--- description: ServiceM8 : qu'en pensent les utilisateurs ? Lisez les avis clients sur ServiceM8, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ServiceM8 - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion des interventions](/directory/10009/field-service-management/software) > [ServiceM8](/software/110711/servicem8) # ServiceM8 Canonical: https://www.capterra.lu/software/110711/servicem8 Page : 1/14\ Suivant: [Page suivante](https://www.capterra.lu/software/110711/servicem8?page=2) > L'application des petites entreprises. Planifiez des tâches, créez des devis et des factures, complétez vos formulaires OHS et acceptez les paiements par carte de crédit. > > Conclusion : 311 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise ServiceM8 ? ServiceM8 est destiné aux secteurs de l'électricité, de la plomberie, de l'aménagement paysager, de l'informatique, du nettoyage, des services CVC, de la lutte antiparasitaire, de la serrurerie, de l'immobilier, de la sécurité, de l'énergie solaire, des services immobiliers et de la réparation d'appareils électroménagers. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 311 Avis | | Simplicité | 4.5/5 | D'après l'ensemble des avis | | Support client | 4.5/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.6/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.3/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: ServiceM8 - **Fondé**: 2010 ## Contexte commercial - **À partir de**: 0,00 $AU - **Type de licence**: (Version gratuite disponible) (Essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50 - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Australie, Canada, Irlande, Nouvelle-Zélande, Royaume-Uni, États-Unis ## Fonctionnalités - Alertes/Notifications - Application mobile - Base de données de contacts - Booking Management - Comptabilité - Devis - Devis automatisé - Estimation - Facturation - GPS - Gestion de la disponibilité - Gestion de projets - Gestion des calendriers - Gestion des clients - Gestion des expéditions - Gestion des factures - Gestion des flux de travail - Gestion des immobilisations - Gestion des inspections - Gestion des ordres de travail - Gestion des techniciens - Gestion des tâches - Gestion des tâches - Génération d'offres - Historique des clients - Historique des services - Importation et exportation de données - Logiciels d'expérience client - Maintenance préventive - Messagerie SMS - Paiements électroniques - Piste d'audit - Planification - Planification de la maintenance - Planification en temps réel - Pour sous-traitants en commerce/électr. industrielle - Rapports et analyses - Rapports et statistiques - Real-Time Updates - Rendez-vous récurrents - Réservation en ligne - Signature électronique - Stratégie de marque personnalisable - Suivi des tâches - Suivi des équipements - Suivi du temps - Suivi du temps en ligne - Suivi du temps et des dépenses - Synchronisation du calendrier - Third-Party Integrations ... et 14 fonctionnalités supplémentaires ## Intégrations (10 au total) - Deputy - Google Calendar - MYOB Business - Mailchimp - Microsoft 365 - QuickBooks Online - Stripe - Workato - Xero - Zapier ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels de gestion des interventions](https://www.capterra.lu/directory/10009/field-service-management/software) ## Catégories connexes - [Logiciels de gestion des interventions](https://www.capterra.lu/directory/10009/field-service-management/software) - [Logiciels pour plombiers](https://www.capterra.lu/directory/30107/hvac/software) - [Logiciels pour entreprises de désinsectisation/dératisation](https://www.capterra.lu/directory/30592/pest-control/software) - [Logiciels pour plombiers](https://www.capterra.lu/directory/30673/plumbing/software) - [Logiciels pour électriciens](https://www.capterra.lu/directory/31006/electrical-contractor/software) ## Logiciels similaires 1. [FieldPulse](https://www.capterra.lu/software/153475/fieldpulse) — 4.6/5 (425 reviews) 2. [Jobber](https://www.capterra.lu/software/127994/jobber) — 4.6/5 (1428 reviews) 3. [Connecteam](https://www.capterra.lu/software/153140/connecteam) — 4.6/5 (5117 reviews) 4. [Skimmer](https://www.capterra.lu/software/177014/skimmer) — 4.9/5 (226 reviews) 5. [BuildOps](https://www.capterra.lu/software/194155/buildops) — 4.4/5 (173 reviews) ## Avis ### "I love this product. I am a daily user and use it for all of my online invoicing for my business." — 5.0/5 > **Timothy** | *12 décembre 2017* | Taux de recommandation : 10.0/10 > > **Avantages**: My favorite feature is the way you can send via email, a past due notice for your invoices and how easy it is to customize all email templates. Customize your quotes, estimates, invoices, past due invoices, and schedule the past due invoice notice date > > **Inconvénients**: Only that you can only schedule one follow-up past due invoice. I would like to send past due notices every 15, 30, 45 days and send demand for payment emails at 60 and 90 days and then a notice for collections notice at 112 days stating past due account goes into collection at 120 days - Then it is out of our hands - > > A real time-saver and great for monitoring all invoice statuses - ----- ### "Great for small business\!" — 5.0/5 > **Sheri** | *10 mars 2025* | Logiciels de construction | Taux de recommandation : 10.0/10 > > **Avantages**: I liked the ease of use. I miss being able to search for jobs to find pricing something I’m not able to to do on other dispatch software > > **Inconvénients**: Less tracking and a little less options than what HCP offers > > Pretty happy it was great for a small start up company\! ----- ### "Buyer Beware" — 1.0/5 > **Ryan** | *1 février 2023* | Services aux consommateurs | Taux de recommandation : 0.0/10 > > **Avantages**: This is what we DID like about the software: While it might be a negative for some people, we love the fact that this system is Apple only. This greatly simplifies training, deploying, and working with it. And of course it's all done on Apple's interface which is second to none. It handles everything a field service company needs, with the exception of inventory, and it USED to do all this very well. It empowers the techs in the field to complete a great many tasks that previously were assigned to administration. This includes job creation, quoting, invoicing and collecting. 2 years ago they launch a VOIP phone app and this was incredibly helpful and a real time saver. It integrates with Xero (our accounting package) and Stripe very well. It has a pretty good API so we are able to connect some useful 3rd party apps to further expand our possibilities, and it is genuinely intuitive. > > **Inconvénients**: That it no longer functions properly. A year ago that statement would not have been true. But today, in February 2023, it unfortunately is. > > We've been using ServiceM8 since 2018. Every September, with great fanfare, the latest update is made available to users. They call it their "Launch Event". It's always a very exciting time to see what new goodies and improvements will be added to the system. It has never disappointed. Until the last launch. In September 2022 ServiceM8 11.0 launched, and it has been a nightmare ever since. We've had the same tickets in now for 5 months, with nothing beyond canned responses received. The system is now extremely slow to repond, cannot complete basic search and find queries, and notifications (customers reaching on to contact you\!) has pretty much stopped functioning altogether unless one is willing to sort through them over and over again trying to find which ones are new.Mind now, that before 11.0, none of these problems were in existence. But 5 months later they remain with no time line to remedy, and not even the smallest company acknowledgment of the problem. Does that sound to you like typical company behavior? Or does it sound more like a company with cashflow or ownership issues? We suspect the latter, which is the impetus of this review.It takes a great deal for a company to deploy new field service software, even intuitive ones like ServiceM8. We are now faced with the real possibility of having to do just that. We wouldn't want the same fate to befall another company without issueing a warning. ----- ### "Needs Improvement" — 4.0/5 > **Guida** | *31 janvier 2024* | Eau/gaz/électricité | Taux de recommandation : 4.0/10 > > **Avantages**: It is easy to use, affordable and customisation of quotes, invoice templates. Has some great features like client reminder emails/sms Mobile app is great for field techs Integration with Xero > > **Inconvénients**: Support is via chat only and they often don't know why errors/issues occur Illogical features such as when you reply to a client enquiry in the inbox, all email replies will go to the inbox enquiry regardless of whether you have converted the job. This means manually copying and pasting all correspondence into the job which is a huge time waster Reoccuring jobs are based on 24 hours not work hours of 8 or whatever your work hours are set to so when booking a job over several consecqutive days its appears in the calendar incorrectly which confuses not only the clients but also field techs. Needs to be changed to work hours for our specific business Tutorials are often not updated to the curren version of SM8 so can be confusing Some functions perform illogically A lack of desire to implement improvements that would benefit many trade business' > > Whilst its been good for the most part it can be very frustrating when illogical things happen and they just throw their hands up and say or well that's just how it works. ----- ### "Very pleased that we chose ServiceM8 as my work management system." — 4.0/5 > **Marcus** | *7 février 2024* | Eau/gaz/électricité | Taux de recommandation : 9.0/10 > > **Avantages**: It's a completely joined up system and it has streamlined our back office operation. Customers love the notifications when an engineer is enroute. > > **Inconvénients**: We haven't encountered major stumbling blocks with ServiceM8. The only criticisms are that it is not as intuitive as I would have imagined and integration with Google Calendar could be better (an issue with Google Calendar apparently). > > It has been a fairly steep learning curve to get going with ServiceM8 but overall, the experience has been pretty easy. You do have to mould some of your traditional working practices to fit the system, but I'm quite opening to finding newer and more efficient ways of working. There is lots of guidance available and the support team have been great. We've also hade to change from Adroid to iPhone at the same time, as ServiceM8 is only available on iPhone. ServiceM8 have helped with the cost of the change. Without doubt we have selected the most appropriate system. It has transformed the way we work. The efficiency the system has provided has probably halved our admin time. ----- Page : 1/14\ Suivant: [Page suivante](https://www.capterra.lu/software/110711/servicem8?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/110711/servicem8) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées