reconnaissance des employés - Segmentation - Segmentation de la clientèle - Sondages d'opinion - Suivi de l'engagement - Suivi des plaintes - Tableau de bord - Tableau de bord d'activités - Third-Party Integrations - Visualisation de données - e-mail marketing ## Intégrations (15 au total) - Contentsquare - Fullstory - Google Maps - Jira - Lockdown & Crisis Communication Platform - Marketo Engage - Medallia Digital Experience Analytics - Quantum Metric - Salesforce Sales Cloud - ServiceNow - Slack - Tableau - Twilio - Workplace from Meta - Zendesk Suite ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels d'expérience client](https://www.capterra.lu/directory/30671/customer-experience/software) ## Catégories connexes - [Logiciels d'expérience client](https://www.capterra.lu/directory/30671/customer-experience/software) - [Outils de vote en ligne](https://www.capterra.lu/directory/30092/survey/software) - [Logiciels de satisfaction client](https://www.capterra.lu/directory/30541/customer-satisfaction/software) - [motivation des collaborateurs](https://www.capterra.lu/directory/30817/employee-engagement/software) - [Logiciels de NPS (Net Promoter Score)](https://www.capterra.lu/directory/32075/nps/software) ## Logiciels similaires 1. [Google Forms](https://www.capterra.lu/software/176571/google-forms) — 4.7/5 (11363 reviews) 2. [SurveyMonkey](https://www.capterra.lu/software/32728/surveymonkey) — 4.6/5 (10426 reviews) 3. [Jotform](https://www.capterra.lu/software/158456/jotform-4-0) — 4.7/5 (2794 reviews) 4. [Typeform](https://www.capterra.lu/software/137289/typeform) — 4.7/5 (945 reviews) 5. [SurveySparrow](https://www.capterra.lu/software/168823/surveysparrow) — 4.4/5 (121 reviews) ## Avis ### "Can get a little confusing" — 4.0/5 > **Utilisateur vérifié** | *12 septembre 2019* | Comptabilité | Taux de recommandation : 7.0/10 > > **Avantages**: Lot's of information given when looking at surveys, very helpful > > **Inconvénients**: For a new user, not super user friendly. Lots of coding you need to know to read the info about the member to be able to answer. ----- ### "Medallia is the best" — 5.0/5 > **Aaron** | *27 juillet 2021* | Administration publique | Taux de recommandation : 10.0/10 > > **Avantages**: The software is very intuitive, and the surveys are very "clean" and easy to navigate. There is a wide variety of reporting analytics that contain much rich data. This can really help improve processes and procedures and give insight into the types of people answering the surveys. > > **Inconvénients**: While the software as a whole is really intuitive, the skip logic is not the easiest to navigate without initial guidance. However, I found that it works extremely well for most circumstances once you do know how to navigate it. ----- ### "Medallia Product Review" — 4.0/5 > **Jared** | *16 juillet 2019* | Services et technologies de l'information | Taux de recommandation : 6.0/10 > > **Avantages**: I liked that Medallia allows my clients to give feedback to me on how I handled them throughout the sales cycle, it gives me an actual score of how well I performed which I can use to improve future customer experiences. > > **Inconvénients**: The software is sometimes intimidating for me because most customers do not respond to the survey or get mad about being asked for feedback. Therefore only people who were really upset about the service they received respond extremely negatively and are not helpful with their feedback. > > Medallia is very helpful in gauging how well a salesperson is actually performing with creating a quality buying experience for clients. At the end of the day the software is only as good as the quality of information users input into it, but the software itself does a nice job of creating a medium for feedback. ----- ### "Important for any customer service department/Organization." — 5.0/5 > **Alex** | *21 juillet 2023* | Services aux consommateurs | Taux de recommandation : 10.0/10 > > **Avantages**: Reports, customers comment and the full chart of the department i manage. Has a full view of what are the strengths and weakness. Can plan according what its been pointed on each feedback. > > **Inconvénients**: When downloading reports most of the time webpage is slow as ever and it gives a hard time. > > Excellent tool. I can have a better understanding of what customers are telling us via the surveys and what are their needs. ----- ### "Customer feedback in real time" — 5.0/5 > **Utilisateur vérifié** | *30 novembre 2019* | Produits pharmaceutiques | Taux de recommandation : 10.0/10 > > **Avantages**: Medallia is a great tool to receive customer feedback in real-time. Having instant, constructive feedback allows us to recognize outstanding employees as well as improve our customer experience. I also love the templates that allow us to respond to customer comments. > > **Inconvénients**: Nothing. I absolutely love it. It has great feature all around from Instant feedback to simplified customer replies... > > Overall, it allows for instant recognition of employees and the ability to analyze feedback. ----- Page : 1/3\ Suivant: [Page suivante](https://www.capterra.lu/software/107199/medallia-enterprise?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/107199/medallia-enterprise) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | ----- ## Données structurées