--- description: Rezdy : qu'en pensent les utilisateurs ? Lisez les avis clients sur Rezdy, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Rezdy - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de réservation](/directory/20032/reservations/software) > [Rezdy](/software/122690/rezdy) # Rezdy Canonical: https://www.capterra.lu/software/122690/rezdy Page : 1/11\ Suivant: [Page suivante](https://www.capterra.lu/software/122690/rezdy?page=2) > Rezdy permet aux clients de prendre des réservations en ligne, de gérer leurs ressources et de se connecter à certaines des plus grandes entreprises de voyage au monde. > > Conclusion : 237 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Rezdy ? Rezdy est destiné aux prestataires de visites, d'activités et d'attractions, ainsi qu'aux entreprises de location de véhicules, croisières, navettes et charters. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 237 Avis | | Simplicité | 4.3/5 | D'après l'ensemble des avis | | Support client | 4.3/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.1/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.3/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Rezdy - **Pays**: Surry Hills, Australie - **Fondé**: 2010 ## Contexte commercial - **À partir de**: 49,00 $US - **Type de licence**: (Essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Anguilla, Antigua-et-Barbuda, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Barbade, Bermudes, Bhoutan, Biélorussie, Bosnie-Herzégovine, Brunei, Brésil, Cambodge, Canada, Chine, Costa Rica, Croatie, Cuba et 87 de plus ## Fonctionnalités - Base de données de clients - Booking Management - Création d'itinéraires - Création de packages - Gestion des calendriers - Gestion des clients - Gestion des contrats/licences - Gestion des factures - Gestion des fournisseurs - Gestion des prix - Gestion des ressources - Gestion des réservations - Gestion des taux - Intégration GDS et OTA - Intégration comptable - Logiciels d'expérience client - Notes de réservation - Paiements électroniques - Planification - Rapports et analyses - Rapports et statistiques - Réservation en ligne - Réservations de groupe - Support client - Système central de réservation - Tableau de bord - Traitement des paiements ## Intégrations (16 au total) - Apple Pay - Bookeasy - Fotaflo - Google Calendar - Google Pay - Google Sheets - Mailchimp - PayPal - Smartwaiver - Stripe - Wherewolf - WordPress - Xero - Zapier - authorize.net ... et 1 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels de réservation](https://www.capterra.lu/directory/20032/reservations/software) ## Catégories connexes - [Logiciels de réservation](https://www.capterra.lu/directory/20032/reservations/software) - [Logiciels pour tour opérateurs](https://www.capterra.lu/directory/20033/tour-operator/software) - [Logiciels pour agences de voyages](https://www.capterra.lu/directory/20034/travel-agency/software) - [Logiciels de location](https://www.capterra.lu/directory/30116/rental/software) - [Gestion de voyages](https://www.capterra.lu/directory/31057/travel-management/software) ## Logiciels similaires 1. [WeTravel](https://www.capterra.lu/software/163474/wetravel) — 4.8/5 (524 reviews) 2. [Bókun](https://www.capterra.lu/software/178518/bokun) — 4.7/5 (453 reviews) 3. [Peek Pro](https://www.capterra.lu/software/142459/peek-pro-tour-operator-software) — 4.7/5 (794 reviews) 4. [YouLi](https://www.capterra.lu/software/187719/youli) — 4.7/5 (29 reviews) 5. [Ezus](https://www.capterra.lu/software/190113/esus) — 4.7/5 (60 reviews) ## Avis ### "Very Good Software bad support" — 5.0/5 > **LEO** | *22 octobre 2018* | Divertissement | Taux de recommandation : 8.0/10 > > **Avantages**: It is a very complete solution for tours and activities. Once you understand how it works, it is a very good way to prepare your company for growth. > > **Inconvénients**: We warned Rezdy many times about a problem when Brazil should get into Daylight Saving Time. The Brazilian government stated that in 2019 the DST would be postponed in 2 weeks. Sessions had wrong times and iit would not be available in Expedia for the same reason. The support team used to be very attentive to our demands, but there has been a sudden change in behavior lately. We are a big company with more than 1,000 bookings/month, and Rezdy's lack of support is compromising the entire company. Activities and transfer are booked at a certain time, but the document sent to the passengers states a different time and sometimes a different day\! Clients are feeling suspicious about this change in times and dates, even if we explain that it is a system's problem. Pick up times in tours have been changed automatically and clients are getting impatient about that. We have been trying to receive and urgent answer from the support team, even calling them, but no answer. This is completely awkward, considering their previous behavior (answering promptly). Some of our suggestions are to create sessions 1 year long (not 6 months), create a way to make multiple language versions of the same product (not having to clone many times) and create subdivisions for the product description (ITINERARY, INCLUSIONS, EXCLUSIONS, KNOW BEFORE YOU BOOK ETC.) > > Overall: we have a serious situation going on, and it seems they couldn't care less. It is jeopardizing the entire company. We had to build a task force on a Sunday to try to organize things manually to minimize all the problems caused by the system. ----- ### "A very good softwork, but It needs some improvments." — 5.0/5 > **Utilisateur vérifié** | *19 janvier 2024* | Événementiel | Taux de recommandation : 10.0/10 > > **Avantages**: Payments Reminders Online booking Reports > > **Inconvénients**: Some times I need to speak with a person online and share my screen to solve a problem. This is not possible, and on some occasions, it will save me a lot of time. > > It's an overall very good soft work, with very strong payment, remainder, and many more features. But it will be very nice to have an account manager in which I could inform in case of a problem. ----- ### "Rezdy was NOT was I was hoping it would be." — 1.0/5 > **Shawn** | *4 avril 2026* | Loisirs, voyage et tourisme | Taux de recommandation : 2.0/10 > > **Avantages**: They built me a beautiful website. It works well, and its perfectly flexible and works well for my business. > > **Inconvénients**: The way rezdy is built. Some of it feels like it's in windows 95. It's very complex and I found it not user friendly at all. > > After switching to Rezdy and using it for several months, I can confidently say it has not worked for my business. Despite a sales representative assuring me it would be a great fit, the reality of day-to-day use told a very different story — one that involved countless conversations with online support staff and multiple personal calls with various employees trying to help me make it work. My business is exclusively private tours, and flexibility is at the core of what we offer. Almost immediately after setup, I discovered through conversations with Rezdy staff that the add-on functionality didn't work the way I had been sold on. My business uses per-person tiered pricing, and I needed my add-ons to follow the same structure — that's not how Rezdy handles it. As a one-man operation, I need my booking system to be set-it-and-leave-it. Instead, I found myself getting multiple bookings per day — something I had specifically said I didn't want from the very beginning. It turned out the system had been set up incorrectly from the start, which I only discovered after the problem had already affected my business. More recently, when I added a new product and went to connect it to OTAs, I was told that Rezdy and Viator together do not support a minimum party size of two — it has to be one. I have tours that genuinely don't make sense for a single person, and having no way to enforce a two-person minimum when connecting to OTAs is, in my opinion, a significant oversight. To be clear, this is not a reflection on the people at Rezdy — the staff were kind, patient, and genuinely tried to help. They also built me a beautiful website. Rezdy is a versatile platform with a lot of capability. It just wasn't built for the way my business operates. The constant need to log on, troubleshoot, and optimize became a real burden, and ultimately the software couldn't deliver what I was promised at the start. ----- ### "Bait and Switch Pricing. DO NOT USE" — 1.0/5 > **Brad** | *24 janvier 2026* | Pêche | Taux de recommandation : 0.0/10 > > **Avantages**: The usability and interface is great. For a simple business operations it is clean and optimal. Not over complicated > > **Inconvénients**: Bait-and-switch pricing once you’re locked in We signed up to Rezdy on the clear understanding that pricing was a monthly fee plus $1 per offline booking. That suited our fishing business perfectly — we are highly weather-dependent and primarily take bookings in person, while potentially moving to online bookings via a website in the future. Throughout the entire setup and onboarding process, there was no mention whatsoever that we would later be told our plan was unsuitable, that we would be required to change plans, or that offline bookings would ever be subject to percentage-based fees. We were never told there was any requirement to be online or to use Rezdy for payments. We invested months setting up the system, learning the software, and integrating it into our operations. Then, three to four months in — once we were comfortable and reliant on the platform — Rezdy abruptly informed us that we had to change plans because it was supposedly more suitable for our business. When we asked to compare plans, we were pushed toward a Marketplace plan that: Is not displayed anywhere on their website Charges 3% of all bookings, online or offline Applies even though we do not take payments through Rezdy Applies even though bookings are manually entered In other words, Rezdy is now seeking a percentage of our revenue for bookings they did not generate and payments they do not process. When we stated that we wished to remain on the Foundation plan we originally signed up for, we were given an ultimatum: switch to the new plan within three days or leave the platform entirely. This is not transparency or fair dealing. It is a classic bait-and-switch, timed precisely when a business is most embedded in the software and leaving is most disruptive. Rezdy may suit businesses that operate fully online and process payments through the platform. For weather-dependent or in-person operators, proceed with extreme caution — the pricing you sign up to may not be the pricing you’re allowed to keep. Extremely disappointing experience. > > Bait and switch pricing. We were completely misled be our Account Executive and never informed of the requirements of the plans before they forced us to switch plans to charge us about 10 fold as much. ----- ### "The Worst 3 Months of My Business Life" — 1.0/5 > **P Mathew** | *19 juillet 2025* | Loisirs, voyage et tourisme | Taux de recommandation : 0.0/10 > > **Avantages**: The sales team was quick to respond and very polished in their pitch. You get to speak with someone directly, which gives a good first impression, though it turned out to be just that, an impression. > > **Inconvénients**: The support is terrible no phone line, no live chat, just slow, careless email responses with no sense of urgency or ownership. The platform is buggy and unreliable, often making changes or updates on its own. One serious glitch resulted in a major booking mishap, costing me a one-star review. The lack of accountability and support is beyond frustrating. > > I signed up in April and left within three months. It was a stressful and disappointing experience. I’ve since switched to Bokun and am much happier. ----- Page : 1/11\ Suivant: [Page suivante](https://www.capterra.lu/software/122690/rezdy?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/122690/rezdy) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Données structurées