--- description: Jitbit Helpdesk : qu'en pensent les utilisateurs ? Lisez les avis clients sur Jitbit Helpdesk, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Jitbit Helpdesk - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels helpdesk](/directory/30008/help-desk/software) > [Jitbit Helpdesk](/software/117628/jitbit-helpdesk) # Jitbit Helpdesk Canonical: https://www.capterra.lu/software/117628/jitbit-helpdesk Page : 1/3\ Suivant: [Page suivante](https://www.capterra.lu/software/117628/jitbit-helpdesk?page=2) > Logiciel de service d'assistance basé sur le web qui n'est pas facturé "par technicien." Suit les problèmes des clients, s'intègre pleinement avec votre e-mail. > > Conclusion : 33 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Jitbit Helpdesk ? Jitbit vise à la fois les startups et les petites entreprises autofinancées, comme les grandes entreprises ayant plus de 50 agents de soutien. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 33 Avis | | Simplicité | 4.6/5 | D'après l'ensemble des avis | | Support client | 4.5/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.3/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.3/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Jitbit - **Fondé**: 2005 ## Contexte commercial - **À partir de**: 29,00 $US - **Type de licence**: (Essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Windows (ordinateur), Linux (ordinateur), Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Afrique du Sud, Algérie, Allemagne, Arabie saoudite, Argentine, Australie, Autriche, Belgique, Brésil, Canada, Chili, Chypre, Colombie, Corée du Sud, Costa Rica, Croatie, Curaçao, Danemark, Espagne, Estonie et 54 de plus ## Fonctionnalités - Alerts/Escalation - Base de données de clients - Communication multicanal - Gestion des accords de service - Gestion des flux de travail - Macros et réponses types - Portail libre-service - Rapports et analyses - Routage automatisé ## Intégrations (12 au total) - Asana - Bitbucket - Dropbox Business - GitHub - Google Drive - Harvest - Jira - Microsoft Visual Studio - Slack - Trello - WordPress - Zapier ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels helpdesk](https://www.capterra.lu/directory/30008/help-desk/software) ## Logiciels similaires 1. [Zendesk Suite](https://www.capterra.lu/software/164283/zendesk) — 4.4/5 (4072 reviews) 2. [Freshdesk](https://www.capterra.lu/software/124981/freshdesk) — 4.5/5 (3409 reviews) 3. [Milvus](https://www.capterra.lu/software/202528/milvus) — 4.8/5 (298 reviews) 4. [LiveAgent](https://www.capterra.lu/software/102188/liveagent) — 4.7/5 (1753 reviews) 5. [Freshservice](https://www.capterra.lu/software/132997/freshservice) — 4.5/5 (685 reviews) ## Avis ### "Fantastic Self Host Helpdesk" — 5.0/5 > **Matt** | *4 novembre 2018* | Télécommunications | Taux de recommandation : 10.0/10 > > **Avantages**: The pricing model for Jitbit self hosted makes the product exceptional value for money, made even better by the license being perpetual. With the backend being SQL this also allows for database level backups to be taken and managed, as well as 3rd party integration at database level. The interface is clean, and simple to use both from a tech and end user perspective. Unlike other helpdesk software on the markets the message thread is clean and easy to read. There is also a well build mobile application available. > > **Inconvénients**: The reporting element of the helpdesk software is somewhat lacking in the number of reports which can be generated. These reports are also very rigid and allow little customisation. ----- ### "Jitbit - The best Bang for the Buck\!" — 5.0/5 > **Michael** | *19 juillet 2019* | Automatisation industrielle | Taux de recommandation : 9.0/10 > > **Avantages**: Flexibility, speed and ease of use are what make this software the premier application for a Web based HelpDesk. There is hardly any delay when waiting for a ticket to come in, and with a robust rule structure you can quickly get the ticket to the right support rep with minimal downtime or delay for the user. > > **Inconvénients**: There's not a lot because every time I find a challenge or a missing feature, the Jitbit team is quick to review and address it. > > Jitbit has provided me clear viability into my current workload for my team. I am now able to create a strong business plan to grow my department, delegate the work efficiently , and allow me to interact with other lines of business without interrupting my day to day operations. ----- ### "Jitbit Review" — 1.0/5 > **Susan** | *6 août 2024* | Gestion de l'enseignement | Taux de recommandation : 0.0/10 > > **Avantages**: Unfortunately, I can not think of anything. > > **Inconvénients**: Biggest complaint was lack of support and almost impossible to reach someone directly when needed > > Not good overall, actually pretty terrible. ----- ### "JitBit is both simple to use with many powerful and useful features" — 5.0/5 > **JOHN** | *27 février 2025* | Logiciels | Taux de recommandation : 10.0/10 > > **Avantages**: I find it very easy to use with a simple but powerful user interface. > > **Inconvénients**: I wish it had more project management and team collaboration features, but i understand that it's strength is as a ticketing system. > > As an everyday user for the last four years, I've been pleased with its web interface. I don't use the respond-by-email feature much, but I know others use it a lot and are happy with it. I've also spent time using the API with Excel PowerQuery to build reports and views that aren't available through the web interface. ----- ### "Customers in mind" — 5.0/5 > **Josemaria** | *29 mars 2019* | E-learning | Taux de recommandation : 9.0/10 > > **Avantages**: Customer satisfaction is a top priority. We use Jitbit to improve this metric by providing a platform where the users themselves can easily report their concerns, bugs, and incidents and at the same time find a timely response and available knowledgebase materials they can browse thru for self-service items. Jitbit is highly customizable out of the box, the defaults work well, has a clean UI, and yet there is a lot of customizations possible e.g., for company branding, simplifying the categories and dropdown lists, etc. Based on UK and yet their pricing is very attractive. > > **Inconvénients**: No negatives so far in the little time we have spent with Jitbit. The learning curve itself is not a pain, but somewhat expected for any new software. > > JItbit has helped us deal with helpdesk issues faster, better, and in a more dynamic way. We get to generate reports which can quickly show us user satisfaction, feedback, common incidents, etc. which can all help us to improve our customer service. ----- Page : 1/3\ Suivant: [Page suivante](https://www.capterra.lu/software/117628/jitbit-helpdesk?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/117628/jitbit-helpdesk) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Données structurées