--- description: Octopus : qu'en pensent les utilisateurs ? Lisez les avis clients sur Octopus, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Octopus - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Gestion des ressources informatiques](/directory/30077/it-asset-management/software) > [Octopus](/software/109492/octopus) # Octopus Canonical: https://www.capterra.lu/software/109492/octopus > Logiciel de gestion du service d'assistance et des services informatiques. Documenter et résoudre les incidents et requêtes quotidiens de la manière la plus efficace possible. > > Conclusion : 5 utilisateurs lui ont donné la note de **4.2/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Octopus ? Les équipes informatiques de taille moyenne qui souhaitent implémenter rapidement ce système pour des gains rapides. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.2/5** | 5 Avis | | Simplicité | 4.0/5 | D'après l'ensemble des avis | | Support client | 4.0/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Octopus-ITSM.com - **Fondé**: 2005 ## Contexte commercial - **À partir de**: 60,00 $CA - **Public cible**: 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Pays disponibles**: Canada ## Fonctionnalités - Alerts/Escalation - Audit des problèmes - Gestion de la base de connaissances - Gestion de la configuration - Gestion des accords de service - Gestion des affectations - Gestion des billets - Gestion des changements - Gestion des connaissances - Gestion des contrats/licences - Gestion des fournisseurs - Gestion des problèmes - Gestion des stocks - Gestion des tâches - Portail libre-service - Suivi des coûts - Suivi des ressources - Tableau de bord ## Ressources d'aide - Chat ## Category - [Gestion des ressources informatiques](https://www.capterra.lu/directory/30077/it-asset-management/software) ## Catégories connexes - [Gestion des ressources informatiques](https://www.capterra.lu/directory/30077/it-asset-management/software) - [Logiciels helpdesk](https://www.capterra.lu/directory/30008/help-desk/software) - [Logiciels de gestion des services informatiques](https://www.capterra.lu/directory/30672/it-service/software) - [Suivi des problèmes](https://www.capterra.lu/directory/30675/issue-tracking/software) - [Outils ITSM](https://www.capterra.lu/directory/30676/itsm/software) ## Logiciels similaires 1. [BOSSDesk](https://www.capterra.lu/software/144825/boss-solutions) — 4.6/5 (139 reviews) 2. [VIZOR IT Asset Management](https://www.capterra.lu/software/112390/vizor-helpdesk-it-assets) — 4.5/5 (2 reviews) 3. [Freshservice](https://www.capterra.lu/software/132997/freshservice) — 4.5/5 (685 reviews) 4. [JIRA Service Management](https://www.capterra.lu/software/138769/jira-service-management) — 4.5/5 (763 reviews) 5. [SysAid](https://www.capterra.lu/software/107225/sysaid) — 4.5/5 (511 reviews) ## Avis ### "great release managemnet utiltiy" — 5.0/5 > **Utilisateur vérifié** | *30 août 2019* | Assurance | Taux de recommandation : 9.0/10 > > **Avantages**: We use octopus in conjunction with jenkins to automatically deploy code based on rules we set up. The automated versioning is very valuable to our team as it helps various developers keep their changes in sync. Before we deployed this solution, we had to do manual code deploys , and updates were put in the wrong place, changes overlaid etc.. Now we can just kick off the jenkins script and let octopus handle the rest\! > > **Inconvénients**: for the features I use with this utility, I have no cons. Maybe my only gripe might be to choose a slightly different font and maybe a less white background. But that is just nit picking great software\! ----- ### "Lifesaver tool for Octopus tool- Highly recommended" — 5.0/5 > **Chippy** | *17 septembre 2022* | Compagnies aériennes/Aéronautique | Taux de recommandation : 10.0/10 > > **Avantages**: Best tool for releasing the code pushed and to configure the servers. > > **Inconvénients**: Deploying IIS projects can hang up the tool which eventually can hang up all the project deployments on that particular server > > Great experience. It makes life easier in terms of projects deployments ----- ### "Basic ITSM software" — 3.0/5 > **Dominic** | *13 juillet 2018* | Transport routier/ferroviaire | Taux de recommandation : 6.0/10 > > **Avantages**: Pros: - it is a flexible product, - it is quite easy to work with for basic stuff mostly for the end user - Great customer support > > **Inconvénients**: Cons: - Still need to install the product for the admin portion - It is not an intuitive interface, they need to hire an UX specialist - Can get limited rapidly - Some simple feature can take long time to figure out how to use it. > > Track well our ticket Hosted software, so no need to take care of updates ----- ### "Octopus review" — 4.0/5 > **Bernard** | *11 octobre 2020* | Production audiovisuelle | Taux de recommandation : 9.0/10 > > **Avantages**: Convert emails into incoming tickets User friendly and customizable. API allows to integrate with other tools > > **Inconvénients**: Changes request takes a while. n/a n/a > > Great product, easy and would recommend to anyone who's looking for an ITSM tool. ----- ### "Good product to use with LinkedIn" — 4.0/5 > **Bonnie** | *5 novembre 2020* | Recrutement | Taux de recommandation : 8.0/10 > > **Avantages**: I love that I can send multiple, automated messages to connect with potential LinkedIn prospects. It works quickly along with Sales Navigator (LinkedIn) > > **Inconvénients**: They don't offer any telephone customer service or chat. For me, I would want someone to walk me through training and use of the product, but they offer extensive youtube videos on multiple topics. I'd rather talk with someone real-time to answer questions. > > So far it has been good. I'm switching to Octopus from a similar software because Octopus can do more. ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/109492/octopus) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Données structurées