--- description: Totango : qu'en pensent les utilisateurs ? Lisez les avis clients sur Totango, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Totango - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de Customer Success](/directory/30961/customer-success/software) > [Totango](/software/123781/totango) # Totango Canonical: https://www.capterra.lu/software/123781/totango Page : 1/3\ Suivant: [Page suivante](https://www.capterra.lu/software/123781/totango?page=2) > Totango est une plateforme de réussite des clients qui stimule l'action et la concentration des équipes et des résultats prévisibles pour la gestion. > > Conclusion : 33 utilisateurs lui ont donné la note de **3.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Totango ? Les grandes entreprises à revenus récurrents qui ont besoin de simplifier leurs opérations client complexes, d'accroître la prévisibilité des revenus des clients existants ou de réduire le taux de désabonnement des comptes de grande valeur. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **3.7/5** | 33 Avis | | Simplicité | 3.6/5 | D'après l'ensemble des avis | | Support client | 3.7/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.6/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 60% | (6/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Totango - **Pays**: Redwood City, É.-U. - **Fondé**: 2011 ## Contexte commercial - **Public cible**: 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Allemagne, Australie, Canada, Chine, Inde, Japon, Royaume-Uni, États-Unis ## Fonctionnalités - Alertes de compte - Alertes/Notifications - Analyse des sentiments - Analyse par cohorte - Collecte de données multicanal - Engagement des clients - Gestion de la communication - Gestion des campagnes - Gestion des commentaires - Gestion des commentaires négatifs - Gestion des comptes - Gestion des enquêtes et sondages - Gestion des leads - Gestion des recettes - Intégration des employés - Rapports et analyses - Score "health score" - Segmentation de la clientèle - Suivi des conversions - Suivi des plaintes - Suivi et analyse de l'utilisation - Tableau de bord - Visualisation de données ## Intégrations (12 au total) - Dropbox Business - GoodData - Google Docs - Jira - Microsoft Teams - NetSuite - Salesforce Sales Cloud - Salesforce Service Cloud - ServiceNow - Skilljar Customer Education - Slack - Zendesk Suite ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Chat ## Category - [Logiciels de Customer Success](https://www.capterra.lu/directory/30961/customer-success/software) ## Catégories connexes - [Logiciels de Customer Success](https://www.capterra.lu/directory/30961/customer-success/software) - [Ambassadeurs de marque - Clients](https://www.capterra.lu/directory/31435/customer-advocacy/software) - [Logiciels CDP (Customer Data Platform)](https://www.capterra.lu/directory/31334/customer-data-platform/software) - [Analyse de produits](https://www.capterra.lu/directory/32915/product-analytics/software) - [Gestion des campagnes](https://www.capterra.lu/directory/30012/campaign-management/software) ## Logiciels similaires 1. [Custify](https://www.capterra.lu/software/190125/custify) — 4.9/5 (122 reviews) 2. [LiveAgent](https://www.capterra.lu/software/102188/liveagent) — 4.7/5 (1754 reviews) 3. [Skalin](https://www.capterra.lu/software/1018511/skalin) — 4.9/5 (55 reviews) 4. [Zendesk Suite](https://www.capterra.lu/software/164283/zendesk) — 4.4/5 (4074 reviews) 5. [monday CRM](https://www.capterra.lu/software/1024614/monday-crm) — 4.7/5 (453 reviews) ## Avis ### "Totango - scalable and user friendly customer success solution" — 4.0/5 > **Ranula** | *16 janvier 2025* | Services et technologies de l'information | Taux de recommandation : 8.0/10 > > **Avantages**: Totango is a powerful customer success platform that help companies to drive growth. It has nice real time health recording feature and give some good features for integration and user friendly interfaces > > **Inconvénients**: pricing tiers make confusions and Limited advance analytics > > It was a smooth experience with Totango, really user friendly ----- ### "Cheap and good CS platform" — 4.0/5 > **Monika** | *25 juillet 2022* | Appareils médicaux | Taux de recommandation : 7.0/10 > > **Avantages**: The biggest pro is definitely a price. For little money we get a lot of functionalities and useful features i.e. inapp NPS, successplays, possibility to integrate with a lot of tools etc. I'm sure it's a great platform to start with to make your daily CS work easier. Also, their support is super responsive and helpful. So far I had no issues. They were also very helpful with the onboarding and implementation. > > **Inconvénients**: I've already noticed that there are some funcionalities missing. I'm not sure if other platform have it but for example it's not possible to export some reports/dashboards with widgets, or to send reports monthly. > > We were implementing Totango for quite some time. We have a lot of customized metrics and we required integration with BigQuery. We just started using it recently. I see a lot of good sides and useful features but I also see some missing unfortunately. However, it's a good value for money so far. ----- ### "Frustrating UX, slow support, and clunky workflows" — 2.0/5 > **Olivia** | *16 mars 2026* | E-learning | Taux de recommandation : 3.0/10 > > **Avantages**: Totango has a broad set of customer success features in theory, including account timelines, segmentation, and SuccessBlocs for structuring workflows. The overall concept of organising customer success processes within the platform is good, even if the execution falls short. > > **Inconvénients**: The platform is difficult to use and often feels slow and buggy. The UX is unintuitive and outdated, which makes basic workflows more time-consuming than they should be. SuccessBlocs are particularly frustrating - they are rigid and confusing to set up, and segments must be saved in very specific ways just to reuse them, which makes the system unnecessarily restrictive. The timeline view is also limited - believe it or not, in 2026 you can only search subject lines rather than the full content of activities or notes, which makes it difficult to find important information quickly. Integrations are clunky and harder to configure than they should be. Customer support has been one of the most disappointing aspects. We’ve had tickets open for months with little to no follow-up, often requiring repeated chasing to get updates. > > Overall, the experience has been frustrating. While Totango aims to provide a comprehensive customer success platform, the product feels poorly designed and difficult to work with day to day. The combination of a confusing setup, limited functionality in key areas, slow performance, and extremely slow support responses makes it difficult to rely on the platform. ----- ### "A good CRM solution" — 4.0/5 > **Julio** | *2 mai 2025* | Services financiers | Taux de recommandation : 7.0/10 > > **Avantages**: It´s possible to integrate other platforms with it and use it as input data > > **Inconvénients**: The support is not always as effective as it should be > > I had a good experience all around with this CRM. It's very helpful to create different layouts and use them to send various emails. ----- ### "Totango - Good window into customer's lifecycle" — 4.0/5 > **Robert** | *16 septembre 2024* | Logiciels | Taux de recommandation : 7.0/10 > > **Avantages**: Ability to create different views based upon the teams that you're working in, and report/dashboard creation is relatively easy. > > **Inconvénients**: SuccessPlays, these weren't properly aligned with the line of business that I was working in, so became a nuisance. Customer Heathscore was badly calculated and of questionable value. > > Totango was introduced as a tool to be used for post sales management of customers. The intent was that it would help manage \& process tasks at various points in the customer's lifecycle, such as when they were coming up for renewal, or if there were a decrease in their heathscore. What makes or breaks it is how invested your line of business is in the solution, my peers from other lines of business saw great value in using Totango, but as my LoB didn't invest fully as we had our own self built tool, we never realised the full value. ----- Page : 1/3\ Suivant: [Page suivante](https://www.capterra.lu/software/123781/totango?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/123781/totango) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | ----- ## Données structurées