--- description: Ytel : qu'en pensent les utilisateurs ? Lisez les avis clients sur Ytel, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Ytel - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Numéroteur prédictif (predictive dialer)](/directory/30597/predictive-dialer/software) > [Ytel](/software/123451/x5-cloud-contact-center) # Ytel Canonical: https://www.capterra.lu/software/123451/x5-cloud-contact-center Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/123451/x5-cloud-contact-center?page=2) > Solutions cloud d'API de communication et de centre d'appels. Idéale pour les campagnes multicanaux et le service client à grande échelle. > > Conclusion : 26 utilisateurs lui ont donné la note de **3.9/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Ytel ? Entreprises, agences et organisations qui interagissent avec un très grand nombre de clients et de contacts pour les campagnes et le service client. Parmi ses clients figurent des entreprises dans le domaine du solaire, de l'automobile, de la politique, de la génération de leads, etc. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **3.9/5** | 26 Avis | | Simplicité | 3.8/5 | D'après l'ensemble des avis | | Support client | 3.7/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.4/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.2/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 60% | (6/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Ytel - **Pays**: Foothill Ranch, É.-U. - **Fondé**: 2012 ## Contexte commercial - **À partir de**: 100,00 $US - **Type de licence**: (Essai gratuit) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Canada, États-Unis ## Fonctionnalités - Automate d'appel - CTI (couplage téléphonie informatique) - Centre d'appels entrants - Centre d'appels sortants - Distribution automatique des appels - Durée d'appel - Enregistrement des appels - Enregistrements - Fonctions pour call centers - Gestion des appels perdus - Gestion des campagnes - Gestion des centres d'appel - Gestion des contacts - Gestion des enquêtes et sondages - Gestion des listes - Gestion des listes d'attente - IVR - Identification de l'appelant - Journalisation des appels - Liaisons SIP - Logiciels d'expérience client - Logiciels de VoIP - Messagerie vocale - Mesure des performances - Numéroteur automatique - Numéroteur prédictif (predictive dialer) - Planification des rappels - Planification du personnel - Prévision du travail - Rapports et analyses - Rapports sur les appels - Registre des personnes ayant répondu - Reporting entrant - Reporting sortant - Routage des appels - Scripts d'appel - Suivi des appels - Suivi des appels - Synthèse vocale - Transfert de fichiers - Transfert d’appel ## Intégrations (8 au total) - HubSpot Marketing Hub - Keap - Salesforce Marketing Cloud - SugarCRM - Velocify - Zapier - Zendesk Sell - Zendesk Suite ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Numéroteur prédictif (predictive dialer)](https://www.capterra.lu/directory/30597/predictive-dialer/software) ## Catégories connexes - [Numéroteur prédictif (predictive dialer)](https://www.capterra.lu/directory/30597/predictive-dialer/software) - [Logiciels de centre d'appel](https://www.capterra.lu/directory/30007/call-center/software) - [Logiciels de SVI (serveur vocal interactif)](https://www.capterra.lu/directory/30231/ivr/software) - [Enregistrement des appels](https://www.capterra.lu/directory/30533/call-recording/software) - [Logiciels de numérotation automatique](https://www.capterra.lu/directory/30999/auto-dialer/software) ## Logiciels similaires 1. [Ringover](https://www.capterra.lu/software/169627/ringover) — 4.7/5 (859 reviews) 2. [Amazon Connect](https://www.capterra.lu/software/1017140/amazon-connect) — 4.5/5 (92 reviews) 3. [LiveAgent](https://www.capterra.lu/software/102188/liveagent) — 4.7/5 (1754 reviews) 4. [HoduCC](https://www.capterra.lu/software/156136/hoducc) — 4.6/5 (95 reviews) 5. [CallHippo](https://www.capterra.lu/software/159578/callhippo) — 4.4/5 (675 reviews) ## Avis ### "An excellent program that scales up well with our company, increasing calls and efficiency." — 5.0/5 > **Utilisateur vérifié** | *6 mai 2018* > > **Avantages**: This has been an excellent experience, with a UI that's easy to use and full of features. Reports are powerful and our outbound calls have become nearly effortless. > > **Inconvénients**: There are no major cons with the software that we've experienced, so we're extremely satisfied. We experience minor delays when hanging up with callers but the delay is so minimal we never notice. Otherwise, all network interations are immediate. ----- ### "Ytel: Efficient Dialer" — 4.0/5 > **Jessy** | *25 juillet 2019* | Immobilier | Taux de recommandation : 8.0/10 > > **Avantages**: Ytel is a good system to use when quality is not what matters. If you´re looking to call more contacts rather than have quality calls, this is the best dialer system to use i guess\! Speedy dials\! saves time\! > > **Inconvénients**: There are a few negatives to the Ytel system,for example, calls are not automatically recorded. And there is a big pause time between calls\! > > Ytel is a good Dialer system to use for beginner call centers. Not much features but gets the job done\! ----- ### "Simple on the Front End and Difficult on the Back End" — 2.0/5 > **Utilisateur vérifié** | *20 décembre 2018* | Télécommunications | Taux de recommandation : 2.0/10 > > **Avantages**: The interface at the agent level is very simple to navigate and is easy to use and understand with very little training. > > **Inconvénients**: Getting any reporting is difficult. Nothing can be customized to meet the basic reporting needs. Tech support also isn't entirely helpful. ----- ### "Reasonably good." — 5.0/5 > **Eduardo** | *8 novembre 2024* | Assurance | Taux de recommandation : 8.0/10 > > **Avantages**: Ease of use, the interface is quite friendly and intuitive. > > **Inconvénients**: There can be quite a bit of bugs and glitches depending on your connection. > > Satisfactory, definitely works perfectly most of the time. ----- ### "Tried Many Call Center Solutions, None of them come CLOSE to Ytel\!" — 5.0/5 > **Ryan** | *3 juin 2016* | Enseignement primaire et secondaire | Taux de recommandation : 10.0/10 > > **Avantages**: First of all, there are plenty of call center dialers out there. If you're reading this, I'm sure you're very aware of the ones that exist out there. I have personally tried them all and finally found one that I can actually rely on\! When you need support or have an issue (very rare), they have an actual qualified support team IN the US\! I got so tired of calling other companies support that had no idea how to use the system beside the very basic level items. Ytel support is definitely up there with their best features. To go along with it, the user interface for the agent is second to none. It makes it so much easier to train the agents and they love the look and feel of it. Most agents come from a non-technical background so ytel has made that process simple for the agents. More so than that, even the simplest admin can set up and run any campaign very easily. There is no need to have an expert set up campaigns because its just so simple\! Ytel is also always increasing their product line and helping companies vertically integrate. They integrate with companies that do what they do best and offer solutions to call centers to help them run their center better. For example, I know first hand that they are working on an integration with a company called Call Criteria to easily integrate a third party quality assurance solution into their system\! Seriously, it does not get any easier\!\! > > **Inconvénients**: I know that they're working on this but it wouldn't be an honest review without at least being honest. The one item that is lacking for a very advanced user like myself is their reporting. Even though they are open and actually customized a report for us that we were able to use, it didn't come out of the box like some other system. Regardless, they were able to create a fully customized solution for us in no time and it worked out great\! ----- Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/123451/x5-cloud-contact-center?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/123451/x5-cloud-contact-center) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées