--- description: SysAid : qu'en pensent les utilisateurs ? Lisez les avis clients sur SysAid, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SysAid - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels helpdesk](/directory/30008/help-desk/software) > [SysAid](/software/107225/sysaid) # SysAid Canonical: https://www.capterra.lu/software/107225/sysaid Page : 1/22\ Suivant: [Page suivante](https://www.capterra.lu/software/107225/sysaid?page=2) > Gérez facilement toutes vos activités de Help Desk avec cette solution informatique éprouvée. Vous trouverez tous les éléments essentiels dont vous avez besoin dans un seul tableau de bord. > > Conclusion : 523 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise SysAid ? SysAid est au service d'organisations de toutes tailles et de tous les secteurs d'activité, des PME aux plus grandes entreprises. Il existe diverses formules adaptées à tous les clients, de l'édition de base à l'édition d'entreprise. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 523 Avis | | Simplicité | 4.5/5 | D'après l'ensemble des avis | | Support client | 4.5/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: SysAid - **Pays**: Toronto, Canada - **Entreprise fondée en**: 2002 ## Contexte commercial - **À partir de**: 89,00 $US - **Type de licence**: (Essai gratuit) - **Prix**: Contactez SysAid pour plus de renseignement concernant les tarifs. - **Public cible**: 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Windows (sur site), Linux (sur site), Chromebook (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, arabe, bulgare, catalan, chinois, coréen, croate, danois, espagnol, estonien, finnois, français, grec, hindi, hongrois, hébreu, indonésien, italien, japonais, letton, lituanien, norvégien, néerlandais, ourdou, ouzbek, polonais, portugais, roumain, russe, serbe, slovaque, slovène, suédois, thaï, turc, ukrainien - **Pays disponibles**: Albanie, Allemagne, Andorre, Autriche, Belgique, Biélorussie, Bosnie-Herzégovine, Bulgarie, Canada, Chypre, Croatie, Danemark, Espagne, Estonie, Finlande, France, Gibraltar, Groenland, Grèce, Guernesey et 33 de plus ## Fonctionnalités - Accès et contrôle à distance - Alertes/Notifications - Alerts/Escalation - Automatisation des processus métiers - Autorisations basées sur les rôles - Barcode/Ticket Scanning - Base de données de clients - Chat en temps réel - Chat et messagerie - Communication multicanal - Configuration des workflows - Contrôle du processus d'approbation - Contrôles/Permissions d'accès - Fonction de glisser-déposer - Gestion de la base de connaissances - Gestion de la configuration - Gestion de la conformité - Gestion des accords de service - Gestion des affectations - Gestion des audits - Gestion des billets - Gestion des capacités - Gestion des connaissances - Gestion des correctifs - Gestion des incidents - Gestion des stocks - Gestion des tâches - Gestion des utilisateurs - Gestion des versions - Importation et exportation de données - Journaux des événements - Logiciels de chatbots - Outils de collaboration - Portail libre-service - Prise en charge de plusieurs langues - Rapports de disponibilité - Rapports et analyses - Rapports informatiques - Real-Time Monitoring - Recherche en texte intégral - Suivi de la conformité - Suivi des performances - Suivi des ressources - Suivi des ressources informatiques - Support client - Surveillance et gestion à distance - Tableau de bord - Tableau de bord d'activités - Third-Party Integrations - Workflow Automation ... et 20 fonctionnalités supplémentaires ## Intégrations (27 au total) - Asana - Azure Portal - CAS - CLOUD VOD - Dialpad Ai Contact Center - GPS Fleet Tracking Software - Harvest - Hopem Property Management Software - Jotform - Lansweeper - Microsoft Entra ID - Microsoft Power BI - Microsoft Project Server Subscription Edition - Microsoft Teams - New Relic ... et 12 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels helpdesk](https://www.capterra.lu/directory/30008/help-desk/software) ## Catégories connexes - [Logiciels helpdesk](https://www.capterra.lu/directory/30008/help-desk/software) - [Outils ITSM](https://www.capterra.lu/directory/30676/itsm/software) - [Logiciels pour centres de services](https://www.capterra.lu/directory/31027/service-desk/software) - [Suivi des problèmes](https://www.capterra.lu/directory/30675/issue-tracking/software) - [Gestion des connaissances](https://www.capterra.lu/directory/30094/knowledge-management/software) ## Logiciels similaires 1. 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[LiveAgent](https://www.capterra.lu/software/102188/liveagent) — 4.7/5 (1789 reviews) ## Avis ### "Efficient IT Management with Some Room for Improvement" — 5.0/5 > **Luigi** | *5 septembre 2024* | Hôpitaux et soins de santé | Taux de recommandation : 10.0/10 > > **Avantages**: SysAid's user-friendly interface and real-time chat feature make it easy to manage IT support tasks and provide immediate assistance to users. > > **Inconvénients**: The self-service portal could use a design update, and the change management process is not as intuitive as it could be. > > Overall, SysAid has been a great ITSM solution for our organization, simplifying support processes and improving user satisfaction, though there are some areas for improvement. ----- ### "Simple and intuitive, I get along well with it." — 5.0/5 > **Spyros** | *2 juillet 2025* | Gestion de l'enseignement | Taux de recommandation : 10.0/10 > > **Avantages**: We've been using the ITAM variant in our field for years. There's a nice dashboard where you can see how many tickets are still open, how much time is left and the team's performance. If someone is already working on a ticket, you can see it at the top which is quite helpful. The knowledge base is also quite helpful, but it's rather difficult to find specific instructions there. > > **Inconvénients**: Unfortunately, the program is often only as good as its users, which means you have to get to grips with SysAid in particular in order to be able to use all features of the program. > > Reliable way to report requirements and problems, processing according to priorities. Surely benefits from implementation in the respective field. ----- ### "Cloud and Spaces Migration is Not Complete" — 3.0/5 > **Patrick** | *5 novembre 2025* | Appareils médicaux | Taux de recommandation : 7.0/10 > > **Avantages**: Very robust system with many tools and abilities baked in. Very Versatile. SysAid is working with third party tools for integration opportunities with many, many pieces of software and other environments. > > **Inconvénients**: The move from Classic to Spaces UI has been ongoing for years now, seems to have been abandoned at some point and left in an unfinished state. Spaces is half-baked with tons of issues and seems like it's been stuck halfway through its development for years now. Their documentation explaining everything about SysAid and how to use every component was great.....5-7 years ago. For the environment these days it's a coin flip if the documentation is on point or not. > > I like the on-prem system and the classic UI, it was great. This new Cloud environment and Spaces UI feels like an abandoned project that the leadership team just has not been able to call a failure and rollback yet. Either finish it or nix it. Sitting in this halfway point is counterproductive and a clear failure. ----- ### "A Reliable and Feature-Rich IT Service Management Solution" — 5.0/5 > **Toluwalope** | *9 juillet 2026* | Banque | Taux de recommandation : 10.0/10 > > **Avantages**: What I like most about SysAid is the ticket management and automation features. They make it easier to manage incidents, improve response times, and cut down on manual tasks. I also like the reporting feature because it provides useful insights into our support performance and helps us track how the team is doing. > > **Inconvénients**: The main area I think SysAid can improve on is the user interface. Although the platform has a lot of useful features, navigating some sections isn't always straightforward. Making the navigation simpler and improving the report creation process would make the overall user experience much better. > > Overall, our experience with SysAid has been positive. The platform has helped us improve the way we manage IT support by streamlining ticket management, automating routine tasks, and providing useful reporting for monitoring performance. While there are areas that could be improved, such as the user interface and navigation, it has been a reliable solution that supports our day-to-day service desk operations. ----- ### "An outstanding ITSM solution delivered by an exceptional team of professional" — 5.0/5 > **Alex** | *10 juillet 2025* | Administration publique | Taux de recommandation : 9.0/10 > > **Avantages**: We are currently in the implementation stage of the SysAid ITSM tool, and the experience so far has been outstanding. The SysAid team has been very approachable, highly knowledgeable, and genuinely friendly throughout the process. Their professionalism and support have made a real difference. There have been no hidden costs, which has made budgeting and planning straightforward. We’re especially impressed with their automation capabilities and Agentic AI solution - both are powerful, intuitive, and easily configurable. These features are set to save us significant time and money, streamlining our operations and boosting efficiency > > **Inconvénients**: While the AI and automation capabilities of this ITSM solution are undeniably powerful, streamlining many repetitive and time-consuming tasks, here is a potential downside. The reduction in manual input could impact certain roles, particularly those focused on routine service desk functions. This shift, although beneficial for operational efficiency, may leave limited time for individuals to reskill or for organisations to redeploy staff effectively. To fully realise the benefits of automation while maintaining a strong support culture, it’s essential that organisations proactively plan for workforce transition and invest in upskilling and internal mobility > > SysAid are a committed and professional team, they bring a great balance of expertise and enthusiasm to their work. It’s clear they genuinely enjoy what they do. Highly recommended\! ----- Page : 1/22\ Suivant: [Page suivante](https://www.capterra.lu/software/107225/sysaid?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/107225/sysaid) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Données structurées