Qui utilise SysAid ?

SysAid est au service d'organisations de toutes tailles et de tous les secteurs d'activité, des PME aux plus grandes entreprises. Il existe diverses formules adaptées à tous les clients, de l'édition de base à l'édition d'entreprise.

Description de SysAid

Le Help Desk de SysAid propose un seul tableau de bord pour gérer tout votre support informatique. Vous trouverez tous les éléments essentiels dont vous avez besoin en un seul endroit, y compris un outil de gestion des tickets et des ressources informatiques, un portail en libre-service et plus encore. Installez votre Help Desk personnalisable facilement et rapidement à partir du cloud ou de logiciels téléchargeables localement. Avec plus de 15 ans d'expérience, SysAid a aidé plus de 100 000 administrateurs du monde entier. Obtenez une version d'essai gratuite dès maintenant.

Informations sur SysAid

SysAid Technologies

http://www.sysaid.com/

Fondé en 2002

Ressources d'aide

  • Service de support permanent (réponse directe)
  • Support en horaire de bureau
  • En ligne

Déploiement

  • Cloud, SaaS, web
  • Installation (Windows)
  • Mobile (iOS natif)
  • Mobile (Android natif)

Formation

  • Formation présentielle
  • Formation en ligne en direct
  • Webinaires
  • Documentation
Vidéo de SysAid
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Présentation des tarifs de SysAid

Consulter les tarifs

SysAid est disponible en version gratuite et propose un essai gratuit.


Version gratuite

Oui

Essai gratuit

SysAid - Fonctionnalités

  • Gestion de la configuration
  • Gestion de la maintenance
  • Gestion des achats
  • Gestion des audits
  • Gestion des contrats/licences
  • Gestion des demandes
  • Gestion des fournisseurs
  • Gestion des stocks
  • Suivi de la conformité
  • Suivi des coûts

Logiciels de gestion des ressources informatiques : afficher la liste complète

  • Accès et contrôle à distance
  • Alertes et remontée des problèmes
  • Chat en temps réel
  • Communication multicanal
  • Configuration des workflows
  • Gestion de la base de connaissances
  • Gestion des accords de service
  • Gestion des billets
  • Gestion des centres d'appel
  • Gestion des ressources informatiques
  • Intégration des e-mails
  • Intégration des médias sociaux
  • Macros et réponses types
  • Monitoring réseau
  • Portail libre-service
  • Rapports et analyses
  • Routage automatisé
  • Stockage de documents
  • Stratégie de marque personnalisable
  • Suivi des interactions

Logiciels helpdesk : afficher la liste complète

  • Accès mobile
  • Base de connaissances
  • CMDB
  • Contrôle à distance
  • Gestion des SLA
  • Gestion des achats
  • Gestion des changements
  • Gestion des incidents
  • Gestion des ressources informatiques
  • Portail libre-service

Logiciels pour centres de services : afficher la liste complète

  • Gestion de la configuration
  • Gestion de la disponibilité
  • Gestion de projets
  • Gestion des changements
  • Gestion des contrats/licences
  • Gestion des incidents
  • Gestion des problèmes
  • Gestion des versions et du déploiement
  • Portail libre-service
  • Suivi des ressources

Outils ITSM : afficher la liste complète

SysAid - Logiciels similaires

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Avis sur SysAid

Afficher 5 avis sur 283

Note globale
4,5/5
Facilité d'utilisation
4,4/5
Service client
4,5/5
Fonctionnalités
4,4/5
Rapport qualité-prix
4,5/5
Thomas B.
IT Analyst
Cabinet d'avocats, 51-200 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 19/06/2019

"SysAid - Simple Solution, Big Outcome"

Commentaires: The Team are friendly and understood our needs (Once we had defined these). Overall the process has been quite simple, it's simply getting your head around using new software/solutions.

Avantages: I love the fact that SysAid is not a boring 'Out of the Box' 'This is what you get' experience.
SysAid is tailored to your needs during the implementation process, from colour schemes, to custom data fields, to process automation.

Inconvénients: I dislike the fact that I had to learn 'very basic' HTML to implement notifications. This wasn't a great hinderance, but definitely something I disliked.

  • Source de l'avis 
  • Publié le 19/06/2019
James W.
Systems Administrator III
Enseignement supérieur, 201-500 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 07/10/2019

"SysAid Review"

Commentaires: We have tracking capability with SysAid that we never had before. We are able to better route our service requests to the correct team for quicker response. We have better ability to tier our help desk services. We have the capability of tracking hardware and software assets and maintaining an ITIL CMDB.

Avantages: Includes an asset management system and CMDB, modern interface for end-users and administrators, excellent sales and technical support.

Inconvénients: Workflow management is a little outdated and has a bit of a learning curve.

  • Source de l'avis 
  • Publié le 07/10/2019
Sanjay C.
Technical Support Officer
Services financiers, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 03/09/2020

"SysAid Review by Sanja Campbell of Jamaica Stock Exchange"

Commentaires: Overall it has been great. Our admins have greater visibility of the tickets submitted. our end users love the product as well.

Avantages: tracking of tickets and issues are simple.
centralized hub. I can send messages and update my tickets from one location
I like the live chat feature as well
the auto notifications make my life easier as well

Inconvénients: I cant think of an element i do not like.

  • Source de l'avis 
  • Publié le 03/09/2020
Jae N.
Network Engineer/Administrator
Transport routier/ferroviaire, 51-200 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    3/5
  • Facilité d'utilisation
    2/5
  • Fonctionnalités
    3/5
  • Support client
    1/5
  • Rapport qualité-prix
    2/5
  • Probabilité de recommander le produit
    2/10
  • Source de l'avis 
  • Publié le 25/09/2017

"Behind the times."

Commentaires: A haphazard ticket system that sometimes works better then nothing at all.

Avantages: I like that you can make quick keys for EU's to access Web-Portal. I like the customization of tickets, assets and EU portals (once you can figure them out). I love the Language Configuration Text file you can use to make it totally your own. LDAP integration is a total dream come true.

Inconvénients: Customer service is HORRID! To the point of complaints have to go to CEO of SysAid and had to have HER get on the phone with us. Mobile apps for Android and Now iOS are broken or severely limited functionality and VERY outdated compared to other ITSM's apps. RDS never works correctly. Assets have never fully populated, even though all our systems have agents and services enabled correctly. SNMP devices are atrocious to get to populate and forget monitoring... You have to have a degree in Theoretical Physics near to find the OID's and a dedicated systems analyst to research them and keep them updated.

Dashboard has disappeared and can't get it to return, let alone ever work. The entire interface is clunky and looks like it was written when XP was in it's prime. WMI Scans are pointless as you can't do anything with the results of those found devices. Small to Medium business would be better off with Spiceworks IMHO.

Réponse de l'éditeur

envoyé par SysAid Technologies le 01/10/2017

Thank you for your honest feedback.
We understand that life is not always perfect, but we want to have open communication with our customers to keep improving.
Sometimes, our CEO jumps on welcome calls with clients, and personally introduces herself. You happened to be on such a call.
To answer your issues:
Mobile apps - We¿ve been working on new apps for the past few months and are currently releasing them to the App Stores. The iPhone app is available and adopted to iOS 11, and a new Android app is currently being uploaded.
Agents and asset management - We¿re working on a better user experience to deploy and manage agents and are constantly introducing updates.
Product interface - We just released a new user experience for end users in our Self-Service Portal and are currently upgrading the admin user interface. Take a look at the new Self-Service Portal, to view the new UI we¿re releasing.
Your account manager will contact you tomorrow to make sure your issues are addressed

  • Source de l'avis 
  • Publié le 25/09/2017
Eric F.
Engineer
Construction, 51-200 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 17/06/2020

"All essencials in one service desk"

Commentaires: IT issues such as internet/ server down, softwares not working, new hiring / off board processes, approvals trough dynamic workflows usage.
The most we like that is automated and no more manual work needed anymore which saves us a lot of time to focus on tasks with higher priority and urgency.

Avantages: No need for multiple tools and softwares anymore as SysAid has all essencials in one service desk. Easy to use and friendly. Lots of 3rd parties integrations available, such as Teamviewer, Office365, Sap and much more.

Inconvénients: I like everything as is completely customizable and automated, maybe like less that the integration with softwares like Sap required a special coding and configuration but fully understand as it was based on our needs which is amazing to have the option to customize according to our requirements and needs. There are tons of softwares that dont offer this and only what it comes by default , out of the box.

  • Source de l'avis 
  • Publié le 17/06/2020