--- description: Harbortouch POS : qu'en pensent les utilisateurs ? Lisez les avis clients sur Harbortouch POS, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Harbortouch POS - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de caisse](/directory/20052/point-of-sale/software) > [Harbortouch POS](/software/118757/harbortouch-pos) # Harbortouch POS Canonical: https://www.capterra.lu/software/118757/harbortouch-pos Page : 1/5\ Suivant: [Page suivante](https://www.capterra.lu/software/118757/harbortouch-pos?page=2) > Harbortouch fournit des systèmes de point de vente pour les secteurs de l'hôtellerie et du commerce de détail. Renseignez-vous sur le programme de POS (point de vente) gratuit \! > > Conclusion : 100 utilisateurs lui ont donné la note de **1.7/5**. Figure au meilleur classement pour **Simplicité**. ----- ## Présentation ### Qui utilise Harbortouch POS ? Commerces de détail, restaurants, magasins-concepts, magasins de vins et spiritueux, bars, discothèques, cafés ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **1.7/5** | 100 Avis | | Simplicité | 2.0/5 | D'après l'ensemble des avis | | Support client | 1.6/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 1.4/5 | D'après l'ensemble des avis | | Fonctionnalités | 1.7/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 10% | (1/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Shift4 - **Pays**: Allentown, É.-U. - **Fondé**: 1994 ## Contexte commercial - **À partir de**: 29,00 $US - **Type de licence**: (Version gratuite disponible) (Essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200 - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: États-Unis ## Fonctionnalités - Accès mobile - Automatisation des commandes - Barcode/Ticket Scanning - Base de données de clients - Caisse pour restaurants - Carte de fidélité - Commande en ligne - Comptes clients - Emplacements multiples - Facturation - Gestion de table - Gestion des cartes cadeaux - Gestion des commandes - Gestion des conseils - Gestion des livraisons - Gestion des remises - Gestion des rendez-vous - Gestion des retours - Gestion des stocks - Rapports de ventes - Rapports et analyses - Réservation en ligne - Signature électronique - Traitement des paiements - Vérifications distinctes ## Intégrations (5 au total) - DoorDash for Merchants - Mailchimp - Orca Inventory - Sarbari - Sling ## Ressources d'aide - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels de caisse](https://www.capterra.lu/directory/20052/point-of-sale/software) ## Catégories connexes - [Logiciels de caisse](https://www.capterra.lu/directory/20052/point-of-sale/software) - [Caisse pour restaurants](https://www.capterra.lu/directory/30603/restaurant-pos/software) - [Logiciels de gestion de restaurant](https://www.capterra.lu/directory/20026/restaurant-management/software) - [Caisse pour bars](https://www.capterra.lu/directory/30897/bar-pos/software) - [Logiciels pour spas](https://www.capterra.lu/directory/30782/spa/software) ## Logiciels similaires 1. [Toast POS](https://www.capterra.lu/software/136301/toast-pos) — 4.2/5 (549 reviews) 2. [Epos Now](https://www.capterra.lu/software/152638/epos-now) — 3.8/5 (714 reviews) 3. [Genius](https://www.capterra.lu/software/195074/Genius-for-Restaurants) — 4.5/5 (185 reviews) 4. [SpotOn](https://www.capterra.lu/software/197473/spoton-restaurant) — 4.2/5 (369 reviews) 5. [Lavu](https://www.capterra.lu/software/118828/lavu) — 4.2/5 (258 reviews) ## Avis ### "Harbortouch makes life easy\!" — 5.0/5 > **Heidi** | *26 janvier 2021* | Restaurants | Taux de recommandation : 10.0/10 > > **Avantages**: So many things to like\! The price was EXCELLENT compared to the competitors. The ease of use was so simple. When it was installed our menu and pricing was in place. When we had to add employees or make menu updates they were so easy to do right at the main register. Pulling data for sales tax, payroll etc was easy as well. Customer services was EXCELLENT as well. > > **Inconvénients**: I don't know that there was anything I didn't like to be honest. I had zero complaints from myself and the team using the software daily. > > I felt they were a great partner and excellent product. I have no idea why anyone with a small to medium restaurant would use any other product. ----- ### "No access to your data and Customer service is beyond terrible" — 5.0/5 > **David** | *7 février 2019* | Logiciels | Taux de recommandation : 0.0/10 > > **Avantages**: Equipment and setup was great\! the ability to duplicate items saves a ton of steps > > **Inconvénients**: Forget reporting it isn't happening. All I wanted was a transaction detail report for a previous month that included items. NOT happening. Call customer service and all they are doing is reading the KB articles. Ordering is not super intuitive > > After install it's been TERRIBLE. Although reliable ----- ### "False Promises & Eggregious Functionality Issues" — 1.0/5 > **Danielle** | *2 janvier 2020* | Restaurants | Taux de recommandation : 0.0/10 > > **Avantages**: User friendly POS face for employees to use during business hours is easy to read (large font) \& simple to learn. > > **Inconvénients**: If you want to see accurate payroll daily, if you think you will use this system to keep accurate track of your employee's hours or have them clock-in using this system, if you want the credit card processing to work properly every time you run one, or if you want customer support that fultills it's promises, then sadly, Harbor Touch is not for you. > > You cannot imagine the sad experience we have had with Harbor Touch. When we had to reboot the POS multiple times, every day, for 2 months straight, during busniess hours, we obviously had some very upset customers who had to wait up 20 minutes while the system came back up and then, many times, STILL did not work. Some guests were able to pay with cash or agreed to leave their CC info with our promise that we would destroy the information later once the system was up an running again, but if you run a business with CC, you can imagine what a mess this was. HT was terrible in rectifying the issue for us and allowed us to struggle, literally DAILY\!, for months before they finally sent out a new everything and fixed the issue. We COMPed so many checks due to guest frustration that could not be recified and lost innumerable customers (which will have a lasting impact on our business). For the financial burden that HT caused during this time, they appeased us with the promise of a $275 credit and another $100 credit which WE HAVE STILL NOT RECIEVED. It's very sad to say that they say whatever they need to keep you "quiet" and don't follow through with their promised. Simply put, Harbor Touch proves time and time again that they do not care about YOUR business. And of course, they continue to take their fees and CC processing charges out on regular schedule, all the while promising the world, and delivering on nothing. So, so sad. Stay FAR away. ----- ### "Depressing System" — 1.0/5 > **Olga** | *19 juin 2020* | Vente au détail | Taux de recommandation : 0.0/10 > > **Avantages**: nothing. your phone can do more than this outdated scam of a system. NEVER get a system that requires you to use your personal ID. They attach your debt to you as a person not to your business. > > **Inconvénients**: I won't bore you with my personal feelings. Let me bullet point the cons. 1. OLD, OUTDATED SYSTEM. The system is as basic as it can get. Think Android in 2005. 2. You have to be an expert to manage the SMS and email markteting. They outsource that portion of the POS. 3. No way to do online booking eventhough they say you can. 4. 24/7 support? Heck no. The support is made up of newbies who read of a list and can NEVER help you solve a simple problem. They would put me on hold for hours to try and figure things out. None of the support staff know the system at all. 5. The system claims your clients can book online but its a LIE there's no link or anything available for clients to access the booking. I really tried to resolve this by calling 5 days in a row and trying new support members but it was always the same. 6. If you have a high volume of sales the system will shut down in the middle of a credit card transaction or in the middle of me booking a client. I would have to ask the client to do the whole process all over again. emberrasing\! 7. No apps, no way to communicate with clients regarding their appointments. 8. When you set up your images for your modules it's a nightmare. You can't upload your pictures like any normal system. The pictures don't resize and you can barely see them when you sync your system. It's like working on a super old program. 9. The credit card system goes out almost every single time I use it. I lost money bc I cant tell if a pay > > On my first day I called very excitedly to set up the system and no one answered. It took hours for them to answer. It was then that I had a sinking feeling I've been had\! ----- ### "Don't believe everything you hear" — 2.0/5 > **Doug** | *12 mars 2022* | Restaurants | Taux de recommandation : 0.0/10 > > **Avantages**: The POS works most of the time, but unfortunately you need it to work all the time in the restaurant business, I find most outages to be on the weekend, from bad hard drives to credit card system down, printers not communicating, always something new... > > **Inconvénients**: see above, these folks are leaches, they get in and you can't get rid of them. The software is patchy at best always seems to have some sort of bug. > > They won't take no for an answer, I completed my contract signed in 2017 but, they argue I should have terminated it one month before it expired, therefore it automatically renews. They now want to sue me for the contract, I have an email from the sales person telling me no more contracts and no paperwork to sign\! Who sues customers to stay with them?? If a customer elects not to do business with me, that is fine. ----- Page : 1/5\ Suivant: [Page suivante](https://www.capterra.lu/software/118757/harbortouch-pos?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/118757/harbortouch-pos) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées