---
description: Incident Tracker : qu'en pensent les utilisateurs ? Lisez les avis clients sur Incident Tracker, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg.
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title: Incident Tracker - Avis, notes, prix et abonnements - Capterra Luxembourg 2026
---

Breadcrumb: [Accueil](/) > [Gestion des enquêtes](/directory/30572/investigation-management/software) > [Incident Tracker](/software/119211/incident-tracker)

# Incident Tracker

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> Un logiciel cloud de gestion des enquêtes qui aide tous les types de secteurs à signaler, suivre et analyser les incidents grâce à l'analytique.
> 
> Conclusion : 25 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

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## Présentation

### Qui utilise Incident Tracker ?

Éducation :
 - Vie et sécurité en résidence
 - Enseignement primaire et secondaire
Soins de santé
Entreprises : Entreprises de toutes envergures
Organismes à but non lucratif
Gouvernement

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.6/5** | 25 Avis |
| Simplicité | 4.6/5 | D'après l'ensemble des avis |
| Support client | 4.7/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.6/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.2/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) |

## À propos de l'éditeur

- **Société**: Incident Tracker
- **Pays**: Norvelt, É.-U.
- **Fondé**: 2002

## Contexte commercial

- **À partir de**: 2.300,00 $US
- **Type de licence**:  (Essai gratuit)
- **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Windows (sur site), Linux (sur site), Chromebook (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile)
- **Langues**: anglais
- **Pays disponibles**: Canada, Royaume-Uni, États-Unis

##  Fonctionnalités

- Accès mobile
- Alertes/Notifications
- Base de données intégrée
- Gestion des billets
- Gestion des cas
- Gestion des contacts
- Gestion des documents
- Gestion des données
- Gestion des enquêtes
- Gestion des incidents
- Gestion des tâches
- Logiciels d'actions préventives et correctives
- Piste d'audit
- Rapports d'incidents
- Rapports et statistiques
- Suivi des statuts
- Workflow configurable

## Intégrations (1 au total)

- Microsoft Entra ID

## Ressources d'aide

- Service client/e-mail
- FAQ/forums
- Base de connaissances
- Support téléphonique
- Chat

## Category

- [Gestion des enquêtes](https://www.capterra.lu/directory/30572/investigation-management/software)

## Catégories connexes

- [Gestion des enquêtes](https://www.capterra.lu/directory/30572/investigation-management/software)
- [Gestion des incidents](https://www.capterra.lu/directory/31332/incident-management/software)

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3. [JIRA Service Management](https://www.capterra.lu/software/138769/jira-service-management) — 4.5/5 (763 reviews)
4. [Resolver](https://www.capterra.lu/software/147599/resolver) — 4.4/5 (79 reviews)
5. [Datadog](https://www.capterra.lu/software/135453/datadog-cloud-monitoring) — 4.6/5 (357 reviews)

## Avis

### "Incident Tracker Product For Non-Profit" — 5.0/5

> **Marissa** | *24 janvier 2024* | Psychologie | Taux de recommandation : 10.0/10
> 
> **Avantages**: We selected Incident Tracker for use in a 400-person organization as we had outgrown our homegrown system. We had received positive feedback from organizations of a similar size that they found the program useful, and the reporting function has saved us time as well. Brett Hart has been a fantastic resource for us as we have launched this program\!
> 
> **Inconvénients**: We would like to be able to 'tag' employees to review and respond to reports rather than assigning them to one person at a time, as our previous system had this functionality. Otherwise, I can't think of anything else we would change\!
> 
> Excellent; we have been impressed by the attentive and available customer support as well as the user efficiency.

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### "Our take on incident tracker" — 5.0/5

> **Morgan** | *15 novembre 2021* | Hôpitaux et soins de santé | Taux de recommandation : 8.0/10
> 
> **Avantages**: I like how customizable the reports and categories can be, how thorough the workflows and the notifications can get.
> 
> **Inconvénients**: Would like to ability to customize the notifications (email and text) going out.
Would like to ability to assign the report to multiple people.

Would like automatic reports email or able to be sent out automatically - more thorough reports and analytics. Cleaner reports with incident details.
> 
> Very positive experience with this system and people running it.
Very helpful with the launching of the platform - helpful with any questions we have, quick to help us with any problems we run across Helpful to find creative solutions for requests.\[SENSITIVE CONTENT\]  on our account has been wonderful\!

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### "working with the system." — 3.0/5

> **Elijah** | *9 janvier 2023* | Gestion d'organisme à but non lucratif | Taux de recommandation : 5.0/10
> 
> **Avantages**: I like the ease of use during a day of work. The ability to review previous logs if need be.
> 
> **Inconvénients**: Its buggy and slow at times. The log will sometimes to erased. The product will choose 1 day to not load at all.
> 
> I would say it is a good tool for the field I work in. With the constant need to keep track of multiple youths and events it gives a good foundation for that. Most of the issues I have are within the bugs that are sometimes present.

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### "the ease of use and importance" — 5.0/5

> **Deborah** | *10 janvier 2023* | Services à la personne et aux familles | Taux de recommandation : 10.0/10
> 
> **Avantages**: easy to use easy to explain to new staff and self explanatory
> 
> **Inconvénients**: nothing, great system and love being able to look back over previous similar incidents and how they were handled and the outcome
> 
> able to look back a info on youth and how certain incidents are handled and if its successful

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### "Great Product\!\!  Great Customer Service\!\!" — 5.0/5

> **Laurie** | *27 octobre 2022* | Psychologie | Taux de recommandation : 10.0/10
> 
> **Avantages**: Very user friendly and can be customized to meet the needs of an agency. We have the best support from those at Incident Tracker\!  They customized the program for us and continue to help with updates.  We are SO impressed with the quick help and professionalism of the company.  So much to like\!  I also like the reports that I can run in the program.
> 
> **Inconvénients**: Would be helpful if multiple users could be assigned to a report to add information.  That is all I can think of\!
> 
> I used this product at a previous employment placement and loved it\! I encouraged my current employer to try it and we started to use it in April of 2022.  Staff really enjoys the ease of the use, and we actually get more reports now.  Customer Service is THEE BEST\!\!\!\!

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## Liens

- [Afficher sur Capterra](https://www.capterra.lu/software/119211/incident-tracker)

## Cette page est disponible dans les langues suivantes.

| Langue | URL |
| en | <https://www.capterra.com/p/119211/Incident-Tracker/> |
| en-AE | <https://www.capterra.ae/software/119211/incident-tracker> |
| en-AU | <https://www.capterra.com.au/software/119211/incident-tracker> |
| en-CA | <https://www.capterra.ca/software/119211/incident-tracker> |
| en-GB | <https://www.capterra.co.uk/software/119211/incident-tracker> |
| en-IE | <https://www.capterra.ie/software/119211/incident-tracker> |
| en-IL | <https://www.capterra.co.il/software/119211/incident-tracker> |
| en-IN | <https://www.capterra.in/software/119211/incident-tracker> |
| en-NZ | <https://www.capterra.co.nz/software/119211/incident-tracker> |
| en-SG | <https://www.capterra.com.sg/software/119211/incident-tracker> |
| en-ZA | <https://www.capterra.co.za/software/119211/incident-tracker> |
| fr | <https://www.capterra.fr/software/119211/incident-tracker> |
| fr-BE | <https://fr.capterra.be/software/119211/incident-tracker> |
| fr-CA | <https://fr.capterra.ca/software/119211/incident-tracker> |
| fr-LU | <https://www.capterra.lu/software/119211/incident-tracker> |

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