---
description: Castel Detect Live : qu'en pensent les utilisateurs ? Lisez les avis clients sur Castel Detect Live, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Castel Detect Live - Avis, notes, prix et abonnements - Capterra Luxembourg 2026
---

Breadcrumb: [Accueil](/) > [Reconnaissance vocale](/directory/30098/speech-recognition/software) > [Castel Detect Live](/software/110168/castel-detect)

# Castel Detect Live

Canonical: https://www.capterra.lu/software/110168/castel-detect

> Castel Detect LIVE analyse très précisément les appels en direct, tout en offrant des alertes, des rappels, des scripts et un score d'appel. Assurez votre conformité en temps réel.
> 
> Conclusion : 1 utilisateurs lui ont donné la note de **5.0/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

-----

## Présentation

### Qui utilise Castel Detect Live ?

Des centres d'appels pour tous les secteurs d'activité

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **5.0/5** | 1 Avis |
| Simplicité | 5.0/5 | D'après l'ensemble des avis |
| Support client | 5.0/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 5.0/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 5.0/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 100% | (10/10 Probabilité de recommander le produit) |

## À propos de l'éditeur

- **Société**: Castel Communications
- **Pays**: Buffalo, É.-U.
- **Fondé**: 1982

## Contexte commercial

- **À partir de**: 1,00 $US
- **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Déploiement et plateformes**: Cloud, SaaS, web, Windows (ordinateur)
- **Langues**: anglais
- **Pays disponibles**: Canada, États-Unis

##  Fonctionnalités

- Analyse de reconnaissance vocale
- Analyse des sentiments
- Distribution automatique des appels
- Enregistrement des appels
- Gestion des centres d'appel
- Gestion des commentaires
- IVR
- Macros personnalisables
- Prise en charge de plusieurs langues
- Rapports et analyses
- Reconnaissance vocale
- Réponse vocale
- Saisie audio
- Scripts d'appel

## Intégrations (4 au total)

- Avaya Experience Platform
- CXone Mpower
- MiVoice Business Solution
- Webex Suite

## Ressources d'aide

- Service client/e-mail
- Base de connaissances
- Support téléphonique
- Support 24/7 (réponse directe)
- Chat

## Category

- [Reconnaissance vocale](https://www.capterra.lu/directory/30098/speech-recognition/software)

## Catégories connexes

- [Reconnaissance vocale](https://www.capterra.lu/directory/30098/speech-recognition/software)
- [Logiciels d'assurance qualité pour centre de contact](https://www.capterra.lu/directory/33415/contact-center-quality-assurance/software)

##  Logiciels similaires

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2. [Transkriptor](https://www.capterra.lu/software/1030033/transkriptor) — 4.7/5 (550 reviews)
3. [Dragon Professional Individual](https://www.capterra.lu/software/1029840/dragon-professional-individual) — 4.0/5 (240 reviews)
4. [Descript](https://www.capterra.lu/software/202803/descript) — 4.7/5 (181 reviews)
5. [Txtplay](https://www.capterra.lu/software/1023923/txtplay) — 4.8/5 (13 reviews)

## Avis

### "I use this product to ensure real-time compliance with industry standards for my call center agents." — 5.0/5

> **Justin** | *12 juin 2018* | Logiciels | Taux de recommandation : 10.0/10
> 
> **Avantages**: The live speech analytics technology and ability to correct compliance issues with agents during active calls are a huge plus. This has allowed me to get to a point where our compliance rate is up in a major way over where we were six months ago. The voice-based analytics and event targeting features help me to train agents faster because I can do it during real calls using alerts and prompts that are all automated based on specific events and keywords. The call scoring and post-call audit capabilities are also a big help for spotting negative compliance trends and then updating our training programs to correct them.
> 
> **Inconvénients**: This isn't so much a 'Con' as it is me misunderstanding what level of involvement I would initially need to have to dial in the accuracy of the speech analytics for our particular use cases. There needs to be someone internal who provides detailed feedback to Castel's team on any false positives with the speech analysis so they can help the software learn to more accurately spot the correct compliance events. If you put in the time on this, speech analytics accuracy increases significantly. Like most things in life, you get out of the tool what you put in.
> 
> Many. We have been able to automate our QA/QM process using keyword spotting. This has taken us from a situation where we were reviewing calls for compliance at random, to a situation now where virtually every call we review has a compliance issue because Castel's automated keyword spotting software flagged it. We are also able to train agents from day one on live calls using keyword spotting and event targeting to prompt them with the proper scripts and alerts to ensure compliance. This leads to more right party contacts and revenue because there is little downtime when training new agents. Using call scoring and event targeting, we are able to place compliance data alongside our revenue data to determine which compliance behaviors are correlated with better customer service and more revenue secured. We can then update our training programs to train agents to do more of what is working.

## Liens

- [Afficher sur Capterra](https://www.capterra.lu/software/110168/castel-detect)

## Cette page est disponible dans les langues suivantes.

| Langue | URL |
| en | <https://www.capterra.com/p/110168/Castel-Detect/> |
| en-AE | <https://www.capterra.ae/software/110168/castel-detect> |
| en-AU | <https://www.capterra.com.au/software/110168/castel-detect> |
| en-CA | <https://www.capterra.ca/software/110168/castel-detect> |
| en-GB | <https://www.capterra.co.uk/software/110168/castel-detect> |
| en-IE | <https://www.capterra.ie/software/110168/castel-detect> |
| en-IL | <https://www.capterra.co.il/software/110168/castel-detect> |
| en-IN | <https://www.capterra.in/software/110168/castel-detect> |
| en-NZ | <https://www.capterra.co.nz/software/110168/castel-detect> |
| en-SG | <https://www.capterra.com.sg/software/110168/castel-detect> |
| en-ZA | <https://www.capterra.co.za/software/110168/castel-detect> |
| fr | <https://www.capterra.fr/software/110168/castel-detect> |
| fr-BE | <https://fr.capterra.be/software/110168/castel-detect> |
| fr-CA | <https://fr.capterra.ca/software/110168/castel-detect> |
| fr-LU | <https://www.capterra.lu/software/110168/castel-detect> |

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