--- description: ConnectWise PSA : qu'en pensent les utilisateurs ? Lisez les avis clients sur ConnectWise PSA, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ConnectWise PSA - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de PSA (Professional Services Automation)](/directory/16/professional-services-automation/software) > [ConnectWise PSA](/software/107931/connectwise-manage) # ConnectWise PSA Canonical: https://www.capterra.lu/software/107931/connectwise-manage Page : 1/12\ Suivant: [Page suivante](https://www.capterra.lu/software/107931/connectwise-manage?page=2) > ConnectWise réduit les erreurs d'inattention en générant des factures automatisées. Réduisez le temps de facturation à seulement quelques minutes \! > > Conclusion : 277 utilisateurs lui ont donné la note de **4.1/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise ConnectWise PSA ? Conçu pour les entreprises qui vendent, entretiennent et prennent en charge des technologies, notamment les prestataires d'infogérance, les fournisseurs de services de cloud computing, les revendeurs de produits à valeur ajoutée ainsi que les services d'impression gérés et de VoIP. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.1/5** | 277 Avis | | Simplicité | 3.7/5 | D'après l'ensemble des avis | | Support client | 3.7/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.1/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 70% | (7/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: ConnectWise - **Pays**: Tampa, É.-U. - **Entreprise fondée en**: 1982 ## Contexte commercial - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Allemagne, Australie, Belgique, Canada, Irlande, Luxembourg, Nouvelle-Zélande, Pays-Bas, Royaume-Uni, États-Unis ## Fonctionnalités - Accès et contrôle à distance - Alertes/Notifications - Alerts/Escalation - Audit des problèmes - Base de données de clients - Catalogue de services - Comptabilité - Contrôles/Permissions d'accès - Définition des priorités - Facturation - Gestion de la configuration - Gestion de projets - Gestion des accords de service - Gestion des billets - Gestion des capacités - Gestion des changements - Gestion des connaissances - Gestion des contrats/licences - Gestion des correctifs - Gestion des documents - Gestion des flux de travail - Gestion des problèmes - Gestion des problèmes - Gestion des ressources - Gestion des stocks - Gestion des tickets de support - Gestion des tâches - Logiciels d'expérience client - Mesure des performances - Outils de collaboration - Planification - Planification de la maintenance - Portail libre-service - Rapports et analyses - Rapports et statistiques - Rapports informatiques - Real-Time Notifications - Routage automatisé - Sauvegarde et récupération - Suivi des ressources - Suivi des ressources informatiques - Suivi du temps et des dépenses - Surveillance et gestion à distance - Tableau de bord - Tableau de bord d'activités - Third-Party Integrations ## Intégrations (64 au total) - Acronis Cyber Backup - Acronis Cyber Protect Cloud - AlertOps - Asset Panda - Auvik - Avalara - AvePoint - Bedrock Data - Bitdefender Antivirus Plus - BrightGauge - Cavelo Attack Surface Management - ConnectBooster - ConnectWise Automate - ConnectWise CPQ - ConnectWise Cybersecurity Management ... et 49 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels de PSA (Professional Services Automation)](https://www.capterra.lu/directory/16/professional-services-automation/software) ## Catégories connexes - [Logiciels de PSA (Professional Services Automation)](https://www.capterra.lu/directory/16/professional-services-automation/software) - [Gestion informatique](https://www.capterra.lu/directory/10001/it-management/software) - [Logiciels helpdesk](https://www.capterra.lu/directory/30008/help-desk/software) - [Logiciels de gestion des services informatiques](https://www.capterra.lu/directory/30672/it-service/software) - [Outils ITSM](https://www.capterra.lu/directory/30676/itsm/software) ## Logiciels similaires 1. [N-central](https://www.capterra.lu/software/13803/n-central) — 4.2/5 (253 reviews) 2. [N-sight RMM](https://www.capterra.lu/software/163344/n-sight) — 4.3/5 (200 reviews) 3. [Syncro](https://www.capterra.lu/software/207618/syncro) — 4.6/5 (148 reviews) 4. [IT Glue](https://www.capterra.lu/software/170401/itglue) — 4.6/5 (339 reviews) 5. [SuperOps](https://www.capterra.lu/software/1017782/superopsai) — 4.6/5 (65 reviews) ## Avis ### "Connectwise Manage" — 4.0/5 > **Daren** | *11 décembre 2019* | Services et technologies de l'information | Taux de recommandation : 9.0/10 > > **Avantages**: We like Connectwise Manage because it is very detailed and allows us to keep notes on all of our customers - what we have done for them in the past and service tickets for everyone. > > **Inconvénients**: The Connectwise platform is very detailed so the learning curve can be very high when you are first starting out. Instead of importing our information, we just input everything. > > We are using this product to keep track of all our customers, their systems, software and the tickets assigned to those systems ----- ### "Complete solution but slow as molasses" — 4.0/5 > **Yeprem** | *12 février 2020* | Services et technologies de l'information | Taux de recommandation : 0.0/10 > > **Avantages**: Almost every base is covered in the desktop version of Connectwise Manage. The web version is quite complete as well. The mobile app is horrendous. > > **Inconvénients**: Slooooooowwwww. I can't stress enough how slow it is. Every user at our company complains about how much it lags. It doesn't matter where we are or which computer we are using. It is slow. Gigabit internet connection at home and at the office, slow. Brand new 8th gen CPU desktop with SSD. Slow. Laptop. Slow. It is painful. Loggin tickets just gets us the same replies. Try clearing the cache. Try restarting. Report slowness next time it happens so we can check. ----- ### "Outdated and complicated configuration but reliable" — 3.0/5 > **Andrew** | *7 mai 2025* | Services et technologies de l'information | Taux de recommandation : 6.0/10 > > **Avantages**: It is extremely powerful and can do just about anything you need out of a PSA. It does just work once it is setup and everything integrates with it. > > **Inconvénients**: complicated and outdated. It does not feel like a modern platform. there are aspects like pods that you can't control granularly on tickets. > > overall it just works and has what we need. we can rely on it to function day in and day out. It may be a bit complicated and clunky to configure but reliability of it functioning is there. ----- ### "A Feature-Rich Platform Backed by Outstanding Support" — 5.0/5 > **Jake** | *12 décembre 2025* | Télécommunications | Taux de recommandation : 10.0/10 > > **Avantages**: It is a great ticketing tool with a wide range of features that provide detailed analysis of tickets and team productivity. The level of customization allows tickets to be managed efficiently, making categorization, prioritization, and assignment straightforward. > > **Inconvénients**: Configuration can be somewhat confusing, particularly when trying to locate the correct areas to configure specific settings. Additionally, many ticket options, such as ticket types and classifications, must be created manually, which can be time-consuming. Due to the way tickets are received, formatting within tables can be lost, which can be frustrating. > > Overall, the experience has been very positive, and I cannot recommend the tool enough. It offers excellent value for money given the power of the platform, and the customer support is outstanding. Support responses are quick, even for the most trivial issues, and if an immediate answer isn’t available, regular updates are provided until the issue is resolved. ----- ### "Excellent cloud ticketing system" — 5.0/5 > **Tina** | *13 décembre 2025* | Sécurité publique | Taux de recommandation : 10.0/10 > > **Avantages**: ConnectWise is robust -- there are tons of features and options that provide an elaborate ticketing system, including all of the multimedia uploads required of a modern business, met with time keeping tools. The ticketing system is very collaborative, and supportive of remote workers. Overall awesome for a collaborative ticketing system for the mainstream end user, and beyond. > > **Inconvénients**: Not anything specific. It works flawlessly. There are so many customizable options. YA DIBYA, awwww yosssssss. :3 > > I love working with, and absolutely recommend ConnectWise. It has been one of the easiest in-office norms to acclimate to. The interface of ConnectWise is easy to figure out\! ----- Page : 1/12\ Suivant: [Page suivante](https://www.capterra.lu/software/107931/connectwise-manage?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/107931/connectwise-manage) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées